Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

We had an amazing stay at the Royalton Splash Cancun. We stayed here at the end of October and we had great weather, a bit of rain on one day. |The hotel room was beautiful and clean, as was the rest of the resort. The restaurants were mostly good. We upgraded to Diamond Club and had access to the Diamond Club Breakfast buffet which we enjoyed better than the Standard Buffet. Most of the staff was amazing, with some staff making our stay even extra special:|First to mention Luis in the Diamond Club bar, he’s a magician and entertainer in making the most beautiful cocktails. If you are unsure of what to have he will asks you a couple of questions and create something truly unique there on the spot. A very hard worker and a true gentleman.|Happy, smiley Jorbin in the Diamond club pool bar is a good laugh and really looked after us during our stay. |Arien from the entertainment team who kept our daughter entertained. She particularly enjoyed the waterpolo.|Dulce, our butler, who would solve any problems at a heartbeat when if there was any issues. |Alejandro at Hunters steak house, very attentive hard worker|Sami at Smoke, again attentive hard worker and a gentleman.|Hope credit will be passed on to them||The only downside of this wonderful resort is the beach and occasional smell from the mangroves which we were aware of before booking. This did however not affect our stay

Not luxurious at all. When we arrived at our room, we immediately noticed the run-down condition of it. There were mosquitoes flying around everywhere inside our room, and 3 dead ones in the tub. The fridge didn’t work, and after complaining several times and the staff telling us they replaced it (they didn’t), we resorted to using our friends’ fridge for our baby formula. The staff knew we had a baby yet put us in a room right next to the loud music area of the resort. My baby ended up getting bitten by a million mosquitoes, and we had to buy bug spray from the gift shop which was $26!!!!! Guest services refused to compensate us for that. They “fumigated” our room (we could not enter for 2 hours) yet the mosquitoes remained. Ordered room service 3 times. First time was fine, second time never came, third time came after an hour and the food was laughably bad. The resort is supposed to have all these bars and restaurants but most of the bars are closed and the restaurants require reservations well in advance. The portions are also really small, like tapas. The buffet was huge but not the quality you would expect. The pools were nice, but the beach was full of seaweed and there were some structures under construction which took away from the vibe. The beach chairs were all really close together and the whole beach area felt like an afterthought. The beach bar ran out of beer and ice. The drinks were also really weak. My friends and I “drank the rainbow” meaning we had a cocktail for every color of the rainbow. 6 cocktails. We were barely buzzed. The pool had a snack window and we got the most outrageously leathery hot dogs I’ve ever seen. The only positive thing about this resort was how hilariously terrible everything was. If you like to laugh and hate luxury, you should definitely come here.

To be completely up front I booked this resort because I got an incredible deal for my family of 4 and we wanted to be closer to the airport. Our last trip we stayed close to Tulum and it was more than 90 mins on the shuttle to the resort. The Royalton is 15-20 mins to the airport which was great. That being said, the beach area is affected by the mangroves and is not the nicest.||Pros:|Big resort but easy to find short cuts to things|Lots of pools- no towel cards was a nice change but you had to grab them early|Kids club, my 10 year old loved the crafts and air conditioning|Gym~ I know people like to relax on vacation but this is the best gym I have experienced at a resort. It’s not cramped, great equipment, they have fitness classes (not early enough for me)|Restaurants~ we had no trouble getting reservations but the resort was not at capacity as sections were closed for renovations before the full shut down. This I think made it easier for us. The only restaurant that wasn’t great was the Teppanyaki. The food wasn’t great and it was very hot. Otherwise we loved the breakfast buffet and dinners.|Coffee shop~ often had a line but was great coffee and you could get snacks and ice cream|Room~ we had an ocean front one bedroom presidential suite. Not only was it the best view, the room was very spacious. We were able to get a cot as well so our girls didn’t have to share the small pull out bed.||Cons:|Entertainment wasn’t great. Not a lot of activities during the day.|Lunch~ Near the pools, food options were limited. Italian was nice but a sit down. The food trucks were meh and the snack bar was awful. Fries and over cooked burgers/ chicken strips get tiring.|Shade~ seems like most of the umbrellas were missing. They don’t have palapas but perhaps they can find other ways to create some shade. I know it’s Mexico but even the locals don’t sit in the sun in mid July.|Bar service was hit or miss. Only one day did a server stop and ask if we wanted to order a drink near the pools, out of 8 days.|Had to ask for things repeatedly to get them. We had no hair dryer or steamer in our room, took 3 days to get them.|Room service was a nice perk but took a minimum of an hour and was never correct. |Location~ close to the airport, far from everything else. If you just want to stay on the resort, it’s great.||To be honest, I don’t think we experienced the Royalton the way it normally operates. We were there about three weeks before they fully shut it down. They were running out of things, the entertainment wasn’t great and very sparse. The pools are a bit run down and they seemed to be very short staffed. We still enjoyed our stay. But I am not sure I would return at the prices they normally charge because like I mentioned, I found an amazing deal.

