Roomers Baden-Baden, Autograph Collection

Front desk staff give guests the first impression of a hotel. I had a subpar check-in experience; my booking included certain benefits that the staff did not acknowledge until after I asked them to double check twice. I was handed some coupons without any explanation of what they were for and was told to just scan the QR code. After scanning the QR codes with no search results and some Googling, it turns out the QR codes were for use of the coupons instead of providing information on what they could be used for. The staff also only provided an explanation of the hotel facilities after I asked for more information. I understand that new staff should be given the opportunity to learn and be trained, but management should really think about how to incorporate training without undermining the guest experience. I ordered room service at night and a few pieces of the chicken were undercooked. I called room service and without apologizing or acknowledging the issue, I was told to let the front desk know the next day so they could remove it from my bill. Why is it the guest’s responsibility to be the communication channel between room service and the front desk? This is not an appropriate way to handle a complaint. The design of the room itself is aesthetically pleasing and comfortable. But water leaks out of the shower. Every single power socket in the room is designed so that a universal travel adapter cannot be used. For future international guests, there are USB ports located on the sides of the trays facing the mattress. The one saving grace was breakfast. The breakfast staff were attentive, helpful, and warm.

The hotel is very elegant and beautiful and we were upgraded to a nice larger room for titanium status. However when something goes wrong the staff does not know how to handle things. We came in August and the room air conditioning didn’t work. It was set to heat and stayed at 23 c all the time!! There was no resolution to this and at night we couldn’t sleep. The main reason for getting a hotel is to sleep. Also our bathroom had water leaking on the floor. The staff did not handle these issues adequately. And even at the bar no one came to ask what drinks I wanted. They really do not know how to communicate. Most of the hotel is made well. The spa area is also well made with steam and dry saunas and a bubble bath. The pool area is on the rooftop next to the bar and that was pretty crowded. The breakfast was also very good and there was a lot of choice. The walk to the town is about 15 min so it is quite far away. Hopefully they will teach their staff what luxury travel means and how to handle problems. Overall it’s a good hotel but hope you don’t have any issues.

We didn’t want to spend 12 days in Frankfurt, so we opted for a 4-day trip to Baden-Baden. Despite the ongoing heatwave, it was a wise decision. We thoroughly enjoyed our stay at this hotel. We were given a spacious and well-appointed room with a balcony, and the friendly staff made our experience even better. The only downside was the location. It was a bit of a trek for us, elderly individuals, to walk into the town center at a scorching 34°C. The breakfast was excellent. It wasn’t a huge spread, but it offered a good selection of dishes.

This is a smart, modern hotel with quality fittings and furnishings. Our accessible room (217) was large and the wet-room bathroom was good and safe. The staff are friendly and eager to help - maybe too eager? The location is good - not right in the centre of town but in easy walking distance. There's a nice rooftop terrace and bar. Unfortunately we had to cut short our stay and left after one night because the bed is unsuitable for someone who uses a wheelchair and has limited mobility - the bed is too low and there is a pointless low platform each side of it, making access difficult. All the rooms are apparently the same. Bizarrely, considering that the room was packed was gadgets (including some switches that I never figured-out), it had no kettle. Using the room's tablet I ordered one to be brought to the room but it never arrived. Perhaps phoning reception the old-fashioned way is still best? Overall, my impression is that this hotel is not as good as it thinks it is.

We just went to the rooftop bar. Pretty nice. There is a small pool. Part of the terrace is covered which was just as well as we had some rain in the afternoon.||Service was a bit so so Lala, but that was balanced out by the fact thatthe Bollmann was reasonably generous with the Prosecco.||Quite a small roof rooftop area and you may have to sit inside

Stayed at the hotel during a business trip. All employees have been incredibly helpful and have assisted us in any questions or requirement. The rooms as spacious and extremely clean, with comfortable beds and fully stocked mini bars. The food has been great and the variety is great being that at the breakfast buffet, the hotel restaurant or the room service. The roofbar has a nice view and several alcoholic or non-alcoholic options.

We were here for 3 nights. Overall it was an amazing stay with very nice and friendly staff, making everything possible what was asked for. The SPA area is not huge, but thus even better with nice views over Baden Baden and the Black Forest as well as nice amenities and pools. The rooms and the whole hotel is very clean and nicely designed. Also the amenities - unknown to me - were really nice and well smelling. The breakfast buffet is amazing with a selection of buffet and a la carte (included). There is really nothing bad to find about this hotel - if I would need to find something it would be the location a little bit outside the Baden Baden city center, but we are talking about 10min walking by foot or a good bus connection…. so for me a 11/10 stay and I would definitely come back! Thank you Roomers Baden-Baden!

