Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

Outstanding Stay with Diamond Club Experience – 5/5 I had an exceptional stay at Royalton St.Lucia and the Diamond Club upgrade truly made the experience unforgettable. From the moment I arrived, the service was impeccable—personalized, attentive, and always delivered with a warm smile from the Diamond club team at the Diamond club reception. The Diamond Club perks were well worth it. The private check-in/check-out made everything seamless and stress-free. The exclusive lounge access was a highlight—offering premium drinks, gourmet snacks, and a peaceful, upscale atmosphere to unwind. Our butlers were amazing. They went above and beyond to ensure our requests were met. My room was beautifully appointed, spacious, and spotless, with a stunning view and luxurious touches that made it feel extra special. Housekeeping kept everything in top shape, and turn-down service was a nice touch. The food and beverage options across the property were excellent, and being part of the Diamond Club gave me access to upgraded menus and priority reservations, which added real value. Overall, the Diamond Club took an already fantastic hotel experience to the next level. I highly recommend it to anyone looking for a more exclusive and elevated stay. I’ll definitely be returning.

We loved our experience at Royalton. The buffet had a very nice selection, we also tried the steakhouse and the tex mex restaurant which we really enjoyed. The kids especially enjoyed the mexican restaurant and the food truck by their designated pool. We had an overall great experience. The room was wonderful, very pretty and well kept, and we really enjoyed all the facilities the resort has to offer. Thanks to everyone at Royalton that serviced us! Hopefully we will be back in the near future!

We had a family suite, the room was good size, AC was an awesome treat, but when we arrived (1.5hr wait for room) the mini fridge was NOT stocked and NO wash rags. Food was always fresh and great flavor. On a busy night with 2 weddings, the martini bar near the entertainment was out of glasses/cups, so could not serve... Pools were nice, but closed too early (6pm) it's not even dark yet, these kids need to swim & play! And one morning, 10:30am there were no beach towels available.

I'm not sure how to detail my experience with four broken elevators; not being placed in a accessible room after requesting one a month before; having to wait for three hours to receive pool towels on Day 1; to not receiving clean wash cloths for three days. The resort is not accessible to those needing accommodations. The two existing ramps are sloped too high with no hand rails; and both were only accessible via elevator which did not work for two days. While poolside events, bars and catering received high praise, the lines to get into the buffet were long, and specialty dining reservations were booked until late, late evening. Evening activities were more like middle school talent shows. Service professionals were either extremely kind and helpful, or totally disconnected, never even bringing ordered beverages to our table during our meals. While rooms were average and location was great, it is "service" that makes vacation enjoyable. I will not return and I hope management and Marriott take note.

Royalton Saint Lucia resort was great. It really needs to be updated though. In fact, it needs a lot of new updates. The room was just okay, could have been better for the price. I paid, but let me tell you about the butlers. I had nil and Fabian, and they were awesome, Neil was very A tentative and help this out with anything that we needed. I've traveled all around the world, and I've had many butlers, and Neil is by far the best Butler I've had on any trip. He knows his job well and in my opinion, he's the best Butler we've ever had. Thank you, Neil for making our trip wonderful.

Title: Extremely Disappointing Stay – Will Not Return I rarely leave negative reviews, but our recent stay at this resort was one of the most unpleasant travel experiences I’ve ever had. From the moment we arrived, the issues began. The room our elderly parents were assigned had a strong moldy odor, making it uncomfortable and concerning for their health. We had to basically fight with staff to get our parents moved the next day. To make matters worse, the elevator was out of service for our entire week-long stay, creating daily inconvenience. The check-in staff at The Hideaway were surprisingly rude and dismissive — not the warm welcome you’d expect from a resort in this price range. The dining experiences were no better. At the Dorado restaurant, I discovered a hair in my omelet, which was appalling. At the Hunter Steakhouse, we saw huge roaches — something no guest should encounter at any dining establishment. Even in the lobby, there was a fly trap hanging right next to the food, which was both unappetizing and unprofessional. This resort fell far below basic hospitality standards. Between the unsanitary conditions, broken amenities, and poor service, I cannot recommend staying here to anyone.

Just visited the Royalton in St. Lucia. Although this is a beautiful property, it is divided among Diamond club, Hideaway, and Royalton guests, so depending on what your reservation is, there will be designated pool and beach areas for each. Drinks are barely with any alcohol and the most you'll find is gin, rum and vodka brands that you most likely never heard of. Best bet is to buy duty-free before arriving. We did, and it helped. Most staff is really pleasant and willing to be sure you have fun. Food wasn't the best. Tried the buffet and the restaurants Calypso, Italian and steakhouse. Hands down, steakhouse had the most wonderful staff, and food was delicious. Portions at each restaurant are small, so order more, especially sides. We booked an excursion through the hotel and it was the best time we had. Did the catamaran to the waterfall, mud bath and snorkeling. We also got the best island food while on tour.

What else can I say other than PARADISE. I’ve been to a lot of resorts and the Royalton had it all this week. Great staff, great food, great location, everything was clean, room service was prompt, everyone is friendly. Drinks were amazingly made. I stayed at the Diamond Club building which was super nice and quiet away from the main crowd but also was able to go and hang at the regular pool if I wanted to and I did. Don’t hesitate at all to book a vacation here it’s a spectacular place that doesn’t get the credit it truly deserves.