Royalton Grenada, An Autograph Collection All-Inclusive Resort

We just came back from 6 nights at the Royalton Grenada with two families totaling 9 people. The property is nicely maintained, dining rooms are attractive, beach front and pools are beautiful. Even during a busy week the resort did not feel too crowded. Gym was a highlight. HOWEVER, there was enough lacking to feel somewhat disappointed. The food was definitely tough. A la carte reservations were hard to come by and it was often challenging to find something pleasant to eat. Food and drink items (once even ice!) often ran out. Rooms were clean and adequate but had a noticeably musty smell, the shower was more of a trickle most of the time, and the walls were the thinnest I've ever experienced. Staff varied from quite friendly to reluctantly helpful. Activities and entertainment were underwhelming. Take home message - we had a decent time, but we would not run back.

This is my first Trip Advisor reviewer; so I’m going to lean on the edge of being very descriptive. ||||The punchline: I’ve stayed at a Sandals property before, and well prefer the Royalton Grenada, and would even if the prices were the same (which they’re not)!||||Trouble in paradise started before I left home. My card was supposed to be charged in full upon booking and “something went wrong” and it was not. My travel partner was scheduled to arrive 3 hours before me and I didn’t want her to have any trouble checking in, so upon receiving an email 10 days in advance saying I’d have to pay in full upon arrival, I contacted Marriott. They gave me the contact info for the property who took 8 days to process my payment. Alas, my friend had no problem on check-in except that I had requested two queen beds and we got a king (but I understand it is a request not a guarantee). It was a very nice room on the top floor with a view of the ocean. ||||I do not think anyone cared much that I’m Marriott Gold and booked through Marriott.||||When I got to the property my phone was not working so I couldn’t get in contact with my friend; everyone was very nice and helped me get to her. I requested to see the butler after and they hooked us up pretty quickly. I asked what they did for us and they did not mention the packing/unpacking that’s listed on the website. I don’t know what would have happened had I requested it but we decided to do it ourselves.||||Dinner reservations times (which the butler hooks up) were not consistent in the butler and restaurant’s records for two of the three nights we made the reservations.||The fourth and final night we didn’t know when we’d be back from our boat cruise so decided to plan to try the buffet. ||||I’m gluten intolerant. There are markings on the menu in all 3 reservations restaurants but they are not accurate; more options are available. I agree with the other reviews that the French restaurant is the best. They even had gluten free bread for before the meal!||||For the buffet, they introduced me to the chef and had her show me around. Would have been great except I’m not entirely convinced the chef had a good working understanding of what gluten was and how it might appear in dishes. There were no gf markings on the buffet itself.||||Also for the buffet I requested to purchase the coconut – long story short I’ve been waiting for a coconut for 13 years so I seized the chance. It was a very, very, very complicated process. I don’t regret it – just be warned. || ||Now to the serious bit. We had a medical semi-emergency at 3 AM; a full body allergic reaction to an ingredient used in a spa treatment. For the most part – everyone on property – especially our butlers Yolanda and Edison, and including the nurse/doctor on staff, the property manager, and the spa manager did an amazing job handling the situation. Unfortunately, the man covering the front desk phone line at 3 AM did not get the excellent service memo, told us the medic center didn’t open until 8AM (they opened at 7AM) and that we were fresh out of luck. ||||Once we got to the medic center the nurse confirmed that it was enough of an emergency that had they been contacted they would have had the doctor come to our room in the middle of the night.||||While we were waiting for the medic center to open we ordered (at 4:15AM) room service that we’re still waiting for.||||The facilities are GORGEOUS. The view from the room can’t be beat, there’s a diamond club dual infinity pool with a swim up bar, and the Italian restaurant (where the diamond club breakfast is) is breathtaking. The diamond club breakfast is also completely the bees knees and came equip with GF pancakes.||||There is security on the beach, but despite this I stopped going to the beach after having to avoid a photo guy, a guy selling necklaces (Marvin), a woman selling shawls, and a man selling I don’t know what as I ran away as he was calling after me.||I took two of the fitness classes: aquafitness and sunrise yoga they were both excellent (but short about 30 minutes). The fitness center itself has lots of equipment and a lovely view. I imagine the HIIT class would have been more intense but didn’t try it.||||The diamond club area is over a hill from the main hotel; but we had absolutely no trouble getting golf cart escorts quickly when we wanted them.||||Also – for Diamond Club there are often food and drinks (alcoholic included) available. This helped greatly in a pinch several times because the restaurants have short hours. I was disappointed that they didn’t refill the fruit bowl in our room after our first morning.||||The lunch situation. There’s a lunch buffet which we didn’t get to try because it doesn’t open until 1230PM. Neighbors, the Diamond Club only beach restaurant, serves 12-4. As GF I could only eat one thing on the Neighbors menu so I did – 3 days in a row.||||My biggest complaint was the tipping situation. We brought a $100 bill along with smaller bills and because it had a wrinkle in it they called it “torn” and said they couldn’t break it down. There was no ATM on property for us to get more money at. Our smaller bills didn’t stretch very far and I felt very guilty that we couldn’t tip as much as I would have liked for all the excellent service we were receiving.||We also got locked out of our room for a hot second due to the battery dying in the key apparatus – but they resolved it very quickly.||||There are Nexus tour people on site in the lobby to help set you up. They were fabulous and very accommodating. One of our tours was through Viator (we booked it on the Marriott website) and we were 3 minutes late due to our medical semi-emergency and they held the tour for us and were very nice about it! The tour guide who’s name I don’t remember deserves major kudos for the excellent job he did all throughout the tour. ||||Don’t miss the little coffee/gelato shop in the main building! The property overall was VERY clean.||||All in all: I’d do a Royalton again (if it wasn’t so far from home - over any hotel I’ve ever stayed at). But I would highly recommend getting a diamond club room. I also had a little envy for the people in the swim-up suites.||||I love the people in Grenada so much that as much as I’d love to try new places, I’m likely to go back.||||My friend was advised by medical staff to not go outside for long periods of time for the remainder of our trip which did kind of ruin things, but despite that I’d still call it a 5 -star vacation. Thanks Royalton Grenada team for a good trip and for sticking with us through the literal bumps we encountered.

