Royalton Negril, An Autograph Collection All-Inclusive Resort

This is a very nice resort. They are in the process of renovating the rooms because they are outdated. The resort is in desperate need of extermination for roaches & bees. We stayed in a Presidential 1 bedroom which is perfect space for a family. The front desk, bell boys, housekeeping and dining room staff were WONDERFUL! Always a smile and a kind greeting. The entertainment team (Vibe team) was fantastic!! Every night was a treat! The DJs, Trouble, Strapp & Akeem were phenomenal!! I went to the "Culinary Experience" for my B'day which was exquisite! Thanks Shaunette & Yanique for making my day special! We were there during "Hurricane Melissa" Although the reception area took a toll, our building had minimal damage. Throughout Jamaicas' devastation, the entire staff, Miguel (GM) & Vibe Team continued to keep us informed, provided delicious food, clean towels & entertainment. They kept us Comfortable & Safe! Thank you & we appreciate you. "One Love"

I would rate the resort a 3 star. Overall our stay was not too bad- It depends upon one’s expectations. There is certainly room for much improvement at this resort. I visited with my family-all adults. We had different opinions about our stay, but we all agreed that the views and grounds were amazing 🤩. I did complain to the resort about my room, but I won’t go into detail to save the resort from embarrassment. The food wasn’t that great and having to make reservations to only a couple of onsite-restaurants that were opened was a headache! Some staff were welcoming and others not so much, but we were greeted often by friendly staff. If I could recommend anything-I would suggest better maintaining the cabanas in the pool area and step-up the quality of food in the dining hall. The good news is: Our stay wasn’t a horrible experience. If I had no other choice, I would consider returning.— I have recommended this resort to others, so they can experience themselves.

This was my second visit to the Royalton in Negril. I’m happy to say that the amazing staff and entertainment team bought us back to the resort and didn’t fail to disappoint. Special shoutouts to the fitness team (specifically Jovie, Garrison & Alpha), and the vibe team (Starfire, Astro, Tiny, Lucky, Trouble, DJ Smart, MJ & Prince); thank you to all of the old crew for welcoming us back and being the life of the resort! I also want to say thank you to the bar staff who work so hard every single day to check in and make sure that we were having an enjoyable experience! Just to name a few; Neckola, Horace, Romaine, Arvil & Natasha. Despite the positive experiences from staff, I did not have a great experience in other areas of my holiday. During our first week, we experienced an issue with our hotel room door not being able to lock. On closer inspection, it was as if it’d been tampered with and it took 2 different people and almost 3 hours to fix this. This did not set a good tone for the rest of the holiday. Another minor teething problem included heavy promotions on additional paid facilities such as the spa, excursions and premium alcohol (which were all mostly overpriced). Coming to an all inclusive resort, we shouldn’t feel obliged to spend more on facilities we didn’t factor into our budget. Each day we would get asked multiple times by the same people and it got boring pretty quickly. Our intention was to have a relaxing break, not be hassled by promoters trying to make us spend money on things we didn’t want to. I expected to come back to the resort and give the same 5-star rating as before, but standards and quality have dropped and as a result I cannot give a rating higher than 3 (which may even be too generous). As mentioned, the wonderful staff were the main reason for rebooking but unfortunately this cannot overwrite the overall negative experience, and I will not be considering coming back to the resort for a third time unless things improve.

We stayed five nights with two other families. The only highlight was the entertainment team. They were excellent during the day at the pool and at night with fun activities for everyone. Unfortunately, the rest of the experience was disappointing. The buffet for breakfast, lunch, and dinner was almost the same every day with no variety. The à la carte restaurants were much better, but only open at night. Bars served mostly cheap local and international brands, and when one brand ran out, it was never restocked, forcing us to change drinks. Customer service was poor. The water supply didn’t work properly for three nights. On our last morning, we had requested breakfast and coffee to take with us before our flight, but nothing was prepared. The manager apologized but didn’t fix it. Other guests also said staff ignore you once they know you’re checking out. Be careful if you are going to book this hotel. Overall, great entertainment but poor food, service, and guest care. Rating: 3.5 stars.

