Royal Lahaina Resort & Bungalows

Overall we enjoyed the visit and would stay here again. But I would hope the hotel improves in a few areas. The good 1. Location is amazing slightly tucked away from the busiest hotels so you get a little more exclusive feeling 2. The bungalows are a great way to have a slightly more peaceful trip and the rooms are huge 3. Beach is on resort and also it’s very quiet 4. Some amazing snorkeling by black rocks nearby easy to walk to 5. Bungalows are very large and provide plenty of space, combined with the gorgeous property make for a great experience What needs improved 1. Rooms are dirty - the core is clean and it’s not nasty but they don’t do enough deep cleaning 2. While the room is tastefully designed - they chose the wrong area rug and fabric for the lanai couch, they’ve absorbed some nasty stain and while probably nice for your home not great for heavy commercial use 3. We had constant housekeeping issues during our stay - some days not enough towels, ice chest went missing, they didn’t always replenish the in room coffee, and they didn’t always clean the floors 4. Pool areas can get a little dirty at times, the staff doesn’t work hard to clean up messes when they do occur 5. Not enough pool chairs

We stayed at the Royal Lahaina Resort during our trip to Maui, and honestly, I can’t say enough good things about it. The views were absolutely stunning—everywhere you looked, it felt like you were in a postcard. The ocean was just steps away, and we loved watching the sunset from the beach or even just from our balcony. It had that peaceful, laid-back Hawaiian vibe that made it super easy to just relax and enjoy being there.||One of the things we really appreciated was how family-friendly it was. There were two pools, so it never felt crowded, and plenty of games to keep everyone entertained—giant checkers, cornhole, and even shuffleboard. Our family spent a lot of time just hanging out by the pool, laughing and enjoying the sunshine.||Breakfast each morning was a treat. They had everything from fresh tropical fruit to fluffy pancakes and eggs made how you like them. We always left feeling full and ready to start the day. The staff were friendly too—always smiling and quick to help if you needed anything.||Overall, it was such a chill, comfortable place to stay. We left feeling refreshed and already talking about coming back. Highly recommend it if you’re visiting Maui.

Loved our experience here! Room was great (although a little bit dusty on the tables, but overall good), the view was fantastic, we actually had access to a private like beach which was so peaceful and relaxing. In comparison to other resorts, our beachfront was much more quiet which we enjoyed. The breakfast was awesome. It was located in a walkable distance to other resorts to enjoy the night life too. There was a lovely lady at the reception floor who was making Hawaiian flowers for guests, however I think the reception staff can have some improvement in the way they welcome the guests!

If you are thinking about this place, if you are solo traveling for the first time or just want to experience a bit of Maui; THIS IS THE PLACE!! I truly enjoyed my stay here! This resort offers a lot: tours, shuttle services, restaurant AND cafe, live nightly music, a beautiful luau etc. Even though this is a kid friendly resort it’s not noisy in the room area. The restaurant is chefs kiss no matter when you go and the servers are very attentive. I took mostly video so I can’t add pics but the resort is beautiful!! I stayed July 11-14 if this helps but BOOK IT you won’t be disappointed. Also I booked the room with the ocean view and complimentary breakfast. Also if you rent a car the traffic is not bad at all. I’m from TX where traffic is hectic. Everything about this trip was peaceful. The views to this resort are beautiful.

My family and I had a fantastic time at the Royal Lahaina. The views and the location are hard to beat. My family of 4 stayed in a one-bedroom suite, and this gave all of us plenty of room. My two boys (7 and 9) slept on the pull-out couch and my husband and I had the King. Each room had a balcony with a fantastic view. We saw sea turtles right off the beach and the most spectacular sunsets. I'd highly recommend this resort.

Royal Lahaina is one of the best resorts I have visited so far. The location is just walking distance to the mall, shopping centers and golf courses. The food at the restaurant is great. Room service never disappointed. The whole place is nice and clean. Everyone here is super friendly and helpful. Rooms are a bit small for what they offer but it makeup with the ocean views. Over all I would definitely recommend this place for a short or long stay vacation.

What an amazing experience at Royal Lahaina resort. All staff on site were friendly helpful. Overall, a great place to spend a vacation as a couple or as a family. The amenities and the events that happen at the resort are fantastic. Definitely recommend rooms are clean great size.

From arrival to departure at the Royal Lahaina you are treated like family. We have been coming to the resort for over 15 years and we will never go anywhere else. From the valet, front desk, hospitality and management, we could not be happier with our stay.|The General Manager Nicholas (Nick) Kuhns, is ever present and engages with the guest on a regular basis. He is genuine and makes every effort to make sure your stay is comfortable and memorable. Nick's thoughtful involvement in our daughter's 40th birthday celebration at the Luau made for an extraordinary experience. Thank you Nick!|A special shoutout to Ford Ushijima, Food & Service Manager, who has been a bigger than life presence at the resort for many more years. Ford's commitment and sincerity to ensure that your dining experience exceeds your expectations is another reason we continue to come to RL. Ford purchased a special cake, made arrangements with the entertainment to sing happy birthday to our daughter. He then spent time to sit and converse with us. Such a memorable celebration. The next day, Ford surprised us with treats, photos and souvenirs all out of the kindness of his heart. Did I mention this was all on his days off.|There is a very energetic team of dedicated people who interact with us each and every time we visit. Some that come to the forefront of my mind are Ray, Leo, Jonathan, Melissa, Chantel, Jamie, Vanessa, Mike (2) Mark, Juan, Jose, Cara, Aris, Elvie, Martz, Marrisa, Rosie, Madi and the list goes on and on.|If your are truly looking to have a heartfelt experience, stay at the Royal Lahaina. I don't want to leave out the entertainment, always top notch. You must visit the venue called Branches. I could go on and on....

