Ricardo Peña
Google
Friendly staff that can’t solve you anything. You ask for extra pillows and they say to come back at 19:00 and the other shift person doesn’t have them, neither leave a note, and night shift can’t get them. I called from the room and had to leave a voice message as they were busy, but it was totally ignored. They cannot bring you an extra chair in the room, neither have cot mattress.
The room has a light placed with tape, a safe that doesn’t work, and does a bad noise, the knives don’t cut, one curtain is wrongly placed that allows all light in, and the light of the hob doesn’t work. This place provided breakfast before with more options and now only croissant and bad coffee. They even didn’t bother in changing the sign that displayed all the dietary information of their previous menu, which anyway it would be only for a croissant.
I don’t expect anyone from the hotel or management to care and bother to attend these topics, but can advise people to look for another place. Sorry to see the decay of this place. 4 years ago it was not like this, it just feels nothing works here.