Royal West End Hotel

My partner stayed here for 3 nights. We accidentally booked the triple room. Our room was in the basement so it was quite loud since above us is reception and I believe the breakfast area. There was one night the receptionist was pretty loud on the phone, even going downstairs in front of our room speaking on the phone which woke us up. The following day we received a message on booking.com about their noise complaint policy which was ironic. The lights in the hallway were so bright we could see them through the door cracks in our room which affected our sleep. The hallways also felt really stuffy and the carpets looked pretty filthy. It made me wonder the last time they cleaned the carpets in our room because they also didn’t look that clean. The beds were okay but a bit hard. The comforter cover is basically always open on one end which just made me uneasy because the point of the cover is so that I never have to touch the comforter within. The room was quite stuffy surely due to it being in the basement. They did provide a small air purifier which helped a bit. The bathroom had some mold in the shower and lime scale on the shower head. Further the rack that they put our towels on looked rusty and dirty. Just didn’t sit right with us as our clean towels were left there for us. We would not recommend this hotel and won’t stay here again.

The hotel staff were very helpful and the location was very safe. Parking was difficult in terms of finding a space that was close and the parking in front was very narrow and congested. There were plenty of heating and we stayed warm in the night. The beds were not very comfortable and I had back and neck pain after waking. Staff allowed us to keep our food in their fridge. A beautiful and homely stay.

I'm here on business and the location is superb. The hotel owner is very friendly. The view is great and the room is clean. Walking distance to the shops, bars etc. The area is very busy. Highly recommend.

The staff were super helpful to me, a solo traveller & I had a pleasant stay in a great location. One can walk to many places from here or catch the subway. My stay for 11 days here was great !

Lovely friendly welcome from staff at reception. Was there to pick up friend who was staying there for a couple of nights - she'd just arrived from Lincolnshire. Very helpful guy at reception phoned her room