Royalton Negril, An Autograph Collection All-Inclusive Resort

The property is expansive and well-maintained. The beach was great, and enough chairs to find room to enjoy it. Restaurants were a bit lackluster but filled their role. Nightlife is available depending on your style. Staff are generally friendly and accommodating. The butlers were great. Been to many other places in Jamaica, and this ranks up there or in line with other all-inclusive resorts in general as a modest property with normal amenities. 24/7 coffee and ice cream were a plus. Being large, walking a large distance is common.

My family and I attended this resort in December, I booked two rooms for 3 nights. One of the room was nice and spacious but had a scent as if it was not properly cleaned or haven't been cleaned in a while. I couldn't be bothered with complaining as checking in was already a hassle so I opened the doors and cleaned up for myself. I would have said everything went well had it not been for the overall demeanor and attitude of the staff. I've never seen a more bitter grumpy set of people. They appeared as if they hated their jobs and it was made known in some of the comments they made. One was openly complaining about her salary being short and you felt as if you were compelled to tip them at every single interval. The wait staff with the exception of probably 3 in the main dining area were the worse. They were just unpleasant the entire time. I never asked for special treatment or anything, just to be treated with some level of customer service. This hotel is lacking a lot in that. I honestly could not wait to leave as I didn't enjoy my stay. The only high point was the hibachi restaurant. The staff there was lovely. I placed a lot of thought and research prior to booking a hotel, however, I guess I made the wrong decision choice with this place. It's really not all that and I might have to rethink this "all inclusive " experience and go to normal hotels. Overall, it was an unflattering experience for me us.

Royalton Negril: Beautiful Location, Poorly Managed & Not Worth the Price If you’ve stayed here before, be warned—it’s not what it used to be. We visited in 2018 and had issues, but in 2025, things had deteriorated even further. 2025 Visit Issues: 🚪 Serious Maintenance Problems – My son’s girlfriend was trapped in a restroom for 20 minutes due to a broken door. We later learned this wasn’t an isolated incident—other guests warned us to avoid fully closing bathroom doors to prevent getting stuck. 🏚️ Property Neglect – Broken fixtures, missing handles, sloppy paint jobs, and unfinished surfaces made the resort feel rundown and poorly maintained. ⏳ Extremely Slow Service – Breakfast took 90+ minutes, poolside food orders took over 2 hours, and staff frequently told us they were out of basic items like diet soda, tonic, and certain liquors. 💰 Diamond Club Was a Letdown – Despite the upgrade, we experienced: A non-functional hot tub that was drained mid-stay and never refilled. A Diamond Club restaurant that never opened its hot plate buffet. An executive suite with no bathroom door and tubs with broken drain plugs. Management’s Response: We voiced our concerns to Resident Manager Lorna Clark, who initially offered us a 4-night future stay as compensation. However, after our experience, we would never return to this resort. As a gesture of goodwill, we asked that our cabana rental fees be waived, but this was declined. While management listened to our concerns, their actions ultimately felt like damage control rather than a genuine attempt to fix the issues. Final Thoughts: The beach and entertainment were great, but the poor service, lack of maintenance, and disappointing Diamond Club experience make it impossible to recommend. If you get a deeply discounted rate, it might be worth considering, but if you're paying full price or upgrading, expect frustration. This resort has the potential to be excellent, but until management prioritizes guest experience and property upkeep, it falls far short of expectations.

We are on our third day here. We are in the main Royalton, not the hideaway side. We also are not Diamond club. Everything has been excellent. Staff is attentive and friendly, good and drinks excellent. No long lines. Place is clean and well maintained from what can see. We have a swim out room, and it’s perfect for relaxing on the Back patio. Only wish we had access to the seafood restaurant, but that’s on me for not booking the hideaway side.

I would absolutely never go here again. I travelled with my husband and 2 small children. They said they do a “seated check in” basically you need to wait in the lobby for over 3 hours to get your room. The people at the front desk and rude and disrespectful. They also take your passport and make photo copies which seems unnecessary but they would not give us our room unless we did this. There was a food truck outside near the pool the service was beyond slow, over an hour wait for food. At the buffet everything is set up at live stations so again you need to wait a ridiculous amount of time for food. The wait staff was soo rude and unhelpful even when tipping they seemed so inconvenienced by everything. The entertainment…. Well what entertainment? There was none. Most nights they had the children from their kids club put on entertainment for the evening. Rooms was absolutely filthy. When it rained the sinks backed up. The toilet didn’t flush properly and there was shit and booger on the walls. The bathtub water was brown so I had to bath my 2 and 6 year old in the shower. I wanted to spend as little time in the room as possible. The maids were rude and only helpful when I was handing out large tips just to keep my kids comfortable. Rooms were barely restocked with toilet paper and soap. Towels were a huge issue everyday they said they were out of beach towels and bath towels and I could only get towels for my family when I tipped bigger. Absolutely bs don’t stay here. I assure you the good reviews are fake.

My review is on The Royal Spa. My husband and I attended the 90 minute presentation on the rental of their Presidential suite. And in doing so, we were given a choice to have a couples massage or dinner for two. Well, we chose the massage (or should I say, I chose the massage), but husband wasn’t interested AT ALL ina massage. So, with the stipulation of the 90 minute presentation, we were given the choice to let my daughter attend the spa instead of my husband. However, when my daughter and I arrived for our massage they REFUSED to service her stating that she could NOT take my husband’s place— that he must receive the massage. They were not in the busy of accommodating the guest of the Royalton Negril. And to add insult to injury—the employee DID NOT even ask us (my husband and I) for ID. How did she know who we were? We could have been any blow Joe off the street. NO ID was verified, but yet they turned my daughter away and FORCED MY HUSBAND TO GET A spa that he didn’t want. I feel being in the service industry that is what you are in the business for—for repeating GUEST!!!! I don’t not recommend the 90 minute presentation and neither do I recommend the Royal Spa service. I repeat..,DO NOT GET A SPA FROM THE ROYAL SPA!!!!

Arrived early early morning. We book over 6 months in advance king bed. We were given 2 queens with one of queen bed sheets all torn up. Smelled like urine and bathroom not cleaned. Also no hot water for 3 days |We have stayed at many 5 star resorts and this one fell far from a 5 star feel/stay.|We went to front desk immediately and stayed we booked king, he said come back in morning. We did so, they said keep bags packed ready to go as the next day we will move. 3 days later finally moved to king, very inconvenient.|During our stay there were many good staff but also some not very kind at all. We always tip well when on vacation and we did so here as well. The staff at some ala cartes, the gelato shop and one of the bars were rude and seemed like we were a damper to them. Regardless we are always kind, maybe they had a bad day. But honestly some of the staff just not nice. Overall love Jamaica def not this resort.|My husband requested 3 times if could have something in the room as surprise fory day, they said yes yes yes and nothing.|I been in customer service and this is unacceptable

Amazing vacation with amazing butler service from dorett…and twinkle from the vibe team. Food was great. Beach was clean and weather was great. Dorett treated us like royalty and we asked for her again on this trip as our trip in 2022 was amazing with her as well. Will definitely ask for her again when we go back. ||Thank you to all the staff who made us feel like family.