Roy Rogers

I love Roy Rogers the cowboy and I generally enjoy The Roy Rogers restaurants. However, today we ate at the Roy Rogers in Gainesville, Virginia. There was an odor near the soda bar. I ordered a double r barburger which was actually very good. My Large order of fries was cold. My coleslaw was warm so warm that I elected not to eat it. We reported the cold fries and they were quickly replaced with hot fries. Service was good. We also ordered a new item on the menu. The golden nuggets. The original order of the nuggets were not cold but they were lukewarm. They replaced those without us needing to ask. The hot nuggets were actually pretty good. After finishing what we decided to eat, I checked out the men's room. There is no soap in the sink. Nothing came out of the soap pump and the air blowing hand dryer was not operational. There were no cloths or towels to dry off our hands. I really don't like giving bad reviews but I can't help it with this one. I love this chain and I hate to see one having these kinds of problems. I did thank the staff for their fast service.

Very disappointed in this location. First the good. Service was great. The drive thru employee actually noticed and corrected a mistake, which is rare. However, the food was like a joke. Look at the attached picture and tell me if that's a "large" roast beef sandwich? Come on, are you kidding me? It was bland and flavorless as well as inadequate. What a waste of money.

I had a less than stellar experience yesterday at this location. I ordered drive thru at about 5pm. The order took about 20 minutes with people backing up in their cars behind me. I wasn't sure what was going on, but it seemed like maybe they were short staffed? The girl at the drive thru did her best to get the order out as quicly as she could, and in the end, I did get the order. However, when I got home, I was less than satisfied with the meal. I ordered the roast beef sliders, which I usually love, but for some reason this time, they were dry and had tons of gristle in them. Most of it I could not finish and I probably will not get this item again. I am sure they did the best they could, but otherwise, I have had many good experiences at this location, usually on the weekend during lunch. Anyways keep it up old roy's, thanks!

Best Roy Rogers experience hands down! Every time I visit this restaurant the experience is consistently outstanding. Juju and her staff go above and beyond to deliver exceptional customer service that makes you feel truly welcomed the moment you walk through the door. The entire team is friendly, professional, and always accommodating, you can tell they genuinely care about their customers. The restaurant is spotless, from the dining area to the restrooms, which really shows the pride they take in keeping everything clean and inviting. It makes the whole dining experience that much better. Juju’s leadership skills are remarkable her energy and positivity set the tone for her staff, and it shows in the way the team works together seamlessly. The result is a warm, welcoming atmosphere that feels rare in fast food. If you’re looking for great food, outstanding service, and a restaurant that is clean and well-managed, look no further than this Roy Rogers. Juju and her team set the standard, and it’s clear why this location stands out. Highly recommend stopping by…. you won’t be disappointed!

Legit the best, friendliest service I've had at a fast food establishment in like 20 years. Dude who took my order inside had impeccable customer service skills. I wish I owned a business so I could lure him away to come and work for me, but he's so good I'd probably end up selling the business to him after a couple prosperous decades, and that would cause a rift in my family because my son would feel extremely dejected and would turn to the bottle, feeling that even though he's my only child he'd never be as good as this gentleman; and he'd be right. We'd have a falling out and I wouldn't see him again until I was on my death bed, and when he does finally show up during my final week or so it would only be to drunkenly curse me out, saying that while I may be a great businessman, I was a failure as a father. All things considered, it's probably for the best that I don't own a business. Or have a son.

Hushpuppies people-They were delicious! Food is always good- love that they have items for limited time to offer new things. Mint chip shake looked yummy!

My visits here have been a mixed bag—service is often underwhelming, and food quality can be inconsistent. I’d consider coming more often if the experience were more reliable. On my most recent visit, I paid just under $17 for two roast beef sandwiches that were unfortunately inedible. The meat was so tough and chewy that I couldn’t finish it. I hope that steps are taken to improve both food quality and service moving forward.

