Rosewater Skin Care

Heather is the Queen of Facial Peels and Extractions! I’ve had cystic acne and milia but that is all in the past after regularly seeing Heather. Setting is gorgeous and inviting and love that it is a woman owned business. Can’t recommend highly enough!

Bought the Heavenly deal for my mom as a Christmas gift, you cannot even begin to imagine my outrage when I hear about her experience. The massage and facial were decent (according to her) but what happened after made me really mad. When my mom made the appointment, she spoke with a lady named Mira, who informed my mother to bring cash with her, okay no big deal, she brings $30. After she was done, Mira ASKS FOR TIP. Who does that? I know we live in a world where tip is expected, but the origin of tip is to add gratitude for outstanding service. But my mom's a nice lady so it didn't bother her, she gives her the $30. Mira then tells my mom that she's supposed to give her $50. Let's just pause for a second, SUPPOSED to? ARE YOU KIDDING ME? $30 was all my mom had, but if it was me I would've just taken it back and left. You would think that it ends there. A little while later my mom checks her phone and find a voice mail. Yeah, it's that horrible witch Mira again telling my mom she's cheap and to go to the location in Chinatown next time. That's pretty much when I lost it and ran to the nearest computer to write a yelp/google review. The End. TL;DR: Mira tells my mom she's supposed to give her $50 tip. Calls my mom cheap for only giving $30, tells her to go to the Chinatown location. Props to my mom for not slapping her; she's a good role model.

Mira seems experienced but she will not do a very thorough job. Her massage is weak and facial was mediocre and she ended the service early by 30 minutes. Furthermore she will HARASS you and call you names for more tip. avoid this spa at all costs if you don't want to be harassed.

Heather is very knowledgeable and her products are of the highest quality. I am addicted to her moisturizer...it is extraordinary!

Heather was such a sweetheart and did an amazing job with a lash tint. The location is gorgeous and it’s so peaceful here. Can’t wait to come back. Thanks for getting me ready for the wedding weekend!!

I booked a facial and a glycolic perl with Mira after a glowing recommendation from a friend, and had a wonderful experience. I've already booked my follow up, and can't wait to go back.

They are so sweet here!

Amazing service and Heather tailored the facial to my needs. The price is right and it felt like I was at the spa all day. Impeccably clean and so chic. Definitely becoming a regular!

I really don't like giving bad ratings to small businesses but a lot of people depend on me to get the inside scoop before spending their hard earned money during times of inflation. I wanted to treat myself to a facial during my last week living in SF. I was also going to be doing a lot of traveling over the next few weeks. I saw that this place had good ratings so I booked an appointment online. Since this is my first time here, I have no idea what my aesthetician looks like (context for later). I went upstairs where they were located and it looked like someone was working on another client's brows or something. So I was like "excuse me, I have an appointment right now". The lady instantly turned on hostile aggro mode for no reason. She asked me in a very condescending tone "are you sure you're at the right place? Because theres a lot of places nearby". Like what? What is that supposed to mean? Why would I be lost? There's only one Rosewater skincare on this street right? So I looked at the sign to double check, yup, it says Rosewater...and I asked "this is Rosewater right?". And then she said "yeah, what service do you have, who is it with?". I didn't remember off top of my head who it was with, but I told her it was for a facial. She said she would contact her colleague and told me to sit down. I double check my email and contacted the number listed on the email, no response. Turns out later that this number on the email is either wrong or not used. A few minutes passed as she continues to work on her client and then eventually she was like "you should contact heather, she tried calling you and said your appointment is actually monday". Dumbfounded by the continual rudeness even though I was nothing but respectful the whole time, I was like "ok I'll call her but I have an email confirming its for today..." I also asked whats her number because the one in the email doesn't seem to reach anyone. I checked my phone log and saw 2 missed calls (I get a lot of spam calls so I turn unknown phone calls off) so I asked if that was the number. To which she said yes. I was able to reach Heather and she profusely apologized for having the dates mixed up and offered to remedy the situation later today or this week. Unfortunately, that was the only time I was available. I work fulltime and every other time I am free, I have to do stuff for my move to nyc. I understand that people make mistakes and I do appreciate Heather trying to remedy the situation. But my interaction with her colleague was so disrespectful, demeaning and uncomfortable that it honestly soured my impression of the business. I really got the feeling that this lady was "judging a book by its cover" like theres no way someone like me could afford a facial in this bougie neighborhood. I did nothing to deserve this treatment so the only other reasoning would be that she doesn't think I fit the stereotypical lulu wearing clientele here. Maybe she was having a bad day but I doubt that cause she was laughing it up with her client...well, like they say, play stupid games, win stupid prizes.