spoke to general manager nicholas & he resolved my issues. mahalo. my 2 star review is mostly due to the customer service & housekeeping department. our flight got delayed nearly 24 hours while i was at the airport already delayed 6-7 hours on 7/15 so i promptly reached out to royal lahaina to inform them i would instead be checking in on 7/16 due to matters beyond my control (delayed flight after being deplaned). the customer service representative on the phone initially told me that i may still be charged for the 7/15 night despite us not being here, but said i could potentially receive an upgrade or other incentive for my trouble if i speak to the manager upon my arrival. ok, cool. fast forward to 7/16. i checked in & explained the situation & asked to speak to a manager. i was informed that the manager was on an hour break, but they would follow up with me & try to resolve this issue. however, the customer service rep i spoke to the day prior actually wrote a note on my file stating "do not refund" for the one night we weren't here. incredible. i didn't receive any communication from the "manager" despite being promised it would happen. yesterday, on 7/17, i spoke to VIRGIE who hastily told me that the "manager" would essentially tell me the same thing & not refund me or provide any sort of incentives (breakfast, food credit. etc.) but would speak to her manager. her "front desk manager" GINA then came out, basically said the same, & said she already talked to her manager. the thing is, where was i during this communication? & why were we not contacted earlier by "management"? i had to initiate the conversation. they explained that the room was held therefore i was charged the full amount because i didn't give a 72 hour notice. how would i know 6-7 hours into my delayed flight after being deplaned due to "unsafe aircraft condition" on the day of check in that it would ultimately be rescheduled to the next day? insane. keep in mind, i booked these rooms on march 29th! i also noticed other travelers checking receiving free this, free that, food & beverage credit this, etc. who booked their reservations after i did "because it was a part of their package" - they had room to incentivize us with something since we spent $500 on a night we weren't even there. i booked directly with the "resort" also! they couldn't even remove the resort fee for that night? i don't think so. $500 is nothing to royal lahaina, but for a small family it's a large expense. the way we were treated is pitiful. zero compassion, understanding, etc. i would never recommend anyone to stay here. the rooms are dated & we even had to phone housekeeping 4 times to fill our soap dispenser when we arrived into the next day. the 1 day of housekeeping services we received (only provided every other day) was not up to standards too. my daughter had her hairbrush & her pajamas on the bed so i guess that means she doesn't get a linen change or her bed made? they also didn't empty our trash or tidy up in the slightest. the only thing i could recognize is that they removed our dirty towels. we even had to ask for more towels since they left us barren. i'm deeply disappointed with our experience here. i visit the hawaiian islands every year & this was my second time staying at the royal lahaina. never a-fucking-gain. two stars given for location & beach access. the two things this place got right. p.s. lahaina moon is overpriced & mediocre. flavorless tofu & lackluster garlic butter hawaiian rolls.

Rating: 2.7/5 Upon arrival, the parking lot was full, as luau show guests were given priority parking. We had to drive around for a while before finding a spot. By the time we checked in during the mid-to-late afternoon, all the amenities had already closed. Since we were checking out early the next morning, it didn't feel like we truly got our money's worth--especially after paying resort fees. We spent the evening watching the sunset from our room, walking along the beach, and relaxing in the lounge chairs. Service was just okay. I'm not sure if they were understaffed or if most of the staff left before dinner service, but we hardly saw anyone around, and it took quite a while to get a towel at the pool area. With nothing in the surrounding area open, we ended up having dinner at the resort. The property itself feels dated, and the room looked better in the Expedia photos than it did in person. The only real upside is that you can unplug and relax--but you could do that at any resort in Maui. Their luau show also seemed overpriced at $200+, so we skipped it.

The hotel leaves a generally pleasant impression: the staff are friendly and helpful, and the rooms are cozy. However, there were several issues that really affected our stay. The shower in our room was old and almost falling out of the wall, which made using it quite inconvenient. We had a room with a partial ocean view, but right under our windows were loud air conditioning units with intense vibrations -- not exactly relaxing. The hotel restaurant deserves a special mention, and unfortunately not in a good way. I love fresh greens and vegetables, but the only option available was some basic leaf lettuce -- and it consistently came with bugs in it. When I asked the staff to let the manager know, I was told, "We have bug repellents for flies, but they just weren't working today." The problem wasn't flies -- it was clearly unwashed produce. All in all, the hotel isn't terrible, but it definitely doesn't live up to its price.

I have stayed here twice. We stayed in the tower rooms, which were definitely dated, but still had the necessities needed for the stay. This time around, we stayed at the bungalows. What I love: Service! The service is impeccable. Everyone goes above and beyond. My reservation for some strange reason to had 2 separate bookings but they were able to change and fix it . Also, because the bungalows were far to walk with luggage, they gave me a ride to my room. My concierge showed me how to get there, the access to the centerstage outside, how to get to the beach and front desk. That was really helpful! The bungalows are beautiful! If you want the updated rooms, you'll need to book a bungalow. The tower rooms are still ok. Its just outdated, but you still get a view and the same amenities. I loved that they had performances every night outside for all guests. They have chairs for everyone to enjoy. One night, Anuhea performed!! That's amazing! The last time I saw her I had to purchase tickets! So about the luau, it is so family friendly! My relatives from California came and experienced the luau for the first time. They loved the food, they enjoyed the performances. Most of all, they loved the staff. They were so accommodating with my nephews. My brother was worried because they are autistic. The staff made them feel so welcome and my nephews enjoyed it so much. By the end of the night they were dancing. The bartenders are the BEST ever. They make you feel like you've known them forever. If you want to experience the Aloha spirit this is the place. While it's an older hotel, the staff are the best at making everyone feel welcome and comfortable Overall, it was a great stay. I wish I could have stayed longer. The property is close to the beach with the BEST view of Lanai and Molokai on the horizon. They have a restaurant, the luau, the pool and beach access. The staff are amazing! They made my family's stay memorable and really went above and beyond. I have never seen my brother and his family smile so much. It truly is a hidden gem. Mahalo nui loa to all the staff at Royal Lahaina. You really made this stay unforgettable.

A gorgeous setting on Maui's prettiest beach, with the bluest of water- but it's an aging resort of older design with hefty daily fees. The good is visible the moment you look outside, the waters here are unusually lovely, the beach is unusually pleasing, the palm trees against this setting bring back every evocative Hawaii thing you saw in your childhood. The weather is Hawaii, and this is the side of the island you want to be based for whale watching and other aquatic excursions. The bad: Like all of Maui, this isn't cheap. But the surprise is, if you came by car, there's an additional $83.62 a day (inc tax) between the resort fee and the parking. That adds up fast. This location means you almost certainly came by car- and the parking is oddly limited (I was there off-peak and it was mostly full every day). And it's fairly far from most of the rooms. And the items in the Resort Fee are quite "normal" (water fill station, the gym, wifi, coffee in the room) and should be included in the room rate. Resort fees are inherently misleading since they're used to game price-rankings, 3rd party booking site commissions, etc. Properties should do better and be honest about actual room rates. The other: This is an older resort, straight from your parents' daydreams. The pleasant open lobby area is sort of plain and offers no view. The pools are small and very small. The dining options are very limited (and despite the full parking, the one full-service restaurant was nearly empty). This isn't what most folks today expect for onsite amenities in an island resort at this price range. The quirks: The nice room has the cheapest of plastic shower heads, which pops off at a touch (when you try to adjust it). It pops right back on also, but cmon, really?? The shower experience was just so-so. There's no curtains, just those slats I pictured. Low maintenance- but not great if you wanted to sleep in. And oddly enough, my balcony was missing a table. Good: Amazing blues on the prettiest beach in Maui Bad: Hefty daily fees, limited on-site F&B, dated design It's too pretty to give below 4 stars, but be aware of the details to avoid frustration.