I’ve been going to this Roy Rogers since 2021 and to let you know that how many times I’ve visited there I’ve spent $921.47 since. I’ve had different individuals with rude service during that time, but none as bad as this last time. For one thing we had an issue with the tap payment. Have to use Face ID to enable the payment. The first one gave me an audible message in the car telling me the payment had gone through. But the cashier states that it didn’t go through so then I reenabled with Face ID when she hands my phone back then she stands there talking to another employee not using the tap function so it expired. The other male employee becomes a smart ass because I’m asking her to hurry up to put it on the tap. The cashier walks away, saying I’m not waiting on him. Another female employee comes over and actually performs the transaction successfully and was polite, but the previous male employee that was holding a conversation with previous cashier started making comments let me hand him his food with a stupid grin on his face staring me down and the person that was actually waiting on me told him no you’re not touching his food, making me think that he had plans i’m doing something unlawful. Later on, I looked into my phone to see what apps had been opened. She tried to open my American Express app and some other apps on my phone and at the end, when I received my receipt, it stated that the Transaction had been canceled. Many merchants are able to take the tap out the window to allow people to use tap function. But I guess Roy Rogers can’t. Personally I don’t like Handing my phone out and having the deal with some guy that thinks he’s a thug you’ve lost my business.

I visited this location on July 3, 2025. It was late afternoon. The staff was friendly and helpful. It was not busy, and the eating area was clean. The food was great, fresh, and hot. The service was fast.

they dont use gloves to touch your food!!! also get my order wrong every time always so slow

Service was slow and the cook only spoke Spanish so that did cause delays. Kitchen operations were a mess. The other employees seemed unhappy. The cashier was a kind older gentleman. The food was hot and good. The restaurant was very clean and festively decorated for Halloween.

Food was fresh and hot. The service was great & staff was friendly. The eating area was clean.

Something is very wrong with how this restaurant is managed. The last three times I went for a 16-piece takeout during prime dinner hour, they had only a few pieces of chicken ready, and I was told that it would take 25 minutes to make more. In the middle of afternoon or late at night, this might make sense. Not during prime dinner hour when they should be moving a lot of food. These three visits were over a span of three months, so this isn't a short-term issue. It's like the manager's compensation is 100% on not wasting anything, and he is not compensated on how much food he actually sells. The rank-and-file employees always seem helpless in this matter. They always turn to the manager, who is running the restaurant this way.

First off really nice employees. Whether dining in or drive thru, they do a good job. My recommendation is go here for breakfast. Their pancakes are made from scratch. Bacon is legitimately delicious, and the coffee helps wake you up. This location is clean and organized too. I'm happy this chain is returning, to northern Virginia with several locations. The lunch and dinners are okay. I can't prove it so this is an opinion. Their roast beef doesn't seem as good as it used to be. Also the rolls aren't what I remember. They are decent though, although now the "Double R" burgers my usual choice. It is a little more expensive than McDonald's, but much better service.

What has happened to the food quality? This used to be my all-time favorite. The focus is no longer on customer. Every single time I go the fries are cold not OK. They do way too much pre-prepping now to beat the crowds and it has dropped the quality of the food tremendously. My last roast beef visible fact which I've never seen before. The last double R I got was cold and tried out. I'm sure the burgers have been sitting there for most of the day and taking out of a bin. Whoever the manager is now, people would rather wait for quality food that is not made so far in advance it's just not enjoyable anymore.

Ice cream had a hair in it and was stiff Chicken And Fries Were Mid Service Was Mid Empty Ambiance Feeling

Employee shoutout- Juju is so great! Recently every time we come in the drive thru she's been there to help take our order. She is always super helpful and has a smile on her face. I hope that she gets all of the recognition she deserves.

I stopped in at my favorite Roast beef place Roy Rogers 30 minutes before closing. The person told me Roy Roger's is out of roast beef. No wonder this chain despite having the best food has failed. They have lazy staff who don't care about the customers.

There seems to be a lack of passion for serving customers here. The restaurant is dirty, condiments were all empty. Despite the drive in cashier standing around it took awhile to get someone to take our order. This seems to be a fairly consistent problem with this location. To make matters worse, the sandwich simply was not good. Mostly fat and gristle. I think we are done with this place.