Got an amazing facial from Heather, she had great recommendations for what products to use, and the facial was soooo relaxing! She massages your arms and shoulders and uses hot stones and it is amazing! Highly recommend and will be back for sure!

This is my second facial at Rosewater Skin Care; truly recommend coming here if you're looking for customized feel! The extraction are perfect she gets out everything that needs to go and also soothes the skin. My skin was glowing all night long. Heather also make her own natural products which are highly effective and you are buying something that you know is going to work.

I am giving this a one-star because of the lack of customer serious. I booked an appointment through their online booking system for today. When I arrived, I was asked what I was doing there. Not greeted friendly at all. When I explained I had an appointment, I was told I did not. Next I attempted to show my booked appointment, but said it didn't matter because I wasn't in her system. I tired to figure out an alternative, when I couldn't do tomorrow am because I work. I was told she couldn't help me and shut the door in my face. If there was support in talking about alternative dates and times I would not be writing this review right now. It is disappointing the lack of customer service.

I have been going to this place for facials since 2018. Mira does the BEST job! Her touch is amazing and my skin always feels so refreshed after seeing her. My skin is better than it's ever been after going to her the past few months in a row. Rosewater was not the same without her during COVID. So happy she's back!!!

I regularly saw Mira for facials for years because she's a fantastic esthetician. I recently returned to the Bay area after 3 years and saw her again. I'm so glad Mira and Rosewater made it through COVID! Beautiful, relaxing rooms and excellent services. Your skin will glow and you'll leave relaxed and happy. I actually had a salesperson at Credo say, "your skin is glowing. What do you use?" And I told her I had JUST had a facial. Thanks, Mira.

I've been going to Rosewater for 3 years now simply because of Mira. Mira is so welcoming and accommodating to my needs. My favorite package at Rosewater is the "Escape the city" that comes with a massage and facial. The facial had helped my skin clear up within a couple of days. Mira has made the experience very special for me that's why I keep coming back to her. The service has been by far the best I've experienced in 3 years. And I will continue going to Rosewater for Mira !

I have been going to Rosewater for over a year now. My one and only facialist is Mira. I trust her with all my skin needs. She takes her time in teaching me how to apply lotions and serums, how to approach my skin when washing it and ways to keep my skin refreshed and firm. I appreciate her so very much.

Stay FAR FAR away from this place. I purchased a Groupon for a 2 hour heavenly luxury experience with Mira. The experience itself was FAR from luxury. First of all, The groupon says 2 hours but Mira stopped it 30 minutes early only making it 1hour 30min. I didn't complain since I didn't think she'd add much more value anyways and I'd rather not waste my time. Secondly, The massage pressure was weak and the facial was very very lacking. It included: some steam, mediocre extractions, and a 5 minute half-assed facial massage, finished by a clay mask. The whole facial lasted less than 25 min. I take skincare very seriously and I get facials once a week or so (normally the asian kind). This one was basically a waste of time. But because Mira was originally a very nice person, I wanted to be nice so I told Mira it was fine. At the end, to make matters worse Mira blatantly asks for a tip. I've never had anyone do that. But, I hand her my credit card and tell her a tip for an "acceptable" service. NOW this is where things get crazy. Mira starts complaining about how the tip is too low and starts harassing me and insulting me verbally. I've never had this happen to me but I refuse to pay for harassment so I told her to give my card back and cancel the transaction. She does give my card back but she still completed the transaction WITHOUT MY KNOWLEDGE. I will be filing a chargeback for an unauthorized FRAUDULENT charge. After I leave the place, Mira has the nerve to call my number and continue to harass me and insult me! Mira, I have read review where you will call other users and harass them on the phone because they left you a bad review on yelp. Know this - if you dare call me I will report you to consumer harassment. Remove all of my personal information from your system immediately. If you're the owner of this spa I hope you do something about this. This is completely unacceptable. And it clearly happens often enough that you're losing business from it. I'm one of many that this has happened to!

