Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

We have been blessed to travel to many places and liked our first Royalton experience. The staff was friendly and food was good. Drinks could be stronger but we're made quickly and bartenders were super friendly. The crowd was mostly patrons from The US, Canada and Europe. If your a simple traveler and aren't worried about the small things and go with the flow you will have a great time. The layout and atmosphere is great so we will return.

My family of 6 (Husband, In-laws, and two Adult Children) just returned from a week at the Royalton. We stayed Diamond Club in three Family Suites. Upon arrival after a long travel day we were quickly checked in and were free to grab food and drink from the lobby. Our butler Kayasha quickly showed us to our rooms and gave us a overview of the resort and how to book dinner reservations. We had a cranky crew after the long travel day so she walked half the group to the buffet and my daughter and I ordered room service (which was good and came quickly). Our rooms were clean but just okay. Some of the furniture could use replacement, some of us had coffee makers that worked others didn't, my daughters and I's room was very musty, we had a leaking ceiling (but it was address right away), stocked mini fridges -all in all rooms just okay, but it was quiet at night and we got good sleep. ||Our Butlers for the week were Kayasha and Nikita both were fabulous and truly made our trip enjoyable. They met every request with a smile and went out of their way to make us feel welcomed and pampered. If future travelers, book Diamond Club I would suggest you request them. A+ service and they overall just a had a fun and positive vibe! Loved these two ladies. ||We ate at every restaurant (book dinner reso's three days in advance-availability can be tought), all food was your typical all inclusive. The Food Truck by the pools should not be over looked, great jerk chicken, Grazie was way better than the buffet for breakfast, and Zen provided the best chef and service. ||We booked a cabana and spa treatments and all were fabulous. We were served by great staff. I did the water aerobics almost daily and it was a great workout, highly recommend not passing this up if you want to work off some of those poolside drinks. ||We went to most of the nightly entertainment. The Michael Jackson night was a trip and myself, daughter and mother in-law dance the night away at the white party. Check both out. ||My son was taking a college class so he needed the Wi-Fi daily and he had no issues with connectivity from the resort. ||We did book a private boat tour to see all the local sights. We used Typhoon Speedboat Tours with Captain Pete and had the best time. He is a stellar captain really knows what he is doing, you can tell he loves nature and pointed out mountains, forest and wildlife along the way it was great. Highly recommend getting off the resort to see St.Lucia from a different view. ||The last day the resorts key card system was hacked and all the rooms were locked, what a mess, however, our Butler Nikita help us through it, we got access to our rooms and all was well. ||All in all a good, relaxing family vacation, that had something for everyone with fantastic Butlers (Kayasha and Nikita For the Win!)

The room is very spacious and clean. The furniture can stand a refresh. Everything on property is a comfortable walk. They have plenty of places to lounge or enjoy activities, for singles, couples, and families. I liked there was no way you could possibly be hungry because there is a wide variety of something to eat 24/7, with the additional option for room service. My favorite person was is most definitely Keitha. She stayed with me by text or in person through the ups and downs of my first solo vacation, right until I got in the cab to go home. I would like to send her a very heartfelt thank you for being so wonderful to me. I would recommend visiting beautiful St Lucia and staying at this resort.

This was my first ever long haul flight and i was so excited to be visiting Saint Lucia. What can i say, The Royalton was fantastic and lived up to every expectation and more. We were lucky to spend Christmas here, and we had an amazing time. The pools were lovely, very clean, we watched the grounds staff clean them twice daily. The grounds themselves are well maintained. On arrival we were greeted with drinks, and the staff were helpful. You are in the Caribbean, its a much slower pace of life, you're on holiday with nothing else to do, so relax. The bar staff were great, especially round by the pools. We had the most amazing cleaner who looked after us every day, clean towels, fresh linen daily what more can you ask for, our room was spotless. The food was incredible, I have a gluten allergy, every restaurant I entered i was asked every time, the menu was explained so I knew exactly what I could eat. The buffet was exceptional and again very easy for me to pinpoint exactly what I could eat. We attended the Gala Dinner on Christmas Eve and it was the most amazing food I've ever eaten. To Sabine and her amazing team thank you so much for a magical holiday, memories made that will stay with us for a lifetime.

