Rover.com

I have been a sitter with Rover for years, and the company's customer support and contractor support is horrible. My dog was attacked by a rover dog and inevitably had to be put down when they refused to help further. They commit tax fraud as well. I recommend finding a sitter privately because they are an all around HORRIBLE company to work for, and provide no support. They take 20% PLUS a 10% "service fee" PLUS charge tax on the total amount so effectively taking 30-40% away from the sitters who do ALL of the work. This is illegal because they charge and KEEP 100% of the tax charges for the total amount and do not release the 70% of the tax money taken from the client to the independent contractors which are the sitters who are responsible for claiming their own taxes for the work they 100% do. Perhaps thats legal in the US, yet it is not legal in Canada according to the CRA website. They claimed my dogs ear infection was "chronic" which was BS because he never had ear infections before being attacked. Included is the photo of the dog that attacked him unprovoked, Juno and the owner Cee did not help with vet bills AT ALL. Rover also continues to allow Cee and Juno on their platform which is horrible after everything I went through. Do not sit for her or Juno if you have other pets because she wont help with vet bills for her aggressive dog and Rover will not help you either with on going vet bills. My dog was a senior, and I did dog sitting through rover to help with vet bills from unrelated issues to this review, yet with the ongoing infection, lack of sitter support or care I could no longer afford to continue paying out of pocket for the on going infection and vet bills. If you care about your pets do not trust that rover will help you as either a sitter or a client. They have ignored my calls and emails, and have continuously not made themselves available to continue discussing reimbursement for the open claim they initially approved. I added the email which proves everything I said above. They are refusing to deal with this matter further. Yes they do charge taxes, and don't redistribute.

My account was permanently closed due to alleged “multiple chargebacks” and what Rover described as “continued use” of a card not in my name. For context: the card in question belonged to a family member who had authorized its use. When Rover requested proof of authorization, I provided written confirmation as requested. Additionally, after my account was paused the first time, I began paying my dog walker directly via Wells Fargo Zelle outside of the Rover platform. I did not continue using that card on Rover after services were paused. Despite providing clarification, I was informed that the decision to permanently close my account was final and could not be reviewed or appealed. I understand that companies must manage payment risk. However, I would have appreciated clear documentation of the specific transactions and dates in question before a permanent and irreversible action was taken. If you use Rover, be aware that using a card not in your own name — even if authorized by the family member— may result in permanent account termination, and that there may not be an opportunity for formal review.

Absolutely disgraceful handling of sitter disputes. I was hit with a defamatory review from a client who retaliated after I refused further service — and despite providing evidence and submitting multiple complaints, Rover refused to take it down. Their so-called "Trust & Safety" department does nothing but copy/paste canned replies while pretending their Terms of Service don’t apply to sitters. The review violates their own policies around misleading and malicious content, yet they left it up, knowingly enabling falsehoods to damage my credibility, income, and mental health. I’ve escalated this to every channel possible — and now I’m here. If you’re a sitter thinking about signing up with Rover, don’t. The platform will throw you under the bus to protect a fake 5-star image. And if you speak up? Crickets. Do better, Rover. 👎👎

As a sitter, I had a dog escape and he bit me and several other people who were trying to rescue him. I notified the owners and luckily the rest of the visit went great. Owners wrote a great review. Rover always asks at the end of a job if there were any escapes or bites. I responded with a yes. Rover emailed on Friday, Valentine’s Day evening about it. It was also Presidents’ Day weekend. I was away for the weekend. Sunday night I opened my email and Rover said that I was fired and no appeal possible. I called to ask why and they said because I didn’t respond to my Friday night email with 2 days. I was locked out of my account and all my clients were sent a strange email that I was no longer in Rover. I am a 5 star sitter with many top notch reviews. My clients have trips booked in a few days and no explanation as to where their sitter went. Horrible way to conduct business and to treat a loyal 5 star sitter and the pet owners.

The sitters and walkers are great, BUT the site itself is horrible. They must have two people and 5,000 AI's working. You cannot contact anyone except an AI which only provides answers for questions they themselves have generated.

