Royal Caribbean Arabia

I took the Oasis of the Seas cruise ship from Barcelona sailing on 11th August 2024. The family and especially the kids have enjoyed the cruise ship activities and shows and I had a struggle convincing them to depart the ship and visit the cities planned on our trip. I must say it is for all generations and not only the children. I will come back next year and will definitely use the support of Ms. Zuby Unni who has been a key factor in our satisfaction through her support with the reservation and arrangements. Thank you, Mazen

Was so happy to work with Royal Caribbean office in Dubai , Ms. Zuby was assisting and made our trip flawless from start to finish. I have also recommended a few friends and i will always be back to book with them.

Zuhaib and Melanie are amazing! They're so kind and patient. I've had such a great experience working with them. Thank you!

A horrible experience booking through Royal Caribbean Arabia, I highly advise against it. I recommend booking through their European or American counterpart. I had booked for a cruise this summer, I made sure to ask wether it is refundable or not. (I had a reason for asking, and I was confirmed it is at 60 days prior to sailing). Unfortunately my reason was exercised and I had to request the refund well out of my 60 days period. It turned out that it is not refundable for the deposit and that was part of their policy. Rightfully so, although I had asked and it was a force majeur, Royal Caribbean Arabia mentioned that the deposit was non refundable. They have asked me for proof of my personal reason, which I had provided. After a long back and forth through emails, they've agreed to leave a credit for a year, which was quite illogical given my reason. They then proposed a two year credit, again not good enough for me. I will only accept my deposit back. After finally being pulled into this, I had no choice but to accept the two year credit. To date I have not recieved any confirmation on the two year credit! On dealing with the staff on the ground, it seemed like a barganing game. It was redicoulous, unprofessional, and very careless about the customer. Obviously this is a local office who could care less about the customer. In short, I have obviously not pursued any legal action because the amount in trivial, but the experience is one worth mentioning it here on Google. I highly advise NOT to book through Royal Caribbean Arabia, Royal Caribbean cruises are fun with great experiences, just avoid booking it through Royal Caribbean Arabia and book it through any other office!

Unacceptable Lack of Feedback I recently reached out to a travel agency in the hopes of obtaining information about available cruises. Unfortunately, the experience turned out to be a complete disappointment due to the agency's utter lack of feedback and failure to provide the requested information. I am deeply dissatisfied with their unresponsive and unprofessional behavior. The absence of feedback from the agency shows a severe lack of professionalism and customer care. As a paying customer, I expected at least a basic level of communication and engagement. However, this agency failed miserably in meeting those expectations. Their unresponsiveness shows a complete disregard for customer satisfaction and raises questions about their commitment to their clients.

We went as a family of 6 people and we had an amazing time. The Ship was of the highest calibre. The food was delicious with very attentive staff. We booked through the Royal Caribbean office in Dubai and the director Mr Mo Saeed was a brilliant host, making sure we were very well looked after. We will definitely go again.

We have booked a cruise to take off from Amsterdam, passing through Iceland and Ireland. A UK visa required on day 8 for Belfast, Ireland. It’s very unfortunate that they refused to let us on a ship because of the uk visa, that was delayed (for only 2 out of 4 people). Royal Caribbean was not flexible at all with our situation, keeping in mind that 15 other people had this issue as well. We offered to not stay for the whole cruise, option 1 to join the cruise from iceland( when we receive the visa) on day 3, or option 2 to leave the cruise on day 5. The team was not supportive at all and informed us that no refund is possible bearing in mind that nobody has communicated this matter prior. Very unfortunate and disappointing.

This team goes above and beyond, they are responsive, caring and flexible in planning a holiday experience. Thank you to Zuby, Mahmoud, Zuhaib and team for all of your help.