Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Had a great 5 days at Splash!! I was worried after so many negative reviews, but this was very comparable to other all inclusives we have been to previously. We did Diamond Club, which i felt was worth it. Would we have had a good trip without it? Yes,but it helped make everything so much smoother. Brenda and Elui were wonderful butlers who helped us so much!! The diamond check in was great and the diamond-only pool area was really nice. We also rented a bali bed one day to be close to the warmest pool, which was really nice. Hugo was our server for the bali bed and he was great!! Some pools were quite chilly, but it was also cloudy and windy so the weather was mostly to blame... Food was fine, nothing spectacular... Enjoyed grazie for lunch and habachi for dinner was very good. Buffet was so-so, not amazing. |The water park was really fun! Enjoyed the slides! Played laser tag and my kid did the tampoline park too - Christopher in the aracde area was wonderful! Beach was lovely, and grounds were very nice and clean. All the staff was very kind and helpful. The evening entertainment was fun, we liked the white party and LOVED the silent disco. We weren't sure if the 45 minute line to get headphones would be worth it, but it was! This place definitely catered to families, and the vibe team during the day was great too. We played pool volleyball with Julia, did a dance class, did the foam party, and this wild water balloon game that was insane!!! Thank you Splash for a great trip!!!

It was unfortunate that 3 out of 4 in our family experienced stomach illness during our week long stay (let’s just say affecting both ends). So, we have little confidence in food safety, pool or room sanitization. We had to ask for our room to be re-cleaned and re-stocked often. That was unexpected given the “five star” hotel status. Otherwise, the water parks are very fun and the beach is very nice. Rooms are comfortable and updated, AC worked well. Overall, the diamond club is medium value depending on your expectations. Diamond pool is much less crowded, but the butler service is more of a concierge. It does give better access to sit-down restaurant options and the beverages were everything you could want (limited beer selection though). Poolside and beach service was very slow and in some busy areas service was not very friendly. The complimentary hydrotherapy spa access was really enjoyable. Diamond lounge is a nice option to avoid lines for premium coffee and drinks. The biggest let down for the diamond experience was that it isn’t available late in the day. We arrived late evening and check-in was unacceptable 1.5 hours long.

Update - The resort claims Prime Traveller's Club Operates independently from the hotel yet is seamlessly integrated into the check in process. You CANNOT CHECK-IN without 1st getting a sales pitch to book you for a timeshare pitch. Participation wasn't voluntary and the agent demanded I give her my WhatsApp to book said meeting all before being given a room key. Also another day, another bout of GI issues. This could be in part due to lack of hand washing stations, note none are a kid height even though it's a family styled resort. There's no hand sanitizer anywhere on the resort and high touch surfaces at the buffet (serving spoons and forks) don't get swapped out frequently enough. Overall as I mention below this not a 5 start. Not a 4 star but a well maintained 3 star serving mass produced low quality food. For example desserts at the a la carte restaurants rarely ever match their description (ie PBJ donut at Smoke had neither peanut butter or jelly just a drizzle of chocolate mouse and a sole blueberry). Hot food is still a rarety and food borne illness should be come to be expected. But don't worry they have their certificates to claim otherwise. Do better owners. Won't be back. You should consider not booking here. A nice resort that offers water slides. Food is often disappointing and a la carte restaurants service and menu choices lack authentic flavors. Waterslides kept the kids entertained but the broken stair tread almost 50% ripped off shows they are not really concerned about safety. Don't worry the safety yellow pilon will save you. Unless you have diamond class don't expect daily services. If your diamond club expect to hounded by the time share sales people around every corner. Those with scent based allergies this resort is not for you. All around the resort they have these stink pot machines pumping a putrid smell to hide the smell of the sewage lagoon hidden behind the resort. As for food there leaves alot to desired. Everything is made well in advance so fries are cold and soggy hours before they are brought out to the buffet / chip truck / restaurant. Food poisoning is rampant and I have already been sick for a 24hr period. Overall this Resort is designed only to seperate their guests from their money. Forgot sunscreen don't worry the gift shop sells the 2 for 75 USD. Want some Pringle to snack in your room 2 for 18USD. This resort screams upsell at every corner. Overall this will be the last time I resort that's owned by sunwing / westjet. If you have any hesitation save your money book an Airbnb instead and spend your saved money on excursions.

We just got back from a 10-day stay at this hotel and had a great experience overall, despite the mixed reviews we saw beforehand. Rooms: Modern, clean, and very comfortable with all the amenities you’d need. The Wi-Fi was reliable, which was great for staying in touch and sharing photos. Food: The buffet was excellent, with a different theme each day and lots of variety. The food was fresh and consistently good. The à la carte restaurants were a nice change from the buffet and worth trying. Kids: This resort is clearly designed for families. The two water parks are impressive and comparable to Great Wolf Lodge. The only downside is that the water is quite cold, including the lazy river. The kids’ club was fantastic—our son loved it. Staff: Extremely friendly and attentive. You really feel that they want to make your stay enjoyable. Beach: Beautiful white, powdery sand. There is a fair amount of seaweed, but the resort works hard to clear it every morning with tractors. Entertainment: Plenty to do during the day with poolside activities and a daily foam party around 3 p.m. Evening shows run from 8–11 p.m. in a dedicated area, with a different theme each night. Final Verdict: We enjoyed our stay and would definitely recommend this resort to families traveling with kids.

