Rosa Grand

My stay at Rosa Grand Milano – Starhotels was overall a very positive experience, despite an initial challenge during check-in. I arrived at the hotel after a long flight on December 31st, traveling with my wife and our 6-year-old child. At the reception, I was informed that the room category I had booked only allowed two adults and that my child was not permitted, meaning I would need to upgrade to a higher room category. This situation caused understandable stress, especially given the long journey, the busy holiday period, and the difficulty of finding alternative accommodation at that time. What truly made the difference was the exceptional professionalism, kindness, and empathy shown by Ms. Maria Elisa, P Shift Leader. She stepped in, handled the situation calmly and respectfully, and generously upgraded our room at no additional cost. Her thoughtful approach, humility, and genuine care turned a stressful moment into a memorable example of outstanding hospitality. Thanks to her, we felt truly welcomed and valued as guests. This level of service reflects excellent management and strong customer-focused values. In addition, the hotel’s location is outstanding, right in the heart of Milan, surrounded by life, shopping, and attractions. The hotel is very clean, well-maintained, and offers a warm and professional atmosphere from the moment you enter. I sincerely thank Maria Elisa and the entire Rosa Grand Milano team. Her actions deserve recognition, and they represent the true meaning of hospitality. I would happily recommend this hotel and would gladly stay here again.

The hotel’s location is excellent—right in the heart of the city. The doorman is outstanding: knowledgeable, helpful, and genuinely welcoming. Breakfast is also very good, with a wide selection of fresh options. The rooms, however, are a bit dated, although they are well maintained and clean. The bed and pillows are somewhat uncomfortable, and sound insulation between rooms could be improved. I was also not a fan of the front desk adding a 10% service charge at checkout; this should be included in the published rate, with employees compensated accordingly. Overall, it was a very good experience, though not quite at a five-star level.

Excellent stay at Grand Rosa Hotel in Milan. The location is absolutely perfect — just steps away from the Duomo, shopping, and everything you want to see in the city. Everything about the stay was great, from cleanliness to overall comfort. As a guest coming from the Middle East, winter can sometimes be challenging for us in Europe when air-conditioning systems are not operating, and opening the windows is usually not an option due to noise, especially on lower floors. The hotel handled this situation very well and was attentive to our comfort. Special thanks to Fabrizio, who took great care of our request and was extremely helpful and professional. His support really made a difference. Highly recommended and would definitely stay here again.

Excellent stay overall. The experience was very comfortable, well-organized, and met expectations in terms of service and quality. The atmosphere was welcoming and everything was handled professionally, making the stay smooth and enjoyable. Special thanks to Fabrizio Greco for the outstanding support and attention — truly appreciated and made a difference. Would happily stay again.

The hotel needs to be more professional and cleaner. They helped me change my room because it was under the bar and very noisy, but the new room was only available on the last two days, which was quite late. The housekeeping team, however, was excellent — very kind and helpful. Room service food was average. Overall, a decent stay but I wouldn’t come back; quality doesn’t match the high price. The location is excellent, just two minutes from the Duomo, but cleanliness needs serious improvement.

Great location, however the nicest rooms are facing the back street were pubs and bars are located. The street is very noisy and the windows are thin and you hear everything. The 2nd floor room we had you could here and feel the music from the bar/pizza place below.

One of the worst stays I have experienced with this hotel group, despite this not being my first stay. The rooms provided were not what we booked, and there was confusion during check-in. We were eventually given a two-bedroom apartment after refusing to pay extra charges, even though we had already booked and paid for two rooms. There was also clear miscommunication between staff. The room key cover kept falling off, which made us feel unsafe, and when reported, it was dismissed as “not an issue.” Housekeeping service was poor, and at one point a luggage porter was sent instead, which is unacceptable for a four-star hotel. I used to recommend this hotel, but after this experience, I no longer can.

