Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

We’ve just returned from a week stay at the royalton and I have mixed feelings about it. Let’s start with the positive; staff is very friendly and welcoming, location is great, beach is beautiful, gym is well equipped. I had fun at the boat and horseback riding excursions. Our butler Terrel was very nice and attentive which was appreciated. We particularly enjoyed the morning omelettes and the evening entertainment. Now for the negative; the hotel needs major maintenance. Difficult to find a lounge chairs without bird poop, tears and stains. Theres not a specific smoking section with ashtrays only near garbage bins, few are available and many cigarette butts are along the pool side and on the beach sand. Quite unfortunate. The rooms need a fresh coat of paint and let’s just say it’s vintage, the furniture with scratches and dents. The lights near the bed had something dirty and sticky on it I don’t even know what it was. The food quality was not worthy of a luxury resort. I’d say the best was breakfast, the zen and dorado restaurants. The steakhouse was disappointing. St Lucia is beautiful but the royalton needs to step it up.

I enjoyed my time at the Royalton - it was like a cruise on land. When you arrive, the lobby and view are like a postcard. We were greeted with a refreshing cool towel and drink. Much needed after the long drive from the airport. The rooms could use a refresh. Our housekeeper, Verlim, more than made up for it. She is kind, thorough, and always has a beautiful flower in her hair. The service around the property was hit-or-miss. We felt like they had a lot of new staff members who were still getting acclimated. The service got better as the trip progressed, and we engaged more with the staff. The food was good - especially the curry goat, oxtails, and grilling station. The singer on Saturday evening (12/6) was AMAZING. He sang a variety of genres, and everyone enjoyed it. The most entertaining character on the property is Leo the Showman! We had so much fun with him. He wore a different costume each day and brought a smile to the faces of children and adults alike. The pools and beach area are beautiful, but close around 6pm or sundown. They could use more shade. The spa was one of the highlights of the stay. Highly recommend! They also have a nice gym. Overall, I would go back. Thank you to everyone at Royalton for a great experience!

We've been here for a week, and we really love the resort. It's very nice and beautiful, with a lovely, welcoming atmosphere in a natural setting. The hotel is very natural, surrounded by nature within the forest and undergrowth. The ocean view is wonderful and unforgettable. The entertainment is incredible, thanks to the Vibe Team. Leo, the showman, is the best, Coco, the boss, is very attentive to his team, the girls at the kids' club are excellent, and the fitness guys are great. We were with Leo on Friday night at the street party; he was our tour guide, security guard, and entertainer. The service at the resort is superb, with good food and cocktails, and friendly people working there. The New Year's Eve party was outstanding, and the fireworks were majestic. We highly recommend it!

Our Butler Dela was amazing, very accommodating and always followed up to make sure we had what was requested. The only complaint was when she was off work; room service was delayed. Room service kept forgetting items but once we reached out to Dela if she was working, she was on it!!! My stay was Jan 2026 with Bartender service. Oh we did the party speed boat tour. These guys were amazing as well. Music, mud bath, falls and lunch definitely worth it.

Our stay at the Royalton Resort in St. Lucia was truly exceptional from beginning to end. From the moment we arrived, we were greeted with warmth, professionalism, and genuine care that immediately made us feel welcomed and relaxed. The front desk team: Christian, Kenali, and Rawle were outstanding. They were attentive, accommodating, and always went above and beyond to ensure everything we needed was handled seamlessly. A special thank you to Linus, our bellman, whose kindness, efficiency, and friendly demeanor made arrivals and departures smooth and stress-free. At the buffet, Eddy consistently delivered excellent service, always attentive and welcoming, making every meal an enjoyable experience. The beach bar was another highlight, thanks to Josane and Shain, who kept the atmosphere fun, relaxing, and enjoyable with great service and positive energy. We also want to recognize our housekeeper, Magella, whose attention to detail and care kept our room spotless and comfortable throughout our stay. Her thoughtfulness truly added to our sense of relaxation. Beyond the incredible staff, the resort itself felt extremely safe and well-maintained, allowing us to fully unwind without a single worry. Everything was catered to and provided for us, creating a completely stress-free and relaxing experience. We never had to think about logistics—only enjoying the beautiful surroundings and making memories. Royalton St. Lucia exceeded our expectations in every way. The level of service, comfort, and care made this a truly unforgettable getaway, and we would highly recommend this resort to anyone looking for a luxurious, worry-free escape.

Nice size resort with really good food with lots to pick from.10/10. Good shows and singers in the day and nighttime. Nice swimming pools with a big kids playground. The General manager was a very nice woman, she made sure she checked us in herself with a bottle of rum.. talked to her our whole time there. The beach was smaller but nice. Our swim out pool room was awesome, huge shower, jacuzzi tub. Great mini fridge. The maids were great, room was always spotless. The people that filled my fridge was great, always give me lots of beer. Room service was always fast as well.. The only negative thing i could say would be, Buddy at the front desk told me I should tip everyone 5 to 10 us dollars during my stay, and it took me a long time to get a drink at the main bar every night.. I would highly recommend this resort ro anyone. We had the best time.

We loved the Royalton Saint Lucia resort. From the moment we arrived and walked through the door, the service was excellent. From reception to the beach, the staff were outstanding—hospitable, chatty, friendly, fun, and very professional. The facilities are majestic, very clean, well-maintained, and elegant. The service is very good, the food is excellent, and the cocktails and drinks in general are great. The entertainment is fantastic, with beautiful shows and a variety of fun activities in the pool and on the beach. The entertainment team is well-managed by Coco and well-represented by all his staff, especially Leo, the very charismatic and funny showman. He was our best host. We recommend the hotel 100%!

We paid over $24,000 for six guests to stay here for 6 nights (Friday to Friday), and the experience fell far below what a resort in this price range—and under the Marriott name—should deliver. Arrival Be prepared for a 2+ hour drive from the airport on narrow, winding, one-lane roads through rougher areas. After a long flight, it’s an exhausting start to the trip. Diamond Club Experience We booked Diamond Club, expecting a premium experience with reliable butler service. Instead, the service was inconsistent and unreliable. Several requests were acknowledged but never completed, and the follow-through did not match the advertised “premium” tier. Service Across the Resort Service throughout the resort was hit or miss: • At restaurants and the buffet, even basic drink refills or simple requests were often forgotten. • At the steakhouse, our group waited over 2 hours for food while loud karaoke played nearby, completely ruining what was supposed to be premium dining. • At the bars and food truck, we were ignored for 10+ minutes multiple times, and many menu items were unavailable even during normal hours. Many staff members were warm and friendly, especially toward our kids. But other times staff seemed unhappy, overwhelmed, or disinterested, making service feel unpredictable and inconsistent. Facilities & Infrastructure Issues • Guests all week were complaining about broken elevators in their buildings. Eventually our building’s elevator broke too, leaving us to carry two kids up four flights of stairs every day. • Our penthouse area (two rooms, three bathrooms) had intermittent hot water. It would get slightly warm at times but never stay hot, with showers constantly bouncing between lukewarm and cold. • None of the hot tubs on the property were actually hot. They had jets and bubbles, but the water stayed only warm at best—never reaching real hot-tub temperature. Spa The spa was one of the few genuine highlights. The hydrotherapy area with strong water jets and warm pools was relaxing, clean, and well-maintained. Overall Considering the $24,000+ cost, the Diamond Club upgrade, and the resort’s 4–5 star marketing, the experience was nowhere near luxury. The property feels more like a 2–3 star resort with major service and infrastructure issues. Marriott should seriously reconsider the management or ownership of this property before these ongoing problems continue to damage the Marriott brand. We would not return.