Royal Caribbean Group

I have a mostly positive impression of Royal Caribbean Group after taking a cruise to Alaska from Seattle. The food varied from average (especially the desserts) to very good. Like most cruise lines, the food is plentiful, but I do like the variety in restaurants and themes. All of the servers we encountered were friendly and helpful. In fact, all of the staff were very good to us. There are a bunch of inconsistencies in published vs. actual data (such as schedules, benefits of their VIP program "The Key"). The entertainment varied from boring and raunchy (Starwater) to excellent (Magic Dave, Sonic Odyssey). One of our excursions was cancelled due to low interest, but we were not informed until we boarded. We didn't get our VIP embarkation lunch due to over-purchasing (Chops Grille too small to accommodate the number who purchased). The app freezes occasionally, but it's generally helpful. I don't like how only one account (for a couple) has all of the charges for that credit card/couple, but the other person only sees his own charges. There is a mandatory "gratuity" (a misnomer, IMO, since it is required) deducted from each cruiser's account daily. Having not been on a cruise ship for over 3 decades I can't comment on the value (cost vs. benefits), but I can say we had an excellent vacation overall. We will consider cruising again in the short term.

First cruise ever. Loved all the shows. Staff was great. We were on Icon. Very well maintained. We mostly ate in Coastal Kitchen the food was fantastic and with warning they can make special dishes. IE last night we had butter chicken. So good.

Traveling with my wife (27) and daughter (2) plus friends (30, 30, 9, 2). We’re from Arizona and this is our second cruise ever — our first was on MSC Virtuosa out of Martinique. 🛏️ Room: We booked a balcony ocean view. It’s modern, bright, and makes great use of the space — feels like the “Apple Store” of staterooms. Bed and pillows are comfy, sheets are soft, and the bathroom is small but well-designed. Balcony is a bit tight but still enjoyable. 10/10 layout overall. 🎢 Amenities: There’s a ton to do — it’s hard to be bored! Our toddler LOVES the Surfside Neighborhood with its water park, playground, and carousel. Hideaway hasn’t had much energy yet, and while the Category 6 water park is fun, the ship layout separates the big slides from the toddler area by about 10 decks. Makes “parent swapping” tough. Wish they had placed these closer together, but still, plenty to enjoy. 9/10 overall for activities. 🍽️ Food: Chops Grille was a letdown — overpriced and both my wife and I ended up feeling sick afterward. We only went because the buffet (Windjammer) closes at 9 pm, but honestly, the buffet is fantastic! I’m not a buffet person, yet this one impressed me — lobster tail, steak, salmon, halibut, shrimp, grilled chicken, and more. Main dining looks elegant but food is just okay. Base Camp was downright awful — bad food, worse service (one worker slammed the door after refusing a simple request). Overall food so far: 6/10, saved by the buffet alone. 🧹 Service: Our stateroom attendant is great — friendly and consistent with daily cleaning, towel animals, and greetings. However, MSC cleaned twice daily, and overall, Royal Caribbean’s service feels less attentive. Some crew aren’t the friendliest, which surprised me for such a high-end cruise. Still, the basics are covered. 7/10 🍹 Nightlife: Better than MSC in terms of variety — there’s live music, bars, and plenty of activities — but not much of a club scene or place to “let loose.” Lots of salsa dancing and chill vibes, but not really a party atmosphere for 20s/30s guests. 5/10 ⚓ Sailing quality: Not sure why, but this ship feels very rocky. Weather has been perfect and seas are calm, yet we feel the motion throughout the ship (top, middle, front, back). Neither of us gets motion sick normally, but this cruise has us feeling queasy at times. We never felt that on MSC Virtuosa. 4/10 Shows 🎭 : I cannot provide a review because they are never available. All booked up… 🌴 Overall: A stunning, modern ship with endless things to do, great buffet food, and a fantastic family layout. However, service inconsistency, rocky sailing, lack of show availability and early boarding time at ports and weak food outside the buffet keep it from being a perfect experience. I wish I had spent half the money and went on MSC for double the cruise experience quality. Would I recommend it? No — manage your expectations if you’ve sailed any other cruise line at all… MSC or otherwise. At the end of our last evening, I was taking photos of my wife who had spent a lot of time getting ready. Our toddler was nearby in her stroller — about four feet from the stairs, with the wheels locked. A security guard approached and told us to move the stroller back. It felt unnecessary and intrusive, as he couldn’t even see where my daughter was from his position. I calmly explained that she was completely safe and that I would never put her in harm’s way. What bothered me most was the way he handled the situation — instead of showing understanding or respect, he was argumentative and disrupted what should have been a special family moment. I expressed that after paying a significant amount for this cruise, I expected to enjoy my evening without unnecessary interference from staff. The interaction left a bad impression and was not the note I wanted to end our trip on.

