Royalton Bavaro, An Autograph Collection All-Inclusive Resort

From the moment I arrived, they aggressively promoted diamond club membership for $400 per room, with a random butler assigned to each room. The food was mediocre, reminiscent of a Chinese buffet. The rooms were outdated and damaged, with stains on the bedsheets and in the shower. The room service was equally poor, with food that was always cold and the menu lacking in variety. They tried to trick me into purchasing a free massage package, but every staff member I encountered started by asking how my stay was going and if I had heard about their promotion. This made me realize that the staff was not genuine. The front desk manager, Esteban, was particularly incompetent and had a major issue. I had requested compensation for three separate issues during my week-long stay, but the manager refused to provide any. For issues that it was the Hotel’s fault not mine at all. Another frustrating aspect was that all the restaurants required reservations, which were always booked out in the app. I had to go to the concierge to try to get a booking, but it was impossible to book out more than two days in advance. And even then, I could only get one reservation per day. The most annoying thing was when I arrived for the beginning of my check-in. They told me that my room wasn’t ready by three, but that was just so that the travel agency in the excursion could try to get me to buy things. My room was already ready, and they were just trying to squeeze extra money out of me. In conclusion, I strongly advise you to explore other hotels for a more pleasant stay. If you’re looking to avoid any hassle and don’t want to book here at the end of the day, it’s best to steer clear. They prioritize cost-cutting measures over providing quality hospitality and common sense. One glaring red flag is their disregard for their own policy. They don’t follow the “do not disturb” sign on your door. They’ll still open it, regardless of whether they think they need to clean the room twice. I’ve had my door open, feeling completely exposed. Lastly I had reach out 4 times to have house keeping bring more toiletries like basic toilet paper and to clean my room I’ve never had to chase down a cleaning lady before. Don’t come to this hotel there are much better hotels around facility than this facility itself And if you are not a diamond club member they could care less about you

This place was not great. I know many resorts are average, but this one was below. On my first day, I found stains on my pillows and inside the large tub in my room. Everyday, the food was below average (which is what you expect from a resort that caters to tons of people everyday, I guess). The food was so bad I didn't even want to be hungry, too salty or too bland, and many things, especially the rice, were overcooked and hard. The only things I found good were their croissants and a couple desserts. Service was TERRIBLE - encountered a few times where we needed help, and staff would send us to another staff, who would send us to another, basically giving us the runaround. The golf carts don't answer their phones if you need to get around quickly. Nobody wants to help you unless you hand them a tip - we asked a server for extra forks and she ignored us because someone else nearby had tipped her. I understand that they don't make a huge salary as service workers, but the attitude and apathy many of them have is unnecessary, especially when you're being kind and respectful to them. The only thing nice about this place is the beach, and even then you're disturbed by men trying to sell you things, which is a horrible experience as a woman. Not going here again.

Very Disappointed – I Do Not Recommend I stayed at the Royalton Bávaro in Punta Cana at the end of July last year with my mom and family. We rented two rooms and had a wonderful experience. The service, the food, the entertainment, the cleanliness—everything was excellent. I left extremely happy and impressed. That’s why I decided to come back this year with even more family—this time we booked five rooms—but unfortunately, it has been a complete disappointment. From the moment we checked in, everything has been a problem. One of the rooms with a private pool had dirty water that wasn’t circulating properly, and the water level was low. In my room, there was a dehumidifier placed right next to the jacuzzi, which made the whole experience feel unpleasant. Another room had a bad odor, and we had to file a complaint and request a change. In yet another room, the hot water wasn’t working. On Tuesday, our towels weren’t changed, and when I asked, they said it would be done in the afternoon—but it never happened. Room service was terrible: I requested food that never arrived, and the minibar was never restocked unless I specifically asked. I made a reservation at one of the à la carte restaurants for the entire family. While the staff was kind, the menu was limited, the food wasn’t enough, and we had to order extra dishes. This was nowhere near the quality of last year’s experience. I’ve had to file multiple complaints during my stay, and although the employees have been professional and tried to help, it’s extremely disappointing to be constantly following up on issues while you’re supposed to be on vacation. I feel bad for bringing my family back based on the great experience I had before, only to face this level of service. The quality of this hotel has significantly declined in just one year—from the food, service, and overall maintenance. It’s truly a shame to see a place fall so hard. Sadly, I do not recommend it to anyone.

I stayed at Royalton Bávaro from July 3 to July 8, 2025, as a Marriott Platinum Elite member, and also paid for Diamond Club access expecting an upgraded, smooth experience. Sadly, it started off on the wrong foot.||||At check-in, handled by Krismairy, we were assigned room 16201—in Building 16, the first building closest to the lobby. This room had excessive humidity, which made breathing difficult and triggered health concerns for my two asthmatic children. I immediately explained the situation and requested a room change, but Krismairy said, “This is what we have right now. I’ll talk to my supervisor tomorrow.” That response was unacceptable, especially given our Diamond Club status and the health issue at hand.||||Even our assigned butler at the time, Joel, acknowledged the room wasn’t appropriate for Diamond Club guests or Marriott Titanium Elite members.||||Thankfully, things improved when Gerlyn, a new butler, took over. He showed genuine concern, acted quickly, and — along with Alberto Guante, the Marriott Champion at Royalton — made sure we were moved to a more suitable room that same day. Their professionalism helped salvage our experience.||||We also experienced service issues at the Ocean Side restaurant. For three consecutive mornings, my wife was ignored by waiters who served other tables but repeatedly skipped hers, even for simple coffee. We reported the issue to Stephanie, the supervisor, and to her credit, she addressed it. From that point forward, service was noticeably better.||||Some standout staff truly elevated our stay:||||Gerlyn (butler): proactive and kind||||Alberto Guante: stepped in to resolve the room issue fast||||Stephanie: improved service once notified||||Yeremi (Ocean Side): nailed the eggs and was always cheerful||||Jennifer & Yamali (servers): super attentive with drinks and service||||Alexander (pool bar): great attitude and energy||||Lastly, it’s worth noting: I later heard that Building 16 had previously been closed due to humidity issues. It’s concerning that it’s still being used, especially for premium-tier guests. That needs to be addressed.||||Overall, our vacation started off with disappointment despite paying for Diamond Club, but thanks to some exceptional staff, we were still able to enjoy our time.||||Bottom line: The resort has potential, but management and maintenance are lacking. Diamond Club is not worth the cost if service is this inconsistent.

