Royalton Bavaro, An Autograph Collection All-Inclusive Resort

We are currently staying at Royalton Bavaro in Punta Cana, and I have to say the hotel is absolutely beautiful — just like in the pictures! Our check-in experience was very pleasant. The lobby is stunning, and everything went smoothly and comfortably thanks to Shester Leonardo, who has been with us since our arrival and has continued to assist us throughout our stay. The food has been delicious so far, and the rooms are super comfortable and spotless. The beach is incredibly clean and completely free of seaweed, which I really appreciate since it’s been an issue in many places in recent years. Everything feels easier and more relaxing when you have great staff and kind people like Shester around you. So far, everything has been truly pleasant and enjoyable. Overall, we’re having a wonderful stay and would definitely recommend this hotel to anyone visiting Punta Cana.

The Royalton Punta Cana is an incredible resort that truly has something for everyone. The breakfast buffet is absolutely amazing—there are several omelet chefs ready to make your eggs just the way you like them, plus a smoothie station to start your day fresh. After breakfast, you can stroll over for a latte, cappuccino, or even a coffee cocktail. The coffee here, sourced from Santo Domingo, is smooth and strong—absolutely delicious! From there, you can head straight to the beach with its gorgeous white sand and crystal-clear water, or enjoy one of the many pools, including the fun lazy river. The staff are always courteous, kind, and helpful, and what stood out to me is that they do this without expecting a tip (although tips are always appreciated). Security here is excellent as well—I felt completely comfortable leaving my things and phone on a beach chair without worry. Entertainment is lively and fun, with a special shoutout to Pandaboy and Ricardo, who go above and beyond to make sure everyone has a good time. Whether you’re looking for a fun, upbeat party vibe or just want to relax on the beach, this resort strikes the perfect balance. The lunch buffet is outstanding, and while the restaurants are just okay (I’d skip the tiramisu at the Italian restaurant), the overall food experience is very enjoyable. All in all, the Royalton Punta Cana is a fantastic family resort with an amazing staff, beautiful grounds, and plenty to do. I left relaxed, happy, and already planning my return! 🌴✨

These property is beautiful and huge. The vibe was great everyone seemed to have a good time. Check in was very unorganized and chaotic. The hostess at the steakhouse was very rude and they did not prepare my food as requested. It was dry and overcooked. I had a three nights stay and every night I had to put in a maintenance request for my toilet, not flushing and running constantly. Each night they came and supposedly fixed the toilet. It would flush one or two times and go back to the same thing. On the third night when I reported it, I received a message saying they were on their way. I told him that I was not in the room at the time and they said that it was OK however when I arrive two hours later, guess what my toilet was still running and not fixed. On the third night the night before I was getting ready to leave, the manager on duty offered me another room. This was after midnight and there was no way I was going to move my things to another room for only a few hours. That should have been offered on the first night or at least a second night. Needless to say I received a call on the morning of my departure to come to the guest services as they did not want me to leave with a bad feeling and that they were going to offer me something. When I got to get services absolutely no one knew what I was talking about and the manager that they said would be there to speak with me Perito, says he was busy and could not speak to me. The offer was the email to file a complaint. A complete waste of my time as they had absolutely no regard for my inconvenient experience. no gift bag was offered, no bedroom shoes, no refund for one night was even offered. Absolutely horrible, and unacceptable service on their behalf. The maintenance issue was the reason the star rating was mediocre.

This resort 5-7 years ago was spectacular, which is why we kept going back, now, it has all gone down hill and honestly not worth the price you pay. We stayed in the Diamond Club as always, but our housekeeper didn’t sweep the floors or the patio all week, it was gross. She didn’t clean off the patio table or empty garbages or even leave toilet paper. The door wouldn’t close and lock, the bath tub was literally falling apart, the one shower head didn’t work, and there was mould everywhere. |The worse part of this was they had no A/C on in any of the restaurants, bars, sports bar, Diamond Club reception, elevators, no where, it was disgustingly hot for guests so can’t even imagine how awful it was for the staff working in those conditions. |The Hunter steak house used to be one of our fabulous restaurants, and served excellent cuts of meat, now the best steak you could order was a torn apart tiny strip steak. The food is seriously lacking and minimal now. Very disappointing. |There were never any towels at the Diamond club pool. |We ordered room service for breakfast one morning, after waiting 20 mins, we called room service and of course, they didn’t have it. Mini bar service was very sketchy as well, most days, they only had enough beer to leave 4 in the rooms. Ridiculous for an all inclusive. |They also served water and drinks in restaurants with no ice, in no A/C which was ridiculous. Our butler, Michael was nice enough but failed to make dinner reservations as he told us, so when we showed up to the restaurant, they had no record of us. The first 3 nights, he used my middle name for the reservations, so had issues again. Checking out of Diamond Club this morning, we had to cart our own luggage down from our room because again our butler failed to get this done. He promised us the night before that he made arrangements for a bell boy to pick our bags up at 7:20, no one showed and we almost missed our bus to the airport. When trying to get a coffee this morning at 7 in Diamond Club lounge, the ladies were rude and very ignorant. She knew we were in a rush and was like sorry lady, must not be working. As previously mentioned, we have come here 5 times in the past 7 years but you can definitely tell, the owners do not care about guests or property anymore. I have always been a top reviewer for Royalton but can no longer support a brand that no longer cares about their guests or properties. We will not be back!

