Royal Palm Hotel

My stay at the Royal Palm Hotel was absolutely wonderful. From the moment I arrived, the staff were warm, professional, and attentive, making me feel truly welcomed. The rooms were spotless, spacious, and very comfortable, with all the amenities I needed. The location is perfect, and the atmosphere of the hotel is elegant yet relaxing. Every detail was taken care of, and I genuinely felt looked after throughout my stay. I would highly recommend the Royal Palm Hotel to anyone looking for top-class service and comfort. Definitely deserving of 5 stars

My son and I had the royal treatment on arrival. We were escorted to our room and enjoyed our big and spacious studio room. The convenience of the location was great too. The food was enjoyable and the staff was beyond accommodating and friendly. The value for money is insane. My Dad recommended we stay there and he was right, it’s excellent. Thank you so much for a wonderful midweek escape.

I stayed at this hotel for the second time after 3 years and it has not disappointed in any way. The rooms were neat and clean, warm and inviting with a pleasant aroma. The staff were friendly and helpful. We were having some trouble with the wifi and were assisted promptly. A special mention to the housekeeping team who called me to let me know that I had left a valuable item in my room after checking out. I was so appreciative of the kind gesture and honesty displayed.

I emailed to make a booking. I had to follow up as no one contacted me. But then when they did, they verified our booking. A quiet Sunday late Lunch.accommodating and helpful, but could be a bit more attentive to patrons as it was not busy. There was no background music as patrons eat, this would be a great idea to bring across. Meals were good. Certain cocktail drinks were not available. Overall the venue and food was good.

We stayed at the Royal Palm 15 years ago and it was amazing. Sadly it is now run down, dirty and service has slipped. In room catering was a disaster both times, Breakfast too 1h30 minutes to arrive and was completely incorrect. The furniture is really worn out. The place needs revamping and not worth its 4 Stars. It is also extremely noisy rendering sleep nearly impossible

The Royal Palm Hotel in Umhlanga Ridge offers a delightful stay with a warm and inviting atmosphere. The hotel staff are a standout, consistently friendly, helpful, and always greeting guests with a smile. Even after a long day, staff we encountered in the parking area were courteous and engaging, which truly enhanced our experience. The overall ambiance of the hotel is great, making it a pleasant place to stay. Unfortunately, our experience at the hotel’s restaurant, Thyme@Palm, was a significant letdown. My wife and I visited the restaurant one evening, hoping for a pleasant dining experience, but were met with poor service. The waitress completely ignored us upon arrival, walking past without any acknowledgment. A staff member, likely from the kitchen, was the only one to notice us and instructed us to sit anywhere. The waitress eventually brought one menu but had to go back for a second one. After handing us the menus, she walked away and stationed herself at the hostess stand, showing no interest in assisting us further. After browsing the menu for a few minutes, we looked up to place our order, only to find the waitress still standing at the hostess stand, not once glancing our way. The restaurant was nearly empty, with just one other patron, which made the lack of attention even more surprising. Feeling overlooked, we decided to leave and dine elsewhere. As we walked out, the waitress didn’t even look up from whatever was occupying her. It’s a shame that the exceptional service throughout the Royal Palm Hotel is overshadowed by the disappointing experience at Thyme@Palm. The restaurant has the potential to be a lively and inviting spot, but the staff’s lack of attentiveness needs urgent improvement. I hope the hotel management addresses this issue, as it detracts from an otherwise wonderful stay. I’d recommend the Royal Palm Hotel for its great accommodations and friendly staff but suggest exploring other dining options until the restaurant service is improved.

We have the penthouse on the 6th floor. Room 621 a three bedroom apartment. It’s a bit dated but still absolutely stunning and comfortable. Large high ceiling living/dining room and large balcony with a table and 4 chairs but they need replacing as are falling apart. Kitchen has a fridge and a microwave. Given coffee and tea and a bit of full fat milk. They give you bottles of water but had to ask for more as we are 6. Upstairs is a very large mezzanine en-suite king size bedroom. Downstairs has one double en-suite bedroom and a bedroom with 2 single beds and separate bathroom. So ideal for the apartment for 4 adults and 2 children. Every room has air con and 2 air cons in the main living area. Lots of comfortable seating and large TV. Toiletries sufficient. Breakfast included downstairs in the Thyme restaurant. Buffet style, good selection. Egg station you can order your eggs. Coffee machine a choice of different coffees but not very hot. Fruits and fruit juice available. Pastries, bread, and full cooked breakfast like bacon, sausages ( pork or chicken or beef). Samosas too. Very nice staff and accommodating. Housekeeping also very friendly. Location brilliant. Opposite a huge shopping mall called west gate. Apparently this is the largest mall in this hemisphere! Lots of restaurants and bars. Although more choices of nicer restaurants and bars about 10 minutes away by car at another smaller mall called ocean mall. Only downside is that at night particularly at the weekends it can get very noisy

To our surprise it was right opposite Gateway Mall. Really a very beautiful hotel and excellent location. Walking distance to the mall. The rooms at Royal Palm hotel are absolutely beautiful. I will definitely be back