Keith A.
Yelp
We were staying at Le Meridien and was told that this beach club was recommended because they are known to treat guests well, especially patrons of the hotel. We were able to secure 2 beds at the front with an incredible unobstructed water view. Staff proved to be helpful during the reservation process. However, once we arrived and situated ourselves at 10:30 am no server approached us for the hour we were there. We decided to eat lunch at their restaurant and we're seated promptly. However, once again waited 30 minutes until being approached by a server. There were several servers walking around aimlessly and conducting team meetings in our presence during the time. Furthermore, there were only 2 tables seated in the restaurant including ours. When the server arrived, he apologized communicating that he was preoccupied with other work related responsibilities. We were finally served and the food was good, but not great. At the conclusion, we inquired about the lack of service at our beach bed and the waiter assured us that he had notified our beach server of our presence and that he would come find us after returning to our seats. Once again, we waited with no server in site. I finally flagged him down as he was taking another group's order so that we could order some drinks. Unfortunately throughout the course of the day this was a recurring theme. I understand that service oriented industries are struggling with staffing, but if you are going to charge a premium for the experience then the expectations need to match. Their seemed to be an abundance of staff for the volume of patrons since it wasn't particularly busy. Safe to say that compared to other beach clubs this place doesn't even come close. I also fault the Le Meridien for continuing to recommend a place, that based on recent reviews, continues to underperform.