Julia J.
Google
I rarely ever leave bad reviews, and honestly, I really enjoyed my short stay at this hostel. However, something extremely unpleasant happened that left me genuinely traumatized. I was given a towel - which I actually appreciated, especially since there was no deposit required - but after taking a shower and starting to dry myself, I discovered that the towel was covered in long black hairs… ALL OVER MY BODY… I had no idea what to do, I nearly threw up! It was absolutely revolting
I understand that accidents happen, and maybe this was an isolated case. I have no idea who might have used the towel before me. But aside from being truly shaken by the experience itself, I was very upset by the reaction of the receptionist - she only offered an apology and thanked me for informing her, but took no further action. In situations like this, I believe it’s important to do something to make up for the mistake - offer a complimentary service, a free breakfast, refund, I don’t know - just anything! I left feeling extremely disappointed, and I honestly don’t know if I’ll ever be able to use hostel or hotel towels again, unless they are white so I can clearly see they’re clean.
Other than that, everything was good for a hostel: clean facilities, free tea and instant coffee in the kitchen, and an excellent location. It might also be nice to add a small shelf or holder by the bed for essentials