Nickeisha Lewis
Google
We stayed at Royalton Resort Jamaica for our honeymoon in May 2025. While the property itself is beautiful and has a lot of potential, our experience was mixed due to several maintenance and service issues.
In our room, the water pressure went in and out on all three shower heads, and the water constantly shifted from hot to cold without properly mixing. The closet was falling apart, with doors off the hinges and shelving coming loose. Our air conditioning also wasn’t working, and when we called for service, the worker who came was very nonchalant and did not resolve the issue. Thankfully, we had a fan and were able to open the balcony doors in the evenings. Despite mentioning multiple times that it was our honeymoon, there was no acknowledgment or special effort from the staff, which was disappointing.
On the positive side, the property grounds are stunning, the sand and beach water are amazing, and we enjoyed the water slides, pool, and cabana setups. The large, bright buffet dining area is beautiful, though the food itself was fairly average and servers often forgot basics like tea or coffee at breakfast, which we had to request ourselves. A highlight was the omelette station lady in the mornings, she always served with a genuine smile and positive energy, which stood out in contrast to much of the other staff who seemed overworked and unmotivated.
Overall, Royalton offers a gorgeous setting, but the lack of attention to detail in room maintenance and the inconsistent service left us underwhelmed, especially for such a special trip. With more care in these areas, it could truly deliver the luxury experience it aims to promise.