Still coming to Rosewater to see Mira. I have absolutely no complaints. I show up a few minutes early (because I'm actually punctual) and she's always ready for me. She always is very friendly and genuinely happy to see me. The massage goes without saying.

Booked a microdermabrasion facial with Mira. I was told that the facial would be 1 hour and 30 minutes. It was more like 1 hour. Hand pressure was soft and gentle, massage was weak, and extraction felt like she didn't do anything. Her hands made it feel like she didn't want to touch me or she just need more pressure in her hands. I broke out the next day. Wasn't the place for me.

This review is for the thai massage with Linda. Linda is new to the studio, and I liked her so much, I followed her from her previous location where she was well-loved and highly recommended. She's such a sweet lady who really knows how to get out your knots!! She's tiny, but don't let that fool you! She's incredibly strong!! It's been a few days since my latest massage and I truly feel amazing and so much more relaxed and more able to move my body than I have in a long time! As for the new Rosewater location in the Marina, the studio is very cute. The rooms aren't sound proof, so don't be surprised by that, but don't let that deter you either. I've been to quite a few masseuses and she's BY FAR my favorite! :)

Update for visit in Sept 2017: Visited Mira for another "Backne Facial" and I am so thankful for her skills! I had been living in long sleeve shirts during the Summer (my office is cold inside but obviously it's hot outside) and did not notice the backne I was developing from trapping in sweat when switching from hot to cold environments in my long sleeve shirt. The Backne was all I could see when I tried on my bridesmaids dress - a gorgeous, backless halter cut - and I knew the first person I needed to call. Mira saved me (and my ego) once again, and my back healed up nicely in time for the Fall wedding! My favorite Vitamin C Facials by Mira are still nothing short of amazing

Juliet said that a rose by any other name would smell as sweet. She may be right. I thought that nothing would rival one of my favorite scents/flavors-rosewater-until I chanced upon Rosewater for a European facial! I adore rosewater; I make ice cream with it, I use it on my body as a toner, I sniff it like a drug, and sometimes I pour a little on my pillow. I bought the Groupon a few months ago right after I had already decided that my face needed an upheaval. Serendipity struck my inbox and I was fast on my way to being a proud owner of a Rosewater Groupon. Controversy surrounded them raising their prices day of their offer; I checked them and they were fine with me so I did not want to buy into the drama. I booked an appointment for a Saturday and met Ruby in the cute and cozy spa. She did a great job-the whole experience was peaceful and relaxing-two adjectives I don't usually relate with facials. Nothing irritated my face, and it was as soft as a baby blanket. I had that post-facial glow for days and recommend it highly! If no one picks up the phone remember that it is a small joint, so just try again!

This is my second review for Rosewater. The whole time I was thinking what took me so long to come back! Mira is great at making you feel welcomed, calm and relaxed -- I can't think of anything better for a Sunday morning. The Heavenly Luxuries package is worth every penny. I appreciate Mira checking in regarding pressure. You can tell she is meticulous in her work. Once again the scalp massage was my favorite part. Considering I went on a busy street with lots of brunch spots nearby I was surprised there's not lots of outside noise coming into the room. I was able to concentrate on being relaxed and enjoying every minute. Thank you again, Mira! And this time I won't let so much time pass in between appointments :D

Pretty disappointed by Rosewater. I came in for a facial and during it I was asked if I wanted to do a chemical peel. I said yes, not knowing the price. It was something like an extra $20! I think that was worth mentioning on a $100 facial.

I came in for a microdermabrasion facial with Mira. She was so sweet. The facial was so relaxing, and my skin has never looked better. I even waited a few weeks to see if the results lasted. The facial was very relaxing. I have had issues at other salons with the beautician trying to push products on me that I don't want or need. Mira was very thoughtful and did not make me feel pressured to buy anything. She gave me some great tips for little things I can try without spending money. I have sensitive and dry skin, but I did not experience any breakouts or irritation. I will definitely be returning!