Best burgers in town with its fixing bar seem like it makes the burgers taste 100 times better. Service is always great. The menu is great also and affordable. Ambiance too.

Very friendly employees, clean inside and the food was great. The employees really went out of their way to make sure we got everything and it was right.

Stopped by when I was in the area twice. Neither time did the restaurant have any chicken ready. It was a 15 - 20 minute wait each time. I ordered a burger which was good but not what I wanted. Each time, I used the drive through. This last time - I sat there for awhile before anyone took my order. This location could improve their customer service.

This may be an unpopular opinion, but Roy Rogers has the best fried chicken you'll find at a fast food establishment. I've been going to Roy Rogers for years and it's a shame there are less of them around. This one hits the mark on the chicken; and let's be honest, that's the only thing you should be ordering at Roy Rogers. Don't listen to the other reviews about the other food items. It's about the fried chicken and this place is 5 stars easy. Also, the service was great as all the employees were very nice. I hope to be back again.

i specifically loved coming here as a kid because the kid meals were big and included ice cream for the kids meals. they no longer offer ice cream but the manager told me it was on the house because they used to do it. I feel the kids meals are worth getting rather than adult meals because they are a good size portion. The inside of the fast food establishment isn't clean, with slippery floors and dirty counters. At least it was a eat and run type of ordeal and we ate outside. The roast beef sliders we ordered are no longer the same way I recall back in the days. The beef was short on the sliders and the fries were not so crispy. This will be forever till i come back knowing I'm just driving thru this area. But service here is fast and friendly. The condiment bar needed to have more fresher produce. The lettuce looked was wilted and the ketchup was lacking in the pump. My kids enjoyed their meal. There was a lot for them having apples, mash potatoes and a cheeseburger with ice cream. There is no toy but the ice cream was great. I tried the strawberry shortcake. I wasn't too happy when i found out the short cake had no ounce of cake! I'd call it a strawberry biscuit sundae. They took the biscuit crumbled it up and added vanilla ice cream topped with strawberry toppings.

We love Roy Rogers but we have been 2 times in 4 days and both times they have stated they were out of chicken and it would be 24 minutes. There is a reason it is called fast food. I asked for the District Manager phone number and was told they didn't have it. Very disappointed- They might as well close down.

I would have left no stars, but they make you leave one. Went up to the drive up window at 8:30 PM on a Friday evening, and had the person at the speaker said he would be right with me. 10 minutes later nothing. I gave up and left, and as I was driving away saw through the windows that the workers were just in there talking there were no customers in the restaurant. Sorry if it was too inconvenient to take my order. I love the food there, but will not go back to that location.

Guy at the cash register was real friendly. Food came out hot and fresh. Some of my favorite chicken tenders.

We have given this place the benefit of the doubt in the past, but this past Sunday pushed us over the edge in terms of returning to this establishment. The service is just too, too slow and they lack sufficient help. Don't get me the wrong, I love the Double-R-Burger, but we seriously had to wait for a good 15 minutes for our food to be ready. There is a serious lack of help here. Additionally the manager was no where to found for a good 15 minutes. Meanwhile, there is a ton of food prepared and ready on the staging area, but there is no help to bring it all together. You could tell the crowd was irritated including me. The fries were cold when I got my meal. Just not happy and we are not going back.

Warning to anyone considering visiting this location. The past few weekends I have visited, only the drive thru has been open and the service is lacking, as well as a general lackadaisical attitude among the employees on duty.

Terrible service to many kids working here. That doesn't take this job. Seriously you're losing business. New managers most likely need it. This is why this restaurant has only two out of five stars.