We stayed at the Royalton Grenada from 5.12 to 12.12.2025 in room 14-308, which had a stunning view and was one of the highlights of our stay. The location and views are beautiful, and we enjoyed spending time at the beach and in the water. However, the beach was often dirty with plastic, which is disappointing given that it is promoted as a turtle hatching ground and should be kept especially clean. Lifeguard presence was inconsistent. Service throughout the resort was weak. Many staff members seemed disengaged and frequently on their phones. Reception was not welcoming and provided very little information at check-in. We only found out at the end of our stay that excellent yoga classes were offered, but they were never explained or promoted. Management visibility was low; instead of calling rooms, managers should be present in restaurants and speak directly with guests. Electric service carts drove around day and night with loud reversing beeps, which affected the overall atmosphere. That said, we did feel safe at the resort thanks to a strong security presence. Food quality was inconsistent. The omelette station at breakfast was a highlight, but dry meat and cheese, bacon running out, missing allergy labels, and impractical syrup service were disappointing for a resort of this level. The Taj Indian restaurant lacked authenticity, while the lunch buffet, especially the pasta station, was a pleasant surprise. The room had a great view but showed wear. Blackout curtains did not close properly, the bathroom trash was never emptied, and the do not disturb sign was not respected. Simple additions like feet-washing stations near the beach would help reduce sand in rooms. Checkout was poorly handled. The bell boy never arrived for luggage pickup, so we carried five bags ourselves after being told checkout was strictly at 13:00. A feedback card was filled out, but no one acknowledged it. The resort credit felt misleading and had to be requested at reception, offering little real value in an all-inclusive setting. The garden and landscaping team deserves praise for keeping the grounds clean and well maintained. Overall, the resort has great potential and a beautiful setting, but improvements are needed in cleanliness, communication, staff engagement, and overall management. We will be sharing this feedback directly with Marriott.

Royalton Grenada not 5-star for us! Please read reviews carefully. A lot of the 5-star reviews highlight specific employees (often entertainment), but our overall resort experience did not match a luxury standard. What went wrong (highlights): Check-in: Renell insisted our reservation was only for 2 people (incorrect), then “found” the notes with no apology. Room issues: damp/stale smell, 2/3 keys didn’t work, phone only worked on speaker, TV showed no one was checked into the room and did not work. Follow-up was poor: I called around 4 PM and Claudine said she’d forward the TV issue. By 11 PM, it was still unresolved. Javon said he’d look into it, but never received a call back. When I followed up, he said it would have to wait until tomorrow and refused to provide a manager’s name. Dining issues: Room service items were unavailable (no Hawaiian or cheese pizza/fruit plate) with odd substitutions (no ranch for chicken tenders, offered French dressing). At Nibbles restaurant, we were repeatedly told they were out of at least 3 menu items before we even ordered. Daily check-in calls: Felt scripted. When I said things “could be better,” the response was “that’s great to hear.” Departure transfer/cart failure: Cart scheduled for 12:00 PM never arrived. After multiple calls with delays/no answer, we finally flagged down a cart at 12:46 PM. Management concerns: Asked front desk for a manager, spoke with Akim (said he’d look into television issue). No follow-up by 4 PM; then told he was gone for the day. After speaking with Akim (who was presented as a manager) and not receiving follow-up, I requested another manager through the front desk and later met with Dontee. I requested a one-night credit due to the inconvenience (especially the TV issue and lack of follow-up). He said he couldn’t offer that and instead offered Marriott points. Dontee instructed me to return the next morning to complete the points paperwork; however, I was presented with an NDA. I stated that I was not comfortable signing it. He advised that it was okay and that the points would still be issued; however, they have not posted to my account, even though I was told it would take 48 hours. During our stay, the resort was going through an inspection with leadership on-site, and at times it felt like the focus was more on that than on resolving guest issues. Bright spots: 5-star service from servers Chris Ann and Deleon. But overall, I can’t rate this resort 5 stars.

