284manals
Google
I booked two rooms at the Royal Park Hotel to make my daughter and husband’s visit to Michigan special. Each room was over $500 for just one night, so I expected excellent service to match the high price. Unfortunately, the experience was anything but.|First, we were surprised by an additional $20 parking fee per car — an unnecessary charge on top of the already steep room rates. We had dinner and breakfast at the hotel’s restaurant, which was also highly priced. While the servers were kind and accommodating, the food was underwhelming. I had been told we would receive a dining credit, but when checking out, I was informed the credit only applies if you aren’t staying at the hotel. In other words: if you pay more, you get nothing back; if you pay less, you get a discount. That policy makes no sense.|To make matters worse, at checkout we were hit with an additional $15 per room “amenities charge.” When I asked what this was for, I was told: Wi-Fi, AC, etc. I honestly had to laugh — isn’t that the absolute minimum one expects from any hotel stay? Should I expect a fee for breathing next time? For making the reservation itself?|By that point, we just wanted to leave. I even forgot my phone charger in the room, but couldn’t bring myself to go back — I half expected there would be a charge for retrieving it.|For the cost, this hotel should have provided quality service and value. Instead, it felt like every step of the way came with an extra fee, poor communication, and disappointment. I would not recommend this hotel, and I will not be returning.