Ine O.
Google
We stayed at this hotel for five nights to celebrate both my partner’s and my own birthday, but the experience was very disappointing.
On my birthday, there was no gesture in the room—not even a card—despite the receptionist having noted the day before that it was my birthday. We later emailed to ask if they could prepare a small surprise for my partner’s birthday, but nothing was done and our follow-up email was ignored. When we finally went to the reception in person, they offered to send a bottle of prosecco to the room.
Upon arrival, no one explained how to use the room’s electronic systems, which caused confusion. The first two nights were also extremely noisy, with loud banging and clinking of glasses that woke us up repeatedly; when we mentioned it, the staff simply said it must have been other guests. In fact, we were disturbed every night during our five-night stay.
Overall, the hotel does not live up to its four-star rating—the service felt impersonal, and even after five nights, the staff didn’t know our names or greet us unless we greeted them first. When we left they also didn’t ask how we felt about our stay, thats why we also felt the urge to post this review.
We will definitely not be coming back.