Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

We stayed Jan 1 - 8 in the Hideaway Adults Only Section. To start check in was insanely slow, there was about 3 groups ahead of us and there were 4 check in desks that weren't checking anyone in, we were then handed a buzzer and asked to wait until it buzzed to be checked in. Then we get told our room only has 1 bed when we specifically paid for 2 and they were sold out so no accommodations were made. Room: Overall was very clean Marianna was on top of keeping it clean everyday, her tips reflected that! Food: Food was sub par at best, every restaurant was slow at bringing the food out then it was bad when we received it. Only restaurant that was truly for a 5 star resort was the Zen Teppanyaki. Do not recommend the buffet, there are A LOT of options with each one some how tasting the same, bland. Service: Some bartenders were great and quick especially if you were tipping, some others would flat out ignore you and prioritize other guests who got to the bar well after you did. The Service at the restaurants was horrible, so disorganized. We had to make reservations for every meal on the app, which was fine, but we would arrive to our reservation 5 minutes early and would be met with a 30-60 minute wait time. Yes 60 minutes, at Armadillo we had to stand there for an hour before we were sat down, and we couldn't go somewhere else as no restaurant allowed last minute reservations. Entertainment: Mostly fun, although it didn't last long. They barely played any music at the pools except at night. In my opinion it should be fun party music all day Overall: Hideaway is not worth the extra money, all you get is a private Adult only pool that is too small for the amount of people in that are

We had an absolutely fantastic time at the Royalton Hotel's mini disco party. The kids' activities were top-notch, with high-energy dancing, and a vibrant atmosphere that kept our little ones engaged and smiling from start to finish. The highlight was definitely the staff member Carolina—her exceptional energy and service with all the kids was truly outstanding. She went above and beyond to make sure every child felt included, hyping up the crowd and creating magical moments that our family will cherish. We also loved the kids club, white face painting was a huge hit—our kids, brighten up their imaginations in the best way. Everything was so well-organized and child-friendly. We'll definitely be back for more adventures at Royalton! Highly recommend for families looking for unforgettable fun.

We had an absolutely wonderful stay at this all-inclusive resort! The renovations are great, beautiful grounds, spotless rooms, delicious food, and warm, welcoming atmosphere truly made this a memorable vacation. A special thank you to our butler, Nassar, who went above and beyond every single day. His attention to detail, kindness, and genuine care made us feel so well looked after. He truly made our stay extra special. And we can’t forget Manuel (Diamond Hideaway Lounge), the best bartender! His drinks were amazing, always served with a smile, and he brought such great energy and fun to every visit to the bar. This resort is a perfect place to relax, unwind, and feel truly taken care of. We are already looking forward to returning and would highly recommend it to anyone looking for an exceptional all-inclusive experience.

I have stayed at many all-inclusive resorts, but this was hands down the worst dining experience of my life. Do not let the photos or the "wide variety" of options fool you; the quality is nonexistent. The Buffet: Quantity Over Quality The kitchen puts out a lot of options, but every single dish was a failure. The food was consistently stale, cold, and poorly prepared. It felt like the kitchen relied entirely on salt to mask the lack of freshness—everything was incredibly salty and nearly inedible. It’s clear that no care goes into the preparation of the buffet items. Room Service: Frozen and Pathetic Thinking we might have better luck with a private meal, we ordered room service. It was a huge mistake. The food clearly came straight from a frozen box: • The Pizza: Completely fell apart when picked up; the dough was soggy and undercooked. • Fries & Chicken Tenders: Arrived ice-cold and rubbery. • Burgers: So dry they were difficult to swallow. The "App" Trap The resort forces you to use their mobile app for everything, but it is a total scam. They "trick" you into thinking you can manage your stay through technology, but the app doesn't actually allow you to book anything. We were unable to reserve a single table at any of the specialty restaurants for the duration of our stay. Final Verdict: This resort is a massive disappointment. Between the inedible food and the broken reservation system, it felt less like a vacation and more like a test of patience. Save your money and book somewhere that actually values its guests.

