The Royal Kings Arms Hotel Lancaster

Came here to visit from the 02/05/25 - 05/05/25 Lancaster for the first time . Firstly I would like to say Sally who works behind the front desk is honestly amazing. She is so kind and caring a true asset to the hotel nothing was to big for her to help fix. She made our experience amazing. House keeping kept the rooms beautiful and clean and the the hotel it's self smelt lovely clean and well looked after. Breakfast was so worth it and amazing. I can't praise this hotel enough thank you so so much truly we will be back and I can't wait to see all the staff again but especially Sally this is definitely more then a 3 star hotel it's more of a 5 star hotel. And food was 10/10

Amazing atmosphere, I have stayed here previous before the refurbishment but wow what a place the royal kings arms really is! Classy, elegant, friendly, spacey, clean and all round amazing! Cocktails are to perfection! Will be booking a short stay next month guys!! ❤️

We came here for a family dinner in the evening. The ambiance was delightful, and the service was both friendly and exceptional. Those with allergies were well accommodated, and the food was generally quite good. My mother's chicken dish was unfortunately overcooked and inedible, but the pasta the rest of us enjoyed was delicious along with the dessert. Overall, we had a pleasant evening and I would recommend it for the pasta and wonderfully calm atmosphere. :)

Stayed 2 nights booked Family Room and Twin Room celebrating friends birthday. Location was great Warm friendly welcome on arrival, rooms were ready before check in time which was great. Rooms were nice and spacious and very well equipped. Lovely friendly staff throughout the stay. In Family Room shower needs to be looked at, as when you turned the shower on the water was coming out everywhere which made bathroom floor soaking. Breakfast was great each morning, one of the best breakfast I have had in a hotel. Will definately stay again this was my second visit to the hotel.

This review is based on my 30+ nights a year staying in hotels, mainly on business; this was a personal stay. I had a delightful stay at this beautifully refurbished hotel. The staff were exceptionally friendly and helpful. I stayed for two nights in a Superior Double during early May 24 and again in July 25. Although the first room was slightly smaller than anticipated, both were clean and well-presented. The central location, while convenient, did result in some street noise on Saturday night. I had breakfast here each morning, and the food was well-prepared with all meals served simultaneously. Overall, it was a pleasant stay, and I would choose this hotel again if I return to Lancaster.

Very close to the town centre. Staff were really friendly. Only called in for a few cocktails which were very good. The beer garden was a really relaxing place in the sunshine. Unfortunately we didn't stay so therefore cannot comment on rooms.

Lovely very helpful staff. Great service. But sadly the rooms are very very tired, brace yourself! Most importantly, ask for a room away from the main road - older windows means no sound proofing- and many trucks on the road at night.

I had stayed in this hotel twice before and it has been fine. On this occasion, sadly, it wasn't great to be honest. We were sent a postcode for the car park that turned out to be a residential private car park. Then, our room was not ready due to a linen shortage. When we were able to access our room, it was tiny with furniture crammed in and with peeling paint on the walls. There was a desk with drawers that opened on their own and we had to wedge them shut with the menu card. The bathroom was shabby and the shower capable of producing only scalding hot water or an icy flow. Breakfast was good. The staff, however, were friendly and helpful apart from the lady on reception when we checked out. We were accused in a very public and embarrassing way of not having paid our bill!!! After producing proof that we had indeed paid, there was no apology. I asked for an email to confirm we had paid in full which, at the time of writing, has not been forthcoming. Just to update, I have now received an apology from the hotel which I have accepted. The complaint has been dealt with to my satisfaction.

Easy to find on walk up from train station. Friendly staff at front desk. Hotel is clearly old and 'not recently refurbished', but everything works, even the creaky elevator! Nice room. Bathroom very nice and sort of (Brit-standard 'modern') modern. Breakfast room quite fancy. Continental or cooked breakfast - I had the cereals, toast, juice'n coffee type: v.g. as expected. Staff lurks in kitchen, shoots out now and then to check on customers. Added later: been thinking about the rug salesman who'd rented the room next to the reception, downstairs. Seems to me I saw his trestle sign outside on the sloping street a few years ago. Spoke to him, as people walked past the wine bar opposite. Man must be a traveling salesman, does the tour of the country, a few days here, a few there. With his rugs. Needs some logistics for those, mind you. Spoke to him as I waited for wife+daughter to walk down from station. They stayed with Grannie in Carnforth, down the line, in her small home, and rode train up each morning, fresh and pink-faced from the bracing, moist, Lancashire air. He was friendly, knew how to speak to strangers. Easy fellow. A few customers'd walk in, look at the Persian rugs, and leave. Almost as if the rugs were a cover for something else? I paged the newspaper, waiting. 'So, from Denmark, are you?' he'd pleasantly continue when the people'd left. Waterstones next door. Upstairs balcony display area not bad, chair to snooze in, wait for family. Thumb books. Hotel has fancy bar/parlor upstairs. Dark, not bad for someone with iPad or laptop in need for some screen-time. Plugs, but bring that adaptor! Oh, the plugs . Hrm. When I plugged in the iPad adapter interesting sparking-type sounds cane from the socket. Should it do that?

Friendly staff, sober but decent rooms. Good thing was we could store our bikes in the boardroom. And the view is very nice from room 317

Would I come back to this place? Not even if my life depended on it. Firstly, In a shower at a hotel you'd expect the whole 9 yards; Shower gel, shampoo and Conditioner. Apparently in the Royal Kings Arms, shampoo isn't a thing. Everybody loves a bit of morning sleep, although it was slightly difficult as workers were drilling next door as renovations were in progress. Oh no and it doesn't end on that note. We came back from my sisters graduation (#congrats) and our room wasn't done, actually the beds were stripped. So we head down to the reception to investigate and apparently our room was booked for one night. This isn't a problem because we booked 3 rooms so they were all vacant and ready to be used. One room which was a single room was meant for a person staying 1 night and we made sure they knew it, however they decided to change it up and thus charged us £50. Anyway we vacated the old room and moved into the new room, to our "surprise" the lights were not working... Although there was shampoo!! But... the shower only gave out cold water but the bathtub tap only gave out hot water, so the process of being hygienic was again a struggle. Call your self a hotel aye?