Ruby Lissi Hotel Vienna

Unfortunately, my stay at this hotel was very disappointing. The concept is “self-service,” but it is executed completely wrong. Self-service should mean smooth check-in/check-out and well-organized public storage areas for towels, tissues, and other amenities. Instead, they simply unlock a basic towel storage room and leave you to search for what you need, with no signage or directions at all. The room itself was extremely bare. There was no phone to contact reception or any other department, no kettle, and literally nothing except a bed with a very uncomfortable mattress and mismatched pillows. Check-out time is 11:00 AM, whereas the global standard is usually 12:00 PM. When I asked reception for housekeeping service, they promised to come but no one ever showed up. In the end, I had to change the bed linens myself and get fresh towels and tissues from the public storage area—after searching for it on my own. Privacy was also completely disregarded. Even though I placed a “Do Not Disturb” sign on my door, I was surprised when housekeeping knocked after I had already cleaned the room myself on the third day. Thirty minutes later, the receptionist also knocked on my door again. Honestly, there is no respect for privacy or even the basic principles of hospitality. A very poor experience, and I would not recommend this hotel.

The hotel is amazing. I love especially the musical features! They put even guitars to play, amplifiers. Bars, digital tools, everything is super nice. Unfortunately room cleaning comes every day super loud, they wake you up with knocking and shouting at 8:30-9:15 🥺 Also the sleeping tag doesn’t work.

Great hotel in a great quarter of Vienna ! Only a few minutes walk from the center and the metro station right next to the hotel. The personal and the service is amazing (the cocktails as well). The room is a bit small but for 2 it’s perfectly enough and cozy. The reception hall is really sweet and comfortable, perfect to take a drink or the breakfast. Super good value for money, I recommend

We stayed here for 2 nights. The hotel is very much a funky boutique hotel. It was immaculately clean. They offer you the choice of a room clean or a drink at the bar. Clever idea! As we were only there for 2 nights we opted for the drink! The rooms offered everything you need. The location is excellent. The breakfast was good. A big win here are the staff. A thank you to Nipun, Hozan and Tobi who looked after us. Their service is above and beyond. This is a lovely hotel in a great location but what would make me return is the staff.

We stayed at Ruby Lissi Hotel in Vienna, and my feelings about it are very mixed. On the surface, the hotel looks modern and stylish, but in reality the experience was more complicated than comfortable.||When we first arrived, the design immediately felt confusing. The hotel is split into different wings with elevators at opposite ends. Even though we were on the same booking, our two rooms ended up in separate sections. It took me almost 10 minutes to walk from one room to the other, which felt less like visiting family and more like commuting across town inside the hotel.||The rooms looked sleek at first glance, but comfort was lacking. The bed was two mattresses pushed together with a gap in the middle, the air conditioning barely worked, and in August the room was hot and stuffy. The windows do open, but it didn’t help much in the heat. Even the lighting was over-engineered, you had to hold the switches down for them to respond, which made something as simple as turning on a light feel complicated.||Service was limited. Check-in is done at a machine where you enter your own details, which I found unnecessary. A staff member kindly helped us through the process, but that was the only real interaction we had. For the rest of the stay, staff seemed to be stationed behind the several bars this hotel has, instead of at reception, so there wasn’t much presence if you needed help. Housekeeping also let me down. On the second night I found stains on my sheets and asked reception to send someone to change them, but nobody ever came. Eventually I had to find a housekeeper in the hallway and ask directly, and no one followed up afterwards.||The best part of this hotel is the location. It’s right by Schwedenplatz station, making it easy to reach any part of Vienna by subway, and you can walk straight into the Old Town within minutes. From that perspective, it’s excellent.||FYI:|• Ruby Hotels run on a “lean luxury” model: self check-in, modern design, and limited staff.|• The AC may struggle in summer, so if you’re sensitive to heat, keep this in mind.|• Housekeeping was inconsistent in my experience.|• Breakfast is available at extra cost, but there are plenty of better local cafés nearby.||Overall, Ruby Lissi offers style and location, but comfort and service were lacking. For a short stay it’s manageable, but I’d choose something more practical and welcoming next time.

Leaving Ruby Lissi tomorrow after a week here. It is a beautiful,clean, welcoming hotel. Close to all amenities. So relaxing and staff are all just great and nothing too much trouble for them. We loved everything about the hotel. Would love to return. Thank you

Great boutique hotel. Checking in was very easy and simple. Location is very central and the 2nd floor bar and the additional rooftop area was amazing. Would definitely stay here again. The price point is unbeatable.