Back when I was a teenager - the Double R Bar Burger was one of my favorite fast food burgers - layers of sliced ham on top of a burger, add some horseradish sauce and mustard, lettuce and tomato - and you had a damn tasty burger! I was surprised to see a brand new Roy Rogers open up in Gainesville, VA! It's been open for about a week I'm guessing. I went in for dinner this evening and ordered the Double R Bar Burger combo (fries and a bottle of water). The receipt with my order was time stamped 7:34 pm. It took them 17 minutes to make my order and get it to me. The place had a steady stream of customers - but not busy enough to be an excuse for taking 17 minutes to complete my order. I ate in - I added horseradish sauce and mustard and took a bite - there was one lonely, thin slice of ham on the burger. Not the way the burger used to be made. Very disappointing. The fries were luke warm. Pros: - It was a hot day out and the AC worked very well in the dining area - Many of the booths have an outlet with USB ports to charge your phone - Free WiFi - One flat panel HD TV in one corner of the dining area - A few outdoor tables Cons: - 17 minutes for an order - Fries lukewarm - They currently do not accept American Express cards There is also a Drive-Thru. They offer breakfast from opening until about 10:30 am. There was a ton of employees behind the counter - but they could not get the food out with any coordination. Hopefully these are new opening birthing pains and things will improve service-wise.

Poor service and food. Consistently bad, especially after 6 pm. And, management fails to address shortcomings.

I went in on 3/6/23 for breakfast and items were missing from the order. I called the store when I got home to speak with the manager Nicole and I was told that I could get my entire order redone for free. Went back to the store today at 9:30 am with my receipt and the on shift manager said that she couldn't redo my order because they were preparing for lunch. Unprofessional customer service.

Went here numerous times always a long wait with no line sat in the drive thru window for 10 mins no one in front or behind me and was told to hold 5 mins later no one ...that was last draw. Not sure who's running this spot but it's terrible bring Popeyes or Wendy's please lol

Intended to eat in the restaurant last night, but when I was entering at about 8:30 pm. they locked the doors and advised the dining area was closed for the night. I ordered using the app and went thru the drive thru. They got the order at the beginning, not including the drink. Had to remind them. When I arrived home, discovered a couple more issued. I had ordered roast beef with cheese. I got a plan roast beef and they the did not include the fixins add on as requested. Finally, the sandwich was not fresh at all. Horrible experience. Would not recommend this place at night, Just a lack of care and attention to detail. I've been to other stores and have never had this bad of an experience.

Growing up as a kid, the Roy Rogers restaurant was the place I enjoyed eating. It seems over the years the quality of service has diminished, and maybe that's a reflection of why so many restaurants have closed. 7:15 AM this morning, I order breakfast, I'm the only car in the drive-through. It takes the individuals almost 10 minutes to prepare my breakfast. Once I received my breakfast there were many inconsistencies with what I actually ordered. I requested for the manager who apologized profusely, I don't know if it's training or just the individuals working at this location. Upper management really needs to sit back and look at what's going on.

I really like their fixing bar so I can dress up my own burger and their more crispy and thicker than McDonalds fries are very good. Yesterday was the second time that I noticed their dining room was closed. I had no desire for their burger without the fixing bar option.

Went through the drive through. Absolutely no one else in line. Got the young man's attention who asked me to wait a minute. Muted his microphone for 10 minutes before returning. Again no one else is in line and no customers were inside. He took my order (bacon cheeseburger combo with a 3 piece mixed chicken box). Food took over 10 minutes to come out. I assumed it would've been fresh after that long of a wait. Drove a short distance home and found a cold burger, almost raw fries and two EXTREMELY dry chicken tenders in the 3 piece assorted chicken box. Attempted to call to maybe make things right. They ignored the phone calls. The absolute worst service & food quality from any Roy Rodgers.

Visited yesterday afternoon and had a decent meal. I had the Gold Rush chicken sandwich and the latest special offering; steak and cheese. I didn't realize the chicken sandwich had a syrupy sauce on it. I would leave that off next time. The steak and cheese was cooked to order, it took a few extra minutes and they had to bring it out to the table. I didn't catch her name but the lady who was acting as the manager was very friendly and helpful. She was pitching in and helping just like she was one of the line workers. They were a good team. I will return when in need of a fast food meal.