Mira at Rosewater is simply the best! She puts so much thought and care into her services, taking excellent care of her clients. She has a calming presence about her as well that always makes getting a service done such a relaxing experience. I have recommended her to all my friends and they have rave reviews as well. I highly recommend Mira and am already looking forward to my next appointment!

I was lucky enough to visit Mira again today (thanks, kids, for helping out Pau Pau and Gung Gung and giving me an excuse!) Here are more reasons why Mira is so fantastic and you will be so eternally grateful if you visit her. - She's not chatty. Yes, she's friendly and happy to see you, but once she starts, there is no chatter, just bliss. - She is so gentle and focused on you. Without making a big fuss, she tailors her services to you. Extractions are NOT painful, and hardly even noticeable! I fell asleep during the facial, can you believe it?! Go! Now!

Mira is amazing! This was my 2nd visit at Rosewater Skin Care for the Luxury Package - worth every penny! I will definitely revisit. Mira is very professional, has a great personality and really cares about quality service. I have and will continue to highly recommended Mira @ Rosewater to my family and friends.

I was gifted a Heavenly Luxuries package and saw Mira. It was a great experience for me. First, Mira was very patient and considerate with some rescheduling changes I had to make and waived a cancellation fee for me (not promising you will get the same, I had an emergency). Secondly, the space was very calm, pretty, relaxing and good-smelling. Thirdly, and most importantly, the massage part of the package was WONDERFUL. I like strong pressure, and she was great about asking for enough feedback but also letting her fingers do the talking...I was there to relax, after all. I'm always up for a massage and have had good (and bad) ones across price points and spa levels. This was fantastic. I am not as much of a facial-purchaser, but it was pleasant and my face looked great afterwards! I think for me, the clincher was how warm and kind Mira's energy was. While the Marina is not my go-to 'hood for appointments for parking reasons, I will DEFINITELY come back.

She took time to clean my pores. Very comfortable atmosphere-! Definitely come back again-!

I simply love Rosewater Skin Care for the impressive microdermabrasion facial with Mira! I had originally planned on only one visit using a Groupon voucher present and two years on, I return to Mira every two months!! My skin has improved dramatically in this time due to the treatment, as well as the amazing guidance and tips Mira shares for my skin type. She is truly one of the most talented skin care professional and my improved skin is the result! Everytime I leave a microdermabrasion facial with Mira, I honestly feel transformed and re-energized. I am such a loyal client of Miras' , I would follow her anywhere!!!

This is my favorite place to get a facial in the world (and I travel a lot). Mira is the gold star that makes it all possible and up-levels the experience to make sure you're walking on air on your way out. Whenever I leave I feel immensely refreshed; rejuvenated; relaxed and ready to take on whatever challenges life is ready to throw at me next...and let's face it there is a lot given the fast paced nature of work these days. My friends and I tend to joke that Mira is able to take the Silicon Valley look off my face. Joking aside, I genuinely believe I have retained more of a youthful look thanks to Mira's work. She is incredibly astute at knowing what product or cleansing regime is right for each person. Her knowledge of the skin and skincare techniques is impressive. All you need to do is look at Mira's own face to know she doesn't just talk the talk, she is genuinely walking the walk! Despite relocating to Europe I book in with Mira every time I travel back to San Francisco. Its all about the person and Mira is A1!

Mira and Rosewater Skin Care was amazing! Mira was specially amazing, super gentle, warm and just a super sweet person. I was having a hard time scheduling, and she really helped me figure out a time that would work well for me. Mira is just one person, who handles everything from scheduling, to massages and all the other treatments. So sometimes it will be hard to get in touch with them over the phone. Mira's massage was super fulfilling, you never felt short chained on a body part. I highly recommend this place, and quick tip - do carry cash with you for tips!

