Kalyna H.
Yelp
Despite the heat, the venue was beautiful and provided accommodations for our guests. We've heard nothing but praise for how magical the whole day was, and we couldn't have imagined it anywhere else.
However, there were a number of difficulties we experienced during the wedding progress, leading up to the day itself, and even some hiccups during the wedding in progress. Namely, there was massive miscommunication between the head coordinator Robin and us, the brides, in terms of expectations for what would happen on the day of.
I was told multiple times by multiple people that I would not find out any information about set up until quite literally the day before the wedding. For such a popular and established wedding venue, it is incomprehensible for me as a client to understand how schedules are not available well ahead of time. In initial correspondence with Robin, we were assured that we would not be responsible for setting up the reception area, but rather we would be able to "drop off bins" and the catering staff would set up the decorations for us. It was not until Friday, the literal day before the wedding, that we found out what time we could come in and set the decorations up ourselves because it was our responsibility, no theirs. For a wedding venue, this kind of last minute change in expectations and instructions is completely unprofessional, and frankly, unacceptable by any standards. I was diligent in checking in months and weeks ahead of the event to plan these sorts of details, only to be deferred until the last minute and leaving us scrambling to set up our own reception when I should have been dedicating the morning exclusively to preparing for the wedding ceremony itself. Setting up decorations in itself is not an ordeal - having been misled for over a year in terms of planning is unacceptable.
During the reception, before the bridal entrance, we were pulled aside and informed that the bar staff were charging our guests for soft drinks. First of all, nowhere in our contract, nor in any correspondence in finalizing the drinks menu, was it mentioned that soft drinks would be available during the reception. In the weeks prior to the event, I wasn't given my full range of options upfront, and the costs were never addressed unless I specifically and repeatedly asked for them. As a bride who has never planned (and never will again) a wedding before, it was difficult finding out the costs and options upfront for things, especially for things that are not clearly outlined in the Wedding Package, like alternative menu and beverage options.
Overall, the wedding day and the venue was lovely. We have no regrets with choosing the RBG as our wedding site. We have to praise Emily for being incredibly helpful during the rehearsal, answering all of the questions we'd been building for months, and guiding us through the process. We would also like to praise the caterers for the exceptional food. Our guests loved the buffet, both in terms of options and of quality, so we're very happy with the dining experience we had during our wedding.
The RBG was a beautiful venue, but it is important for us to voice our concerns and frustrations over how poorly Robin communicated with us to set out realistic expectations for setting up decorations, as well as answering promptly all of our questions to full satisfaction so that we could anticipate and plan any and all costs relating to food and drinks before the wedding day; not during.