We had a wonderful stay at Rosa Hotels! The property is conveniently located, making it easy to explore the area. The rooms and bathrooms were surprisingly spacious—much larger than what we’ve experienced in most European hotels. Everything was comfortable, clean, and well-maintained, which made our stay very relaxing. The staff were exceptionally courteous and helpful, always going out of their way to ensure we had everything we needed. Overall, Rosa Hotels provided an excellent combination of comfort, space, and warm hospitality. Highly recommended!

Out of the hotels in Milan city center, this is definitely one of the better hotels in Milan. I've stayed here a couple times now. They have a responsive front desk and a doorman that can help you call a taxi. The location is absolutely the best. It's close to a subway entrance, quick minute walk to the duomo and the Galleria. All the shopping is right here which makes it so convenient. This area is space to walk around, even late in the evening. The hotel rooms are super clean, modern and spacious - which is hard to find in this area. Highly recommend !

Great hotel, great location (actually perfect location). I would stay here again. The rooms are well sized and the air conditioning works well. The one downside is the poorly designed shower - water gets everywhere. They also had a lot of security inside - I think because it's so downtown that maybe they get stragglers coming in but I didn't notice anything bad. It felt safe.

Our flight was canceled and we didn't make it to Milan. The moment our flight was canceled we called the hotel to tell them we couldn't make it. We would arrive a day later after our booking. They said OK we will have to follow up to see if we can refund you. I called them three times once I was in Italy. The first two times no one answered the reservation line. Simply rang and rang. I sent two emails. No response. I called again and someone said send us proof your flight was canceled so we did. No response. I called again and they said someone will respond to your email. I emailed again. We are finally back from Italy. The hotel finally responded after five weeks. The hotel said we cannot refund you, you waited too long to contact us, you waited 10 days. That is a blatant lie we called the day before to cancel because of our flight cancellation. This has been one of the most frustrating, time consuming experiences. Grand Rosa has been truly, sincerely awful and no one should ever feel safe booking with them. Their customer service is truly atrocious. Stay anywhere else.

It's a pretty nice hotel. Right next to the Duomo di Milan which is a breathtaking sight to see. The hotel itself has a fancy lobby and nice meeting rooms and the presidential suite was satisfying enough. There's 3 McDonald's within walking distance as are many other businesses and so many photo ops all around you. A lot of people asking for handouts but apparently it's allowed anywhere you go around here. Hotel staff friendly and helpful and give you a cheery "buongiorno" as you pass them by. Only reason I give it 4 instead of 5 stars is maybe the rooms could be updated a bit. A few stains on carpets and couches here and there. Overall, a nice hotel. Say hi to Morpheus on your way in!

Please stay anywhere but here. This place and their customer service has been terrible. My flight was cancelled the day before our reservation. I called them immediately to let them know. I have since been in a dispute with them for MONTHS over this and they keep insisting that I failed to provide documentation to them, despite the multiple receipts I am able to provide showing that is not the case. Save yourself the trouble and stay some place else. There are many wonderful places in Milan, and this is not one of them.

We stayed at the hotel in early June, 2022. 1st, they asked for all my flight info so they could track us. Well, the flight was cancelled, but they charged me anyway for the airport transport. Next, they quoted me an amount for the transfer which they charged to pick me up, but charged me much more for the return trip the following day. All in all, not a friendly or trust worthy property to stay. Hany onto your wallet with these guys. I'm in a dispute with them now with my credit card company. I would not recommend them to anyone.

Well this hotel was a real treat, it's perfectly located by Duomo. The rooms were quite large and nicely decorated. We had to wait a long time to get our rooms which was pretty annoying. But they handled it with great service, so all good. They had a restaurant that we never had the chance to try, but they also had a bar that served pretty good drinks, we had mojitos one night but also aperol spritz. Something that was a really bad I think is that in one drink we found glass fragments. Overall, they handled that with grace. I have to give a shoutout for the breakfast, it was awesome. Fruit, yoghurt, pastries, eggs, bacon, they served cappuccinos or whatever coffee you wanted. Their breakfast had everything that I look for when I visit hotels. My family have stayed at this hotel several times and I have to say that it's great. Will definitely stay here next time I visit Milan.