This was, without a doubt, the most disappointing experience I have ever had. We booked the Hideaway at Royalton Negril expecting a five-star, adults-only escape, but what we got was a worn-out resort, subpar service, worn down furniture and a constant feeling of being an afterthought to the main, family-friendly Royalton side.|Infrastructure: Beyond Disrepair, It Was Unsafe|The constant breakdowns and failures made the resort feel like it was actively collapsing around us.| * Elevator Traps and Water Woes: People were stuck in the elevators multiple times during our stay. If you weren't stuck, you were dealing with the water being cut off in the rooms—a major issue that occurred several times.| * A Leaky Roof in "Luxury": When it rained, our "luxury" room felt like a cheap tent. The ceiling leaked, which is frankly shocking for a resort marketed at this level.| * Disrepair is the standard: Missing hardware, broken fixtures, a dirty glass door on the patio, and a phone that didn't work the entire stay. For the price, this level of disrepair is utterly unacceptable.|The "All-Inclusive" Lie: Limited Dining and Hidden Fees|The promise of an all-inclusive gourmet experience was nothing but a sham designed to limit our options and constantly try to extract more money.| * Restaurants? Only Half of Them: Of the eight specialty restaurants advertised, only four were actually open on any given night. The limited availability led to long waits and a disappointing lack of variety.| * Constant Up-Charging: The staff was clearly trained to up-charge us at every opportunity. Every "culinary experience" felt less like a fine dining option and more like a sales pitch to spend more on wine, lobsters, or "exclusive" dishes. The "all-inclusive" price barely covered the basics.|The "Adults-Only" Misrepresentation|The Hideaway is sold as an adults-only sanctuary, but the resort management ensures you're never actually separated from the main family resort.| * Kid-Filled "Adult" Parties: Every major event and most of the evening entertainment were held on the family-friendly Royalton side. This meant the supposedly adults-only themed parties were full of children, completely ruining the atmosphere we paid a premium for.| * An Afterthought: The "adults-only" Hideaway area felt like a forgotten corner—a small pool while the family side enjoyed the main stage and all the best beach space.|Bottom Line: Save your money and go somewhere that actually delivers on its promise of luxury. This resort is coasting on an old reputation, and the experience is defined by broken infrastructure, terrible service, and a complete failure to deliver the adults-only getaway they advertise. This was a nightmare.|Never again.

I recently returned to The Hideaway at Royalton Negril in 2025 for my cousin’s wedding, after having an amazing experience here back in 2022 — Sadly, this time around was a complete disappointment. From the moment we arrived, the energy was completely different. The staff didn’t seem happy or motivated, and after speaking with a few of them, I understood why — they’re underpaid and frustrated. It really shows in the quality of service and overall mood of the resort. On top of that, staff constantly asked for tips, which made things uncomfortable and awkward. Most of the restaurants were closed, and the few that were open had very limited menus — many items listed weren’t even available. I understand it’s the off-season, but this level of unavailability is unacceptable for a resort in this price range. The food that was available was mediocre at best. The rooms were terrible — they smelled like mildew, our shower had standing water, and the toilet barely flushed. It honestly felt like zero effort was being made to maintain the rooms. While renovations are currently happening (which are much needed), guests shouldn’t have to pay full price to stay in such poor conditions. The only positive I can mention is that the property itself is well-kept — the landscaping and grounds are beautiful and clean. But that alone doesn’t make up for the overall decline in quality and service. I left feeling extremely disappointed and disheartened. I will never return to this resort and cannot recommend it to anyone.

This was my fiancé’s and I first time ever being in Jamaica. We were celebrating his birthday for six days out here. The whole time being here was very welcoming, fun and the service is phenomenal. Shevelle from Guest Services was so helpful, kind, loving and SUPER amazing. She helped plan and coordinate my husbands room decor surprise. Shevelle even helped me get a reservation for a dinner when reservations were filled up. Shevelle thank you so much from the bottom of my heart for your hospitality. Another person, I would love to say thank you too is Tamika. She works at the swim up bar on the Building 8 side. Her energy was so bubbly, fun and exciting. Both Tamika and Shevelle felt like home being away from home. Thank you ladies so much for everything and Hideaway thank you for everything as well.

Nice resort. Food in the main dining hall was good. It was hard to get a reservation at any of the specialty dining places unless you were diamond club. That didn't seem fair but luckily the other food was good. The battery on our room lock died so we got locked out of our room twice before they figured out the problem and had to walk so far to get to the front desk for help. And of course we get locked out after long days at the pool/beach or hanging out when we were already tired. They would tell us 5 minutes and it'd be 15 minutes or more before anyone would help. We had to get to the pool early because it closed at 6pm everyday which we thought was very early for a resort. Our room did not have any soap when we arrived. We called for it and it never came. We chased down a cleaning person to get some. The staff was all very nice just very slow and not very good at explaining everything about the resort amenities. I felt safe and secure here but I would probably not return unless I was attending an event.