What a trip of a lifetime. Just got home from our 1st cruise. Luckily we chose the Royal Caribbean ship out of Baltimore (Vision of the seas). This experience has left us to be in LOVE with cruising and we can’t wait to go back. Pros, the service was across the board excellent. Our room steward Carlos was fantastic. Helped us greatly with our bed to make it as cumfy as possible. Our dinner servers Krishna & Obik were 2 of the best restaurant servers we’ve ever had. Not sure how it’s possible but every single RC employee on the boat was stupendous. I was a Chef for 20 years and the level of service we felt was so excellent. Vision is almost 30 yrs old but you didn’t really notice. My family felt real and true care each and everyday. There’s a reason Royal is the best of the business. Cheers and can’t wait to go again.

I have been on 4 cruises with Royal. The first three I would give 5 plus stars. The last cruise I would give negative 1. I save for the trip of a lifetime, Virgin Islands. The food has always flowed freely, not this time. The pop or soda machine broke 1st day of the trip so had to go further to a bar for soda. The shows were so/so. If you order the water in your room it is a liter bottle, not 12 oz. Fail in hospitality.

We loved our 10-day Baltic cruise on Royal Caribbean’s Brilliance of the Sea from Amsterdam to St. Petersburg. Mid-size ship w/ 2500 passengers. Be sure to get a cabin veranda. Just a little bit more than an ocean view and a great place to escape to. After unpacking, the first thing you’ll do is get lost, but not for long. The sail-away party is great fun to watch or join in. Next comes the food and drinks. So many choices, from lean to decadent. Expect to put on 5-8 lbs. If you plan on having 3 or more cocktails/wine per day, get the drink package ahead of time. Once onboard, the packages are more costly, same for the port excursions. I don’t drink during the day at home, but I find it appropriate to have a Pina Colada at 11 a.m., after all, it’s party time. All the crew are so welcoming and happy to see you. The entertainment is wonderful and there’s lots to do. A previous cruise we did was Rome to Venice, when we fell in love, all over again. ♥️ Hmmm, what’s next?

Sadly the ports are unprotected, the Mexican authorities will not protect you nor will the Royal Caribbean Group. There was a time when a brand stood for quality and safety. Now it is just a money grab, the vendors on these ports sell junk, trinkets, costs are overly expensive not because they are but rather they can. I am on the Celebrity Ascent as I write this review trapped between an indifferent service crew and the ocean to get home. I purchased some moderately priced items from the in port stores said to be on premise because of there stellar business acumen. Do not believe it, the worker switched the item after purchase. I happened to take picture of before purchase, receipt of purchase and a report to guest services to report the incident, they were indifferent, sent me to the concierge, indifferent, sent me to a manager, he finally explained there was nothing he would or will do. What is interesting is they each said they would make a report however non would take the name of the retailer,or the property this incident happened in, nor tell me what good the report would do? If I lost my time and money, why should you? At the very least tell other guests so they can protect themselves? So many other ships to cruise, things to see, places to go. Why pay for indifferent, do nothing service. Ship condition: well maintained, Food & entertainment: excellent, good variety of spot on food prepared well with excellent atmosphere. A bad day at sea or on a port will ruin your cruise, don’t do it. Celebrity Ascent is not for you, stay a way from Mexico the climate for northerners is horrific with no help from the people taking you there. You read it here!