Great vacation first time at royalton splash and can’t wait to go back! Resort was well designed with less walking then I anticipated. Restaurants and beach had good access and availability. Restaurant had quality food and good service. Shout out to Victor at the swim up bar. He is so efficient and worked so hard while maintaining a positive attitude and smile. We had a late flight and the resort had no issues with us hanging out and enjoying our last day until it was time to leave. Worth every penny

Omar Omar Omar!!! We had an amazing time at Royalton Splash, and a huge part of that was thanks to Omar from the Vibe Team! Omar truly went above and beyond, especially during karaoke night and the bouncy castle events. His energy, charisma, and genuine passion for what he does made every activity unforgettable. At karaoke, Omar knew exactly how to hype up the crowd, make everyone feel comfortable, and keep the night fun and engaging for all ages. During the bouncy castle nights, his enthusiasm was contagious—he kept the atmosphere lively, safe, and full of laughter. You could tell he genuinely cared about guests having a great time. Omar is a true star and a huge asset to the Royalton Splash team. If you’re looking for fun, laughter, and unforgettable memories, he delivers every single time. Thank you, Omar, for making our vacation even more special—we won’t forget it!

The Royalton Splash is a beautiful resort. We did the Diamond Club. Our room was on the 6th floor and faced the sea, and had our own private Jacuzzi on the balcony. This was excellent although we only took advantage of it on our last day. The selection of pools was outstanding, although we spent most of our time at the beach; very relaxing. The hydrotherapy at the spa was especially nice. My wife also enjoyed getting a mani/Pedi, as well as a message. The spa is legit.||Regarding food, I think there is a lot of inconsistency with the restaurants, at least the ones that we experienced. The Cave served an amazing Sea Bass, but my wife's NY Strip was a bad cut, with a major membrane throughout, and wasn't cooked right. At Ma Maison, my duck had similar issues; bad cut of meat. And my wife's Lobster Thermidor was prepared completely wrong by definition, and definitely not worth the extra charge of $50. Not to mention dinner took 2 hours at Ma Maison. Food at the Score restaurant (sports bar) was average at best. Grazie was the only one we went to that had excellent food for both of us, and our friends. If you go there, don't leave without a Lemoncelllo Cannoli. The Diamond Club buffet, and the Rio breakfast were both very good. The main buffet was also very good.||So, with Diamond Club we were supposed to get turn down service at night, but only got it 2 of the 4 nights. The maids never replenished wash cloths, and butler requests were not always promptly. Our wine glasses were not replaced, and on the last morning we woke up to a cold room because someone (maid I assume) turned the thermostat down without us realizing.||So, mixed review led to the middle rating. We had a great time overall, celebrating the wedding between friends of ours. We would come back, but with eyes wider open. I would speak up about these things up front, as well as be careful about restaurant choices.

We recently stayed at Royalton Splash Riviera Cancun as a group of five couples, and unfortunately our experience did not live up to the “luxury” reputation. Upon arrival, check-in was extremely slow and we were given zero information about the resort. No one explained where anything was located, and we were left to bring our own luggage to our rooms without any directions — which was very confusing given how large the resort is. After checking in, we went to grab food at the sports bar, which was supposed to be serving until 12 am. We arrived at 11:30 pm and were told only room service was available. We then waited another 45 minutes for room service to arrive. Right away, the “luxury” experience felt disappointing. One of the biggest issues was the pool chairs. By 9 am every single chair was taken with towels. We later found out people were waking up as early as 5 am to reserve chairs, or even paying staff $10 a day to put towels out for them. One morning we got up at 6 am to reserve chairs for 8 am, and the resort staff removed our belongings and replaced them with towels for paying guests. Most of the day, many chairs sat empty with towels on them. A proper towel or time-limit system would easily fix this. Again — not luxury. The beach was fairly dirty and only cleaned once in the morning, not throughout the day. On a positive note, the food was the best resort food we’ve ever had. The steakhouse was amazing, and drinks were very well made. The bartenders and cleaning staff were extremely friendly and hardworking. However, reception staff were no help at all. We booked as five couples and specifically asked weeks in advance to have our rooms close together. We were told it wouldn’t be a problem and to mention it upon arrival. When we arrived, they refused to help, and one couple ended up on the complete opposite side of the resort. Another confusing issue was the buffet rules — one day you were allowed to take food out, and the next day you weren’t, with no explanation. Staff just pointed to a sign. Very unprofessional and inconsistent. Between the poor management, lack of help from reception, issues getting milk for our babies, and never being able to get chairs, we will not be returning to this resort. It’s a shame because the food and hardworking staff were great, but the overall experience was far from what you’d expect from a luxury resort.