Royal Caribbean Group

I had the 3 night stay at Allure of the Seas. There are several compliments I can provide regarding my cruise trip. The entire staff was friendly and patient. The customer service was fantastic. My coworkers and I were assigned to a restaurant on deck 4 (I don't recall the name at this time). The first night two of my coworkers ordered a ribeye steak entree, and according to them, the meat didn't taste like steak, but strange, like meatloaf. My coworker mentioned this to one of our assigned servers (Rom-Jon and Fredinans the first night) and they kindly offered to change the entree and shared the grievance to the head waiter, Ricardo. He patiently and kindly offered to change the entree. In addition, he provided both of my coworkers the key lime dessert, which they enjoyed. I asked one of our servers where we could purchase water bottles, and Ricardo did us the favor of providing water bottles for my coworkers to make up for the unfavorable entree. The following two nights between Ricardo and the other staff members (Irish, Ayu, Moses, and Vanessa) they were courteous and accommodated our group of 12 people so we sat together or at least in tables next to each other. They truly went above and beyond, which we appreciate. I also want to highlight Raul, one of the staff members in the Windjammer Marketplace (buffet). Both mornings I went to eat breakfast at the buffet were crowded (peak time), and you can imagine how challenging it was to find a table or high chair to sit. He had impeccable timing, and kindly assisted me in carrying my food as my hands were full, and finding somewhere to comfortably sit and eat. These people deserved to eb recognized for their efforts. I loved the variety of food in the buffet area, especially due to my vegetarian diet; if anything, I struggled to decide what to eat! The ship has beautiful decor and plenty of activities and events to choose from; there's something for everyone. I had the pleasure of rock climbing, bodyboarding (Flow Rider), playing in the arcade, lounging and reading by the pool, refreshing in the pool, seeing the beautiful Central Park area giving that outdoorsy feel, and enjoying a great comedy show; the comedians Rocky Osborn and Nery Saenz were hilarious; the singer/performer at the pub on deck 5 was talented and fantastic, so much that my coworkers and I visited two consecutive nights; a great concert! I recommend this weekend cruise to disconnect, relax, and enjoy a nice getaway. I hope to come again in the future with close friends. Thank you for the wonderful experience.

I've been on a few RC cruises and have enjoyed them all more than expected, as it wasn't my first cruise line of choice over the years, I decided to try a new cruiseline coming out of Covid and the restart of cruising in 2022....and must say I haven't regretted making the change. It's now my number one go to cruiseline...for everything in entertainment, relaxing in the solarium, accommodations at different categories and specialty dining experiences...with Izumi being my absolute favorite. Their itineraries is well balanced and though they're choices of big mega ships and a few smaller ones, there's something for everyone of all ages...I highly recommend this cruise line.

Royal Caribbean Cruise Lines is AMAZING! Our first cruise was on the beautiful “Explorer of the Seas”. The best vacation we ever had. Beautiful ship, professional and friendly staff. We loved it. Second cruise is booked already. We found a new love.

I’m shocked that this is a review I must write! We’ve set sail with RC multiple times and very much enjoyed everything once we got onboard, but dealing with their “customer service” is something I wish on NO ONE! $500 means more to ROYAL CARIBBEAN then putting cruisers on their ships!!!! Back when Covid hit my husband & I had 2 cruises booked. The first in February, which we had booked 93 days before sailing w/insurance. We didn’t know I would poke my husband in the eye and he would need emergency surgery and we’d be unable to sail. I initiated an insurance claim and was informed that because our incident would happen within 90 days of sailing, our claim was denied, but they’d give us a cruise credit of 75% of our total fees. Why would you sell us insurance that isn’t good within 90 days of sailing when the cruise was purchased 93 days before sailing? We had a cash deposit for another cruise in November, but now we’re dealing with Covid and I’ve got some health issues that prevented me from sailing, per doctors orders. RC informed me not to worry, they would issue us future cruise credit with no expiration date. Lots happened in our lives and we were unable to vacay for a minute due to health issues. 2022 we’re finally ready and able to sail again. We scheduled a small 4 day cruise with a couple of friends, to use our insurance credit. As the original paid for cruise was an 8-day balcony, this credit was enough to cover the entire cruise and we had a great time, once we were onboard. 2023 were ready to book another cruise to utilize our future cruise credit of $500 and then the fight began. The first couple of phone calls I was told these credits had expired. I repeatedly informed them they had no expiration. When I finally got them to concede to this reality, the story changed, and now we had already used said credits on our last sailing! Which was a blatant lie! Here’s my argument, regardless of whether these credits had been used or not, which they hadn’t, this multi-billion dollar company would rather keep that $500 then have us onboard spending so much more than this $500 on one cruise, not to mention the several crises we would have booked to continue to sail with them. I wouldn’t give this company another dime of our money and I hope this review helps you to look elsewhere for your sailing needs!!!

