Sol C.
Yelp
Shame to have to write this about a local business, especially since I've been a regular from the time it opened. Rooms Coffee has been a welcome presence on Ossington, standing out even among perhaps half a dozen other coffee places all within a few hundred metres. Authentic local flavour and a uniquely relaxed vibe help set it apart.
It's an impressive achievement. Sadly, it doesn't take much to wreck it. Recently one of the counter staffers has been displaying some truly over-the-top personal hostility, harassing and threatening me; I gather that he doesn't like the way I walk my dog. Some weeks ago he lashed out at me in public with a lengthy obscene tirade, peppered with several threats of physical violence. I walked away and didn't give it much further thought. On Friday Jan 10, however, I walked into the shop for a coffee and discovered that he was the barista. (I've noted that a few other reviewers have had bad experiences with him.) I was prepared, nonetheless, to let it go. What can I tell you? I thought I was dealing with an adult.
I was wrong. I was immediately met with an aggressive and hateful attitude and an incredibly obnoxious and smirking refusal to prepare any coffee. (I'm not sure, but I don't believe you can refuse service, never mind assault someone, because you don't like the way they walk their dog.) That wasn't it, however, because he quickly escalated it to another flood of name-calling, obscenities, and openly threatening me with violence. In front of other customers. Frankly, it makes me wonder about his mental health.
I reached out to management via direct message, hoping we could keep this private. There has been no response.
Well, it's their business, and there are plenty of other coffee shops close by, but I have trouble believing this is the way they want to treat their regular customers. It's not a good look, and it can ruin all the hard work they've done to build up their brand. At the very least, a refresher in customer service, not to mention maturity and simple good manners, might be in order.