Royal Sands - Resort & SPA

We had a great time at this resort. The rooms are very spacious and clean, the pools are beautiful and so is the beach. Some of the reception staff were not the friendliest (thus the 4 stars for service), but the rest were great. A special shout out to Eduardo at La Veranda restaurant, he was extremely friendly, professional and attentive. He gave us the best service ever! The location of the hotel is nice and quiet although I wish there were some surrounding restaurants, shops or authentic markets within walking distance. The breakfast buffet was wonderful, the dinner buffets fluctuated, some nights were better than others, the Asian one was bad! A couple of suggestions would be to have the bellmen escort guests to their rooms upon arrival. It's a big resort, it's confusing and hard to get to your room based on the map they give you specially when you're still not familiar with the place! I've never been to a hotel where you go search for your room on your own upon arrival! The second thing would be to provide guests with an itinerary of the different activities happening at the hotel that week instead of having people find out by coincidence that there's a show or a karaoke night! We missed activities because we found out late about them. Communicate should be better. All in all we enjoyed our stay and we recommend staying there.

I've been to several all-inclusive resorts but this one had some of the best views and the best food yet. There are many food options including poke, bar food, Italian and American. I think the only food that we weren't impressed with was the buffet with the show. However, the show was fantastic. Everyone was very nice and helpful. We did have concierge promise us that he (Andre was his name) would take care of us throughout our entire stay and even got my number on What's App. After we declined the timeshare presentation multiple times, we could never reach him again. The water at this location is brilliantly blue and loved having all the shade options to hang out on the beach and also beside the pool. I would definitely go back and we enjoyed our stay very much!

Our room had a view of the ocean from the doorway and the back window/balcony. The service was great! We loved the food. They have safe options for picky eaters or those with restrictions. They helped us book excursions and there's is a market in the hotel. The spa was amazing!

I’ve been to a few different all inclusive resorts. Once we declined the timeshare presentation the so called personal concierge disappeared. The staff here were helpful. But had to be asked for anything. You had to look for someone to bring you a drink by the pool. You could set there for a while before you might catch someone’s attention. The food was okay. The food by the poolside was the best. During my stay there was guest being loud and shouting vulgar words in the la veranda restaurant like you was at a sports bar with kids around. Nothing was said or done about it with multiple complaints. The hacienda sisal restaurant was so loud you couldn’t even talk to people at your own table. Be sure to bolt and latch your door to your room. Had 2 staff (not room service) multiple times walk in my room without being asked for or let in. Once while my wife was just out of the shower. Not even an apology for it.

This place was great, very clean and looked amazing. The staff was great and the food was also amazing for being a buffet. My only gripe was that the waters were a bit too deep for the kids. Luckily they had floaters but it would have been nice to have a smaller pool for the kids if they didn't have floaters. The other thing about this place, because it's so nice and closer to the airport, is that it's a bit more crowded than the other resort we stayed at, so not as quiet. Overall it was a nice resort.

If I had to give Zero I would. THE WORST AND HORRIBLE CUSTOMER SERVICE! I am extremely disappointed with my recent experience with Royal Sands booking service. When I made my reservation, I was assured that I would receive a full refund if I decided to cancel or change my reservation. However, this turned out to be completely false. Upon canceling my reservation, I discovered that the hotel took all my money and only offered a deposit towards a future reservation. Initially, I was told that this deposit would be valid for 12 months, but later I found out it was only good for 6 months and came with additional conditions that were never mentioned before. I decided not to stay at the hotel due to the numerous negative reviews I came across, as I didn’t want to risk ruining my experience, especially since I was traveling for a special occasion. Unfortunately, the hotel’s misleading policies and poor customer service ruined it anyway. Who should be held accountable for this situation? I am incredibly upset and feel deceived. This has caused unnecessary stress and frustration. I strongly advise others to be cautious and consider alternative accommodations to avoid similar disappointments. The hotel has so many shady things so please stay away. The foods are horrible they say and hard to make dinner reservations. Also I forgot to mention they have timeshare and they give them priorities. Just awful.

We had a wonderful stay at this resort. Food was great, especially for the price. Large pools and not crowded. The staff is very upbeat and always smiling. My only complain t is that wait times for the food sometimes took longer than expected. But worth the wait as the food was always delicious. Beautiful ocean!

Alvaro, Pedro, and Carolina were the best. Let's start with the food! I had salmon well done and it was delicious! Not overcooked and cooked to perfection with a dash of sea salt. My husband loved his short ribs, he said they were very tasty and fell off the bones. All I will say about the drinks is " 1 margarita, 2 ............. floor. The food was so good we asked for the chef, it was a lady. W3e took a Pic 📸 with her! I would rate them 100/100. They made my birthday/anniversary very memorable 💖