Amazing place! Maybe a little posh for us but nice to spoil ourselves on vacation. I'll dream about the spa - being able to wake up and take an elevator to a sauna / hot tub / pool situation was fantastic. The sauna has big glass windows that face the outside view of the city and forested hills - just gorgeous!||The hotel was going through a few glitches while we were there - elevators and steam room under repair - but it didn't take away from a five star experience.||Service was wonderful, and free candy in the lobby was a nice touch :-)

This is a higher end property and while I did not stay here, I joined my friend for breakfast and helped her pack her suitcase. So yes, I did see the room and I experienced the buffet breakfast. Breakfast is pretty darned awesome. As good as any full service hotel I've stayed at with lots of fresh baked goods, eggs to order, coffee to order, a buffet of eggs, bacon, sausages and potatoes, three varieties of smoked fish, a selection of cheeses, a selection of sliced ham/turkey, salad stuff and more. All well presented and well cared for. The room was large, comfortable and nicely laid out. The bathroom has a proper enclosed shower. Don't miss the rooftop pool and spa. The view is pretty decent. Bring a swimsuit even if the weather is cold. The hotel is expensive whether you're paying with cash or points. Expensive enough that I stayed elsewhere in Baden-Baden. [Review 21161 overall - 238 in Germany - 124 of 2024.]

Myself (Bonvoy Platinum), my husband, mother in law and aunt visited Roomers for 1 night in early December reserving 2 rooms. We took a taxi van from Strasbourg to Baden Baden and paid an 85 euro flat rate, it was slightly over a 30 minute ride. We asked the front desk to arrange a transfer back to Strasbourg rail station which they did. I asked them what the fare would be and was advised it would be whatever the meter said but cant be more than 125 euros. The meter was set and when we arrived at the station it read 97 but he pushed a button and it went too 200 euros. I said we would not pay that and the driver threatened to call the police. I immediately called the hotel and spoke with Constantine who arranged the ride and advised him of my situation and he refused to get involved. My MIL and Aunt told me to just pay and figure it out later. I emailed the Constantine and asked him for help and he said there is nothing he can do since its a third party even though he arranged it. I then emailed the GM Marcel Heid. He offered very little assistance saying the taxi company isnt responding to them and from now on they will only use well known taxi companies and told me he would deposit 10000 Bonvoy points which we still haven't received. They set this ride up and let us be taken advantage of by the taxi company that they set up for us. My mother and I spent over 500euros for one night at this hotel - we asked Marcel to take some responsibility in this and refund us 100 euros which is what we expected to pay. He declined stating he cant be responsible for third parties and wont respond to my emails now. So we've now been scammed by the taxi company that they set up and they just wash their hands, promise 10k bonvoy points and don't even follow through with that. Be leery abut reserving this hotel.

I am a loyal Marriott guest (and timeshare owner) so naturally I look for a Marriott to stay at when I travel. I made last minute reservations here for a weekend with a friend since I didn't want to drive 2 hours back home after an amazing day at the spa. The hotel and staff were amazing and exceeded all of my expectations! All of the staff were extremely professional, friendly, and helpful! The hotel has an interesting front desk...it's not really a front desk but separate tables with a staff member sitting at each (refer to pictures). I was approached not too long after I arrived (I must have looked lost since I couldn't find the front desk) and was immediately taken to a round check in table and offered a glass sparkling wine. Carla checked me in and was very friendly and helpful. Jürgen (the valet) came up to me to request my keys since he already had my car ticket ready. He offered to bring my luggage to me as well. As an elite member I get complimentary upgrades for rooms if available (luckily I got an upgrade this weekend) and 2 free breakfasts. The room was perfect, clean, and comfortable!! The breakfast buffet this morning was amazing...so many choices! Breads, cheeses, meats, oysters, yogurts, healthy super foods, eggs, a pretty large drink selection, etc. Plus, there was a list of things you could order like poached eggs with avocado and spinach or berry smoothies! Everything was delicious!!The hotel manager, Thomas, came over to introduce himself and gave us his card so we could contact him the next time we planned to stay here. I'll definitely stay here again!

My first trip to Germany was one for the books! My husband and I stayed in Baden-Baden and had the pleasure of staying at Roomers! Roomers was hands down the best hotel I have ever stayed in, period. That's including the United States & Europe. I still day dream of this beautiful place. The hotel itself is modern and breathtaking, the decor and design are amazing. The employees are the friendliest, happiest and most helpful I have ever experienced. This hotel truly goes above and beyond to make your stay a great one. The rooms are clean and beautiful. Full modern design and feel, I was happy to see how huge our bathroom was. I have a hard time feeling at ease and at home in hotels, I felt so comfortable here, I never wanted to leave. The rooms also have surround sound and apple tv!!!! The food is also delicious. The sushi restaurant in the hotel is so tasty, I highly recommend checking that out. Breakfast in the morning is also amazingly delicious, there are so many options it's almost overwhelming, the price of breakfast I think is a bit high, especially to do every day. If you order room service, you can select exactly what you want and the price isn't as much! Room service food was surprisingly the best I have ever had, I wanted to stay in my room and eat breakfast every morning! If you stay here I also highly recommend checking out the spa. The facials are amazing and incredibly relaxing. The grounds are also lovely, the bar area and outside space is trendy and comfortable, it's fun to sit outside with a drink and smoke a cigar. The location of this hotel is also great, everything is in walking distance and right by the heart of town. I truly can't say enough good things about this place! I will return to Baden-Baden just to do this all over again! I highly recommend this hotel to anyone.