BEST FAMILY VACATION EVER! Any negative review about this place is written by some privileged, entitled, snob. This was my third time in DR and the past two resorts I went to were Lopesan and Dreams Onyx which are considered 2 of the best. Royalton Bavaro was better in nearly every single category. Rooms: If you go on vacation and care about your room, stay home. The rooms were spacious and designed for practicality. The shower was the best shower I have ever experienced where 2 people could comfortably shower with ample space at the same time. Food: Straight up disbelief. The food was better than I could have ever imagined. They literally had ALL YOU CAN EAT LOBSTER?! Where do you EVER see that? They also had massive jumbo shrimp freshly grilled, steak grilling station, pasta station, pizza station, and this was all at JUST the buffet. Their al la carte restaurants were all good but the Japanese Hibachi was the best in terms of flavour and experience. Upon arrival ask someone where "Info Point" is and make all your reservations for the week. The app is "meh". Highly recommend the BBQ restaurant located in the middle of the Lazy River area. Its perfect for saving time and having to avoid going back to room and lunch buffet and getting a quick bite and right back into the lazy river. Lazy River: I'm making this its own category because its honestly the heart and soul of this resort. My family and I spent between 4-5 hours here every single day right after breakfast. The resort has their own floaties but we all brought our own and used a foot air pump. I suggest bringing your own incase they all get booked. Shout out to Johny at the Lazy River Dips bar. Best attitude and easily made the best drinks as well. Ask for the frozen mango, its amazing! Beach: Pristine. We went in September so the Sargassum (seaweed) is not as bad as in peak summer but there was still a tiny bit. The workers cleaned it so fast that most days there was none at all. WAY better experience than I have had with it in the past at other resorts. Grounds/Pools: Practical and elegant. Lopesan had a overall more "boujee" vibe but this place was not far off. The pools were solid. The main and largest pool closest to the beach has a great swim-up bar with great drinks. Water temperature was perfect. Entertainment: Basketball court, mini golf, casino, nightly shows. The shows were okay but nothing special. This place is great for families but if you're young and looking to party you can probably find better alternatives. Service: Our rooms were cleaned every single day without delay. Everyone was full of smiles and eager to help. Nobody acted entitled and happily provided amazing service without expectation of tips. Thank you to everyone of you amazing people! Overall: All in all Royalton Bavaro was honestly my favourite resort I've ever been to. Me and my family had an unforgettable vacation which we will all cherish for the rest of our lives. Thank you to everyone who made it so special, we are infinitely grateful!

Overall, my experience was spectacular. I want to give special thanks to my concierge Adonis Sanchez, who made my stay so much easier. He took care of booking our restaurant reservations, arranging our two rooms close together so my family could be nearby, and he checked in on us every single day. All the staff were super friendly and always willing to help. The housekeeping ladies did an excellent job, cleaning our rooms daily and changing the towels (I stayed in building 11). The bartenders were also amazing—very attentive and always full of energy. As for the facilities, they are quite good but definitely need more maintenance. The pools have some broken areas that can be a bit dangerous; in fact, my child got a small cut on the second day, though thankfully it wasn’t serious. Overall, the hotel looks a little dated, which explains the need for more upkeep.

I stayed in this property in August 2025 and it was a total nightmare. There is no lounge for Platinum, Titanium and Ambassador Elite members and the property have a private club that requires an extra fee to have access to it. I was not interested in paying extra for that club. Once I started to explore the property, a lot of the hotel staff were pushing hotel guests to purchase the club access to the point of harassment. One of the hotel staff deceived me by convincing me to get a free massage for having a high status. I met him early in the 7am morning as he requested outside my suite to receive the free massage coupons. He lied to me, begged for me to go to the walk through tour for the private club and he said in order for me to receive the free massage I have to go through this 'timeshare' walk through with the club staff. I went through the whole walk through lasted about 2 hours and I told them I am not interested at the end. What a waste of time. Housekeeping takes forever to clean the room and they do not even change the bed sheets. Housekeeping stole money from my suite and the property charged me for an excursion I never went to. 2 months later and I never heard any update from this property. I tried several times to have Marriott assist me with this issue and the hotel property gives them the run around to not return my money that was stolen from my suite and the money they charged my credit card for an excursion I never went to. I have also got food poisoning from the buffets and the restaurants inside the property. I strongly recommend anyone to stay away from this property and any Royalton properties.

I was here in 2019 and 2020 and now in 2025. This is a 3 star resort. The rooms are absolutely run down in just a few short years and it’s shocking. See photos. The service is terrible as well (slow and non existent and they tell you to use an app that doesn’t work). The buffet used to be great and is now very hard to find anything you can keep down. Very unfortunate because we thought we had found “the one” consistent resort we could come back to anytime but this is truly shocking. 3 stars at best. Please please please book something else. We booked the presidential suite for reference.