Been here before and had about a 3 star experience then, but this time it was a 2 star, and looking back, I don't think I really had a strong opinion. My girlfriend's 3 piece chicken tenders had 2 tenders and another piece of chicken that took 1 bite to finish, and they were dry. The fries were thrown into the bag on top of her meal so we had to dig to get them out. Not to mention the fries have 0 taste. I couldn't get my straw into my cup because of the amount of ice they put in. Finished my drink in a couple sips. I'm only giving 2 stars because my burger was good, but it was a specialty burger that really should be good. Otherwise it was a pretty bad experience. I would give them the benefit of the doubt with COVID, but so many other fast food joints don't have problems like this, and they're all in the same situation.

We had roast beef sandwiches. Very tasty and service was friendly and quick. Very nice experience .

I love Roy Rogers. Not enough around. I was going to be in the area and one highlight was to be eating at Roy's. I got there about 9:30. 30 min til closing and there was a manager I saw very briefly walking around and two others. Including the woman who helped me. She nagged and complained she was doing everything herself. Complaint that she will have to break down all the stations and said she feels like walking out. I felt bad for the two employees because the manager didn't care. I got my food. It was good. There were no napkins around. Luckily found some unused ones on a table as I was not going to but the person who helped me again. There were no condiment cups for ketchup, etc and I got the LAST straw. So much had to be restocked and cleaned. And as I was walking out. I saw the two women sitting behind the line talking and laughing and doing nothing else. I see the average rating for this location is 2 stars. Have not read the other reviews yet. But I bet a lot are about lack of customer service and possibly bad management.

first off, I'm a big fan of RoyRogers food Eric, and his team do the best they can for being shorthanded most of the time but the food is always prepared. Fresh delicious so don't hesitate to stop in and say hi to Erick. He does his best to make sure that your customer experience is always a good one. The store is always clean inside and out, the people are always friendly an willing to make sure that you have the best experience while you're there at their restaurant so stop by an have a great meal mark

I VISITED ROY ROGERS IN GAINESVILLE THE MANGER ERIC WAS very exceptional and made sure my big order was right the cashier John is very fast and he is friendly and makes Sure your order is complete I wish there were more employees like John and Eric

Great. Love the number 2. I wish they weren't so far and few in between. I have to come from Woodbridge to have the best fries ever

Terrible first time here! Came at 730 and they were out of mac&cheese. Already a bad sign. They also weren't sure they had the 3 piece fried chicken dinner, huh...no chicken? Luckily, they had enough for our order. Pulled up to the drive thru window to be greeted by an employee and a trash can sweeping the parking lot. He was literally standing next to my car banging the contents of the bucket into the trash can. After he was done, he literally just stood next to my passenger door with his trash can and broom- - like a creep. No idea what his problem was, but it made me a little uncomfortable. Go about your night and clean something or go inside- it can't figure out what he was doing. Stoned...in a trance?? Idk. On to the food- or what they tried to pass off as food. Fries were undercooked, tasteless and cold. Chicken tenders were cold, rubbery and not fried in any way. My husbands chicken- obviously had been sitting under the heat lamps for what tasted like days- it all went to the trash. What a waste of $20. I really can't see this location being in business too much longer. Disgusting. Will not be back to give them another shot, waste of money.

Tried to order a family meal of chicken. 25 min wait. Come on man, y'all make burgers and chicken yet ain't got none ready during rush hour at that. Had at least 4 orders waiting. Fix ya life. These businesses don't be trying to make any money smh.

Stopped by for a late lunch and all the employees were very polite, peasant and did a great job. There was another customer (maskubator) complaining and the manager handled it incredibly well! Food was great, quick and great employees. Great job RR!

Love the real roast beef not the compressed loaf they give you at an Arby's for example....tastes like Baltimore pit style. Love the big fixings bar where you can put anything on it you like, onions lettuce, pickles etc. the fries are good too. It is a little tucked back from the road so the drive through line is never backed up. I have had the chicken which I like and the burgers are average like a Wendy's. I don't think a ton of folks are familiar with Roy Rogers as a small chain but I have eaten there A dozen times & love them!!

