Room Mate Collection Isabella, Florence

We had a wonderful stay at the Room Mate Collection Isabella, Florence specially because of the wonderful staff at this Hotel. Alessandra and her colleagues at reception to the front office staff that help bring up our luggage as there is a flight of stairs, they were all really good. First night they gave us a room that was really compact and next night they shifted us to a bigger size room that we had originally booked. The location is very central, 10 to 15 minutes walk from train station and all other wonderful museums and sights of Florence. Highly recommend staying at this hotel but make sure you book the size of the room you are after because their smallest size room is really small.

Decent hotel, and good views but don’t be tall. They neglected to mention that the shower head in the room was at 5’3”. I’m 6’4”. The staff is unwilling to accommodate. My wife accidentally booked their property twice, as opposed to their sister property, and they vehemently declined to accommodate or assist. Look I get it, our mistake, but they offered nothing and still charged us full price at both. Zero willingness to help at all.

Very comfortable room with good air conditioning! Lots of stairs even to get to reception area but bell service was very prompt and helpful. The front desk staff were so kind and helpful with our questions and the lounge area was great to have a quick espresso or a complimentary glass of cold water!! The location is so close to many major attractions so you can start early and beat the crowds!! Thank you for a lovely stay!

This was my second visit to Room Mate Isabella. I stayed there also in May 2024. ||This visit was unplanned. Enroute to Italy I lost my passport in Zurich when an airport employee returned the wrong passport to me and I did not realize it until I reached my final destination in Puglia. ||I choose to get an emergency passport in Florence because I love the city and wished I had more time when I visited a year prior. |I was also more comfortable because I knew the hotel and the location. ||I was grateful to get a reservation with less than a week notice. I even got the same room I had the year prior. ||I love this hotel and their staff is very friendly and helpful. I was happy to see many of the same staff from the year prior- Davide, Alessandra. I also met some new staff who were equally delightful. ||Ana Marie in particular was very helpful. She helped me find great restaurants in the area and helped when I had issues with google maps which seems to happen to me in Europe. She mapped out a route on their map that was more straightforward and avoided the crowds. ||I obtained my emergency passport on Thursday and was due to fly home the next day. I left the hotel at 630 am and went to the airport. My first flight was delayed coming in and I had a tight connection in Barcelona I never would have made my connection. I opted to stay in Florence rather than get stranded in Barcelona. My airline could not get me out with comparable service until Monday. ||I called Roomate Isabella back and gratefully they were able to accommodate me. I even got my same room back. It gave me great peace of mind to go back to a familiar environment and familiar staff. I had many mishaps with travel in 11 days and did not want any additional stress. ||I returned to the hotel and enjoyed the delicious breakfast while they got my room ready. They gave me frequent updates about my room status. It all worked out perfectly and allowed me to enjoy the weekend in Florence and finally relax and enjoy myself. ||I highly recommend this hotel. I will definitely return.

Room Mate Isabella has a very good price performance ratio for Florence and the service provided on site corresponds to the price of the overnight stay and that is what ultimately matters. ||I’m a frequent traveler and used to stay in 5 star high end hotels as well as 4 star, so some time you have a good comparison and know what to expect||The location is perfect, all the sights are within walking distance. The entire hotel team (breakfast, reception, and housekeeping) is well-trained and dedicated to customer satisfaction.||Breakfast consists of a buffet and I think there is something for everyone. The good cappuccino and the friendliness of the staff at breakfast are particularly noteworthy. If anyone would like additional egg dishes, this can be arranged at no extra charge. Since it is a small hotel, the atmosphere at breakfast is quiet and relaxed.||The photos of the facility and the rooms on the booking pages correspond exactly to what you will find on site. The quality of the mattresses is average to good - I found the bed linens to be very good. I stayed in two different rooms because I had to extend my stay (Standard and Deluxe Room). I recommend the Deluxe Room for two people as it offers more space for suitcases and to rest. All rooms were cleaned very well every day.||The following points need improvement, although this depends on the architecture of the building and is probably not immediately:||The soundproofing throughout the building is not very good; you can hear absolutely everything that's going on above and next to your room. |I also have to say that some guests don't behave properly in hotels and think they're alone in the hotel. |In rooms 27 and 37, the shower is visibly covered in black mold along the silicone seal, and in my opinion, it's unacceptable to offer this to customers. These are the only negative points I noticed during my stay of 6 nights. ||In short: this hotel is aimed at guests who love beautiful interior design / small hotels / attentive staff and a central location. ||I recommend this hotel for a stay in the beautiful city of Firenze and would book it again.||Heartfelt thanks to the entire team I met during my stay, especially Davide for his professionalism & who organized a 2nd room for me at short notice due to a canceled flight.

The Hotel Isabella was so wonderful! It’s in a great location and the staff was amazing. Alesandra was so helpful getting us reservations and I love the complimentary afternoon Prosecco and snacks in the gorgeous common area. ||Note that you will have to take a flight of stairs to reach the elevator, but a porter will come down and take your bags to your room, so it’s not a huge deterrent. ||The rooms are beautifully decorated and we had a gorgeous view from our corner room.||I’d definitely recommend staying here while you’re in Florence. 💜

We stayed at this beautiful, centrally located hotel for two nights, then traveled elsewhere, and returned for two more nights at this hotel. Room was spacious, comfortable, and has a full bath area. The staff are exceptional and gracious with their help, services and knowledge. The extensive breakfast everyday was wonderful before starting our adventures. This is a MUST to return on our next visit. First class service and hotel!

This hotel was clean, beautiful, and ideally placed within walking distance to many popular sites (e.g., the Duomo, Gallery of the Academy, and Uffizi Galleries). The staff was friendly and helpful, ensuring all our questions were answered and needs were met. I would absolutely stay here again!