3 years later and no response from "their team". Just avoid this place Apparently, customers don't matter and neither does customer service.

Just got back from a stay at the Royal Lahaina, this is my third time staying at this resort in the past 10 years. TL;DR: I really like the Royal Lahaina. The staff are nice, the location is incredible convenient to the beach and local restaurants, and there are always plenty of chairs available to lounge around in the sun near Pineapple Moon. The bad: The last time I stayed was in 2019 and the price of everything has significantly increased. Hotel rooms have a cost increase of at least 50% and the daily self-parking price increased from $15 a day to $40 dollars a day, for the same parking lot. You also have to share the parking area with the Myths of Maui customers. I don't mind that the rooms are dated but, I did have to put in a maintenance request on day one of my stay because the AC wasn't cooling the towel room I was in. I also wish that there was a slightly more advanced hot beverage option than the in-room Keurig, because I wanted hot water for a cup of tea. The good: The beach is right outside the hotel and there are two pools available if you aren't feeling the salt water. There is and abundance of deck chairs including two sets of really thick-cushion lounge chairs that I am not so secretly obsessed with. Filtered water is available both inside and outside the first floor of the hotel, so you can use your own water bottle, but cups can be found near Pineapple Moon (when open) if you need one. I chose to get a light breakfast each morning at Royal Scoops and ate a few lunches and dinner at Lahaina Noon. The food won't knock your socks off, and the menu is overpriced, but it's convenient and filling. The great: The area around the Royal Lahaina is gorgeous and it's surrounded by walking paths. I really only needed my car to drive to my dinner reservations and the rest of the time I could walk to local restaurants and stores. The staff are so so so nice. Both Virgie and Kennedy at the front desk were incredibly helpful and the woman running the morning shift at Royal Scoops was so patient with my decaffeinated self. The valets always smiled and greeted me whenever I came through the front entrance, and one of them even offered to drive me and my luggage from the parking lot on his cart when he saw me walking with it. There are some incredibly good snacks/drinks to be found at the hotel. The butter mochi and Lappert's ice cream at the Royal Scoops was awesome and the bartenders at Pineapple Moon consistently hit it out of the park with their Lava Flows. I also got an incredible deal on a vacation package for this hotel from Costco vacations. My past two visits were booked directly through the hotel's website, but due to the cost increases I mentioned above, I did some additional research for this trip and chose differently this time. As I mentioned above, I really like the Royal Lahaina. I'm absolutely going to stay here a 4th time and when I do I know I'm going to have a fantastic time.

First time staying in Maui and this hotel was perfect. Great location. Beyond beautiful beach. Cabanas are fun to rent. Room with partial ocean view are nice! Recommendation: the pool bar does have a little bit of a smell (rotten fruit?), the gym is amazing but could use mirrors and cold towels in the weight room, it would be great to trim the bushes in front of the cabanas so we can see the water. Would definitely recommend.

The Property was nice. Both Pool Areas were Dirty. With garbage left for the whole time we were there. Dirty spoons, napkins. Bird poop on the Umbrellas, Lounge Chairs. Never wiped down or cleaned. Sand all around the decks, with cracks in the concrete! Lounge chairs some were broken. Resort Fee was $48.00 per day! For what beach towel and as stated not an attractive Pool Areas. Parking was expensive $40.00 a day. Which was hard to come by for spaces. Breakfast Buffet was okay, nothing to talk about. The photos online show it as an Awesome Resort!

Stopped by the Branches after dinner at Lahaina Noon. The Branches is a laid back venue at the Royal Lahaina and Bungalows. There is outdoor entertainment 6-9 pm under this beautiful tree each night. Lounge chairs, food and drink cart and outdoor restrooms are available. Free parking and free entry. Great spot to relax after a full day.

We stayed here, in 2021 and had no intention of coming back. Our bungalow was badly outdated and in need of repair. But there was a great deal at Costco, and we saw that the bungalows were renovated so we gave it another try. Our bungalow was cute, and clean, with a retro feel. Not a deal breaker, but there is no light switch at the entry. You have to use the lights on the bed stands. Additional hooks for towels in the bathrooms would also be useful. We liked the mid-sized fridge and freezer, great for snacks, leftovers and cold drinks. There is only one restaurant. Food is good, but easily $100 for only two entrees, with tax and tip. Breakfast buffet is very limited. We ate there every day, service is ok, some people were very friendly, while others need an attitude adjustment. There are other options in Whaler's Village or other hotels nearby (within a 30min walk). Lots of clean, green space and beautiful paths along the golf course and beach. Excellent for running or a nice quiet stroll. Beach is pristine. Two pools, including one that appeared to be geared for adults (8ft deep, bar and cabanas). We found the hotel to be very peaceful. Overall, the updates to the hotel made a huge difference, and we enjoyed our stay. The location is great, and we will probably be returning. Tip: There is a small historic landmark, the remains of an old pier, at the edge of the grounds. If you walk across the concrete beam you can see lots of black and bright yellow fish in the water.

Horrible sewage smell!!!!! July 2025 Terrible , horrible sewage smell in the sink faucet and drain!!!! Housekeeping did not clean our glasses and cups or replace them. Lipstick stains still found on them!!

Overall, an amazing experience. The property is right on the most stunning beach and has plenty of amenities. It's right by a shopping center and the rest of the island is very accessible. The room was perfect the pictures on the website don't do it justice. Literally the only downside was no microwave. My wife and I felt at home which is not common for a hotel. It feels like you're staying at a five star exclusive hotel without breaking the bank. I'd recommend this hotel to anyone trying to experience Maui in high fashion without breaking the budget.

Loved the property and everything about our stay! The partial ocean view was great because we got to see the golf course, mountains, pool, and ocean! Everyone was very friendly. Our package included the breakfast buffet at Lahaina Noon and we loved it! We ate breakfast outside every day and enjoyed the views and whale watching every day. Ending our days Under the Branches for live music and lowkey vibes was great too.

