Royalton Blue Waters, An Autograph Collection All-Inclusive Resort

I got married here back in May of 2024 and my beginning experience was a mess. Selucia (part of the bridal planning team at the hotel) was very rude and unprofessional to me the bride. This was supposed to be a happy and stress free day for me. I had to involve management with tears in my eyes and request for her not to have any parts in the planning of my wedding and she still was allowed to. I feel like the most important and special day of my life would never be the same bc of such a mean hearted and unprofessional woman. My ceremony was great bc Ayana coordinated it (another staff member from the wedding planning team) and it was breathtaking I would honestly say the best party of my wedding. However, my reception was in an old, smelly and super large space that wasn’t cut out for my wedding guests as an alternative bc they thought it was going to rain and my original space request appeared to no longer be available. When I walked into the space I cried bc nothing I asked was done for my reception and Selucia was apart of it. Every time my husband and I think back on the amount of money spent for our wedding compared to the experience it was definitely unmatched. I would have never had my wedding here if I knew my experience would have been a nightmare like it was with Selucia. I don’t even have any good pics from my reception unfortunately bc the space my reception was held looked so bad. If I could do it again this is a good vacation spot but not for weddings. After countless calls to management months later we were offered a two day stay to come back and have a better experience.

We spent 10 glorious days at the Royalton Blue Waters this summer. The hotel is modern, beautifully maintained, and filled with great amenities — from the gym my husband enjoyed daily to the lazy river and water park our kids couldn’t get enough of. There was truly something for everyone in our family of six to enjoy. The **staff was outstanding**! From **Bianca** at the main lobby bar, who knew us by name from day one, to **Brandon** at the waterfront sports bar, who made every drink with care and attention. The friendly servers made each dining experience a pleasure. But the **Vibe Team** truly stole the show! Their performances during Vibe Night and Jamaican Independence Day were absolutely incredible. **Picord** has “cementicated” himself in our hearts forever, and **Britine** had us at hello. ❤️ We loved, loved, *loved* our stay and can’t recommend this hotel enough. Until next time! 🌴

We recently spent five nights at Blue Water Resort. After nearly 15 hours of travel, we were exhausted upon arrival, but the staff welcomed us right away and the service at check-in was excellent.||Unfortunately, my first impression was dampened a bit when, immediately after checking in, I was approached by a salesperson offering a “90-minute” presentation the next morning. It was pitched as a quick breakfast and a free cabana in exchange for attending. Personally, I don’t think the arrival moment is the best time to approach guests with sales pitches—especially after long travel days. Someone from our group did attend, and it ended up lasting close to four hours. It was a high-pressure presentation about becoming a Royalton member for around $14,000, supposedly offering discounts at their resorts worldwide. He ultimately left without signing anything—and didn’t even get the promised cabana since he didn’t want to sign before reading the agreement. I was very glad I opted out.||While waiting for our room (about an hour and a half), we sat in the beautiful lobby—though it was quite hot since there didn’t seem to be much air conditioning. Once our room was ready, the view from our balcony completely won us over. It was stunning. The room itself was lovely, but we did notice some minor maintenance issues over time: the balcony door didn’t lock properly, there was a rough drywall patch in the bathroom, and the hot tub jets wouldn’t stay on. Small things, but surprising for a five-star resort.||We were supposed to have three bottles of in-room liquor, which arrived only after I asked twice. Our wristbands also had issues unlocking the door, and one door never worked at all, so we had to access our suite through the adjoining room. None of this ruined our trip, but again, not quite five-star quality.||Housekeeping was great—very thorough and responsive when one of the kids spilled soda in bed. However, room service and restocking were hit or miss. We had seven people in a two-bedroom suite, yet the fridge restock included only four waters, six beers (none of us drink beer), and a few sodas. After requesting more, we finally got 15 waters, 10 Coke Zeros, and plenty of towels.||Our room came with a butler, who was incredibly helpful with dinner reservations, especially for our large group. Dining overall was a highlight. The Italian restaurant was decent, the steakhouse excellent (highly recommend the rib-eye), and the hibachi not only good but entertaining thanks to the lively chef. The surprise standout was the Indian restaurant—absolutely delicious. I hadn’t planned to try it but ended up loving it. For lunch, the Jerk Hut became our daily go-to—the jerk chicken was incredible. Breakfast at the buffet was the weakest meal, though. By 8:30 or 9 a.m., much of the food was picked over, and the omelet line was long.||The drinks varied depending on the bartender—some mixed them perfectly, others a bit too strong—but all the bartenders were friendly and fun.||The gym was a pleasant surprise. Based on the photos I’d seen beforehand, I expected just a few treadmills and some dumbbells, but it was much better equipped than that. It had multiple machines, a couple of squat racks, a recumbent bike, and a stationary bike. I only managed to work out a few times since it got busier as the week went on, but overall, it exceeded my expectations.||The Vibe Crew was another highlight. They kept the kids entertained all day with pool games, volleyball, dancing, and scavenger hunts.||All in all, we had an amazing time. The views were beautiful, the atmosphere relaxing, and the people genuinely kind. If your goal is simply to unwind by the pool or beach with a drink in hand, Blue Water Resort delivers. But if you’re expecting a flawless five-star experience with top-tier amenities and seamless service, you may find it falls a bit short.