When I discovered there was a Groupon for Rosewater I was mainly excited because (a) its right by my apartment and (b) I've been wanting to treat myself to a facial for quite some time now. When Ruby asked me how long it had been since my last facial I almost felt like I was confessing to a priest how long it had been since my last confession... a really, really long time! Needless to say a facial was long overdue. The bed was oh-so-comfortable, the music relaxing, and the treatment was just what I needed. I left Rosewater with my skin looking and feeling amazing... and thinking perhaps I should pamper myself on the regular! Just what a good facial should feel like. I'll be back.

Alright! I almost never write Yelp reviews, except when I feel strongly about an ethical issue. So here it goes: I'm writing this review for Mira, because I really liked her treatment. But I also read comments from other people, and I wanted to chime in because I thought they were not very nice. Mira was very kind to me. She also shared some very interesting stories about her life. Obviously, she had to deal with harder financial hurdles than most of the people who have the luxury to go get a treatment at a spa (not hating at all, just stating the obvious: if you have enough money to go to a spa, then you probably don't have that many financial hurdles) ANYWAY! Mira is a very professional and brave person. And I was SHOCKED to see the mean comments from other people here. Guess what guys? If you're rude or condescending to someone, don't expect good karma to come your way. People giving spa massages are not robots or servants. So remember you're not a f**king princess and be considerate to your fellow human beings even if you have a crap ton of money. With love, - Marion, a fellow human who *now* makes enough money to go to a spa and truly enjoyed Mira's life stories, professionalism, and kindness. Go Mira! I've met you only one time for my massage - which was really good - but I really liked your beautiful soul. -- Oh yea, and if I have to talk about more materialistic things for the review: I took the "escape the city" package (the long one with everything) and Mira went over the time allocated. She was extra professional. And made me feel like a princess. Not a rude one, mind you.

WARNING- Be prepared to be harassed Originally I gave this place 3 stars which to me meant it was average- I have had way better and way worse. I didn't think 3 stars is a bad review.. just avg ..Don't we yelpers have a right to our opnion.... Well apparently MirNa did not like my opinion because I woke up on Sunday to a call at 8:48 and 9:10am from her.. She said she couldn't sleep because of my review .I told her I did not give her a bad review and that I tend to grade hard since I get massages/facials monthly. Well she asked me to change it to 4 stars.. I was flabergasted that she had the nerve to call me on Sunday morning.. WTF..Lose my number after I leave.. I even read those reviews where she harassed people about a tip and left her a $50 tip just so she wouldn't harass me about it although i didn't really feel it was worthy of a $50 tip.. After speaking with friends and co-workers who all advised me to change my review and call Heather. I tried to call this morning but Mira called me back and once again had the nerve to remind me to change the review to 4 stars.. UNBELIEVABLE.. and there is no way to get a hold of Heather? Does she even care? So I wrote to Groupon and informed them of this as well. I have never experienced this ever even when I have had bad experiences Mirna lose my number SEE BELOW FOR MY ORIGINAL REVIEW--- Bought the Heavenly package on Groupon and definitely got a great deal with a massage and facial for $135. I would of never known it was there if it weren't for Groupon. Definitely a great deal. She was super sweet and constantly asked if the pressure was right!

I discovered Mira and Rosewater Spa nearly 2 years ago through a Groupon deal and have been religiously coming every quarter ever since for a facial and microdermabrasion. While the spa and products aren't fancy, the care and attention you can expect from Mira is first class. Mira is professional, never rushed, provides a super relaxing massage, and is mindful to your skin's needs. I relish the time I spend with Mira; she has a unique skill that I wish more of my service providers had, a calming, relaxing disposition which is evident from the moment you meet her. It's a very convenient location and well...I guess if I didn't absolutely love the care she takes of my skin I wouldn't come each quarter. I just wish I could come more frequently! I am often complimented on my complexion and I fully believe it is because of Mira. Thanks Mira!

What can I say about Mira?... What a doll!! Lovely woman, lovely location, wonderful service. I will be sure to come again!!

