Royal West End Hotel

Friendly staff when checking in at night and for room service. The room we were initially assigned to was below ground and didn't look that great. We were then assigned to another room on a higher floor which was great. Heater wasn't the best as the room got pretty cold. However, both rooms were very clean. Toilet was big enough for us, although the shower area might feel a bit cramped. No bathtubs in our rooms. Breakfast was excellent value. Simple English breakfast spread but we were able to fill up. Just to note, the hotel feels fairly old and therefore doesn't have a lift. You're gonna have to lug your luggage up and down the stairs.

I had such a great stay here! The room was super clean and the bedding was so comfy—I slept like a dream every night. Breakfast was delicious with plenty of options to choose from, and the staff went above and beyond to make sure I felt welcome. Everyone was friendly, helpful, and made the whole experience even better. I would definitely stay here again! We've stayed all around Scotland and this was by far our favorite place!

We had a 2 night stay here to explore Glasgow. Great location , large room, and the service was friendly, welcoming and knowledgeable about the area. The breakfast included was hot cooked as well as fresh fruits and such. Super nice people ! This is a 3 star property, nothing luxurious but decent and reasonably priced. Able to walk to excellent restaurants and some live music. They recommended Botanical gardens when we arrived and let us know museums and such would already be closed We had room 101 right near reception and were not disrupted by any noise. Smart TV was nice touch.

Stayed for a couple of nights so we could see the sights of Glasgow. Very smooth booking process, our room was compact but cosy, linen and towels spotlessly clean - our room was at the back of the hotel - so not much of a view from our window but lovely and quiet, so great night's sleep! Chef at breakfast was friendly and attentive, good standards of food hygiene - breakfast was straightforward but used quality ingredients and was hot and fresh. We paid a very reasonable rate for our stay and felt it was really good value for money, would definitely stay again.

Lovely hotel close to Byres Road and Botanic Gardens. Cleanliness of bedroom and shower room of a high standard and regularly serviced during my 2 week stay. Beakfast was excellent served in a lovely dining room . Florica and Olly appeared to be the managers and were both amazing hosts. Would definately stay here again.

We stayed for one night at Royal West End Hotel. Price, room, service and breakfast first class. We were at a gig and arrived to lovely welcome. We got breakfast at 7-9 am weekdays. Top drawer cooked breakfast plenty of, cereal, yogurts, toast, tea and coffee. Heating was great in hotel also. We will return price also was fantastic. Thank you and we will return. 👏👏👏👏

Amazing wee gem. Everything is perfect, rooms are good, service is amazing, staff are so polite and helpful especially Shiza and Olly. The best part is their breakfast well worth it and great value. For sure will be staying here again when I’m back in Glasgow

Avoid, avoid, avoid, unless you want to stay in a hostile environment if something goes wrong. When booking the place, I saw some bad reviews, but thought it couldn't be that bad, well I was wrong. Checked in, no problem and got into the room, windows were open and it was freezing in the room. Immediately found mould on the walls in the bathroom. Closed the windows to warm the room. Later in the night, my pregnant wife decided to take a shower, she generally prefers hot showers. After shower she opened the bathroom door and fire alarm went off. As everyone was evacuating, reception staff entered the room, stating system is showing alarm being triggered in our room. He did his review and there was only steam in the room. After evacuating, staff could not find key to fire system box to reset alarm. He the calls "manager" who arrives 15 minutes later. Now both of them trying to open the box, with no key, unsuccessfully. After 30-40 minutes they finally call fire service, who attend, check the building and force into the box to reset the alarm, they immediately leave after. Once everyone went back into their rooms, we were pulled aside and demanded £250 fine for triggered alarm. When quering the reason, staff was stating that this is for inconvenience for other visitors, and that we have used the shower. Staff confirmed that fire service advised them that it was only steam in our room. We requested paperwork for this on which we got laughed at. Refused to pay the fine, as there was nothing about use of shower within the room or terms of use. He then stated that he did not know if we smoked in the room. Both of us dont smoke and fire service confirmed that it was only steam in the room. Staff was also saying that we did leave bathroom door open and did not turn the fan..again we evacuated and I did not see switch for the fan. After refusing to pay, they told us that we can then pack and leave with no refund. A bit back and forth, and they realise that my wife is heavily pregnant and is getting upset. They immediately backtrack and say that we can stay, on which we refuse as we were not feeling safe to stay in this hotel with hostile staff towards us and possible faulty fire alarm system. Luckily there was nearby hotel with available rooms. When leaving hotel, staff refused to discuss this issue further. This situation definitely had a negative effect on our visit to Glasgow with lack of sleep and unnecessary anxiety to my pregnant wife. Regarding alarm the hotel understood the intended use and chose not to use multiformat smoke detectors to prevent false alarm from steam. Also, this is concerning, that they could not find the key to the box, which raises the question as to when was the last legitimate fire alarm test and does the box show accurate alarm locations. TL;DR Triggered fire alarm after using the shower and then demanded to pay the fine.