The resort itself is gorgeous, with truly stunning water views. The pools are well kept, and the staff were consistently friendly. That said, even by Caribbean all-inclusive standards, service felt a bit slow at times. Food was average overall, while the drinks were a definite bright spot. The beaches are pretty, but rough water plus reefs and rocky shoreline limited how much swimming we could comfortably do. Thankfully, the pools made up for it—our kids had a great time, and the small wading pools outside the rooms were perfect for a quick cool-off. Our room was updated, clean, and nicely decorated. The bars around the property were convenient, with multiple spots to grab a drink. Restaurants were hit-or-miss: mostly average, with some meals better than others depending on whether it was buffet or sit-down. We did have some excellent off-property adventures, thanks largely to the main concierge, who was very helpful with planning and bookings. The concierges closer to the room areas weren’t nearly as useful. Overall, our family had a great trip, but the experience didn’t quite match what I expected for the price

The Royalton Resort Grenada markets itself as a “five-star” property, but what we experienced was barely three-star service at best, and that’s being generous. The problems started immediately with check-in, which took over four hours. Reception repeatedly told us our room would be “ready soon,” a claim they recycled for the entire four-hour wait. Not once did they offer transparency, alternatives, compensation, or even a sincere apology. We were left sitting in the lounge area the entire time, essentially forgotten, while being actively misled. For a resort that charges premium prices, this level of disorganization and disregard is unacceptable. When we finally reached our room, it was clear that “five-star” was just a marketing label. Amenities like soap, hair dryer, and shampoo were missing, the sofa bed was broken, and bathroom outlets did not function: basic issues that should never go unresolved in a luxury resort. These are not minor inconveniences; they are fundamental failures of maintenance and quality control. The dining experience was equally disappointing. Every restaurant, every night, had multiple menu items unavailable, regardless of whether we were the first or last seating. This was a consistent pattern, not bad luck. Even worse, the New Year’s Eve set menu did not match what was advertised, with dishes either altered or entirely absent. For a special-occasion menu at a luxury resort, this is both misleading and unprofessional. Adding insult to injury, the meals generally took at least two and half to three hours to complete because the food came out at a snail’s pace. Despite paying extra for Diamond Club Suite and privileges, customer service remained average at best. There was never any sense of exceptional care, anticipation of needs, or recovery when things went wrong. Paying more simply meant paying more---nothing else. This resort is wildly overpriced for what it delivers. The gap between expectation and reality is enormous, and the lack of accountability or effort to make things right only made the experience worse. A five-star resort should excel in service, reliability, and attention to detail. This one fails on all three. I would not recommend this resort to anyone, especially those expecting luxury, competence, or even basic hospitality standards. Save your money and your vacation time; this property does not come close to justifying either.

A Beautiful Escape with One Notable Drawback The gardens at this hotel are absolutely stunning — lush, well-maintained, and perfect for peaceful morning walks or quiet afternoons surrounded by nature. It truly feels like a retreat. The beach is gorgeous and remarkably clean. There are a few rocky spots, but they're easy to avoid if you know where to swim, and they actually make for excellent snorkeling. The staff deserve special mention. Every single person we encountered was friendly, warm, and genuinely welcoming. Their constant smiles and helpful attitude made us feel right at home. My only real complaint is the food. For the price point of this hotel, I expected more. The variety was limited, popular items ran out quickly unless you arrived early, and some dishes were simply unavailable. It didn't quite match the quality of everything else. Overall, this is a wonderful hotel with beautiful grounds and exceptional service. Just set your expectations for the dining experience, or plan to eat out occasionally although the island is particularly expensive. I got it on sale -- paying full price might not worth it

Just got back a few hours ago from Royalton Grenada. Spent 5 nights with my wife and 2 teenage boys. I honestly cant understand why anyone will give this resort anything less than a 4 or 5 star review. I was really worried we would have a bad experience after reading all the negative reviews online. Ignore all the bad reviews! Our experience was the complete opposite. The hotel is located minutes from the airport on a gorgeous beach. There is more than enough staff available to take care of everyone. The resort does not feel overcrowded. Everyone is very attentive to your needs. You need to use the Royalton App to fulfil most of your requests. The food was good to very good. Lots of variety on rotation. The resort feels brand new and is very well maintained. The grounds are a tropical gardeners paradise and are immaculately kept. Probably one of the best tropical gardens I have seen at a resort in the Caribbean. A fantastic opportunity for birdwatchers. All the bartenders were great. There is an active lifeguard on duty. We experienced a very high level of hospitality from all staff members. You can tell that they were on their A game and they were really going all out to ensure that guests were well taken care of. Nightly entertainment was top notch. Every night was special. There was nothing we needed which when requested was not fulfilled! We did not leave the resort for 6 days, there was no need to. We had a fantastic holiday and we will return to this resort again. Thanks especially to Karina at reception for taking care of us. We were extremely happy with our vacation and have returned home rested, relaxed and ready to enjoy Christmas! Lots of love to everyone who cared for us. We appreciate your genuine warmth and hospitality! Merry Christmas! Sincerely. Dr. Rajesh Maharaj Trinidad and Tobago