Royalton Negril, An Autograph Collection All-Inclusive Resort

Royalton Negril had a mix of great highlights and some disappointing aspects. The scenery is beautiful, and we really enjoyed the casino, drinks, and the entertainment crew—they did a fantastic job keeping things fun especially at night. The spa was excellent, and the jewelry store staff were outstanding, friendly, helpful, and professional. Unfortunately, the rooms and property felt outdated and didn’t match the luxury vibe the resort advertises. The food was subpar, and dining options were limited since restaurant reservations were already fully booked. We went in the off season in September so it was confusing how the minute we checked in we were only left with 1 reservation option for dinner for 1 night of our 5 day stay. Adult-only areas (casino and bars) were small and the staff in those environments were particularly unpleasant, and there was only one pool, which was usually crowded with kids during the day. The beach was also smaller than expected. One major downside was the excursion crew—they were VERY pushy and overwhelming, which took away from the relaxing atmosphere. As someone who has taken a few trips to a few different countries in the Caribbean -- I can respect the hustle, but nothing has compared to the discomfort I felt in Jamaica for this specific reason. Overall, the resort & spa staff, entertainment, and views were strong positives, but improvements are needed in room updates, food quality, adult spaces, and overall crowd management.

Dont go here. Water was hard to find . I had to go to the front desk often for water because the gellato / ice cream shop had none. Restaurants were hard to book we were subject to eating buffet( food was not good)... we got locked out of pur room and safe. We were approached on the beach for spa services- needing to change appointment, but they refused we were charged full price for services not rendered. This place was a drunken mess!!! The shower in our room flickered the whole time we showered during our stay - the water was weak and sewage was girgiling on the right sink .. alcohol was only served on the beach no water available..we did I excursion and one of the workers on the boat was portraying himself as horney he was humping poles and being very nasty with some woman. There is a full on nude beach next to negril beach. It was uncomfortable to see penisis and vaginas sprung up as legs straddled the lounge bed. The locals are very pushy so dont walk alone. I can best describe Jamaica Negril as HEDONISM. I will never come back !!!!

This was our first time in Jamaica and loved it! Resort is a bit of a drive from the airport but we booked a private transfer- very comfortable drive. Resort grounds are gorgeous- service can be a bit spotty especially at coffee shop and restaurants. Beautiful lobby, great entertainment. Would highly recommend!

Day three, and i honestly can't fault anything here. A late September mother daughter vaca, it's perfect! Not crowded, the food is both authentic and drinks are superb. Its everything we could have wished for... white sandy beach or poolside with both service and entertainment. We wakeup, do a private yoga class then to breakfast. Spend the day by the pool/sea whilst sipping on champagne cocktails, then nibbling on the jerk platter (served by the pool). The spa facilities are first class, and whether you prefer water sports or day trips out its all here for you to enjoy. I give the trip a 5⭐️⭐️⭐️⭐️⭐️ for service, cleanliness and the location.

The Royalton Negril is everything you want an all-inclusive to be. It has the best beaches, service, people, food, and coffee. I treated myself to Diamond Club. Every morning, I'd be the first one waiting for the coffee shop to open and would take one back to my room to enjoy my ocean view, followed by my daily snorkel on the reef. I took full advantage of the free kayaks and stand-up paddle boards. I treated myself to a catamaran snorkeling excursion to Rick's Cafe, where I jumped off the cliffs and watched the sunset. I was in bed most nights by 10pm and eager to start my day by 6am so I can't speak much about the evening entertainment. I came in off season and it was exactly what I needed, quiet. My butler's Tianna and Dean and their manager Delray were very friendly and attentive to my needs. They really go that extra mile for their guests and make you feel at home. Andrew the cabana "boy" was so kind, and wonderful at his job, working long hours in the hot sun making sure the guests stay hydrated and fed. He was so caring when I got stung by a jellyfish and provided first aid. I really appreciated his professionalism. I will certainly be back!

I would rate the resort a 3 star. Overall our stay was not too bad- It depends upon one’s expectations. There is certainly room for much improvement at this resort. I visited with my family-all adults. We had different opinions about our stay, but we all agreed that the views and grounds were amazing 🤩. I did complain to the resort about my room, but I won’t go into detail to save the resort from embarrassment. The food wasn’t that great and having to make reservations to only a couple of onsite-restaurants that were opened was a headache! Some staff were welcoming and others not so much, but we were greeted often by friendly staff. If I could recommend anything-I would suggest better maintaining the cabanas in the pool area and step-up the quality of food in the dining hall. The good news is: Our stay wasn’t a horrible experience. If I had no other choice, I would consider returning.— I have recommended this resort to others, so they can experience themselves.

This was my second visit to the Royalton in Negril. I’m happy to say that the amazing staff and entertainment team bought us back to the resort and didn’t fail to disappoint. Special shoutouts to the fitness team (specifically Jovie, Garrison & Alpha), and the vibe team (Starfire, Astro, Tiny, Lucky, Trouble, DJ Smart, MJ & Prince); thank you to all of the old crew for welcoming us back and being the life of the resort! I also want to say thank you to the bar staff who work so hard every single day to check in and make sure that we were having an enjoyable experience! Just to name a few; Neckola, Horace, Romaine, Arvil & Natasha. Despite the positive experiences from staff, I did not have a great experience in other areas of my holiday. During our first week, we experienced an issue with our hotel room door not being able to lock. On closer inspection, it was as if it’d been tampered with and it took 2 different people and almost 3 hours to fix this. This did not set a good tone for the rest of the holiday. Another minor teething problem included heavy promotions on additional paid facilities such as the spa, excursions and premium alcohol (which were all mostly overpriced). Coming to an all inclusive resort, we shouldn’t feel obliged to spend more on facilities we didn’t factor into our budget. Each day we would get asked multiple times by the same people and it got boring pretty quickly. Our intention was to have a relaxing break, not be hassled by promoters trying to make us spend money on things we didn’t want to. I expected to come back to the resort and give the same 5-star rating as before, but standards and quality have dropped and as a result I cannot give a rating higher than 3 (which may even be too generous). As mentioned, the wonderful staff were the main reason for rebooking but unfortunately this cannot overwrite the overall negative experience, and I will not be considering coming back to the resort for a third time unless things improve.

I recently returned to The Hideaway at Royalton Negril in 2025 for my cousin’s wedding, after having an amazing experience here back in 2022 — Sadly, this time around was a complete disappointment. From the moment we arrived, the energy was completely different. The staff didn’t seem happy or motivated, and after speaking with a few of them, I understood why — they’re underpaid and frustrated. It really shows in the quality of service and overall mood of the resort. On top of that, staff constantly asked for tips, which made things uncomfortable and awkward. Most of the restaurants were closed, and the few that were open had very limited menus — many items listed weren’t even available. I understand it’s the off-season, but this level of unavailability is unacceptable for a resort in this price range. The food that was available was mediocre at best. The rooms were terrible — they smelled like mildew, our shower had standing water, and the toilet barely flushed. It honestly felt like zero effort was being made to maintain the rooms. While renovations are currently happening (which are much needed), guests shouldn’t have to pay full price to stay in such poor conditions. The only positive I can mention is that the property itself is well-kept — the landscaping and grounds are beautiful and clean. But that alone doesn’t make up for the overall decline in quality and service. I left feeling extremely disappointed and disheartened. I will never return to this resort and cannot recommend it to anyone.