ap73uk
Google
First, the positives: the staff are always friendly and keen to help, which is a refreshing change, and the location works perfectly for me.||||Unfortunately, several issues — including one very serious one — need addressing, and despite trying twice to contact the manager, I’ve had no response.||||On check-in for our 4-night stay, and only after payment had been taken, we were cheerily told that the lift was out of order. One of the advantages of staying in an apartment hotel for multiple nights is being able to treat it like home and pop in and out freely. As this trip was for Manchester Pride, we specifically chose Roomzzz for its location and convenience for outfit changes and rest. However, 91 stairs between reception and our room made this impossible. Staff did offer use of the service lift to go up, but we always felt like an inconvenience, and we still had to walk down.||||The apartment itself was pleasant, though now showing signs of age and in need of some maintenance. Examples included multiple lights not working, loose bathroom taps, and a shower curtain too short, which left the floor flooded after every shower.||||Housekeeping was another issue: the information card in the room stated that for a 4–7 night stay, housekeeping would be provided once mid-stay. We received none during our 4 nights.||||The most serious problem, however, completely ruined our stay and made us feel unsafe. At 1:15am on our second night, we woke to find a very drunk man wandering around our room — he had been given a key card at reception without any ID or booking checks. He wasn’t even a guest at the hotel. While nothing happened and we were able to deal with the situation, it could have been extremely dangerous, especially for a solo traveller.||||When we reported this at reception, the response was a casual apology. Our own key cards were then cancelled along with his, meaning another trip down the 91 stairs before we could access our room again. We asked for the incident to be logged for the manager’s attention, but later discovered this was never done.||||The next morning, the receptionist commented that she’d “heard what had happened” and explained that the staff member involved was new — clearly pointing to a lack of training and proper security procedures. For the rest of our stay, we slept poorly, with a chair wedged under the door handle.||||On checkout, the assistant manager expressed horror at what had happened, confirmed that the incident had not been logged, and promised that both he and the manager would be in touch. We have since heard nothing despite this promise and a request for contact made via email.