ITEMS MISSING FROM CRUISE CABIN We recently sailed on the Voyager of the Seas for an 8 day Mediterranean cruise from Athens, GR to Rome, IT. My spouse uses a specially fitted dental splint to sleep at night due to a severe TMJ issue. This TMJ splint was kept in a container in the bathroom and suddenly came up missing on the third day of the cruise. We searched the cabin extensively but did not find the TMJ splint. at that point, we filed an incident report with the on-board security team about some missing items from our cabin bathroom. On two consecutive days, items disappeared from the bathroom after housekeeping had cleaned the cabin. The first item was a plastic shower cap and we didn't think much of it other than my spouse being irritated. However, the second item was the next day (day 3 of the cruise) and it was a $700 dental splint that my spouse must wear at night while sleeping due to jaw TMJ issues. She was without this medical split from day three onwards. A "Personal Property Report" was filed (see attached) and security came and searched the room again, but came up with the same results as we did, empty handed. This dental splint was on the bathroom counter where she could insert it each night before going to bed. We both think that when the bathroom was cleaned, the splint was knocked off the counter and possibly into the towels on the floor or into the trash. Security informed us they had video and that it didn't show any suspicious activity. Number one, is there a video camera in our cabin bathroom, and number two are there cameras in our cabin? If so, this is a violation of our personal privacy. If there are no cameras in the bathroom or cabin, how could security inform us that there was no suspicious activity? After this incident, we requested a different room steward and there were no more missing items. I sincerely had hoped that RCI would do the right thing to bring this incident to a close. We are asking that Royal Caribbean replace the dental splint that went missing from our cabin bathroom. The local security team never responded to that request which is why I emailed corporate headquarters. Again we received no response. We have sailed multiple times on RCI and Celebrity but this incident may change our future cruise plans. If you are a cruiser and have never had an incident, don't be like us and think it couldn't happen to you. I hope Royal Caribbean monitors social media and reaches out to us because they certainly haven't since we returned from our trip. Any help to pressure Royal Caribbean from long time status cruisers would be appreciated.

This was my first cruise and I'm glad it was on Royal Caribbean. I had an interior room which although ti was small it was comfortable for 2 people. There was more than enough storage space. The closet space was great with more than enough hangers to hang our clothes. The bathroom was adequate. there was a small medicine cabinet for storage, small shower but okay. Our room was always clean and the cleaning staff was so friendly. They were always smiling asking was everything okay. Rooms were cleaned twice a day at least and we returned to cute towel animals. Breakfast we always ate in the Windjammer which had a great variety of breakfast food. The only thing I didn't care for the eggs but I loved the omelets. We also ate lunch a few times there too with a great variety of lunch foods. Windjammer was buffet for all meals so if you didn't like something there was more to try. We ate 2 meals in the My Fair Lady main dining room the service was impeccable. The desserts were delicious and just like the buffet you could order as much as you wanted so I tried different appetizers and was not disappointed. The day at Coco Cay was great, it was hot and we had to wait for the tenders to fill up before leaving the ship but it was a short 4 minute ride. The island was beautiful, the beach pristine and the most beautiful crystal clear water I had ever seen. Unfortunate for my friends parasailing was canceled due to high winds but they were refunded immediately. There were lots of activities and a lunch buffet to partake from. Nassau was as expected mostly shopping and beach we didn't opt for any excursions. Getting off and on the ship was hassle free. I was very impressed for my first cruise experience and will definetly cruise again with Royal Caribbean.

Just went on a charter on this ship... A bunch of people in and out of my group experienced un-authorized charges and unauthorized tip-addons from the staff. Somer with up to $1800 dollars in unauthorized charges. Purchases from stores they never even stepped foot in. Upon bring these claims to Guest Services, supervisors and managers seemed to side with the staff, Until all of these charges were proven to be unauthorized upon reviewing the receipts you sign. The food was OK at best. Bartenders were SUPER SLOW (seems to be only with the guest who had the all-you-can-drink package) and sometimes even rude. I could go on but i'll refrain from slandering any further.