5 stars - because yelp doesn't offer the possibility of giving 0.5 stars ... The Roomers is a fairly new hotel in Marriott's "Autograph Collection". Hotels in that category do offer maximum luxury and they say "HOTELS EXACTLY LIKE NOTHING ELSE" (https://autograph-hotels.marriott.com). This is absolutely true. Brilliant service when checking in, there's no reception counter, it's a private desk and a warm welcome. As a Marriott Platinum member we get a room upgrade to a junior suite - boah super! The hotels entry area is large and you'll find cozy seating beside a Christmas tree. Nice! The elevator operates without using your room card (very good) and is really fast. The corridors are spacious and smell nice. The room doors do not have an outside door lever handle - just push it after unlocking with your room card. The junior suite is very spacious and the interior style is fantastic. A large Samsung TV, Nespresso coffee machine, a really large bed, couch and a table where king Arthur could invite all his mates. Free magazines beside the bed and a separate tablet for gathering information about the hotel. I couldn't find out if there's a chance for communicating with the hotel staff. The bath is huge, got a bath tub and a shower (with rain function). The rooftop bar is what it says: you got a top view over the houses in Baden-Baden. Excellent service and a tasty interior design. BTW there's a pool outside, operated also in winter time! We could not use the spa offerings but we tried the Moriki, the asian style restaurant. Very very good! It was fully packed in the evening - so be sure to book a table early! The restaurant is used for breakfast also - it's selection is even better than the breakfast in "Hotel am Steinplatz" in Berlin (also in Marriott's Autograph Collection). And there's the reason why i would give only 4.5 stars: the breakfast service. It's not good when i have to wait for a server bringing my tea. Also when a friend of us joined us the coffee took too long. It was really missing attention of the staff. So sad. But at the end it was a great stay - so you get 5 stars! We'll come back again - i'll bring my mountain bike along. Black forest, Baden-Baden and the Roomers - a super combination.

Very good Marriott-affiliated hotel. Redeemed Marriott points for two nights here. 10 minute walk from the main sights in Baden Baden. 10 minute taxi from train station. Hotel staff all speak English. The vibe is modern- almost Germany/Euro meets Vegas. Rooms are small but comfortable and clean. Especially liked the USB ports next to the bed for charging iPhones, no need to get out the adaptors. Showers have awesome pressure and are very spacious. The rooftop bar is cool and worth a stop for a drink. The sushi restaurant is pretty good- worth visiting if you're tired of German food. Only negative was that the check in process was slow, they served a group German businessmen before us, even though we were in line first.

Service has been wonderful! I forgot my toothbrush and within 20 minutes they had a travel pack sent to my room. Danka! :)

Baden-Baden is one of my all-time favorite places in Germany and Roomers is my favorite hotel. The staff is so lovely from the second you walk in, they greet you with a tasty beverage of your choice to the time at their spa which is SO relaxing you never want to leave! There in your room is a book of hikes, runs, cycling trails to checkout. I hiked up to the old castle 1.7miles from the hotel. A great view and good hike. The rooftop bar and pool has a fantastic view and tasty food. The breakfast in the morning is great. I always love my time at this hotel. I can't wait to return.

My family and I stayed at the Roomers Baden Baden using a Marriott voucher thst we had. With platinum membership the hotel was nice enough to upgrade to a junior sweet to accomodate my wife and two small kids. Everything about the hotel is fantastic. The "bell person" (not sure of PC term) was awesome. He initially directed us to parking then he met us at the door to the garage to bring our bags in. He took us to check in the. brought our bags up to the room. He was awesome. The front desk person checked us in and asked if we wanted a beer or sparkiling wine and had cold water as well. Any place that hands you a cold beer as you enter is top notch in my book. Back to the story, so, the front desk person then accompanied us up to the room to show us the room and features. She then had more towels and a roll away bed brought up (addl cost but I'm not complaining!). She pointed out the free 100ml "shot" of vodka at the bar. lol This room was great...The bed was very comfortable, the bathroom was huge and there was a door the opened to view into the bathroom from the bedroom area (have to come back sans kids, oh yeah). The hotel is also located within walking distance of the downtown area, casino and the x-mas market which was our intended destination. Baden baden is also pretty close to strasbourg and even closer to the french border. Overall a great stay. We'll be back to this hotel again.