Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

We were hesitant to visit due to the alarmingly large amount of negative Google reviews although I was confused the whole time I was there about many of those reviews. Maybe it has to do with certain rooms or locations but personally I didn’t encounter any issues. Some people we knew waited a long time at check-in later in the evening/nighttime but other than that, as seasoned Cancun all-inclusive travelers (10x plus for me) — no negative experiences while there. We came for a destination wedding which was beautiful and a great time. The service was great, the food was good, and we never got sick. Orlando at the buffet was wonderful. The resort is beautiful. The beach/ocean is Ok. All in all, a good time.

I just spent the last week at the Royalton for a family getaway. Before arriving, we were very skeptical due to the reviews. However, we had a great time. The rooms and resort were clean, the food was very tasty and the entertainment was fantastic. I have to agree that the resort needs a bit of renovation, but we really enjoyed our stay. The only complaint I have was regarding the restaurants. It was very complicated to reserve and sometimes, it was close to impossible. Nevertheless, we were able to try 5 of the restaurants. The staff is kind and helpful.

Beautiful resort with abundant palms and breathtaking scenery. The beach was absolutely amazing and service was phenomenal! The restaurants were elegant and we were able to book almost each one during our short stay . The lobby had a beautiful view of the ocean as well as the pools and stage due to it being elevated. There were many pools to enjoy! We went with kids and I can say that I would highly recommend this resort ! Everything was so close in proximity so there was no getting lost.

My wife and I stayed at the Hideaway at Royalton Riviera in the Summer. Other than being blisteringly hot during the August heat, the trip was incredible. Rooms were clean and well kept, the resort was beautiful, and the beaches were well cleaned despite the amount of sargassum they had to contend with each day. Staff were welcoming and kind whenever we’d see them around and they never pushed too hard for the spa or excursions. There were plenty of choices for delicious food too! Over our seven days we tried almost every restaurant with zero complaints. Our only real gripe from the whole week would be that the mini fridge could have been better stocked as there were some days where drinks just simply were not replaced. Other than that this was a perfect trip and we’re already considering coming back this summer with our kids for another week of fun.

When we booked this resort, THE REVIEWS were great, but later negative ones worried us. We upgraded to DIAMOND CLUB, and check-in was a breeze with drinks, snacks, and an overview of the resort. THE ROOM was nice but dated, with a slight smell that we got used to. Maid service was adequate, and the mini fridge was stocked daily. The AC worked intermittently, but it wasn’t a big issue. We had two BUTLERS, Alonzo & Jocelyn, who were excellent, quickly handling requests and reservations. THE RESORT is a bit dated, with older pools needing renovation, but service at the Diamond Club pools was fantastic. Staff worked hard to keep everything clean. MOSQUITOES were mainly an issue at the beach. The sand was nice, but the water was murky, so we spent more time by the pools. THE FOOD was outstanding—the best we've had at any Caribbean all-inclusive. Everything tasted fresh, and hygiene standards were high. Many food options were available, including buffets, à la carte restaurants, and snack bars. We were vigilant with hygiene and stayed healthy. ENTERTAINMENT was hit or miss, but there was a decent variety. THE STAFF were incredibly friendly and hardworking, gracious when tipped. Some CONSTRUCTION near the main pool was noisy but didn’t affect the Diamond Club area. We skipped the spa due to high prices and used the beach massage services instead. Negatives: The alcohol quality was disappointing, even in Diamond Club. Many drinks lacked a buzz, and the selection was limited. Also, the resort is isolated, with limited excursion options nearby. TO SUM UP, the Diamond Club upgrade was worth it for the personalized service, quieter pools, and lounge access. While the resort isn’t a 5-star due to dated facilities, the food and service are excellent. Proximity to the airport is a plus, but better alcohol options would be needed for us to return.