I stayed at the Royalton Riviera Cancun and had a very disturbing experience. During my stay, I was bitten repeatedly by bed bugs and woke up with numerous bites all over my body. This caused significant discomfort and distress and completely ruined what was supposed to be a relaxing vacation. I reported the issue to hotel staff while still on the property, but the response did not adequately address the seriousness of the situation. Cleanliness and guest safety are basic expectations, especially at a resort of this caliber, and unfortunately those expectations were not met. A bed bug infestation is a serious health and sanitation issue. I am sharing this review to be honest about my experience and to urge the resort and Marriott to take stronger action to protect future guests. I would not recommend staying here until this issue is properly resolved. As an elite BONVOY member I am completely dissatisfied.

I recently stayed at Royalton Resort and cancun. ​The Good: Hardworking Staff ​The saving grace of this resort is the service staff. From the bartenders to the housekeeping team Eduardo, we had the pleasure to meet Lucero,Elizabeth, Luis Sanchez and Dickman. The employees were friendly and tried their best to be helpful. It’s clear they are working hard, but they are unfortunately being let down by the leadership above them. ​The Bad: Management & Logistics ​This is where the experience fell apart. It is evident that management is lacking, as basic resort functions were a constant struggle: ​Broken Infrastructure: one of the escalators were out of service. With only one working, it created massive bottlenecks and was incredibly inconvenient for guests moving around the property. ​The Reservation Nightmare: Trying to secure a spot at the specialty restaurants was an absolute headache. The system is inefficient and creates unnecessary stress on what is supposed to be a relaxing vacation. ​The Ugly: The Buffet Experience ​The buffet was, quite frankly, a disaster. Since this is the primary hub for most guests, you would expect it to be a priority. Instead, it was a mess: ​Empty Trays: We frequently encountered empty dishes that weren't being replenished. ​Cold Food: When food was available, it was often lukewarm or cold. ​Lack of Cleanliness: The areas around the serving stations were messy and unorganized, making for a very unappetizing dining environment. Pool entretement: needs more improvement also a microphone. ​Final Verdict: The property has potential, but management needs to step up significantly. Between the broken facilities and the poor dining standards, I cannot currently recommend this resort until they get their operations under control. As a member of Marriott. Music sucks! I was hoping some salsa or something else besides rock, christmas songs and 80s. Unfortunately the palm tree in the lobby are dangerous for some guests, my husband got injured. Needs to be more higher or removed.

Horrible experience. We went there in Dec 2025 after their renovation. The decor and design of this resort is very nice. It is also very big with too many pools especially for kids. But the rest is horrible. The safe in our room didn't work and was replaced after 2 days. The jacuzzi in the bedroom had no cover for the suction hole so it sucked my little baby in caused some injuries and marks on her skin. Worst of all, we upgraded our room to a family suite ocean view, but that was not ocean view. It was garden view and they did nothing after many complaints. Restaurants in the resort are mostly bad. Never order steak. Tough and badly coocked. I could barely find something to eat in the buffet, mostly recycled food from days ago with little variety. The beach is ok staff are super nice and friendly but management is horrible. Compared to other resorts I have been especially Punta Cana, the entertainment was below mediocre. Overall, it's not worth it at all.

Stay dates - 26th December 2025 - 29th December 2025 Our experience at Royalton Riviera Cancun reflected systemic service and operational failures, not isolated issues. 1: Check-in was delayed by nearly three hours. During this time, the check-in staff were rude and dismissive, offering no apology or clear communication. 2: We were initially assigned the wrong room with only one bed but we booked for two bed . When we reported this, we were required to stand in the check-in line again and wait for an extended period. 3: The replacement room had a leaking bathroom. 4: Despite multiple calls to housekeeping, no one came to clean the room 5: After significant effort, the resort offered only a one-hour late checkout as compensation for the three hours lost due to their own delays — a one-sided and inadequate resolution. 6: Dining across the resort was consistently inefficient. Guests were made to wait outside restaurants for long periods while tables sat empty inside, creating an artificially restrictive experience. The food quality was average, not commensurate with the wait or the resort’s premium pricing. What was most disappointing was the lack of ownership and follow-through at every step. Problems were passed along rather than resolved, and guest time was repeatedly devalued. Lack of accountability, and complete absence of guest-focused service. For the price and the brand positioning, this experience was deeply disappointing. For a property marketed as a luxury resort, this level of service, coordination, and courtesy is unacceptable. Based on this experience, I cannot recommend this resort.