Taylor A.
Yelp
I was recently the maid of honor in a wedding, and the bride chose Rosemary and Pepper for her wedding. We were disappointed in the quality of the flowers we received (especially the bridal bouquet, undoubtedly the most important part of our order), but we were even more upset with the customer service provided. As of now we have contacted them for a refund solely for the part of our order that had been missing, and although we got a response back saying it would be sent over, nothing of the sort has happened yet. To put it simply, the bouquet was a far cry from our inspiration pictures, we were missing a boutonnière (and then told that WE were wrong about the number ordered? Thank god for receipts), and our cake flowers, which were supposed to be large roses, showed up in the form of small flowers tucked into the bouquet and looked like filler. Such a disappointing experience. We have given them a month and a half now to make things right through email, and not a single effort has been made.