Royal Caribbean's Enchantment of the seas is way above and beyond! Delicious food!!!! Great service! Staff are so friendly!!!! Rooms are super clean and always change fresh bed sheets and towels ever-time we walked out of our room. This is our very first cruise experience and we are looking to have many more great experiences with Royal Caribbean for our future cruise!

I have been in my state room for a couple hours. Room is dirty with some kids toothbrush left on the floor and some little black hair bands and kids hand prints on the mirror and furniture is falling apart. Food sucked on the 9th floor deck. I sure hope this gets better. I was expecting a lot more from RC. Oh and the bathroom smells like sewer! Fun fun! Wish I could post pics. Old ship and shows

My experience on Royal Caribbean the first cruise that I've ever taken, so I don't really have anything to compare with. That being said, I feel like the experience was overall okay. We got a interior stateroom on the 3rd floor, and, while it wasn't huge, there was plenty of space for two people and their luggage. Room was clean, and our housekeeper was super friendly and helpful. Internet was pretty pricey (cheapest package is around $18/day/device), and service can be pretty spotty. Food was solid and readily available, and you could choose between buffet-style or dine-in (i.e. waiter takes your order) venues. We only had 2 options for drink packages - alcohol included (~$78/day/person) or non-alcoholic (~$28/day/person). FYI - you're not allowed to share any of the packages (e.g. internet or drink packages). The cruise usually also has a soda package for about ~$8/day/person, but this wasn't an option on our cruise (much to my chagrin). Plus, service at the bars was so ridiculously unbelievably mind-numbingly poor and slow. The bartenders don't bother keeping track of when you got to the bar, so it was almost always the loudest person who got served first because they'd be hollering at the bartender. Also, the bartender has to swipe your cruise card at the register each time you get a drink, and the machines take forever to process the swipes. This is especially obnoxious when all you want to get is a bottle of water (which is only available at bars because bottled water is NOT included in the cruise unless you buy the drink package) and you have to wait 15+ minutes. The other big complaint I have was disembarking. I understand that, with 2000+ people on a ship, it can take a while to get off. However, the setup the morning we got back to Port Miami was absolute chaos. You have the option of "checking in" your bags, but you needed to have it packed and ready in the hallway the night before (I think around 11pm or so). If you utilized that option, you were supposed to go line up in a certain place to wait to get off. If you self-carried all your bags (which we chose to do), you would line up somewhere else. For our line, we were told that we would get off at 7am. At 7am, there was an overhead announcement that the Coast Guard requested our ship to be the last to dock at port (like seriously, you couldn't have figured this out BEFORE everyone started lining up?). So then our line finally started moving at 8am...only to find out that we were going to merge with some other line. Plus, since the lines spanned 2-3 different floors, people started just mobbing into wherever there was space. The cruise staff made no effort to organize the crowd, so we ended up squishing around like sardines for another hour or so. When the line finally started moving, people were so frustrated that they started trying to push through and cut others ahead of them, and (once again) cruise employees did enough. Turns out that the main bottleneck was that they had to scan each person's cruise card before letting them off. As soon as we were off the boat, we got through customs within 10 minutes (walking time included). I cannot fathom why it took us 3 hours to get off this boat. Enchantment of the Seas sails TWO cruises each week. You would think that they'd have optimized disembarkation of all things, but NOPE.

I live in Miami. I have been on 25+ cruises. We were on a chartered cruise for 2700 people. I have never been so disrespected! We were charged for services, drinks, tips, and store purchases we never purchased! It's insane!!! The employees did it to almost everybody I know!! This is credit card fraud and they need to be stopped, at the very least!

