Renee B.
Google
As I am traveling on a budget, I eat one nice meal out in a restaurant once a week or so, and being that I was celebrating my 35th wedding anniversary away from my sweetheart, I gifted him a $50 Texas Roadhouse gift certificate and Lindt chocolate and decided I would have a steak dinner to celebrate as well. I turned to Google while in Enoch, rave reviews sent me to Cedar City to Rusty's. I thought the prices were a bit high, but I've eaten at some really nice steak houses, so if it was a good steak, it's worth paying the extra price they can demand for it.
The hostess did not seem to realize I was there for dinner until I told her I wanted a table for one, she took me to a table. I explained that I'd be happy to take the table but I wanted to use the restroom first, she said she'd let my server know.
My server Michaela (Kayla) while not overly friendly was attentive, listened well and did her job with a smile. She did not respond when I said, that steak must be something special at $40 for a 12 ounce ribeye. Her service was good, she explained things clearly, staged the pace of the meal well, I would have had time to finish my salad before the entree was brought out, that is a very good skill. All in all, she was the star of the night.
The bread was nice and warm and tasted good, but the crust was so tough I couldn't take a bite without ripping it apart, one slice was enough for me. It was served with an ample supply of individual butter pads.
As the saying goes, for the rest of the story. For a $2 upcharge, I swapped out the side salad for a side Caesar salad. The romaine lettuce what's soft, wet, and tasteless. I had to cut some pieces up with my steak knife, as that was the only knife in the napkin roll. The dressing, had no flavor and while I tried to eat it, I gave up after only a few bites and pushed it aside.
The entree was served, it looked good, I cut into the steak, perfectly medium rare, that's saying a lot, it's hard to get the temperature right on steak. I paused to put butter on my veggies and baked potato. There was a seasoned butter pat on my steak, I noticed it had not even started to soften, let alone melt. Neither did the butter I placed under the veggies, nor the butter on the potatoes...it was barely melting. The food was cold. Kayla checked in to see if the temperature of the steak was right, I told her yes, it looks perfect. I didn't want to complain, so I thought about what to do. When she came back around, I ask to speak to a manager. The manager was pleasant enough, I pointed out that the butter had not melted, she seemed to immediately understand and offered to take it back and warm it up. She came back with a plate for the steak, I asked her if she could just take it all back and warm it up because it was all cold, which she did. She said she would give me a discount.
When the food came back the veggies and steak were warmer and the potato was hot. Everything a bit dryer but at least it was warm. Then I started to eat the steak...I can honestly say, this was one of the worst steaks I have ever had. It was tasteless and rubbery, not at all good. I don't think I could have eaten it even if I had been offered steak sauce. So a couple bites of veggies and a quarter of my potato later, I just decided this food was not worth eating and pushed my plate away...full of food, almost untouched. Kayla ask if I would like a box, I had no, but I would like the check. There was a discount of $8.××, which brought the total to just under $40. I didn't want to leave cash on the table and took the check and my $50 bill up to the service window where another server and the manager were standing. I explained it was for Kayla, that I wasn't comfortable leaving cash on the table.
There is a certain point at which I'm so frustrated, and disgusted that I can't complain any further...by then I had lost my appetite.
I had planned to eat the second half of my steak dinner today...instead all I got for my $50 was disappointment!