Jonas S.
Google
We stayed at the Royalton Grenada from 5.12 to 12.12.2025 in room 14-308, which had a stunning view and was one of the highlights of our stay.
The location and views are beautiful, and we enjoyed spending time at the beach and in the water. However, the beach was often dirty with plastic, which is disappointing given that it is promoted as a turtle hatching ground and should be kept especially clean. Lifeguard presence was inconsistent.
Service throughout the resort was weak. Many staff members seemed disengaged and frequently on their phones. Reception was not welcoming and provided very little information at check-in. We only found out at the end of our stay that excellent yoga classes were offered, but they were never explained or promoted. Management visibility was low; instead of calling rooms, managers should be present in restaurants and speak directly with guests.
Electric service carts drove around day and night with loud reversing beeps, which affected the overall atmosphere. That said, we did feel safe at the resort thanks to a strong security presence.
Food quality was inconsistent. The omelette station at breakfast was a highlight, but dry meat and cheese, bacon running out, missing allergy labels, and impractical syrup service were disappointing for a resort of this level. The Taj Indian restaurant lacked authenticity, while the lunch buffet, especially the pasta station, was a pleasant surprise.
The room had a great view but showed wear. Blackout curtains did not close properly, the bathroom trash was never emptied, and the do not disturb sign was not respected. Simple additions like feet-washing stations near the beach would help reduce sand in rooms.
Checkout was poorly handled. The bell boy never arrived for luggage pickup, so we carried five bags ourselves after being told checkout was strictly at 13:00. A feedback card was filled out, but no one acknowledged it.
The resort credit felt misleading and had to be requested at reception, offering little real value in an all-inclusive setting.
The garden and landscaping team deserves praise for keeping the grounds clean and well maintained.
Overall, the resort has great potential and a beautiful setting, but improvements are needed in cleanliness, communication, staff engagement, and overall management. We will be sharing this feedback directly with Marriott.