I understand this ship is older but this one was gross. Many things were broken or neglected. Not only were the rooms moldy and gross but the common areas had tons of broken or neglected things. It's time to take this ship out of service and revamp the ship before Royal Caribbean makes enough people swap cruise lines. We've been on Carnival's older ships and they were better than this one and I refer to Carnival as the Walmart of Cruising. (I refuse to shop at Walmart because of its clientele) The food wasn't horrible. Bland. But not bad. The onboard activities weren't as geared toward younger people. I'm 30 so not really a problem for me, but families with children may prefer for the activities to be for them as well. The only good thing was the (un)boarding process. It was relatively quick and painless. There was a medical emergency on our last night. The crew did a good job of getting the ship back to port so the passenger could get to a hospital. All in all I'd say meh. I'll give RC another try but definitely not on this ship.

Worst cruise I've ever been on in my life. All the liquor was watered down, I had 8 grey gooses on the rocks and didnt even get a buzz. The ship is so boring with nothing ri do. DJ Ron is the absolute worst DJ in the world, he should never touch a turntable again in his life. The staff was great, the food is not as good as everybody says it is. They charged me for an excursion i booked after I cancelled it prior because my GF got food poisoning from the dining room. Save your money, book carnival or book a new ship.

This is the Response I Received From RC. Nothing Changes. Just Excuses and the fact it takes RC until the end of your cruise to post a credit. Also a Sorry is suppose to Make their ripping you off all OK! " Thank you for contacting Royal Caribbean International about your sailing on the Enchantment of the Seas. As a guest of Royal Caribbean International, you are important to us. Please accept my apologies for the delay in response. I'm sorry to hear the concern you had regarding your Onboard Credit. It usually shows up on guests account on the second day of the cruise. At times it may not show up until the final day. Payment isn't taken for your onboard statement until the final day. I understand you and your wife were excited about having dinner in Chops Grille and your disappointment when you didn't make them. I regret to learn of the long wait times you experienced while waiting to talk to Guest Services about your Onboard Credit. Our staff tries to resolve concerns as quickly as possible so our guests can get back to their vacation. We know how much you were looking forward to a fine dining experience, and we're sorry we disappointed you. We work hard to create a memorable culinary atmosphere with every meal prepared and understand how upsetting this was. We're truly sorry we fell short in this area. Our staff does their best to wash and fold our guest's laundry in a timely manner. It's upsetting that despite our efforts, the hallways had laundry bags in them. We're sorry for the negative impression this had on your cruise. We sometimes have to close the pool due to cleaning it, I do apologize it was closed during a time you had planned on enjoying yourself there. Thank you for letting us know so we can work to correct this. I understand how disappointing it's when a port is changed. As is states in your Cruise Ticket Booklet we do reserve the right to change the itinerary if we feel the need to do so. We do apologize this impacted your vacation with us. We do appreciate you sending in your feedback regarding your times with us. We always want to provide our guests with the best possible entertainment during your vacation and I'm sorry this wasn't your experience. Thank you for letting us know your experience regarding this. We realize you have many vacation options and thank you for choosing Royal Caribbean International. We hope we are able to welcome you back on one of our innovative ships in the future. Warm regards, Amy Duke Royal Guest Experience Management "

On September 4 2017 My daughter and I book a 4 day cruise To the Bahamas , We where to go to Nassau Cococay then to Key west, ,There was a Hurricane warning, The enchantment of the Sea Sailed any way. We went to Nassau the ship docked and stayed there for two days then decided to go back to Miami , We got back on Thursday to Miami We where to leave on Friday the air lines cancelled our flight, We had to stay in Miami four days, Some one from Royal was to come and talk to us, No one came We had to ride the storm out, The other Cruise ships that were there they took there customers out to sea away from the storm, Not Royal Caribbean, We never received a word from them . When I got home I call them, To see if they would Give me Something for all the heartache we went through, This was my 9th cruise with them, I have been a loyal customer, they gave me nothing not even a discount on another cruise, Me being loyal to them meant nothing, I have nothing to say good about this last ,Cruise I am very disappointed with Royal Caribbean