I didn't stay at the resort but have attended two different community events here and was blown away each time by the friendly and generous help from this resort: Prom Pop Up - after the tragic fires many Lahaina families lost everything when their homes burned so Ellies Bridal in Kihei worked with a number of charities and the Royal Hawaiian to set up a prom pop up for middle and high school students to receive free prom outfits donated by locals and folk from the mainland. The Royal Lahaina Resort provided a fantastic area to set up his n hers boutiques with changing rooms which worked wonderfully. It was such a magical feeling to volunteer and assist students in finding their perfect prom outfit, they were all so thankful and happy, it really melted your heart. Without the Royal Lahaina Resort it would have been really hard to hold this event! Paint Maui Children's Plein Air paint session - As part of the plein air painting festival the Royal Hawaiian generously donated a morning in one of their open air meeting rooms for keiki to come along and learn to paint and express themselves in acrylics. This was a free event and the Royal Lahaina Resort provided free bento box lunches (Chicken nibbles with BBQ sauce, macaroni cheese, healthy fruit cups and a huge POG punch drink dispenser, and an iced water one too). The children, a mix of local keiki and visiting kiddos had a wonderful morning creating and expressing themselves and having a healthy lunch afterwards in the sunshine. All thanks to the generosity of the Royal Lahaina Resort! The resort also offers a fantastic Luau which employs many locals as well as the resort itself. It is really a landmark on Maui, and it's community inclusion is exemplary.

We were there for four nights and the room was kind dirty and the bathroom glass was all stained and old. The spring bed was bad the only good thing was just the view. They also cleaned our room every other day n we still pay full price. If you want clean towel you have to ask for it

We were staying here for a week for a wedding and it was beautiful! The bungalows were great! Only note is they have a fridge/freezer but not a kitchen to cook anything. The pools were beautiful and right next to beach access which was very convenient. Every night they had live music by the bungalows which we loved! Most of the staff was friendly! We would stay here again!

This hotel is just...fine. I do want to support Lahaina post fires and honestly that's good enough for me to stay here. But other than that, I won't be back. My room was filthy and smelled like urine. All the surfaces were sticky and / or stained. Carpet and tile in my room were stained. I always like to choose and oceanfront room in Hawaii and did so here as well. I wouldn't describe it as ocean "front" although it had a beautiful view of the ocean. Oceanfront in my experience is you can walk right out to the ocean from your room. Staying in a bungalow would've been a better choice for that. Those looked nice although they must be noisy with the pools right next to them and guests walking around outside your door. The events were a draw and I signed up for most of the ones happening during my stay. Unfortunately, the coconut demo, the ukelele lessons, hula lessons, and I think it was a jewelry making lesson all didn't happen. The music on Friday night was great and popular. Definitely check that out. The movie was great although I was the only one. I wonder if they're just not well attended that the instructors just don't show up. They're free so I guess I can't really complain. The luau was fine. Def get vip seating if you want to see anything. It has a ton of attendees so getting in front is important. They have your seats assigned ahead of time so no need to get there any earlier. It's all you can eat but you really only get one trip to the buffet before the show starts so make it count! Parking tip: don't tell them you have a car. It's $40/day and all they do is ask if you brought a car so they can charge you. I parked there for 5 days no issues. Theres only one restaurant on property and it's not great. (There's an ice cream shop with some snacks and prepared salads/sandwiches in a pinch.) Skip the buffet breakfast! There's eggs, bacon, sausage, fruit, some breads and they're not even quality. They should really just serve it a la carte but maybe it's to have less servers. Also! Do not sit outside!!!! The place is absolutely taken over by birds. They literally tell you to not leave your food unattended and have someone stay at the table to keep birds away. It's not one or two--they're everywhere. They're on the tables, ground, server stations, trays,... sit inside! You'll still have a view. The spa, again, was fine. Nothing great. The massage I had was fine. Facials they only do one or two days a week so if you miss it, they don't have employees for facials other days. They don't have an airport shuttle and the company they recommended had terrible reviews. Get an uber or a rental car.

Beautiful and relaxing! The rooms are a bit dated, but having a view of the ocean and direct access to the beach made it all worth it! it's also really close to an area with a bunch of restaurants and shops, though somewhat far from some of the other activities on the island. They do rent out snorkels and other gear, but it's pricey. They also have free sunblock from a giant communal bottle. There are comfortable chairs overlooking the ocean and a beautiful pool, too! There was a loud wedding one night we were there, but all sound stopped at 10, so it wasn't too bad. We loved it and plan to stay again in the future!

We went on an afternoon walk and stumbled into the Royal Lahaina. I had no idea the robust history behind the place. This establishment delivers unparalleled value. Management has spent money on the right places. Food was delicious and plates were well sized. Drinks and service were perfect. The view is unparalleled. I can't wait to come back and spend a week or more at the Royal Lahaina.

The beautiful resort was closed for a year so they can house the fire victims, which was a tremendous relief for the locals. Now that they are back in business, I am grateful and happy to be staying at this resort. The staff was amazing, the food was great, exceptional snorkeling nearby and the accommodations were fantastic. They have nightly entertainment by local artists and the Kaanapali Golf Course is next to the property.

Just had an amazing visit to Maui and stayed at the Royal Lahaina. The staff is incredibly nice and helpful for recommending activities around the resort. Our room was large and the balcony was perfect for sitting and reading. We had the breakfast buffet included with our stay. It never felt too busy ( but we were always there around 7am, so I can't speak for later in the day) and the food was a solid start to the day. Pools were clean and plenty of chairs so we never felt like we were waiting for space to open. The best part was the beach being just steps away from the pool. The beach was never busy and a bit away from the touristy zone, so it felt a bit more secluded. Highly recommend. Special shoutouts to Bea, Cara, and Athena. They made our experience at the restaurant even better. Hoping to return in the future!

overall our room has been great however each accommodations $225 for a full day cabana is renting it until 12 we're unable to use until 11:30. When we arrived at the hotel, none of the cabanas were even rented seems like a scheme to make money. Seems like a waste of a beautiful cabana when no one rinse them.