I stay in many hotels around the world for business. I cannot, in good conscience, recommend this hotel. After a long day of work in a different time zone, all I wanted to do was go to my room, have room service, and finally get some decent rest. As I type this, I hear the dull "thump thump" of bass. The annoyance of a bad neighbor in a small apartment. An annoyance you thought you got rid of after you made it out of your 20's, started making decent money, and stayed in nice hotels. This hotel thinks it is a wonderful idea to have the pounding of bass music playing in their bar. They transform it into some sort of club at night. The problem is, you can hear this tomfoolery on the second floor, where my room is. I called the main desk to complain about this. The person told me, "Well, no one has ever complained about that before" - and then told me his supervisor was out for the evening. I call BS. Several people (see prior reviews here) have complained about it. The hotel room itself is nice. Very nice bathroom. However, what good is it if you can't sleep - or hear yourself think? Don't come here.

Wonderful hotel with a few flaws resulting in 3 stars. Location? GREAT. One block from Duomo. Short walk from primo shipping. One mile from wonderful Le Specialità restaurant! (Please see my review). Room? Modern. Strange lighting. No carpeting or area rugs. NOISY! Not street noise. Noise inside hotel! Noise from hallway. Noise from plumbing. Painting and hallway maintenance fairly early. Rough for people who just arrived. AC works well and quietly. SHOWER IS A MAJOR PROBLEM! If you like hot showers as do I, beware of scalding hazard from sudden water temp changes. NO ANTI SCALD PLUMBING!!! When we arrived bathroom sink was leaking. Was fixed quickly, though. Bathroom modern and nice except for scald hazard in shower. TV - English speaking guests take note - no "entertainment" channels. Only 2 or 3 news/business. Coffee mugs/spoons not replaced. Had to ask for replacement complementary water, toiletries, coffee and tea. BREAKFAST - EXTREMELY DISAPPOINTING! They do make an attempt to meet special dietary needs, but .... Also, when you are spending this much for a hotel room, omelets should NOT be extra! Service slow and spastic. Maybe not enough personnel for size of hotel and numbers of guests. May not be used to English speaking guests. Communication difficult. Front personnel: Excellent! The two gentlemen at the Concierge desk were very helpful.

Stayed at the Rosa Grand in April for 3 nights. The hotel location is perfect for those that want to be close to the Duomo and the surrounding area. The hotel staff were extremely nice and helpful. I stayed in a deluxe room with a view of the Duomo. Wi-fi was included in my room but the internet connection was spotty. If you want uninterrupted internet access, the lobby and bar are better bets. The breakfast good with the standard fare. I would highly recommend

Stayed there in Sep 2013 for the F1 Race in Monza. Totally overrated. The only good thing about this hotel is the location. The room was just regular, with expensive wifi (they charge per device and not per room), and a staff that treats the guest with indifference. From what they charged me, I expected MUCH more. If you are willing to spend what they charge, go somewhere else.

At this hotel you are only paying for the location. The bathroom was falling apart, the sheets were dirty and had stains on them and the rooms weren't equipped with the basic things a hotel room usually has like an iron. They told us we had to pay to have a blazer ironed, when I gave them hell for it they let us use housekeepings ironing board for 45 mins max. There were dents and marks all along the walls, the holiday inn express by the airport had better looking rooms. The worst of it all was the dirty sheets which lead us to worry about the robes and towels. Although the customer service was not bad and the hotel staff did end up offering us an upgrade, we will NEVER stay here again. The Westin Palace is a few streets down and was way better for the price.

Nice hotel and really close to the centre of the city and the Duomo. Don't expect a good view from your window though as most seem to overlook internal cluttered or fire-escapes! Ok breakfast but nothing special.