Rebecca H.
Yelp
There are a lot of GREAT things about this hotel as well as one very annoying thing which is the only reason for the rating of 4 stars instead of 5. 
I'll start with the great things: the location is probably the best part. It is literally right next to the duomo and its square which means it is also right next to galleria vittoria emanuele. When our driver from the airport dropped us off at like 1:30am he was losing his shit like "how much did this place cost? it's right next to the duomo!!!!" When I say right next to, I mean like...half of block. 
The concierge are wonderful and very friendly. 
The space is beautiful. The decor gives me moody but modern vibes. The aesthetic was wonderful and the amenities (towel warmer in the bathroom, unless that's a common thing in Europe) were a nice touch. The bathroom was clean and the shower was incredible. The linens and towels were soft. We were offered a welcome glass of prosecco. We actually used one of the beverages in the mini bar, a ginger ale, and it was a REASONABLE PRICE. I could go on and on. 
What really pissed me off, however, was that it seemed like staff entered our room multiple times every day. One night it was very hot in our room which made it hard to sleep and it took forever to get the room cooler. The following day, prior to leaving for dinner, I turned down the thermostat to prevent what happened the night before. When we returned from dinner, the thermostat had been changed back to where it was. What the fuck? I can't set my own thermostat? Nothing else was different about the room so it's not like they came in to turn down the room. I don't know how else our thermostat could have been changed unless someone came into our room. 
One day of our stay, we came to the hotel to drop something off and our room had been made up. I think it's reasonable to assume no one would return to our room after that because what would be the purpose? We left again and when we returned later, there were literally staff IN OUR ROOM. They said "we were just checking the room". For what?! It seems so fucking bizarre and feels like an invasion of privacy. 
If you don't mind the above the hotel is great but I found it very irritating and invasive.