Louisa
Google
For us, this wasn’t a great adults-only experience, but it would definitely suit families—especially those where adults want a lively atmosphere while children are fully entertained.
If you’re someone who enjoys quiet time, a place to play pool or darts, or simply have a glass of wine while playing board games without children around, this resort may not be for you either. We enjoy music and dancing—my husband is actually a DJ—and we’re British Caribbean, so lively environments are not an issue for us. However, we still like the choice to dip in and out of a busy, high-energy hotel scene and have alternative things to do besides just sitting and drinking.
Unfortunately, the Hideaway’s constant loud music wasn’t relaxing. When we think of an adults-only “Hideaway,” we imagine peace, relaxation, low background music, maybe a massage by the pool, with louder entertainment happening elsewhere. It felt like this balance was missing, and that not everyone holidays in the same way had been overlooked.
Other points worth noting:
Staff: Mixed experiences. Some were friendly and helpful (especially in the main food hall), while others made us feel uncomfortable for simple requests like asking for water. Communication at the Hideaway lobby was sometimes difficult due to language barriers. Sometimes we would be ignored at the bar whilst other ethnicities were served before us.
No welcome pack: None provided in the room, so we had to work everything out ourselves. This may be challenging for less experienced travellers.
Rooms: Spacious, clean, and comfortable, but could benefit from updates (especially bathroom tiling and paint).
Housekeeping: Cleaners occasionally knocked and entered at the same time without waiting for a response, which happened more than once. Rooms were cleaned well and fridge stocked daily.
Food: A good variety every day, with clear effort from the chefs to cater to different cultures.
Entertainment: Nightly entertainment was available, but music was extremely loud and ran from late afternoon until 11pm, making it hard to relax or nap.
Restaurant reservations: The hotel app was frustrating. Many restaurants showed no availability despite appearing empty, and dinner times were often very late (8:45–9:45pm). Complaints were raised but not resolved.
Overall, the hotel has potential and would suit guests looking for a lively, social atmosphere. However, for those expecting a calmer adults-only retreat with choice and flexibility, it may fall short.
Checkout experience: At checkout in the Hideaway lobby, we were handed a form to complete, given a paper slip, and our wristbands were cut without any explanation. When we asked if everything was complete, we were told yes and staff immediately returned to work. We then had to ask basic questions ourselves, such as whether someone would collect our bags (we were on the top floor with no lift), where to wait, and what the paper slip was for. There was no “how was your stay,” “thank you,” or “safe travels,” which made the departure feel abrupt and imperson.
Safe to say we would not come back!