This was my first time in Mexico. I have dreamed of going my whole life and I finally was blessed to go this past March for my birthday. My husband and I fell in love. We loved the views. We loved the people, especially Hilda and Rodgrigo our butler. We loved it so much we are heading back again in January for 10 days instead of 7!! We are excited to see the renovations and can't wait to see some familiar faces.

this has to be by far the most represented Hotel on TUI. not clean bad bar staff and worst of all the TUI Reps are shocking do not believe a word that say. if you have an issue then you best document this and get photo evidence and make sure you get a case number as we have returned from there and they had closed everything down and all that was promised has never materialised. The British rep who looks after everything is someone you shouldn't trust. we had to wait 9 days for the room to not only be cleaned but to also get a BED for daughter to sleep in then they ruined up with a marries which looks like it had been dragged across the beach. we found tablets/Pills in the drawers and the Bar in the room was only filled up twice and we had to ask them to do that. we gave the staff phot evidence and yet we had to speak and chase them everyday for other on going issues. you can't ;eave the hotel on your own. is its a good mile walk in the dark to a motorway. so event when you are out of the complex you then have to get a taxi which is crazy money. this was our 20th Wedding anniversary and one we won't to forget. w have been with TUI for loads of holidays but this time, TUI, you haver have been shocking...DONT TRUST THE REPS.

The location was nice and secluded although if you want to get off the resort you'll have to arrange that. Atmosphere was nice, very humid. Rooms were very nice, clean and updated. Value was ok as some of the restaurants were already closing for renovations while we stayed the weekend before the resort closed on Monday. The noise level was never an issue and we even stayed near the kids side of the resort. Service was pretty phenomenal by all wait staff.

We’ve generally had a great time. Staff are lovely, rooms are comfortable, spacious and a good temperature, and the food is delicious. The pools are lovely and haven’t seemed too crowded. The teens hangout is well equipped and welcoming, and Sergio (staff member running it) was kind and helpful. We’re here in August so there’s been a fair amount of seaweed although the staff work hard to keep it as clear as possible. Sadly, this has given the resort an occasional eggy-sulphury smell but not overly off-putting. We’ve had a great holiday.

Went a few weeks ago and they informed us WHEN WE GOT THERE that they were closing down in 3 weeks so things may be under construction. They weren't kidding. They didnt close any of the pools down but were doing the work right there. Chipping cement block walls right off into the pools people were swimming in. They even dropped a dirty greasy sponge in the pool right in front of us. It would have been nice to know at booking that there would be "some" construction. But nope. Then the smell. It smelled like a musty cigar all over. It was intense. Especially when you went to the buffet. It took me 3 times of washing my clothes when I get home to get the smell out. The food. Oh man the food, bland. No seasonings what so ever. We went to the steak house one night and the steak tasted like they boiled it. Just nasty. The only thing that was good was the waffles at the buffet in the mornings. The service. Bad. Simple as that. The bartenders staff was very rude and deliberately didnt make eye contact so they didnt have to make drinks. They also refused to make any shots other than straight up ones. They said they "weren't allowed". I've never been to an all inclusive that doesn't make shots. Then when you tried asking the bar staff to make a drink they walked away half way through your order and made pretty much whatever they wanted that was close enough. The servers and hosts at the restaurants were un accommodating as well. We had a party of 7 and the only place that would let us eat together was at the buffet. Other days we had to sit separately and out tables were never close to each other even though we repeatedly asked to sit next to each other. Anything we asked for seemed like a huge inconvenience. I could go on and on about my stay. But I won't waste anymore of your time. Just as I wouldn't waste your time or money on this resort. There are WAY better ones in the area.