After seeing so many recent negative reviews, I wanted to share my experience because it was nothing like what some people are claiming. I have traveled all over the world and usually stay in five-star hotels, so I have high expectations. While this isn’t the Four Seasons in Maui, it is definitely not a four-star resort either. Overall, I highly recommend it. Resort & Atmosphere The resort is modern, clean, and beautifully designed. The grounds are well maintained, and everything feels upscale. It is a large property, but it is easy to navigate, with plenty of pools, bars, and lounge areas. The vibe is a great mix of fun and relaxation, making it perfect for both couples and families. Service & Staff The staff is absolutely amazing. Everyone I encountered was friendly, professional, and eager to help. Whether it was the bartenders, housekeeping, or restaurant servers, they all went above and beyond to ensure a great experience. Some reviews mention slow service, but I found it to be efficient, especially considering how busy the resort can get. Rooms & Comfort The rooms are spacious, modern, and well-appointed. The beds are comfortable, the bathrooms are large, and the minibars are stocked daily. Many rooms offer stunning ocean views, and the swim-out suites are a great option for those looking for something extra special. Housekeeping does a great job keeping everything clean and fresh. Food & Dining The food is impressive for an all-inclusive resort. The buffet has plenty of fresh options, and the à la carte restaurants are high quality. The steakhouse and Asian fusion restaurant were my personal favorites. Room service was prompt and a great option for late-night dining. While some meals were better than others, overall, I was very satisfied with the dining experience. Pools & Beach The resort has multiple pools, each catering to different preferences. There are lively pools with entertainment and music, as well as quieter options for relaxation. The beach is beautiful, though like many areas in Cancun, seaweed can be an issue at times. However, the staff works hard to keep it clean, and the clear blue water is still stunning. Entertainment & Activities There is always something to do at the resort. The entertainment team puts on fun shows, and there are plenty of activities throughout the day. If you prefer to unwind, the spa and fitness center offer excellent services. There are also great excursions available for those who want to explore outside the resort. Overall Rating: 8/10 Royalton Riviera Cancun is an excellent all-inclusive resort. The service, food, and amenities make it a great place to relax and have fun. It may not be a top-tier ultra-luxury resort, but it is far better than a standard four-star property. If you are looking for a high-quality, stress-free vacation with great service and plenty to do, this resort is a fantastic choice. Ignore the fake negative reviews and enjoy your trip!

This is by far one of the worst hotels I’ve stayed in. If I can give a 0 I would. We chose this because Royalton CHIC Cancun experience was incredible but I would never come back here. DON’T EVER RECOMMEND THIS HOTEL Service: The staffs are incredibly unfriendly and most of them have an attitude. The staffs at the check-in and check-out talk shit behind our back among themselves. We aren’t dumb, we know you guys talk shit. Not only that, check-in takes forever. The waiters and waitresses all pretend like we don’t exist and have the worst attitude. Service over the phone is extremely slow and we had staffs sighing over the phone for a simple room cleanup request as if we’re an annoyance. One time the housekeeping staffs just took the tips without even doing any of the housekeeping stuffs. The bedsheets still not in place, towels not replaced. Room service to get food was delayed for like 3 hours. We have tipped every service, bars, restaurants, room service, housekeeping just to receive the worst kind of service. I’ve met just a few of them that were actually worth giving tips. Rooms & facilities: We had 2 rooms both smelled like mold, a lot of corrosion on metal surfaces, not clean at all. One of the rooms shower heads not working. Never change sheets unless requested. So many slippery grounds, stairs and curbs not lit well. The roads are bumpy, eroded, shaky. I’ve heard so many cases of people falling getting injured in this hotel including myself within just a week I stayed. Food: The quality isn’t there. Tons of restaurants but aren’t much more variety than the buffet they serve. Can’t even have dinner without reservation, do not take walk-ins. When we politely ask if we can make a reservation on spot, the staff with an attitude telling us no, do it on the app.

I had my wedding here recently. I’ll just list off a few major concerns with this resort. The majority of staff aside from a select FEW are outright rude and treated us as if we were a bother, service was the worst I have ever had. Influenza A was spread through the resort like wild fire because they are not properly sanitizing anything. They dip the cups in a bucket of water and give it out to the next person. 80/100 of our guests had influenza A and we spoke to many other people and heard everyone talking about being severely sick with the same symptoms (not in our group) we lost 3 days of our vacation following our wedding because we could physically not get out of bed. You can’t get room service for hours and half the time they won’t answer the phone when you’re calling from your room. There is a horrible smell throughout the halls and resort common areas including the buffet. They try to cover it up with air freshener and it is terrible. will never be returning to this resort.