Royalton Blue Waters, An Autograph Collection All-Inclusive Resort

I got married here back in May of 2024 and my beginning experience was a mess. Selucia (part of the bridal planning team at the hotel) was very rude and unprofessional to me the bride. This was supposed to be a happy and stress free day for me. I had to involve management with tears in my eyes and request for her not to have any parts in the planning of my wedding and she still was allowed to. I feel like the most important and special day of my life would never be the same bc of such a mean hearted and unprofessional woman. My ceremony was great bc Ayana coordinated it (another staff member from the wedding planning team) and it was breathtaking I would honestly say the best party of my wedding. However, my reception was in an old, smelly and super large space that wasn’t cut out for my wedding guests as an alternative bc they thought it was going to rain and my original space request appeared to no longer be available. When I walked into the space I cried bc nothing I asked was done for my reception and Selucia was apart of it. Every time my husband and I think back on the amount of money spent for our wedding compared to the experience it was definitely unmatched. I would have never had my wedding here if I knew my experience would have been a nightmare like it was with Selucia. I don’t even have any good pics from my reception unfortunately bc the space my reception was held looked so bad. If I could do it again this is a good vacation spot but not for weddings. After countless calls to management months later we were offered a two day stay to come back and have a better experience.

This was our second time at Blue Waters. |Hotel itself is very clean and tidy. The majority of staff are very helpful and attentive. The pool waiting staff was very hit and miss. |Food was mainly good. The steak house has definitely lost some of its appeal. The bread and oil (vegetable oil) not olive wasn’t pleasant. The plate arrived with oil still in the plates. The open kitchen is now frosted over and cannot watch the chefs at work. |I don’t feel the resort food/drink in Jamaica is as good the Cancun resort. ||The rooms in Jamaica are more modern than Cancun. |We had a few minor issues that were resolved very quickly by Brenda the general manager. She is a beautiful lady inside and out. Very genuine and kind. ||Also Britannia in the coffee shop remembered our order after the first day. She was also very polite and kept the counter tidy. ||The hotel was also selling day tickets this then lead to some eating areas and bars not being able to cope with the volume of people. A little disappointing when we had paid to stay at the resort for a second time and receiving a completely service. ||We did hire a local driver to go to mo bay. |We used the vendors to the right of the resort for horse riding.

We spent 10 glorious days at the Royalton Blue Waters this summer. The hotel is modern, beautifully maintained, and filled with great amenities — from the gym my husband enjoyed daily to the lazy river and water park our kids couldn’t get enough of. There was truly something for everyone in our family of six to enjoy. The **staff was outstanding**! From **Bianca** at the main lobby bar, who knew us by name from day one, to **Brandon** at the waterfront sports bar, who made every drink with care and attention. The friendly servers made each dining experience a pleasure. But the **Vibe Team** truly stole the show! Their performances during Vibe Night and Jamaican Independence Day were absolutely incredible. **Picord** has “cementicated” himself in our hearts forever, and **Britine** had us at hello. ❤️ We loved, loved, *loved* our stay and can’t recommend this hotel enough. Until next time! 🌴

I was here in 2019 and decided to give it another try. This time I stayed in the right tower with a swim out and oh boy it’s anwful over there. Before we got settled in the room we waited almost 2 hours for housecleaning only to be put in a damp room, we switched rooms twice before just saying screw it. The room is in need of renovations, chipped wood, poor painting job, just disappointing. I don’t recall it being this bad on the left tower. For the price this hotel needs to do better. ||Customer service |Apart from the staff at the front desk everyone was very friendly. ||If ur not traveling with children stay on the adults only side. ||Entertainment |This was a joke 1 star for effort||Food |It was impossible to book at a restaurant so we did the buffet for 3 days and nope nope nope, this has gone down hill. The cafe had nice desserts. ||Location |It’s far but there’s uber now ||Highlight of trip|The swim out pool only! ||Final say |It’s a hard no for me, I would not come back here.

