Royal West Indies Resort

We loved our stay! The staff was incredibly friendly and helpful. The resort's garden and pool were beautiful and very well maintained. Our room was clean and comfortable—everything we needed for a relaxing vacation. The only downside was the soap and shampoo provided, so we recommend bringing your own. The on-site restaurant was pretty good, and the beach was absolutely beautiful. We especially liked that the tours we booked picked us up right at the beach—super convenient! Plus, there are really good restaurants within walking distance. We would 100% recommend this place!

We stood here for 1 week on our honeymoon and I must say, it was a wonderful experience. Sherman, was an exceptional assist with not only the resort itself but the town as well. I went here solely on the reviews and needed to meet this Sherman and he did not disappoint. I'd give him 5 starts alone if I could. The room had a washer and dryer which is always helpful. The staff on the resort were all very helpful and pleasant. This resort is in a great area, only a short walk to their "downtown area". The beach was absolutely gorgeous! We couldn't have asked for a better experience. Kudos to all the staff there and we thank you all for making our honeymoon memorable.

This is a very pretty resort with great staff. Firstly it is not an adults only resort as I saw on a couple of advertisements. The rooms are large and comfortable we had a one bedroom suite with ocean view and it was really nice. The gardens and beach are beautiful with the gardens very well kept. We primarily ate in the restaurant on site and the food was good, the service always pleasant and very helpful. The ocean is absolutely stunning in Grace Bay. All in all a really nice stay. Be warned this island is really expensive.

Overall great medium sized resort in Turks! We stayed in an ocean view suite and the room as well as the view were fantastic. The food at Pelican Bay was also good. One important fact we learned about Turks is that the closer you are to the airport, the narrower the beach is. One of the over priced resorts only has 1 row of beach chairs. Royal West Indies has 3 rows and the area is generally more quiet. We like to walk and within 15-20 minutes there are many restaurants to pick from if you want to branch out. They provide bikes, but the drivers in the area are crazy. The ocean is the main attraction to Turks and the beach at Royal is perfect. It is also a short cab to Long Beach Bay where the water is a different color and perfect for jet skiing. The hotel can arrange excursions and the boats pick you up on the beach so many are very easy. Overall I wouldn't change a thing about our trip and would recommend Royal West Indies fully!

We are extremely disappointed with our experience booking a stay at the Royal West Indies Resort. The room setup was significantly different from what was described and expected at the time of booking. Key details that would have made a major impact on our decision-especially since we are traveling with elderly parents-were not disclosed beforehand. The room configuration poses serious concerns for our family’s comfort and safety.||I reached out to the resort more than four months in advance of our scheduled holiday stay to kindly request a refund or accommodation change, only to be told by the manager, ______________, that despite expecting to be fully booked during the holidays and likely being able to rebook our room, they still refused to offer any flexibility or assistance.||Given the resort’s unwillingness to work with us despite having ample notice and a valid reason, we feel completely let down. This experience has left a bad impression, and based on how our situation was handled, we cannot in good faith recommend this resort to anyone-especially those traveling with families or loved ones with special needs.

We were extremely disappointed with our experience at Royal West Indies during Hurricane Erin. While we understand that weather events are out of anyone’s control, the way the resort handled the situation was unacceptable. Our flight was cancelled, and we were forced to stay additional days, but instead of being accommodating or showing any compassion, the resort charged us an outrageous amount of money for extra nights. Unfortunately, in the MIDDLE of a hurricane we had to pack our bags with two kids and take a taxi to another hotel. The other hotel was way more accommodating and compassionate towards our situation At a time when guests were stressed, stranded, and looking for support, the staff seemed more focused on maximizing profit than on helping their customers. A reputable resort should prioritize guest safety and well-being, especially during a natural disaster, but unfortunately, that was not the case here. This experience left a very negative impression, and we would not recommend Royal West Indies to anyone looking for a resort that values its guests. There are many other places in Turks and Caicos that treat travelers with more fairness and empathy.

My husband and I were guests for a week. From the time we stepped on the property we were treated as if we had billionaires status. Our keys were ready, bags were taken with a smile, the hospitality could not be better. ||Once we were walking to our accommodations we were wowed by the tropical landscapes. This instantly gave relaxation and peace. ||The view from the room gave star status. The room had everything we needed, we weren’t planning to be there much anyway. ||The bar was excellent. Bartender Gabe, hit the nail on the head every time. The food from the restaurant was extremely tasty, we did not feel the need to go off property except just to say we explored what the island had to offer. ||I saved the be best for last, the hospitality employee named Tushae provided the best service we have ever received while traveling. If all hospitality employees handled themselves like she did there would never be a complaint. She was personable yet professional. My husband and I loved her. We call her specifically for everything and she delivered. The lady need acknowledgement from the resort in the way or promotion and raise. ||We are the Barreras’ from Texas and we definitely recommend this resort!

Only place we stay. |We return year after year. Treated like family and not overcrowded. The grounds are very well maintained with beautiful vegetation and two pools. Grace Bay beach is steps away. Sherman is fantastic! He and all the staff will take good care of you.