Royalton Blue Waters I have to say, after experiencing the all inclusive with the diamond club add on. I would never do a resort again especially a Royalton one, for the price I paid I should have enjoyed this stay a lot more. It took me almost 3 days to meet my butler while everyone else with my group met theirs and was getting help by them. The one thing I asked for was a bottle in my room and some extra direct coke mixers and it took 2 days to get the bottle and I never got the sodas. The locks in my room kept screwing up and locking me in the room and I put in a work order and the closed it and then it happened again pretty much every day that stay, I almost was too late to the wedding because of the door. The drinks and food were pretty sad, I was tired of rum by the end of the week and most of the bars have low quality alcohol. Literally all the restaurants sucked. I was able to find a little bit of decent food but I was so disappointed by the quality of the food most was bland or just plain horrible. The steakhouse would be out classed by Applebees. Yeah I won’t do another all inclusive after this experience for sure will never stay at a Royalton again. I paid extra for the diamond club and didn’t get to use it all so complete waste of funds for this trip.

Firstly, this place is not in Montego Bay and as such I had to drive an almost additional 2 hours to find the location. I had to use the address for the Hideaway side of the resort as the Google GPS took me to the town of Monetego Bay which is not correct. The tile floors in the room are filthy like they have not been properly cleaned in months..You could see the streak of dirt where they likely dragged the filthy mops on the floor.. The food in the buffet area had quite limited selections.. The food was mediocre in my humble opinion (and I'm Jamaican born) The service is subpar.. I understand people in Jamaica are quite brash and nonchalant at the same time however, when you provide a service especially to foreigners, there has to be a mental shift. It is not acceptable to act as though you are doing us a favour..We work hard, and make decisions to come to the resorts to relax, rejuvenate and have a good time. It is only reasonable that we leave feeling our funds were well spent. The staff, manager included needs customer service training. There are tons of places including other countries that we can go to, so coming to the resort we do not expect to be treated with scant regard. For the Royalton Brand, this is unacceptable! It is not five star and as I read the reviews I agree with those folks..I am utterly disappointed and will never return and anyone who asks, I will tell them a resounding no to coming to this place..there are better places in Jamaica with respectable service. This was my second visit to this resort and I do not believe there will be a third. I work for a large corporation and interact with more than 200 folks in my department, as Jamaican born, most including managers look to me for guidance on coming to the island and where to stay and I will NOT recommend this place! As a Marriott Ambassador Elite member who spends more than 100 nights in different hotels yearly..This place is lacking! The grounds are beautiful but that's about it

Went to this resort to attend a "destination wedding." Compared it to Royalton Punta Cana which I experience back in 2018. Didn't compare. Not in service, drink and food options, nor activities. Yes, I did have Diamond Club. The beach is amazing. Staff is friendly. Plenty of bars and swimming pools. Not too far from the airport. Not on the level of the newer Royalton resorts. This place needs a ramp up. Traveler be ware. I do believe the bride and groom were happy.

Chevanese the server and Mr. Andrew the manager kept my family and friends very quenched with our needs, they also accommodated us with our drink of choice, and continued to show excellent customer service support, by checking on us, making sure our needs were met. This was a wonderful crew and an experience right before our wedding ceremony. Thank you so much for your hospitality! Jamaica one love! Irie!

Is about an hour from the airport. However, transportation was cheap and easy to get. |Hotel was clean. Our housekeeper, Jaynie, was wonderful. She went above and beyond. ||Vibe Team was great - Moriah, Jordan, Kash. Everyone kept the vibes going. The kayak race was really fun. ||Daniel was a great aqua fit instructor. It is clear he knows what he is doing!||Pool staff attendants were also very attentive and helpful. ||I only wish it was easier to get reservations to the dinner restaurants. When we arrived, everything was already booked.