Rovaniemi Safari Center

My wife and I bought the Northern Lights viewing with a photographer, 4 and a half hours. We bought this attraction for 318 € for 2 people. The guide (Carlos from Colombia) picked us up at 20:00, when the sun didn't set until 23:00. We drove for 3 hours when the sky was too clear and we looked at rivers and lakes. And after an hour of darkness he took us home. Did I really buy 2 sausages and gingerbread for 318 euros (snacks included)? If it's already off season and you don't want to do it at night, why are you offering it? And the only thing we could get from it were photos. But the ones they sent us were blurry. No one answered our 6 emails as part of the complaint and request for compensation and explanation. And the company Sunny Safari came for us... I do not recommend! Waste of money!

If you ever been to a Disney thematic park, and experienced the immersion in the Disney Magic as you enter the park…the Safari Center could be exactly that for Christmas but it isn’t which is a bit disappointing. The area is nice but not impactful, the reindeers look sad, entering the buildings doesn’t bring any magic and the stores are regular. Plenty of opportunities to learn from others how to make it an unforgettable experience.

My girlfriend and I went on the Top 3 activities tour with Lucas as our guide. It was well worth it. We rode a sleigh pulled by reindeer, then got to feed them and learn about reindeer herding. We got to visit Siberian huskies and take a ride on a sled pulled by them through a wonderful forest. We got to drive snowmobiles through another wonderful forest. All in all a great day!

We booked “Become A Husky Musher in Lapland” and we had an awesome experience. We were two adults and two kids younger than 6 years old, and we rode in one sled. An adult drives and you can switch half way through the route with the other adult. We emailed the team with questions before booking and they were very responsive. We recommend this activity 100%!

I joined a group tour holiday that had booked two activities for my group that were run by Sunny Safaris - an Aurora night with photgraphy and a snow mobile experience. Lucas and Andrès were our guides, and they were outstanding! We were collected on time, and they gave us clear instruction and education throughout. We had a superb time - so much so that we booked another of the Aurora tours with the company ourselves. I simply can't recommend these guys highly enough. A further activity that was organised with Sunny Safaris on our behalf was the husky farm and sledging - again, we were picked up on time with very clear instructions. The warm weather gear the company provides is really good quality and was very clean and warm. I'd have no hesitation booking with them again.

We booked a snowshoeing tour for a family of two adults and three children ages 11, 11 and 4.5. For the younger we were supposed to get a sled. It's also written in their website tour description. We got a simple sled that is not suitable for snowshoeing in deep snow. Pulling it on a regular walking path where you don't need snowshoes is not fun. The kid couldn't hold and sit back in the sled as I pulled it in deep snow. He always turned over. After 10 or 15 minutes the kid asked to walk by himself and the guide took us back to a walking trail where you can walk without snowshoes. The guide was really nice but he didn't introduced himself and didn't explained much about the place or snowshoeing, unless we asked him. We spend almost an hour of the three hours dedicated to the tour to drive to the storage facilities to get the snowshoes and thermal clothes that we didn't really needed, and so on our way back to return the stuff. I think the sled and snowshoes could be brought to the meeting pointed at the first place to save time, but as we already were there, we took one thermal overall for the young one. The guide took us to a national park where we spend abot two hours averall, of which about an hour of sitting by the fire and making sausages. Unfortunately we were not supplied with ketchup so the kids didn't ate much of them. To summarise, it was a nice time spend outdoors to get a brief taste of snowshoeing, the tour was adapted to our family needs, but it could be improved if the gear was prepared ahead (if only they asked if we need thermal ckothes), including ketchup...

We booked the Ranua zoo visit. Our guide was friendly and professional, but he was not a local guide (not Finnish or even Nordic, he was not able to reply basic questions about the surroundings) neither had experience with animals (just from other visits to the zoo), so he added no much value to the trip apart from being our driver. If you have your rental car, I recommend to go there by yourself.

Booked a photography northern lights tour with my son. Everyone in the group spoke German except me which made me feel isolated and not part of the group as I couldn’t understand what anyone else was saying. Guide would say a couple of things in English every 30min or so out of a 3 hour trip. Took no photos of myself and son or anyone else in the group but took many photos of the lights that night on her camera. Next day received no photos of the tour so waited another day then went back to ask what happened to which I was told “there was no lights” by a Chinese woman on the desk, when In fact the lights were there and also tour was supposed to take photos regardless of lights, I then asked for a refund as I didn’t get what I paid for, I was told I paid €79 ( I paid €89) and that then the guide apparently asked me for photos and I said I don’t want any even though I specifically booked the photography tour??? Very rude staff telling me I am lying just so they don’t have to refund me until I am left in tears 2hrs before my flight home. I asked for contact details to talk to someone because I was not asked to take my photos I was told “I am not the police” I don’t have a right to speak to anyone else about what happened. SCAMMERS offered me €10 back from a tour I didn’t receive what I paid for? After 40min they offered €20 and started to record me in the office on video speaking in Chinese which I didn’t agree to being recorded