Mira is an angel! I'm so lucky my wonderful boyfriend sent me to her as a birthday present this year. This was by far my best spa experience ever. First off, she is so different from any other aesthetician I've come across. The best way I can really describe her is just plain nurturing. My treatment was like being taken care of by my mom (If my mom was a massage and facial genius...). There was no science-y talk or random conversation. She checked every so often to make sure I felt good, and felt good I did! I normally hate any type of foot massage, I don't even get pedicures because I hate people touching my feet. Not with Mira - the foot massage was actually my favorite part! I won't go into details about the entire service, just know that it was all wonderful. I left in a half-dream state from the massage and my face was glowing. I also waited as long as I could to shower since the essential oils she used smelled so amazing. I can't wait to come back and see Mira and will definitely be getting the full treatment on every visit. Thanks Mira!

My friend and I came in on 2/28 for massages and facials using the groupon deal. Both of us saw Mira, and were overly impressed with the incredible services that were provided. I have had many massages and facials, and I do not remember leaving a spa as happy as I was leaving Rosewater. Hands down Mira is the best! I will make sure to go back, and hopefully next time bring someone else! Thank you, Mira.

Bought the Heavenly deal for my mom as a Christmas gift, you cannot even begin to imagine my outrage when I heard about her experience. The massage and facial were decent (according to her) but what happened after made me really mad. When my mom made the appointment, she spoke with a lady named Mira, who informed my mother to bring cash with her, okay no big deal, she brings $30. After she was done, Mira ASKS FOR TIP. Who does that? I know we live in a world where tip is expected, but the origin of "the tip" is to add gratitude for outstanding service. Anyway, my mom's a nice lady so it didn't bother her, she gives her the $30. Mira then tells my mom that she's supposed to give her $50. Let's just pause for a second, SUPPOSED to? ARE YOU KIDDING ME? $30 was all my mom had, but if it was me I would've just taken it back and left. You would think that it ends there. A little while later my mom checks her phone and finds a voice mail. Yeah, it's that horrible witch Mira again telling my mom she's cheap and to go to the location in Chinatown next time. That's pretty much when I lost it and like any sensible person, I scrambled to find the nearest computer to express my outrage via a yelp review. The End. TLDR: Mira tells my mom she's supposed to give her $50 tip. Calls my mom cheap for only giving $30, tells her to go to the Chinatown location. Props to my mom for not slapping her; she's a good role model.

MOST AMAZING FACIAL. I have been a few times and always am blown away by Mira. She gives fantastic advice and knows my skin's needs. The neck massage is incredible. I wish I could go everyday.

Mira is incredible! Not only is she so sweet, she is amazing at what she does. I've had the Heavenly Luxury spa package twice now and each time I've been insanely relaxed. Her facials leave my skin looking amazing and she knows exactly which combination of treatments to use on me. Even my boyfriend says it looks amazing for days afterwards (and lets be real guys barely notice if you're wearing makeup so I must have looked great). Her massage game is also fantastic. Whether I'm sore from working out or just really stressed she works out all of my knots. Plus the location is fantastic, it's down the street from a Sephora and SoulCycle, and the salon itself is so so cute. I'd highly, highly recommend.

I came to Mira, like I came to other aestheticians, because the one I was devoted to travels internationally for a skincare company and is not always available. She has since retired. Anyhow, in the times when I needed another facial, I tried many people in the Cow Hollow area and Mira was/is by far the best. And I did not get any grief or shorter treatment because my initial visit was through a web deal (I have noticed that others can be quite 'annoyed' - but not Mira or Rosewater). Mira is extremely knowledgable about products and ingredients, does not try and oversell any of their products (I bought one, have used it sparingly and am happy with it) and have a very gentle demeanor. But, she also knows how to get down to business and clean those pores. I have not gotten so many compliments as much as I have when I do the microdermabrasian treatment with her --- it works! A bonus is that if she doesn't have a client after you, she will work a little longer without any extra charge. I look forward to my facials and can't wait for my next one.

My friend and I went to Rosewater after purchasing a Groupon Deal for a full body massage. We had the unfortunate luck of dealing with MIRA! From start to finish, it was a nightmare! She has crazy man hands and will massage you until you're bruised and sore!!! When it was time to tip, she DEMANDED THAT I PAY HER $50 DOLLARS CASH ONLY IN TIP!! What? Is she crazy!? When I tried explaining that she can't demand how much tip to leave, she told me to never come back! Needless to say, we will NEVER be going back, nor will we recommend this place to anyone. I shouldn't have left her any tip at all!