So Yelp wants to ask you what went well... We had an experience in January where there were some issues with our stay but the staff did everything they could to remediate the issues which shows real quality and professionalism. We always think the true test of any organization is how they deal with anything that occurs as a problem. In our recent stay/July 2025... All five stars across the board! Front Desk Manager, Gretchen, is truly exceptional and a real asset to this organization and property. The staff in general, just wonderful makes us feel like family with all the TLC. Everyone at the front desk really delightful taking their cue off their manager and her strong customer focus. Kennedy and everyone else at the front desk just wonderful! The bellmen, also just the best you could expect, Erwin and Jacob just to mention a couple that really have gone above and beyond to assist us! Housekeeping staff also delightful, efficient during this day we were very impressed with the service and friendliness of housekeeper Esther. We had a need for extra towels because of a tennis tournament and she was quick to accommodate. We were also quite fortunate that the hotel/resort was able extend our stay an extra night due to some change in circumstances. The restaurant is always lovely too with great service and delicious food. Thank you Micheal for your fast and focused service at Lahaina Noon Restaurant. We could say more but just suffice it to say... service makes the difference in anything and this team has worked hard to put service at the forefront and to lean into both strong customer relationships and service. The property is lovely, beautiful grounds, stunning Maui views, live music most nights, even a fire pit near the ocean at night which makes everything feel very cozy and extra charming. ***** Definitely five stars starting with Gretchen and everyone else mentioned in this review. We know that some of the rooms are in dire need of upgrade. But during this most recent stay we have no complaint or concern about anything! We just could take a deep breath and completely relax and know that if we didn't have something handled the staff here would figure out how to help us get things right or get things handled. Thank you Royal Lahaina Resort and Bungalows for another great stay with you.

I can't get over how absolutely incredible this experience has been for us. I arrived a day late after accidentally booking us for the wrong day, and Stacey went above and beyond to make this vacation an absolutely magical experience for us. We've had some serious struggles over the last few years and this was our chance to reset. Long story short, due to the mistake I made with our booking, I though our vacation was toast, but Stacey went to bat to make our vacation an absolutely stunning experience. The end result for what she helped coordinate for our family brought tears to my eyes. She's an angel, and our stay here couldn't have gone any better. It wasn't just Stacey who was amazing though - literally everyone else we've come in contact with who works here has been so above and beyond. The friendliness of the staff is so genuine and so very appreciated. I haven't even gotten to the resort yet - the location is stunning. We had dinner at the hotel restaurant downstairs watching the sunset over the ocean. Need I say more? This is a fantastic resort. If you're on the fence, just book. You won't regret it.

We have been going to the Royal Lahaina for 13 years. We just got back a week ago. This use to be a great resort. All the rooms are dated. Beds are old. The parking used to be $10 a day. Now $40 . I don't remember a resort fee ,but now $45 a day. The Mai Tai is $17. They sold this place about 3 years ago and now your nickel and dimed for everything. Not the Hawaiian feel I use to get there. New food menu and not so good and very pricey. We probably will not return. The staff is great and the location is wonderful. It's so expensive now and really is not worth coming here. I'm sure most of Maui is the same, but it's ashame this resort has changed so much..

Update. Spoke to corporate- very professional and working with us to resolve the issue. Very appreciative.

This is my first time visiting Maui as an adult. We travelled on a Capital One Venture package that promised preferred treatment (e.g., upgrades if available, late checkout, etc.) That being said, when we checked into the Royal Lahaina, we asked about an upgrade and were told there's nothing available -- which is fine, but when we were at the hotel bar later that day, we learned from the bartender that the hotel was only at about 60% occupancy, hmmmm. (I can say an upgrade would've been nice, as the rooms are dated and very small.) We also asked about late checkout and were given a very non-committal "call us the day before you leave." The overall vibe was "fake friendly," basically polite, but with an undertone of annoyance. I realize Maui is facing a housing and tourism crisis, and many locals made it clear through signage, bumper stickers, and behavior that tourists are not welcome, but if anyone should be welcoming, you'd think it would be the hotel industry. Anyway, in the end, I was a bit disappointed with the hotel and other services.

This place has been one of the best resorts I have ever stayed in. The people working. That were very welcoming, very respectful, and just overall great service. They were genuine and very helpful. I would highly recommend staying here. I will definitely be staying at this resort Every time I come to Maui! Their rooms were very clean, and every worker was very kind and helpful.

Loved it here! I wasn't sure to expect after reading it was an older hotel on the beach, but it's been renovated and is very modern while still keeping a vintage Hawaiian vibe. Loved the resort restaurant and proximity to other restaurants/shopping! The pool is unheated though so we never stayed in for longer than a few minutes. It is a nonsmoking property, which is nice, but unfortunately people would go in the public bathrooms, pool chairs, or just out on the balcony next to us and sneak a smoke. We tried to tell the front desk, but they informed us that they had to catch someone in the act in order to ask them to stop. It makes sense, just was unfortunate there really wasn't a way to enforce the no smoking laws.

All I can say is, this place is Paradise on earth! From the room to the service, everything is perfect. They've got live music nightly at the branches and the luau omg that was the most authentic luau I've been to

Upon entering we were greeted by the most helpful staff, mahalo to Stacey, who was nothing but helpful and sweet to me and my partner. We were then driven to our room and given a tour of the property on the way to our room. The rooms are lovely and very comfortable and not outdated. There a few spots here & there with scuffed door frames or very minor blemishes, but it doesnt effect the experience. In the spirit of honesty, yes the walls are a little thin, but we chose to go to bed at early times when our neighbors decided to be social and you could hear the neighbors very clearly. The music at Branches is lovely and is barely audible from our specific bungalow. This is a resort and some partying is to be expected, but some insulation would be helpful. My only other gripe is that Happy Hour "hours" should be posted at the bar by the pool with a menu posted, not just a menu handed to you, makes ordering easier. The shows at Branches under the tree are nightly at 6 pm! We were lucky enough to have a Friday night Branches performance by a full band called "Nuff Sedd" which was magical. The other performances are local performers that usually are one person on an instrument or 2. Very intimate, very fun, very entertaining. There is a bar cart for beverages you can order during the show as well. The pools are so nice. There are 2 pools, one by Pineapple Moon (bar/bites) and one by Lahaina Noon (restaurant/bar) Next to the pool and restaurant is a building for renting out gear for play, such as kayaks, snorkeling gear, boogie boards, floaties etc. You have a $50 credit to use everyday, so use it for these fun options. The beach is so private and relaxing. This entire property is very family friendly, but not over run by children which is very nice. Whalers Village is about a 15 minute walk from the resort, very fun area to go to for drinks, food, views. If you dont want to walk, there is a trolly! The food at Royal Lahaina is great, they have a new menu and a chef that deeply cares about how the food is curated, sourced, and prepared. They have a passion for food you can taste in every meal. We had the Chicken Masala and a noodle dish and some apps. Very delicious. Cocktails were fun, nothing to really expand on them, people were always getting drinks which is a good sign, and prices were standard for most bars. We had a little hiccup in our trip (a visit to the ER due to a preexisting condition) we had to be more mindful of our spending. Rather than eating out every night, we went to the local grocery store and got meat to cook on the gas fired bbqs they have in the garden area. Just ask for some to go boxes and cooking tongs. We made burgers and veggies on the grill which was delicious and a big money saver. Just be respectful and clean up after yourself. The area where you cook is gorgeous as well, so bring your partner or family and enjoy it together! As far as activities on site, there is bocci ball, shuffle board, corn hole, and fun cultural/physical activities you can do. The activities like yoga, ukulele, hula lessons you need to book, but the bocci ball, shuffle board and corn hole are open all the time. I highly recommend doing the morning Yoga, it's very relaxing and an invigorating way to start the day. It's ocean front on the grass, so it's gorgeous as well. We wanted some relaxation so we went to the spa to get a massage. We were greeted by a lovely woman named Karen who got us with our therapists and showed us some great products to take home that are only made on the Island. We decided to do the outdoor massage treatment, our therapists were in tune with what we needed and were masters at their craft. Tips/gratuity are included in the price. After our massage they asked what we were going to do the rest of the trip and we told them one of the things we planned was snorkeling. They told us to do it right at our beach at the resort and to listen underwater and you can hear the whales singing to eat other, it was very moving and memorable. As far as the resort fees/ parking fees, Im happy to pay them, wish they were a bit lower considering we have a resort fee. Over all, we will be coming back and cannot express enough of our gratitude to this resort, its staff and the community. Mahalo for taking care of us, letting us experience this magical place and treating us like family. (This is an LGBTQ friendly resort)