We stayed at Royalton Resort Jamaica for our honeymoon in May 2025. While the property itself is beautiful and has a lot of potential, our experience was mixed due to several maintenance and service issues. In our room, the water pressure went in and out on all three shower heads, and the water constantly shifted from hot to cold without properly mixing. The closet was falling apart, with doors off the hinges and shelving coming loose. Our air conditioning also wasn’t working, and when we called for service, the worker who came was very nonchalant and did not resolve the issue. Thankfully, we had a fan and were able to open the balcony doors in the evenings. Despite mentioning multiple times that it was our honeymoon, there was no acknowledgment or special effort from the staff, which was disappointing. On the positive side, the property grounds are stunning, the sand and beach water are amazing, and we enjoyed the water slides, pool, and cabana setups. The large, bright buffet dining area is beautiful, though the food itself was fairly average and servers often forgot basics like tea or coffee at breakfast, which we had to request ourselves. A highlight was the omelette station lady in the mornings, she always served with a genuine smile and positive energy, which stood out in contrast to much of the other staff who seemed overworked and unmotivated. Overall, Royalton offers a gorgeous setting, but the lack of attention to detail in room maintenance and the inconsistent service left us underwhelmed, especially for such a special trip. With more care in these areas, it could truly deliver the luxury experience it aims to promise.

I recently stayed at the Royalton Blue Waters in Montego Bay from October 23rd to October 27th to attend a wedding. Unfortunately, my experience was marred by a series of unfair treatments and financial exploitation, which I believe stemmed from being an American citizen. ||Before the hurricane struck, I encountered several issues, including a malfunctioning refrigerator, leaks from the ceiling, and being locked out of my room for hours despite repeatedly informing the staff. Unfortunately, there was no sense of urgency in addressing these problems. Throughout my stay, I also struggled to get housekeeping to provide fresh linens and properly clean our rooms.||The wedding party was originally scheduled to leave on Monday, October 27th, but we were unable to do so due to the storm and airport shutdowns. Despite our predicament, hotel management charged us exorbitant and inconsistent rates for additional nights, fully aware that we were stranded and had no control over the situation. Meanwhile, they were accommodating their staff and their families free of charge.||When I sought clarification about these charges, I was met with rude attitudes from some staff members, notably Dorothy and Shanelle, who would either dismiss my inquiries or walk away. ||Once the hurricane hit on October 28th, the hotel failed to provide adequate food, proper safety measures, evacuation plans, or updated information. On October 29th, we still received insufficient food and no updates. By October 30th, the hotel began charging us $20 for a bus ride to reach an area with cellular service so we could contact friends and family back in the United States. Additionally, they started locking guests out of their rooms until further payments were made.||I understand that we visited during hurricane season, but the treatment I received was deeply disheartening and unacceptable. This experience has left me feeling unsafe and has diminished my desire to return to Jamaica in the future.

I was here recently 9/14-9/18 for my Birthday and no I would not go back. The room looked like they’ve never updated ever. The curtains were nasty the furniture was too I used their Lysol to spray the bed so I could rest. Entertainment was nonexistent.. Staff dancing to music is not entertainment. They should have a better variety of food at the buffet. I sat by the pool and I with I remembered the waitress name now she was GREAT and constantly checked on us. Here are photos attached. The swim out are was the nicest part of the room. Even our safe stopped working.

Our reservation was cancelled due to the hurricane, very understandable. We were told the refund would take 7-10 business days. When we didn’t receive the money we called the number provided but they didn’t have any answers, we were told to contact the resort directly. The phone number wasn’t working so I emailed them. I had to email them multiple times to get a response and they said they didn’t charge us and if they did, it would take up to 30 days to receive a refund. It was already more than 30 days and We sent them proof from the bank that $2,100 was taken out of our account. They said they sent it to corporate. Finally we heard back from them after multiple attempts of reaching out again. They said we’d receive the refund by the end of the week and we did not. I then emailed them multiple times since then and have not heard back. This is absolutely ridiculous and we need our money back.