Zuhair M.
Google
A horrible experience booking through Royal Caribbean Arabia, I highly advise against it.
I recommend booking through their European or American counterpart.
I had booked for a cruise this summer, I made sure to ask wether it is refundable or not. (I had a reason for asking, and I was confirmed it is at 60 days prior to sailing). Unfortunately my reason was exercised and I had to request the refund well out of my 60 days period. It turned out that it is not refundable for the deposit and that was part of their policy. Rightfully so, although I had asked and it was a force majeur, Royal Caribbean Arabia mentioned that the deposit was non refundable. They have asked me for proof of my personal reason, which I had provided.
After a long back and forth through emails, they've agreed to leave a credit for a year, which was quite illogical given my reason. They then proposed a two year credit, again not good enough for me. I will only accept my deposit back.
After finally being pulled into this, I had no choice but to accept the two year credit. To date I have not recieved any confirmation on the two year credit!
On dealing with the staff on the ground, it seemed like a barganing game. It was redicoulous, unprofessional, and very careless about the customer. Obviously this is a local office who could care less about the customer.
In short, I have obviously not pursued any legal action because the amount in trivial, but the experience is one worth mentioning it here on Google.
I highly advise NOT to book through Royal Caribbean Arabia, Royal Caribbean cruises are fun with great experiences, just avoid booking it through Royal Caribbean Arabia and book it through any other office!