I came onto this platform as a former vet tech with decades of experience with animals. During my tenure with Rover, I had multiple animals do damage to my property, which Rover did nothing about. During the busy Christmas season, I was sitting for multiple owners, and one of the pets broke a small window in a separated front foyer of my apartment, I was also sitting for a cat who turned out to be a known escape artist, of which I was never informed, and although precautions were taken, he followed me as I went to grab a food delivery, and snuck out through the broken window before it was able to be fixed, although it was fixed the following day. Of course, I contacted Rover, as well as the owner. And I did everything possible. And the cat, who had escaped multiple times previously, from the owner as well as another sitter, was found and returned home 4 days later. Rover “suspended” my account “temporarily” and Na’Lisa, who was handling my case, promised me that the only reason they did so was so the situation could be ironed out. After everything was said and done, Rover terminated my account permanently, and Na’Lisa admitted that she knew all along that was what they were going to do but she led me to believe otherwise. Almost every client I had on that platform was a repeat client, including the cat’s owner, and I had an 5 star rating. I had multiple clients leave the app and follow me, and multiple other clients track me down off the app when they realized I was no longer on there. Rover cares nothing about their sitters, and really not much about their clients either. When I was trying to find out exactly what happened, and why I was banned, Na’Lisa was not in and so the girl I spoke to, Candace, was extremely rude and combative. She eluded to my account being banned because of some “unknown” conflict that had transpired with “several” clients, but could not tell me what the conflict was, then when Na’Lisa came back she informed me that my account was deactivated due to the temporary escape of the cat. Again, even as someone with literally 3 decades of animal experience, and there isn’t one person I know personally or professionally that hasn’t experienced or been close to the experience of a loss of a pet. Especially ones who look for opportunities to escape. In addition, the owner asked me to purchase cat litter and cat food for her two cats, and informed me she would reimburse me, and when Rover discontinued my account, I was no longer able to contact the owner to get back the $100 I spent on her cats for supplies. Rover told me to send them snapshots of my expenses, and I did so, but never heard back from them. Furthermore, Rover offered a $1000 reward for the cat, but when my son ended up finding the cat while he was taking out and walking another one of our clients, they refused to honor that reward and would not give it to him because “that’s not how that works”. So that’s my two cents and my opinion on the company.

My review today is based on the company's customer service, NOT the wonderful sitters and walkers I have encountered. I have been a HARD WORKING, dog loving, positive reinforcement trained, 5 star sitter for almost 5 years with Rover (with 15 years of animal rescue under my belt). I have had nothing but stellar reviews! Clients have even told me in private that I have gone above and beyond compared to most sitters. Unfortunately the formula that either I.T. or Management has put together to TRACK their "Star Sitter" program is INCORRECT and someone needs to fix this! For some strange reason I lost "Star Sitter" status because Rover "claims" I never responded to two client messages. So I go to those 2 dates named and threads. I DID INDEED respond because it says "Request was declined by" me hence was my response. The client even knew I was not free because we were chatting on a DIFFERENT thread on the Rover app. Client can even vouch for me for this! Funny thing too - those messages are no longer in my app as if Rover deleted them! So the formula their I.T. dept. designed to track a hard working sitters status is FALSE AND WRONG. Because the client sometimes sends multiple requests in 1 day I'll respond to all their questions in 1 thread. Apparently the system can't detect this. RIDICULOUS! My advice to Rover is this - if you don't treat your independent contractors fairly, they will go elsewhere, and customers have stated to GOOD sitters that they trust them so much they'll follow them wherever they go. And my advice to customers is this - if you see a walker with 5 stars but NOT in the "Star Sitter" status, fret not because they probably ARE a perfect sitter. Unfortunately the tracking program in Rover's app is completely FALSE! So annoying!!

I have used Rover pet services three times in the last two years. The only person that I have had to come in my home to take care of my two wonderful cats is Tina. She has amazing. All you do is pay a small amount of money and they come take care of your animals every day if you want or every other day. They will send you pictures of your pets, and if they come out from hiding, they will pet them and give them a little cuddle. Rover is a wonderful service. The app is easy to understand and you were able to put all of your information on it such as your vet pictures of your animals. They even go above and beyond making sure that you’re home is OK the second time we left for Hawaii. Somehow the freezer was slightly opened. Tina was able to shut it, save all the food and call us and let us know what happened and was there anything she wanted her to do, it know that your animals are safe while you are away it takes away all of your fears and anxieties and I am grateful for the service. I will continue to use Rover and hopefully Tina for future vacations.