Scott Meadows
Google
I was put out from the beginning when I went early (6 pm), hungry after checking into the lodge after a 5-day backpack to discover that the half-empty restaurant had a 1-hour wait for a table. I was obviously puzzled, and the hostess explained that they were short-staffed. It just isn't possible in a Xanterra managed property to have everything working, it would seem. I am sympathetic to the management plight of gearing up a large-scale four-month operation in a hurry using temporary college-age employees who think they're there for a vacation, probably at minimum wage. But a reviewer has to call 'em as he sees 'em.
I was finally seated and tried to quickly decide my dinner choice. In a place like this, I usually try to figure out what items require the least kitchen skills, and was thinking about a burger. But my server suggested the carnitas and she seemed very sure about that, so carnitas it was. Well, it turned out to be EXCELLENT. Three fresh flour tortillas were slightly crisped on a comal and served hot and folded into triangles. The pork was tender, juicy and well-seasoned. The salsa, guacamole and sour cream were tasty condiments, if a bit bland. Really liked it.
It was offered two sides of my choice. My server suggested the mashed potatoes and sauteed zucchini. Although not typical pairings for carnitas, I went with her recommendations. The mashed potates were excellent, but the brown gravy was clearly from a powdered mix, not great, and the zucchini was bland and more stewed than sauteed. Oh, well, I was hungry and generally satisfied with the meal. But, why, oh why can't Xanterra ever get all the details lined up for an overall great experience? Great carnitas, mediocre sides, and poor service. It could have been so much better.