Moneer M
Google
Our stay at this hotel in Tokyo was excellent, with a great location that made exploring the city very easy and enjoyable. However, what truly made our experience unforgettable was the exceptional kindness of Asuaki, the receptionist.
After checking out, we were traveling onward to Ginzan Onsen, a beautiful but remote village where taxis are not easy to find. Even though our stay at the hotel had already ended, Asuaki took the time to help us arrange transportation in advance. She patiently made phone calls, tried different options, and continued searching for a solution even when she encountered dead ends.
Her determination, warmth, and genuine care went far beyond her responsibilities. It was clear that she truly wanted to help us and make sure our journey continued smoothly. Thanks to her efforts, we felt supported and calm while heading to a very unfamiliar and isolated area.
We are deeply grateful for her help and kindness. This hotel is not only wonderful because of its location and comfort, but also because of the amazing people who work there. We wholeheartedly recommend staying here.