We had the opportunity to stay at this hotel for one night in April 2025. Our experience was very pleasant. We appreciated the delicious breakfast included in our booking and the beautifully furnished room. The only minor drawback was the absence of a minibar, but everything else met our expectations. The hotel is situated in an excellent location, and the staff were friendly and professional. A nice bonus was the discounted parking. We are happy to recommend this hotel to future guests.

We enjoyed our stay at Ruby Lissi. The entrance was definitely pretty sketchy feeling, especially after getting off an overnight flight from the US. We were able to "store" our bags while we waited for our room to be ready. The bags were just tagged sitting in the lobby, and my American brain felt that wasn't the safest, but whatever. The rooms were a good size, but I found the set up of the shower and toilet very awkward. Depending on who you're traveling with, it could be concerning, as it's not very private. There was also construction going on, so it was a bit loud in the mornings

Stayed here for 3 nights in July 2018. I don't have enough good things to say about the location (right next to the metro and the river) and the cleanliness. The hotel is extremely modern and the staff are very helpful. There is a self check-in process, which is quick and easy (and located conveniently in the bar). They also offer reasonably priced bike rentals, which is a great way to see the city. The rooms themselves are very clean, reasonably spacious, and have an array of amenities. One thing to note about the room layout, however, is that it boasts partially private en suite bathrooms - the toilet is private, however, the curtain only wraps halfway around the transparent shower stall, so if you are sharing the room with anyone other than your significant other, you should keep in mind that you'll need to set ground rules for staying far away from the bath side of the room when someone is in the shower! I was staying with a close friend, so it didn't bother us too much, but this may be a deterrent for some. The room amenities were top notch - this hotel provides "Handy" phones for guest use - something that I hadn't seen before. These smartphones are fully equipped with cellular service and 3G, meaning you can bring them around the city with you to use for phone calls, Google Maps, etc (and save your own battery for photos)! The room also had a tablet in it for ordering room service and browsing the internet, however, I didn't find it to have as much utility, and could've gone without - especially in lieu of including a different amenity, like in-room coffee. All in all, the attention to detail, modern amenities and location made this hotel a place I would love to return to, and certainly will be recommending to others.

So much yes for this hotel, where do I start? First impression - As soon as you walk in you know you're going to love it. The decor is perfect, adorable and so much to take in. You realize the lobby is a bar and a restaurant so you can tell it's able to transform. It's kind of a weird entrance before you get inside - but don't let that worry you. Check In - The staff were all very sweet. It's basically self check in (bonus for those of us who don't need small talk), and you get your key sent out as if it's a vending machine. So new age, I totally loved it. I had put a request in with the reservation to check in early, and they accommodated - yay! The room - well first thing is they give you a PHONE to use in the city. In case you need to make calls or use the GPS. It was an Andriod, but I won't hold that against them because it did everything I needed to not get lost. I thought this was totally something that "wow'd" me and exceeded my expectations. There was a music player of some kind that would stream or place an older i device. I didn't really utilize it, but I appreciated that it was there. The decor - so modern, incredibly clean - I loved this too. The room was small so it was perfect as a solo traveler, and would be good enough to share with my partner. Might be a little tight to share with a friend. Plus, the shower is completely glass and shares that glass wall with the living room - I love rooms like this. Romantic, again not to share with a friend. The breakfast - was a bit pricey, but it was buffet and they had a tea buffet that you literally got your own ingredients and filled your own bag. Was totally a fan of mixing flavors, didn't regret that decision at all. The food was versatile and somewhat healthy, I was definitely a fan. Normally, I try not to pay for hotel food because you miss out on a restaurant - but this was well worth it. The staff was sweet and helped me with restaurant recs from authentic, to street food to cool ambiance, I wish I could have tried more. Location was perfect - so close to the train and so close to the walking and biking tour I took. I would 10000% stay here again when visiting Vienna next time! Tea/coffee bar - I almost forgot about this so I had to edit. On the top floor they have a bar area to get fresh teas and coffees - unlimited and always hot. There is a vending machine for random things like food and shoes, but you pay for those things. Do not miss out on the tea/coffee!

Initially... I was worried because the entrance is a bit... sketchy to say the least. BUT once you walk into the hotel, it's very hip and classy! The room is also very clean and chic. Just be aware that the shower room is not completely covered, so if you're staying with a friend, could get a bit weird. They also have a device with Wifi, which you can use outside of the hotel during your stay at this hotel in case you're worried about going over your data. I'd totally go back to this hotel!!

Enjoyed my stay with Ruby Lissi. The room is very modern and comfortable with nice sized bed and large rain shower. Breakfast was very nice with all local and organic items. Dani at reception was more than helpful in giving guidance around the city and purchasing a bus ticket for me. She deserves a nice raise