First... if you are hesitating about going to Maui after the fires, don't. They need the tourism! Despite some of the 'tude I read online, I never encountered a single local or worker who wasn't thrilled we were there. Lots of aloha! The town of Lahaina itself is pretty much gone, but Kaanapali in general is very much functional and beautiful. One caveat: do not ask locals about the fire. They will talk to you about anything except that. So many of them were affected and continue to struggle. Can you imagine being asked about a traumatic event every single day? Just don't. We stayed 8 days at this beautiful resort. If you appreciate an old Hawaii vibe, with the amenities of a true resort, your choices in Kaanapali are really this, or Outrigger. I'm one of those people: I appreciate the open air lobby with the scent of plumeria and the Hawaiian music. I don't love a chain hotel in Hawaii, especially near Lahaina where so many locals are still trying to get back in their feet after the fires. The rooms and pool areas have been recently renovated here, but still in an authentic way. We chose a tower room and were upgraded on arrival to a higher floor. That was a win because we were there for New Years and it allowed us to see some of the island fireworks in the distance. the views are incredible, even from a non ocean view room Highly suggest requesting floors 6-12! The room was spacious and the balcony was a lovely place to sit in the early AM and late afternoon. Is the resort a 4/5 star? No, not quite. It was missing some little touches that would get it there. Biggest issue: no room service. I would also suggest some sort of unique gift ... a vintage postcard, a Hawaiian snack, fresh flowers in the room...something. But it is a true resort: there are activities, restaurants, luau etc. That's important to know because it is common to find accommodations on the islands that charge a hefty "resort fee" but really have nothing to show for it . Pros: --restaurant, Lahaina Noon, was lovely but the menu is just a bit too "out there" for me. The combo of that and the higher price compared to other restaurants in walking distance had eating there just once. That said, the pool bar was nice and you could get the Lahaina Noon menu there. Pro-tip: there is a cute little beach front restaurant that is an easy stroll at the resort next door: Castaway. Ate there several times. --beach is pristine and the activities guys were great -- you can rent snorkel stuff, boards, and daily cabanas. Sunscreen and after sun lotion are included which is super nice since it saves you buying the required reef safe variety ( don't bring sunscreen from home to Hawaii!). I did a cabana one day and I highly recommend BUT I think the resort should sweeten that deal with something for the $100 pricetag because it oddly doesn't come with wait service maybe a cooler with bottled water, or two free cocktails or something? -The Branches is a cool live music venue out on a lawn each night. Free. Again, local Hawaiian vibes, which I loved. It is beautiful. I saw another reviewer complain about the noise. I can understand that. The resort might want to consider designating the bungalow buildings around they lawn as "island sounds" like they do "ocean view" rooms so guests know what they are getting. --We have been to the island before so we chose to forego the $1k rental car. The FREE trolley got us most of the places we needed--Whalers (the mall and restaurants) and the golf course. Ubers and Holoholo (local version of Uber) were available for the rest. --Royal Scoop, a coffee/deli was amazing. Every day had new local pastries and sandwiches and salads. I discovered some new Hawaiian treats here, and it was affordable. Cons --No room service. I don't get this when they already have quality catering and a restaurant on property. Missed opportunity, IMO. Time to bring this back after COVID. --Housekeeping was a bit unpredictable. It was suppose to be every other day (again, not 4/5 Star policy, but OK). They didn't show up one day. Another day they came very late when we were getting ready for dinner. The quality was great . Just the timing. One day we got surprise orchids on our bed which was very sweet! -- The spa was not open on the weekend. I was prepared to drop several hundred dollars here but when I went to book, it was a no-go. The spa in general could use some promotion... maybe a card at check-in or a discount for guests? I had no idea they had outdoor cabana massages until the day I left and saw a beautiful facility (separate from their usual location) in the day I left (which was closed).

Rooms were clean. View was amazing. Note that there is a "resort fee" at the end of your stay so add an extra $45 to each night you are there. Staff was friendly and helpful

First time to Lahaina in many years and first time since the fire so we didn't know what to expect. I heard this hotel recently was renovated and it was the same property as our tennis tournament so we got the special group rate and booked it! After some confusion since the front desk told us 12th floor but we were on 11 (we tried unsuccessfully to get into someone else's room so I had to call downstairs), we got into our room. The layout is very nice, has a bar that is also the sink for the bathroom, we got 2 full beds, and a nice balcony that looks out to the ocean. The biggest perk was that it was right on property for the tennis which made waking up and going for warm ups easy. If you're staying with the kamaaina rate, you get free parking. But with our group rate you have to pay which is still cheaper than the kamaaina hotel rate. My friends checked out the restaurant for lunch and they said it was pretty good. I would def stay here again especially if the tournament is here. The beds were really comfy I slept like a baby!