My 5 night cruise on Independence of the Sea from Miami, Florida was splendid. The ship, staff and its processes are amazing, seamless and designed with you in mind. The staterooms are very comfortable and provide all latest amenities. Room service is great. The sights within the ship competes with any 5 star luxury hotel offering superb food choices. Lamb, chicken & beef were all halal offering multi cuisine choices within the same meal. Service in the Windjammer Restaurant is mind boggling. Sporting activities are geared to meet all age groups and no long line-ups. Towels, free drinks, ice-creams, fish& chips all that team up are available in plenty. The shows and performances are too good. One would have to burn a hole in pocket to see similar ones in city. The lounges for dancing have great sound quality and space. Only 2 things down side are: paid drinking water. One has to buy a plan for water and no free wifi. The internet charges are quite high and that too is patchy at times. I feel that guests are likely to stream live having free internet while on holiday which will serve as great advertising for Royal Caribbean. Cleanliness is top most priority and everything is squeaky clean everywhere. I had an unforgettable wonderful experience as we had a family reunion on board too!! Thank you.

Adventure of the Seas 7-Night Cruise. We were very disappointed with this 7 day cruise. 1) The choice of St Croix for the longer (very limited facilities and amenities in the island) vs Tortola (much larger island with many things to do and see). 2) the night life options where not that good, the night club lack ambiance and good music, the comedy show was sub-par, music shows through out the ship were too short. 3) the stay at the royal Caribbean owned island was too short. We arrived late due to a prior day emergency, so although we were allowed to stay later, restaurants closed at they regular time so food was not available only drinks. Not all was bad though, the night restaurant service Staff was Awesome. Our Peruvian server was outstanding. The sports activities at the Ship were excellent : the climbing wall was great and staff were super nice, the wave rider outstanding our daughters loved it, finally the soccer facility was great my son and his cousins loved it. All an all I would not recommend Royal Caribbean — last year my wife and I took a weekend cruise with Norwegian and the choice of islands and night life amenities at the ship where outstanding. I would recommend Norwegian over Royal Caribbean.

First experience with Royal Caribbean and it is THE WORST! We were so excited for this vacation! Our trip was booked for months and a week before we were to set sail, we got an email that our trip was cut from 10 days to 7 days. We were supposed to visit I believe 7 islands, and now we are visiting 3. No full explanation as to why. One of the stops we wanted to go to the most was cut from our trip! The trip was prorated and they gave us on board credit for what was left over. We haven’t even boarded yet, but the line to board is in a parking garage and we had to walk up to the 2nd level to find the end of the line! The end of the line right now is almost to the 3rd level. Everyone is boarding at the same time now. It’s insane. It is going to take us hours to even get on the ship. Who knows what time we will even leave the port. What a mess. All I can say is I hope the rest of the trip isn’t so bad.

We loved our 10-day Baltic cruise on Royal Caribbean’s Brilliance of the Sea from Amsterdam to St. Petersburg. Mid-size ship w/ 2500 passengers. Be sure to get a cabin veranda. Just a little bit more than an ocean view and a great place to escape to. After unpacking, the first thing you’ll do is get lost, but not for long. The sail-away party is great fun to watch or join in. Next comes the food and drinks. So many choices, from lean to decadent. Expect to put on 5-8 lbs. If you plan on having 3 or more cocktails/wine per day, get the drink package ahead of time. Once onboard, the packages are more costly, same for the port excursions. I don’t drink during the day at home, but I find it appropriate to have a Pina Colada at 11 a.m., after all, it’s party time. All the crew are so welcoming and happy to see you. The entertainment is wonderful and there’s lots to do. A previous cruise we did was Rome to Venice. Hmmm, what’s next?