Brittney M.
Yelp
BEWARE: Disgusting. Disturbing. Dishonest. A DUMP!
Royal Grove Waikiki is a SCAM and should be closed down for both advertising fraud and multiple health code violations. Too bad Yelp does not allow for zero stars.
Before I say anything else, my husband and I are fully aware we paid about $50 less than what other hotels in the surrounding area were likely charging for the evening. Although, that does not excuse the basic standard of cleanliness, sanitation, and safety this "hotel" lacks. This is a VERY old hotel, barely still standing, and should be called a motel versus a hotel.
We made our booking through HotelTonight.com, which we have never had an issue with in the past.
Within seconds of checking in and walking in, we were completely horrified to the point of tears of the state of the common area as well as our claustrophobic room. There was what appeared to be black mold or some kind of fungus in the carpet, a half-set bed, brown stains on the couch, chairs, and window panes, an insufficient AC unit, peeling paint on the walls and in the bathroom, a clogged shower drain, and a lack of warm water. After calling HotelTonight, we expressed our frustration and fear for our safety to the front desk. The front desk refused to do anything for us at first, but finally offered to let us see another unit and move us to that room. Prior to moving units, we investigated the state of the space. It was just as gruesome, if not more so than our original room with strange stains everywhere and cockroaches on the walls! I'm sure there were cockroaches or other insects in our original room as well, we just did not see them. If there is one cockroach, there's certainly many.
Nearly two hours after we checked in and after I threatened to contact an inspector, the manager ultimately granted us a refund, all while trying to defend the state of the hotel. At after midnight, we were forced to walk around downtown Waikiki with no accommodations for the evening. We ultimately were not able to find another hotel with availability and stayed up the whole night.
Overall, this establishment needs to be shut down. Their website and Instagram is nothing but a bunch of stock images (likely purchased and honestly laughably fabricated) and their third-party's photos are edited to an insane degree, showcasing a completely made-up, fake hotel and accommodations.
Truly horrid, sleazy, and rotten. Save yourself any financial or health issues and spend the extra money to stay somewhere else in Honolulu.