I give this resort a 3.5 rating. It wasn't a dump but it wasn't amazing either. Upon arriving when you walk in they have calming Hawaiian music playing and a lovely sweet aroma pumping out within the lobby. That was a nice touch. They were friendly and helpful when we checked in. Side note: I booked via Costco Travel (which I love by the way and have never had an issue). We had 4 people, 2 adults and 2 kids. The booking agent obviously knew we had 4 staying in 1 room. She booked a 1 King bed (which I knew about)... she assumed it would fit 4 people as it was allowing her to book it, and I also just figured it would have a pull out couch (many hotels do). Whelp, that was WRONG. Now we were booked with ONE bed for 4 people {2 of them being 16 year olds so not small kids}. THANKFULLY the guy checking us in was able to find us an available room with 2 double beds. I don't even want to begin what it would've been like with only have 1 bed. We had an ocean view (which I LOVE!), a small fridge, coffee maker and little counter space. The room seemed a bit on the older-ish side. Again, not horrible but it certainly wasn't glamorous. The grounds were nice/pretty and well kept. It was easy access out to the beach. The pool area wasn't anything special and the jacuzzi wasn't working. :-/

The hotel is newly renovated. All new furniture and pool furniture. Everything is repainted. Room was quiet, clean and beautiful view. Housekeeping was excellent.

*room is mediocre,its run down, the bed sqeaks really bad *Wifi is terrible *Had coffee at their complimentary breakfast buffet 5 min before and the waitress threatened to charge us for it *Pool towels requires a towel pool card, their system on how they track the towels doesn't even make sense. We hand them the card we get the towels. However if you turn your towel in after certain Time they keep the towel cards but you can keep the towels or put them in the towel return. So you pick up new towel card in the lobby. really no point to whatever they're trying to accomplish. *staff attitude needs adjustment and if you're looking for the Aloha and Mahalo spirit this is not the place Why do hotel staff think its ok to speak to people in such a manner? Speak to people with respect for god sake, such shameful behavior from many of the staff. * the drinking water smells and taste disgusting, lunch / dinner is way overpriced for the amount of food given * pigeons and other birds infested the dining area. The birds are so aggressive, they land on the table trying to get to your food while you constantly shoe them off. Birds dropping all over the floor. While visiting several other establishments in Maui We've never saw this many birds at any other restaurant or outdoor dining facility in the area. Very unsanitary. *the location, atmosphere, ocean and beach access was amazing. Lastly I would like to thank the very few staff members that were professional, helpful and friendly

Basically a 2 Start Motel with resort dressings... We had initially booked through my credit cards travel - the pictures looked amazing, I booked the beach bungalow because I thought how nice that would be.. I was wrong. First of all we went to two different rooms because the first one was not expectable all. In the end they both had the same issues so we had to waste time on our vacation haggling for a cleaner room. Here are the issues: - Rooms both smelled musty/moldy - - as soon as we entered the musty smell hits your in the face. - Carpets are very stained, blackened and very very gross. - BUGS in each of the rooms, particularly in the sinks - - there were nats EVERYWHERE in the room. - Super out dated furniture: - Bed Sheets were gross because of these issues we had to haggle with the front desk. Rather than taking accountability they blamed our credit card travel program for "over selling" the room... for 350+/night and a '4 star' mark I don't think its the credit cards 'over selling'.. Finally, after what felt like negotiating for a used car (the guy had to go back and forth between us and his manager to see what they can do) they finally, reluctantly gave us a room in their tower. This room was better than the bungalow, meaning it was like a low level 3 start room rather than the motel feeling in the bungalows.. except THE SHOWER HEAD WAS BROKE.. lol You cant make this up. The shower had was literally just a hose without a mount... we were so over it at this point we just dealt with it for fear that they would put us back in the disgusting beach bungalow motel rooms.

My first room smelled like urine, the guy that helped me bring my bags up said "it does smell funky in here" we went downstairs to change rooms. Second room was better, however my front ocean view turned into partial view. Roaches on the hallway walls. Horrible customer service. So many hidden fees!! No complementary breakfast (40$ per person for the breakfast buffet). Also 40$ per night to park your car there! Oh yeah, another 40$ per night "resort fee" plus allll the hidden taxes. I will not be staying here again or recommending this place. Worse 3 night stay experience.

Royal Lahaina has been the most disappointing part of our trip to Maui. Long check in line - I don't blame them for this because we arrived on Christmas Day. However, I walked in and stood in line with another couple in front of me. 6 mins pass and the Bell boy told another couple that just arrived that the check in line is around the corner. So basically everyone that arrived after us cut in front of us. Strike 1. However the lady that checked us in was extremely kind. We booked a Bungalow Junior Suite. Somewhat ocean view but with 2 bungalows and a tree blocking the view - that's fine. We are right next to the music that happens every night from 6-9 pm. The 1st night was hard due to the time change but it was okay after that. The walls are PAPER THIN! We heard every single thing that happened next door to us. Parents yelling. Kids wrestling and laughing. TV. Even cell phone alarms that go off at 4 am. And I'm sure they heard everything that went on in our room as well. Just a warning. Strike 2. Housekeeping NEVER came to our room. They are suppose to come every other day. So when day 3 came and left. Nothing. Called for towels at 5:48 pm. My husband and daughter were at the pool and I stayed behind to wait. By 6:12 they still haven't arrived... so I left. My husband went to go get dinner so we went back up at 6:38. I called at 6:42. Housekeeping, no answer. Front desk, no answer. Back to housekeeping. Finally picked up. Told them the issue and said they would come. Didn't come until 7:14 pm. Asked to pick up trash also. I said no thanks. Strike 3. They also didn't set up the sofa bed for us. Even though we had asked at check in. Called front desk. No answer. Housekeeping, no answer. Back to front. Said they would bring stuff. They only brought bedsheets. Called later that night for a blanket. *headdesk* strike 3.5. Luau was okay. The fire was the highlight. Along with AYCD cocktails. Although 50% of the adults can't seem to hold their liquor. Loud, screaming and being obnoxious. Trying to cut in line and pretend they don't know where the end of the line is. Our waitress kept skipping our table as well. Every 4 times she would come around, 1 time she would follow up with the other half of the table. The only good food is the fried rice and teriyaki chicken. Pork was overly salted. Strike 4. Parking is shared with the Luau. So if you arrive back at the hotel after 4:30, expect to park in the overflow parking. Ridiculous. You also get golf cart riders (not employees) that block roads and get mad when you drive around them. They cursed at my husband even thought they were parking where if you turn a corner you'd hit them. Wrong area to go golfing! Strike 5. Towels. If you spend the day doing activities around the island and come to the pool in the evening, like after 5, the towel shack is closed. Always closed. The entire 3 days we were here. Pool is also extremely small for a resort. Expect to be swarmed with flies if you do go to the pool in the AM. Lights don't come on until after 6:30pm. Pool is usually dark at 6 pm. Strike 6. Breakfast buffet. First day, my husband and daughter waited over an hour to get in. The most basic continental foods. Not worth the wait. It was free for us since it came with the hotel package. Otherwise it's $35 pp. ridiculous. Second day we waited 45 mins - we came at 7:08 am. They open at 7. 1 host checking guests in and seating them. Strike 7. We voiced our complaints to the front. "I'm sorry." Was all they said and just took off the parking fees for us. No. We wanted the resort fees taken off as well. We didn't use your SPF/Lotion since the towel shack is always closed. We didn't go to your spa to use the $20 credit. Housekeeping never came so we didn't get the coffee refills. Cultural classes? Where? It was never done. Our vintage Hawaiian postcard had writing all over the back so that was never replaced. Our shower had sand in it so that was never washed inbetween stays. I recommend the refillable water station by the pool and not lobby. Nothing was mentioned about the shuttle to whalers village. Nothing about that was mentioned to us nor was it on the paper that was given to us during check in. I only know now as I'm typing this because I just looked it up on the website. Botanical tour of the resort? - nope. Again, never mentioned. Extremely disappointing with no remorse from Royal Lahaina.

