Phish P.
Google
I placed an order last Friday and received an email stating it had “shipped.” As of today, the tracking still shows “shipment label created” with no actual movement. I live roughly an hour from this store, so this delay — paired with a misleading shipping notification — is unacceptable.
This was a holiday gift. Because of Rotofugi’s failure to follow through, those plans are now ruined. Holiday gifts are time-sensitive, and once that window is missed, the damage is done. No apology or explanation after the fact fixes that.
I called the store to get clarity and was met with complete disorganization. The employee I spoke with could not explain where my order was, offered no solution, and provided nothing but vague, circular responses. When I asked to speak with a manager or owner, I was immediately told none were available — with no offer for a callback or follow-up.
That response says everything. No escalation, no accountability, no concern for a customer who was clearly impacted. Once the money is taken, the customer experience appears to be an afterthought.
At this point, I am considering disputing the charge with my bank. I am posting this review because customers deserve transparency, and because ownership should be aware that this is how their business is being represented during the holidays.
I would appreciate a response from the owner or management, explaining:
• why orders are marked “shipped” before they actually leave
• why customers are denied access to management
• and how this is being corrected
Until then, I cannot recommend this business.
This is in response to the owners snarky comment:
Without customers, you don’t have a business—you have an empty room and an attitude. Dismissing paying customers instead of fixing your mistakes isn’t strength, it’s insecurity and incompetence on display. So just remember it’s us who keeps the doors open.