I recently visited Rosewater and I had Mira for the services. I had a good experience with the facial but the massage was just so-so. I could tell she doesn't really know what she's doing with pressure points, how to work out knots, etc. She's an amateur masseuse. The reason I give two stars is because Mira stated the amount that I need to tip before I had the opportunity to decide that for myself. She said "fifty dollars in cash or card please for the tip" Very insulting---she ought to know that it is extremely rude and unprofessional to ask for the tip from the customer. I don't know where she got the idea that this is acceptable... but in this country (Mira is a foreigner) the customer chooses the amount to tip based on the overall experience and service. I have worked in the hospitality industry in my life and I would NEVER, ever demand the amount to be tipped from the patrons. That's just simply not done. You let the people decide what they should tip and if you always give exceptional service, you will be rewarded and then some! It's a shame because her customer service skills are causing the company to lose business. Mira really needs to learn this country's etiquette and social skills since she's working in the beauty industry. I will not be returning again.

This review is for the lovely Mira. I came to Rosewater because I found a great deal for a full body massage and facial on Groupon. From start to finish, my experience at Rosewater was relaxing and professional. Mira did a fantastic job making me feel comfortable and pampered. My full body massage left me feeling loose and knot free, but my real praise is for the amazing facial. Mira did a really thorough job. MOVE OVER GWYNETH PALTROW-- I'm People Magazine's next Most Beautiful Woman in the World! My skin is baby soft and has never looked more radiant. Great job Mira! Finally, to all the people giving her a bad review regarding the tipping policies posted on the website: She's probably just tired of getting stiffed by classless cheap losers. 20% tip (on the ORIGINAL PRICE of the service) is an industry standard-- Deal with it.

I so wanted to love this place. I used to go to the salon when I first moved to San Francisco years back. I remember it being quaint, comfortable with great service. So when I saw a Groupon for Rosewater, I jumped at the opportunity to try it again. First of all, it was impossible to make an appointment. There is a online reservation system which I love for all other service providers, however there were almost no days available for this salon. On their website, it says that they are open 7 days a week but I would question that. Also when you call, you get this long message and it tells you that you cannot use this number for reservations. After trying and trying to use my groupon and book a facial, I left a message. Heather the owner was kind enough to call back promptly and schedule an appointment for me a month out. OK, I was happy with that. After the holidays, I went online just for fun to see if I could get a facial earlier. I saw one appointment for a day that worked... Was excited, tried to book it and had issues again. Long story short, left a message again. Heather called me back and the appointment was set. A day or two later, the technician called me back and said that the time wouldn't work for her as she wasn't working at that time??. She could do a facial later on in the day. This was a lot of work to schedule an appointment! So I get there on the day of the treatment. The door is locked and there is no-one there. I wait around on the street. A woman walks past me to the door and starts to unlock the door. I ask if she is the technician and she replies yes. She got there about 10 mins before the appointment. There was no checking in and waiting in the salon before the appointment. It just seemed so unprofessional. The facial was OK. It was really basic and lasted just under 50 minutes. It did the job and I'm sure my skin will look better after.

Mira Cussen is amazing! I went to Rosewater because of the Groupon deal for the massage and facial combination and I was able to get an appointment quick and easily. The salon is located on the top floor of what looks like a converted Victorian house, which is super charming. My massage and facial were outstanding. Mira made sure to confirm the pressure I liked for my massage and gave me free skin care tips when doing my facial. I thoroughly relaxed (mission accomplished!). Mira was such a sweetheart. She made me feel comfortable and welcome. I plan to go back soon for another treatment.

