Royalton Blue Waters, An Autograph Collection All-Inclusive Resort

Stayed here for my cousin wedding, not really a resort… runs more like a hotel. The rooms were nice, but lacking aesthetics for a five star resort. Our balcony had two lawn chairs and a table which you could have gotten at HomeGoods. Our room was supposed to come with snacks. It did not our mini bar consisted of two beers, four waters two sprites and two cokes. However, the buffet outside at the restaurant was great. We had dinner at the Indian restaurant and our server, Brandon was the best part of the trip. Customer Service is lacking, especially at the front desk, the drinks all were delicious. However, this is not Montego Bay and that is what it is advertised as my first time in Jamaica… would I return? yes. would I return to this location? Absolutely not!

From the moment we arrived, our stay at Royalton Blue Waters was nothing short of exceptional. Every detail was immaculate—from the pristine grounds to the warm, attentive service that made us feel like royalty. A special shoutout to our incredible butler, Juddikay, whose professionalism and genuine care elevated our experience. She anticipated our needs before we even voiced them and added such a personal touch that we felt truly pampered. The dining experiences were equally unforgettable. The buffet offered a wide variety of fresh, flavorful options that catered to every palate. Zen was a vibrant and interactive delight, and Hunter Steakhouse delivered perfectly cooked steaks in a cozy, upscale setting. The pool and beach were absolutely stunning—crystal-clear waters, soft sand, and plenty of space to relax or explore. Whether we were lounging under the sun or enjoying a refreshing swim, the atmosphere was pure paradise. We left feeling refreshed, grateful, and already planning our return. We can’t wait to come back with family and friends to share this slice of heaven. Royalton Blue Waters, thank you for an unforgettable stay!

My vacation to Jamaica was amazing but almost ruined because of this horrible resort. The grounds were beautiful, the pools were really nice, and the overall look of the place was amazing but this did not make up for the endless problems including: - Room had the wrong bed setup even though we confirmed what we needed ahead of time - twice - Within minutes of arrival we had a "concierge" try to setup a meeting with us which turned out to be the hotel trying to sell us a future vacation. We weren't interested but they kept calling us starting at 6:30 in the morning and woke us up to try to get us to go! - Shower temperature kept shifting from cold to hot at a moments notice all all times of the day and was nearly impossible to use - Elevators were constantly down, most buttons for the elevators were broken - In the entire week stay we had there was 0 availability for some of the restaurants and some were even closed. What is the point of 11 restaurants if you can actually get a table? - Very poor service at some of the restaurants. My pizza came out wrong at the Italian restaurant and they refused to make me a new one because it was late but we were on time for our reservation - Staff kept harassing us to fill out reviews, this did not feel voluntary and they hovered over us till we gave them a good rating - Out at the beach we sat down on a chair that we didn't know was part of the "Diamond" section and within minutes the staff asked us to move, even though there wasn't a single other person in the area. They even threatened to call security. - Very limited services available late night or early morning. Had to go to a neighboring hotel just to get a cup of coffee before 7am! How can something basic and easy not be available? - Very long waits as most of the bars to get drinks, and even longer waits after putting in an order The buffet was great, room was comfortable, and a lot of the experience was great but I would never consider going back to this resort or any other run by this company

I recently stayed at this all-inclusive resort and had a nice time! The suite I had was beautiful , with a private jacuzzi and stunning ocean views. The 24/7 room service was a highlight, and I loved the variety of food options available. The resort itself has a lot to offer, including multiple restaurants ( requiring reservations), an ice cream shop, souvenir store, bars, live entertainment, and even a club. The pool area is fantastic, with a pool bar and another pool and a kids' water park. The beach is cozy, but not wide. My only issue was with the maintenance service. I had a problem with my jacuzzi, and the repair guy showed up with a burger in hand... let's just say it was a bit unprofessional. The location is a bit far from Montego Bay, and taxis are pricey ($100-120 one way).

Picard at the beach- provided exceptional customer service and enough laughter for a lifetime! We have returned home with wonderful memories. The location, our room and attentive service were excellent. I did not give overall 5 stars because of the food. The food service needs to be improved. Lack of availability and quality of food at the restaurants was disappointing for an all inclusive. The morning buffet was wonderful- both food and service. Other than that we were pleased!

Amanda was amazing with making my milestone birthday celebration special. She put thoughts into decorating my room and made it look amazingly beautiful. The efforts she put into coordinating the planning and executing everything timely and looking awesome. Thank you to everyone who participated into making my special day a great one, especially AMANDA!!!! I really enjoyed our stay in June 2025..Thank you…

We made our vacation not the staff at the Royalton accept Petrula, Kimoy & Michelle who were very accommodating during our stay. Outside of that the food was ok no oxtail while we stayed. Jerk hut meh only chicken good on the grill. Rest of the food dried up until the festivals look like 💩 . Restaurants all booked. Room service was gross as well. The buffet was good especially early breakfast and servers were good as well. The beach was great and peaceful in the early am. The attitudes of the employees is lacking in customer service. Rude, dismissive and arrogant. Asking for simple things for your guest to enjoy their experience. People having floods in rooms, no towels and floor is dirty. No iron. Would I recommend anyone staying here no. Is this a five star absolutely not. I give it a 3 star at best. The room was dirty and not cleaned properly. Trying to sell all type of things when people have come to enjoy the island and vacation with their hard earned money is a turn off completely. The entertainment staff was great. The beach beautiful and the ocean/view great. Try the grand or Iberstar or Royalton negril. Targeting anyone because of your personal beliefs is highly unprofessional and very counterproductive to the success of a property and management that allows this behaviour and does absolutely nothing about it should be terminated.

The rooms were pretty nice but they messed up our room. We’re supposed to have two queens and one pull out. We had three people. The service was OK. We ordered room service. They got our order completely wrong and we told her and she just said oh well cause we As in the four of us, me and my family three of us ordered burgers one of us ordered a wrap. The only thing they got correct was the wrap. It was an all inclusive, but gotta say it was pretty disappointing. There was so many small things and they added up so much like none of the vanilla flavored things. They were all coconut flavor instead of vanilla. There was blasting music almost every single night. I could barely sleep, and there was a buffet, and it was huge. It was really big, but the food was kind of disappointing. There was only a number of options and a lot of of them Weird I would recommend going to the one next to it RIU or just any single different hotel specifically it wasn’t even in Montego Bay. It was in coral Springs I think. Would recommend for one time only would not come back and in my family‘s room didn’t even have a drain like a drain plug which was weird and then their TV wasn’t working. We didn’t have batteries in our remote Just the smallest things. And a lot of the stuff here didn’t open for a while and I was kind of just disappointing. I mean they advertised it so much but it was just not the best at all and it is an all inclusive and this is probably the worst all inclusive I’ve ever been to I mean, we got what we paid for most of the restaurants served super small sizes And showers while you were in like the middle of a shower the water would just cut off that’s all and if the hotel sees this, I’m very sorry, but please fix your resort. Plus all the employees were super nice, but they all looked depressed and when I mean, depressed, I mean like they didn’t wanna be there at all would mostly recommend this place for like only adults. They had a hideaway part which was adult only but I would say this whole resort was pretty much for adults. There wasn’t a lot for kids. There was a small kids section and they had four slides that weren’t even on most of the days. I am sorry if the resort/hotel sees this but this place was kind of disappointing would recommend for one time one time only would not come back.