I highly recommend Diamond club for the nicer rooms and the service , but mostly because you have a butler. You have access to the Oceanside restaurant for breakfast and that saves you a long walk to the main buffet . It also has significantly less people and it has an ocean view. Service is excellent there. |Food is excellent there for breakfast and lunch. ||The best part about the resort is our butler service. (Ryan.)|He made our trip. His service , attention and kindness made our trip to be so beautiful and memorable . |||Weddings..|We were there for my daughter’s wedding and we had an amazing time with our were exceptional group of friends and family. The wedding on the beach was absolutely amazing. !!

Extremely Disappointing Experience – A Warning to Potential Guests!** I rarely write reviews, but I feel compelled to share my experience at this hotel to warn others. As a Diamond member, I expected a high standard of service, but what we encountered was far from that. First and foremost, the service was incredibly disappointing. We tried to make dinner reservations at the hotel restaurants, only to be told repeatedly that they were fully booked. It felt like a joke, especially given our status and the assurances we received upon check-in. To add to the disappointment, we did not receive the room we had booked. The suggestion to change rooms midway through our stay was not only inconvenient but also unacceptable. This is not what I expect from a hotel of this caliber. Management, I urge you to take a close look at these issues. Your guests deserve far better. I cannot recommend this hotel based on my experience. Stay away if you value your time and comfort!

The hotel is nice and clean but the beach is unswimmable in July due to seaweed. They should warn people before they go. Spent time, travel, immigration frustration to get to the beach. My teen daughter and I were extremely disappointed. We traveled there for the beach. Otherwise, hotel is nice, fun shows at night. Pools have zero character. Sent an email to them with no response. I know 5he seaweed is not their fault but they advertise beautiful beaches, which we didn't get.

Overall Rating: 1/10 We stayed at this resort from 07/25 to 07/28 and reserved the Diamond Club, which turned out to be a complete joke and a waste of money. The food, service, and staff were all far below mediocre. Upon arrival, we were taken to the Diamond Club side of the resort and explored the buffet while waiting for our room. I ordered a strawberry margarita, which took three attempts for the server to get correct. Our “butler” was essentially just a concierge — offering the same services as the front desk, except via text. This proved pointless. For example, at 2:20 a.m., I called the front desk for 20 minutes before anyone answered. When they finally did, I requested extra blankets because our room was freezing. The blankets never arrived. When I told our butler, he said someone could bring them the next day. The front desk simply apologized the following morning. We also had issues with room service. Around 1–2 a.m., we tried ordering via the TV as instructed, but the options were extremely limited. When we called, we were met with attitude and reluctance to take our order. We were told they did not have basic snack items like chips or cookies. I ordered a turkey and cheese sandwich and a brownie — which took over two hours to arrive. The next morning, we ordered breakfast and again had to call because pancakes were not available on the TV menu. We requested cheese eggs but were told they do not put cheese in eggs, despite the buffet offering made-to-order cheese eggs. Our order of pancakes, fruit, pastries, and juice arrived missing the pancakes entirely. The juice and fruit were warm, the eggs were cold and undercooked, and when I asked about the missing pancakes, I was laughed at and told they did not have any. Later, they confirmed there were “no more pancakes.” Pork sausage and pork bacon were the only meat options, leaving little choice for non-pork eaters. The overall breakfast quality was so poor that I ended up not eating that morning. Throughout our stay, the food options were consistently disappointing — disgusting, limited, and poorly maintained. Vegetables were almost non-existent at the buffets (other than salad), the juice was always warm, food was often unlabeled or mislabeled, and there were minimal non-pork options. Our butler made us an 8:30 p.m. reservation at Hunter’s Steakhouse. When we arrived, guests were waiting over an hour to be seated. Despite having a reservation, someone who arrived after us without one was seated first. When I questioned it, we were eventually seated, but the staff’s mannerisms were openly rude. We ordered immediately, yet people who arrived after us received their meals before us. When I requested more steak, the waiter’s facial expressions and attitude made it clear he did not want to help. The poor service continued at the resort’s bar. The night bartenders were rude, inconsistent with rules, and discriminatory. Additionally, the casino is advertised as 18+, but the bar area was full of children as young as 11–12 engaging in extremely inappropriate physical contact in plain view. When I asked if this was allowed, staff said there was nothing they could do. The following morning, I was denied entry to the same bar for wearing a bathing suit top, yet another guest was allowed in wearing the exact same style top. Overall, the staff was rude, discriminatory, and appeared uninterested in providing quality service unless you spoke Spanish or were white. The food was terrible, the buffets were chaotic, and the Diamond Club was an absolute waste of money. I would never stay at this resort again and strongly recommend that others avoid it.