Roy's has always been my favorite fast food emporium, but this Gainesville location is just too slow to tolerate. The employees are very pleasant, the food is always good, but you're likely to forget why you're sitting in line for 15 or 20 minutes by the time you get your order. As much as I like Roy's, this just is not worth the wait at the drive through. I went by today, counted eight vehicles in line, and knew instantly that that translated to a minimum half hour wait. I went inside, and had my order in less than ten minutes. What is the fatal flaw with the drive through? Why is it so, SO slow?

Came here for the first time thinking it was going to be decent even though no one ever talks about this place. I arrived and instantly there was a 5 car line and it took about 8 minutes to get up to the speaker. I ordered a 3pc chicken tender combo with fries and I then proceeded to wait 10 more minutes and when I got up to the window I saw someone who could barely stand behind the counter preparing the food. The window person took my order and gave me my drink and then handed me the food and told me the sauce was in the bag. Nice right? Ya well I get home to realize the dude who was obviously under some type of influence gave me 4 tenders and no fries at all. All I had was chicken and honey mustard. How can a business survive if a person like me (first time buyer) has a shitty experience right off the bat. Sorry but this is a horribly run business

If I could give this a 0 star rating I would. First of all, we pulled in the drive thru which nobody was in and waited and waited for someone to take our order. So I pulled around the restaurant to see if anyone was there and several workers were standing around. So I pulled back in the drive thru and once again nobody came to take our order. So we went inside and no customers were inside. We walked right up and the young gentleman looked put out and didn't say a word to us when we wanted to order. We ordered our food and he went to the back. There were two gentlemen cooking. One had gloves on and the other didn't so he waited for the one who had gloves on to put our food in the oven. When it was done they put it where the food goes under the warmer and nobody was around to hand us our food. We could see employees standing in the back chatting. Then a woman walked by us and walked to the back and finally one of the men who was doing the cooking told her to give us our order. While we were waiting the major smell of weed seeped into the seating area. The whole experience was super disappointing and this isn't our first time having service issues here. We will no longer give this place a chance because each time we are let down by poor service.

Excellent food, service and decor. All it needs now is good old Western memorabilia.

HORRIFFIC MANAGEMENT. I keep wanting to like/love this place but every time ( 4 visits since it opened) I have been completely disappointed. Tonight I walked in at 903 PM and the store is already 1/2 closed and they tell us it will be 20 minutes for chicken since they have none. I came back tonight to try and get some chicken for a movie night and it's 930 and they have NO chicken and said it would be 15 mins to cook it. How in the hell does this place stay in buisness???

Worst roast beef sandwich ever. Roll disintegrated. Roast beef crumbles. Very disappointed. I was so excited when Gainesville got a Roy Rogers but not so happy with the food.

I honestly wish there were a way to rate it a ZERO!!!! I had heard so much about Roy Rogers and was beyond disappointed. The service was slow enough that I could have gone to the grocery store, bought chicken and fried it myself. No one seemed to be working OR to know what was going on. Two pieces of fried chicken and a biscuit was $7+ and it was hard as a brick as if it had been sitting under a heat lamp for hours and it was cold to boot. Mind you this was my first Roy Rogers experience ever and though I had heard nothing but raves about it, and I should not allow one bad experience determine how I feel about a place, I will never go to another one. With me, you get ONE chance and ONE chance only to mess up chicken. What made the whole thing worse was that I used the information on the receipt to contact Roy Rogers Corporate, and tell them of my experience. This was over two months ago, and I have YET to hear word one from them. No apology, acknowledgement or anything. This lets me know that they do not care about their customers and since they don't care, there is no reason for me to ever go back again.

I used to work at Roy Rogers so I am partial to their food. I love their hamburgers, fried chicken and roast beef sandwiches. They offer combo meals and have different option for sides including fries, Cole slaw and mashed potatoes. They have a fixings bar so you can fix your sandwich like you like. I like their BBQ sauce and horseradish sauce they make good fixings for the roast beef sandwich. They still serve the strawberry shortcake served with soft serve ice cream.