This week was my second visit to the Rosewater this year. I have been a loyal customer at 77 maiden lane salon (now Joseph Cozza) for about 12 years and I don't usually stray because I have had unpleasant experinces at the other spas. But when I saw an online deal for Rosewater, I had to try because I used to go to Rosewater for waxing and I liked them back then. My first appointment with Mira was back in May. She gave me a great massage on my hand - pinching the right spots between my fingers. I loved it! I was also pleasantly surprised with the facial. Aside from my favorite lady, I have not met anyone as experienced and knowledeable as Mira. What I liked most about Mira was while she gave me facial, she also explained what I can do at home to maintain my skin - free beauty lesson! I am now torn between my esthetician of 12 years and Mira. I think I have to take a turn since I dont' want to lose either of them!

I couldn't recommend this place more. I have had to MANY massages and facials and, wow, this was the best experience. I purchased a Groupon for a two hour treatment, but after reading a couple of the negative reviews on Yelp I got a little nervous about it... I just reminded myself of how paranoid and sensitive some Yelpers can be and gave the business a chance. I am SO glad I did. Mira was absolutely wonderful. Before I left, I made another appointment with her for next month and scheduled a facial with her for my fiance.

I just called Rosewater Skin Care to inquire about how long certain services are since the website doesn't say and they don't provide an email address to contact them. The woman that answered wouldn't really answer my question and then asked me to call back because she was busy with a customer and then she hung up on me. To be clear, the whole call took 55 seconds so it wasn't like I was trying to take up a lot of time. If this is how they treat potential customers, I don't want to know how they treat actual customers. Based on this interaction, I'm guessing the other comments about rude service are spot on.

I purchased the two hour loving social deal and got Mira. I was late due to hard to find parking Union St plus construction going on. Mira nicely suggested a nearby parking lot for next time and still gave me my full two hours! She was very sweet and asked what pressure I wanted for the massage. I asked for strong and she even asked again of it was the right amount of pressure. I had a lovely massage and facial. She gave me some skin analysis and some great product tips. When it came to tip, she said cash or credit card. It is the standard to tip on the original service value. I would recommend her!

This place is amazing. I went in for a Massage, Facial, and brow wax. First of all I was met by my incredibly sweet and knowledge masseuse. She brought me into a very cute girly room and gave me the most amazing massage on a large comfy table. It was one of those massages where you don't have to tell the person where you're sore- she just knew and got out all of my knots. Then she went on to give me a facial. She did a great assessment of my skin and applied product accordingly. The best part, however, were the extractions. She didn't stab my face with a metal extractor but instead lightly pressed on my face with Q-tips. This provided all the benefits of an extraction without the pain! Overall an amazing experience :)

I was here over the weekend since my BF treated me to a pamper day all to myself. Nothing better than peace and quiet. The moment I walked up the stairway to Rosewater, I was immediately greeted by Mira and walked me into the room First, I felt weird that I didn't have to check in or even wait before she began. It seem like she studied her guest names before arrival. One thing I pick up when I am getting any services done is the customer service. Mira has the listening skills and patience that any one who works at a spa or nail salon should have. I never have been so catered to when coming to a spa, until I met her. I felt that she took her time and utilized the two hours promised very wisely. Her massages were wonderful and she really knew what she was doing in the areas I asked to concentrate on. The products she used for my facial left my skin feel rejuvenated and refreshed. I didn't even wear make up the whole day! Mira is the go to person! She is sweet and does a great job!

This is actually the first Yelp review I have ever written!! I was so impressed with the treatment I received from Mira, I just have to give a 5 star review!! I heard about Rosewater skin care from a friend who had purchased the Groupon for the Heavenly Luxury Package and said I should do it too! The deal was $135 for two hours which includes a full body massage and facial. I couldn't turn down the price for what was being offered even though I rarely pamper myself. I'm the type of person who even in really relaxing situations just can't relax. However, I was pleasantly surprised to find myself completely relaxed and even enjoying it! I even fell asleep a few times which was embarrassing but I couldn't help it. It truly was the best spa experience I have ever had and I'm definitely going back. Mira is such a sweet woman and has a very calming and nurturing presence about her. Do yourself a favor and go in! Buy the Groupon if you're skeptical. You won't be disappointed! I'm SO glad I went- I left feeling like I was on cloud 9. Definitely the perfect name for the package!! Thanks so much, Mira. Can't wait to see you again!