We came to st. Lucia approximately 5 months ago for our honeymoon. Neither my husband or I had been to an all inclusive before. Upon arrival we were shuttled down to the diamond club check in where we were served food and beverages well checking in, to our surprise we were upgraded to a room in the chairmen’s diamond club with our own private pool. Our rooms was fully stocked with drinks in the bar and champagne waiting out for us. We were then contacted by our butler for the day Sarsha where she gave us a tour of the property and told us we would meet Lance our other butler the next day. Sarsha and Lance made our stay unforgettable from helping us make reservations, delivering more stock ups and checking in on us many times a day. They always made sure we had the activity list for the day and made sure we didn’t need a thing. The diamond club was a nice upgrade as we had our own private lounge where we could go throughout the day to get drinks and snacks. The staff at the resort was always friendly and helpful throughout the stay. We never passed anyone that didn’t greet us with a hello no matter the time. When cleaning staff came the room was always fully cleaned, although we never knew when the cleaning staff was going to come or if they would come everyday. One complaint I do have is that the sheets stayed the same all week and you ended up with sand in your bed as our room was right along the beach. For restaurants we had great meals at all of them and the buffet had a wide variety of foods to choose from. We are so happy we chose St. Lucia and we can’t wait to come back and see Sarsha and Lance again!

I stayed with my wife and young son for five days. They gave us the swim out room which made us very grateful for our stay. Regarding the restaurants we dined several times at hunter. We loved the rib eye. We used the gym the spa several times and had some of the best massages !!!! Undoubtedly a nice place to disconnect and spend a wonderful vacation.

Marriott gets themselves in trouble touting Royaltons as 5 star. If you are expecting 5 star don’t book BUT if you want a nice 4 star at 4 star prices with a secluded lovely beach, lots of pool options and pool chairs, clean, and with many excellent food options- we had an amazing time! The food was some of the best for AI we have had. Ordering snapper and shrimp and wood fired pizzas and pastas- so good! Also menu ordering for breakfast and lunch on the Hideaway side- so fabulous! They also have a food truck for quick bites and lunch- such a great idea! I saw complaints about liquor- they have absolute vodka and local top shelf rum- it’s not all “well”liquor and many solid options. We had an amazing time and I would absolutely recommend this to anyone looking for 4 stars. We had a relaxing time on the hideaway side!

I will begin by saying we would definitely not return nor recommend this property. We traveled with our son, his wife and their 2 children ages 2 and 4. We opted for the helicopter transfer from and to the airport, which in and of itself was a good experience, however it took our luggage 7 hours to get to the hotel, 3 hours longer then promised. The service at the restaurants and bars was extremely slow or nonexistent. Every restaurant we dined at required us to ask for items we wanted several times, finally going to the host or hostess and this was often to no avail. We had to request coffee at the buffet breakfast several times and on one occasion we were told "There is no more coffee". This is unheard of at an all-inclusive resort. Room service requests/orders were ignored and not delivered, also unheard of when the resort states a 24 hour/7day room service offering. One day our son's room was never serviced after several requests were made during the day. Finally, at 9pm and after several calls and complaints the room was cleaned and fresh towels delivered. The children's pool was in disrepair and an area was taped off with yellow caution tape for our entire stay. This may seem like a petty complaint, but the front desk did not even have a spare pen, something you normally find in your room. When I asked for one, I was told one would be sent to my room, I said I would wait, but was told it was not necessary, and of course it never showed up! We have traveled extensively and have never encountered an all-inclusive resort like this. My advice is to stay elsewhere.