The hotel and staff are fantastic! It was a wonderful stay and we really enjoyed walking to the beach every day. We will definitely be coming back again! Waking up to this view every morning is worth every penny!

If you want a vacation to remember, stay here! This resort gave us exactly what we wanted. Relaxation, good vibes, beauty, lovely smells and a perfect location. The staff were kind, amazing and attentive. Hotel was clean and the smell of the lobby area was literally intoxicating. Please please please contact me so I can buy the scent in the lobby!! I will pay anything please!! Thank you for an amazing experience and comfortable bed in our bungalow. I didn't want to leave. This trip was a gift to me from my awesome boyfriend to celebrate my 50th Birthday. I love him and I love Royal Lahaina Resort! For real though I'm begging to buy the scent on the lobby

No BBQ Grill, No microwave, refrigerator not cold, view of a A/C unit and roof. Not worth the price on top of the resort fees charged for the stay for 3 days

Resty came and brought us more coffee pods in 5 min. After we called this morning and never got any coffee. He was so friendly and awesome!

Royal Lahaina's restaurant has been hosting our Rotary meetings since January and has been extremely accommodating to our needs. They've given us a semi-private space, which has been great! The food and service are always outstanding. Special thanks to MaryAnn, Charles, Ford & the entire wait staff, who has been so welcoming and lovely. All this, coupled with how they stepped up after the wildfires, makes this my "go to" place to recommend to Maui visitors. With new offerings like the remodeled rooms, Branches concerts and Lahaina Noon restaurant, it's continued to evolve and grow. Keep up the great work!!

accidentally left my wallet in the safe now I can't get in contact with anyone. phone line is constantly busy and the 866 number was not helpful either. quick to take a phone call when booking but when needed for other things not responsive

Tranquility, peace and serenity. Just some of the words I can think of when you're standing on the balcony overlooking the ocean. Something about the sound of waves crashing that puts me at ease. Aside from the beautiful ocean front views, 2 really cool pools, the ocean front restaurant, ice cream shop, boutique, activity center, and Luau really I can on with a long list of what this place has to offer. How can I forget the walkway access along the beach!! Not only is this place peaceful the staff is also very friendly. They make you feel very welcomed and treat you more like family than a guest. I wouldn't mind staying here every time.

This is a rare occasion... leaving such a low mark, when I really enjoyed my time in Lahaina and the amazing people. At first It just didn't feel right leaving the "2-stars", but the more and more I thought about it, I have to be honest. That's why we come to read the reviews on Yelp!! Right ?! Overall the resort is a high 3.0 stars with room for improvement. Located perfectly on the beach and breathtaking views all around. Local marketplace with Round Table Pizza, local coffee shop, sushi house and market within 1 mile /walking distance of the Towers, where I was staying. Whalers village walk was only 20 minutes! Great for folks like me who didn't rent a car. The staff at the desk were clearly told "don't budge", when it came to room requests beyond what you paid for or simply reserved in advance, without paying additional. Well, I expected that upon my arrival at check-in. However, the next morning I woke up to find tiny "worm-like" bugs all over the floor, at the entrance/kitchenette area. Unfortunately, the bugs were so small, almost the size of the tip of a ball-point pen, and an opaque color, that I did not come to see them until the next morning when the sun was bright and I was up making coffee in my room and turned on the entryway lights...to my shock, the tiny insects seem to be coming from inside the cabinets onto the tile floor...all over that area. I was pretty grossed out - did not expect this ... and Yes, I know that I'm on an island and bugs are to be expected. But this was NOT normal or unnoticeable. Made me even wonder when the last time the room was inspected. After I quickly showered, I make my way down to the front desk to explain the matter and ask for a new room. The woman basically laughed the matter off, saying something like "oh, these little bugs fly around here everywhere". But I reiterated these bugs were not flying at all! They were crawling on the ground, tens of these tiny insects and appear like "worms", not a flying insect. She raises her eyebrows and said she can send someone up to clean it... I wanted to give them a chance to see what I was seeing, and give me a room I felt comfortable in...I didn't want to get bit for goodness sakes! After a few hours, a man finally arrived at my room with a rag and a spray bottle! HUH?! I kindly explained what I was seeing and he went to spray the area down and clean what was there. I went to the patio for a moment to let him do his job, and not inhale all that cleaning solution...and in less than 5 minutes, when i walked back over to the entranceway, he was gone! Nothing about a new room, what those bugs were... no words, he just left. And the worst part was, there were now a few bugs that made their way to the bathroom (adjacent to the entryway). I decided to take this up with a manager and call down to the front desk this time... to my dismay, the landline phone was disconnected!! At this point, I was over the frustration and simply decided to enjoy my first time in Maui. I chose to make it a great trip and DID NOT let this experience at the resort ruin my entire trip. Sadly, I didn't feel comfortable in my room, stayed outside as much as possible... and got a sunburn. LOL Sometimes you have to just laugh and take the good with the "not so good". All and all, Royal Lahaina Resort could do better in their support from Front Desk Services and Hotel Cleaning (that is the cause of the 2-stars). Will always love Hawaii. Aloha.