Rusutsu Resort Hotel & Convention

The service is terrible, the worst we experience in Japan in the 5 times we’ve been to Japan. They don’t care. House keeping is so lazy, they only change the trash and towels, but no linens or refill coffee or tea or even toilet paper. Didn’t offer to help when we’re struggling to find our lost luggages and say we need to do it ourselves. The walls are thin so it is loud and you can hear everyone and everything. It’s a family friendly hotel so be prepared to hear crying babies. Their rental shop is INSANELY expensive, 38k yen. Go across the street to amuse which will be half the price. The only pros are truly ski in and out which is super convenient. The room was a good size for Japanese standards. And the complimentary hot bath and onsen. I liked the free live music that played at cricket, they were awesome. However, for the open open air onsen, there was a beam of snow so there was no view. The buffet was $45 but everything was extremely salty. For $500 a night, and supposedly 4 star hotel, I’m shocked by the service. This hotel is out to get tourist’s money, taking advantage that it’s ski in and ski out, and slacking on hospitality.

We just spent 7 days in this ski resort, as other reviews mentioned, it is an old resort, however I found it very charming, like stepped back in time to childhood memory of holiday. Despite the amount of skiers and guest coming in and out with snow, the hotel is still kept very clean, the hotel staff are constantly cleaning, even the toilets are sparkling clean too. The building and facilities are old, but the cleanliness is a key point in my view. Hotel staff are very helpful and friendly. Restaurants in the resort are all yummy. Buffe breakfast has wide variety and fresh crab. There is a bakery in the resort where breakfast voucher can be used too, if you use the breakie voucher, they would give you salad, drinks and breads thats enough for 2 meals. There are 3 snow mountains, ski lift staff are friendly and very cautious with safty and hazard. If you stay in the resort hotel, you can get free shuttle bus from Sapporo city to the resort, only 2 hours ride. Arrive at 10am, the hotel staff will provide free locker to store suitcases so everyone can dive into the snow straight away. This is the longest review that i have ever written. I enjoy the trip and will go back again.

I stayed and skied here recently. Location is perfect! Its basically a ski in ski out resort, and ski rentals locker and dining facilities are all great. The onsen is big enough and the outdoor setting is fantastic. We needed to travel back to Sapporo at the end of the stay but had trouble with the bus booking apps. Luckily the resort staff by the name of 林明霖 at the reception hall went all the way out to help us make the booking. A staff that made a great difference. Thank you !!!

Great location! As a ski-in/ski-out hotel, the convenience is unbeatable. Ski lockers available and rentals lessons(Japanese/English/Chinese) are available on site. Having easy access to the onsen was perfect for soothing tired muscles after an endless powder day. The room was spacious, but a bit old. There are plenty of food and shopping options, but the retail brand selection is too limited to international names like Burton, Salomon, and The North Face. Since I can easily get these back home, it feels like a missed opportunity. After flying 11 hours to Japan, I was hoping to find local ski/snowboard brands like Gentemstick, Spread, or Yonex..

Excellent ski in ski out family friendly resort! Various of restaurants, inside hotel and nearby. Not too crowded slopes, and much bigger skiiing area in the east side just a gondola ride away. Also with indoor wave pool and a long water slide, perfect for young kids to play apart from skiing. There's also a top rated ski school, available in English or Mandarin, but make sure reserve the slots as it can get quite busy, and then you can enjoy the kids free skiing time! Highly recommend!

The resort was nice with various ski slopes. We mixed up the check out time which was not highlighted to us when we checked in and thought it was 11am. of course it was our mistake as well. But there was absolutely no leeway and was charged 4400Y for 30 mins. It was not indicated anywhere about the late fee. Would be nice if the check out timing was highlighted during check in and mentioned any late check outs will be charged a large amount.

It is a good ski in and out resort. The ski area is just at the resort itself, very convenient. there are many toilets and lockers around the resort. The room is dated though, they are still using turning knob for taps and mixer. I thought they should upgrade their rooms given the price we paid for the rooms. Toothbrushes and toothpastes and cotton pads. things, eg ski equipment rental and food, are expensive in the resort. There is nothing much to do other than skiing and snow play. Recommended for family stay.

Rooms are spacious and well appointed, location is fantastic and snow great. However service is completely abysmal for a 1000 dollar a night room. It’s as if someone running a cheap motel took over a fancy resort. I’m not against that service level but frankly only if paying a 100 bucks a night. No daily cleaning No assistance with your luggage. Prepare to trek your luggage about 1-2km through various lobbies and shops yourselves no restock of coffee no removal of trash huge lines for buffet that can take as long as 30-60 mins for breakfast and dinner. Modern tvs in room but they are locked to disable app usage for some reason. Silly charges for additional room keys

WOW! I am beyond impressed with this hotel. I knew this hotel would be top-notched when I received a welcome email from a hotel staff days before my arrival to prepare for my stay. I'm so grateful that my Marriott Platinum status can be used at the Westin as well after the merger. As a member, I was able to check in early, check out late, entitled for a free breakfast each day, and access to the lounge every day at almost all hours. What a treat!! We arrived early Saturday morning, and a staff immediately came out and greeted us with a luggage cart. She was super friendly, seated us at the lounge area to help us with check in, explain the hotel facilities with us, and answer all of our snowboarding questions. Another staff even brought out two glasses of welcome fresh-squeezed orange juice! I felt so spoiled! :) Then another staff guided us to our room, and even explained all the room amenities to us. We were so grateful! The room was insane! It's a two-storied maisonette with two bedroom areas, huge living room with a spacious kitchen and a huge bathroom. The view was out-of-control amazing; we got a clear view of both the East and West Mountains and the amusement park. I was in awed. It was so comfortable! And what really warms our heart was a handwritten note from the general manager welcoming us to the hotel and a delicious box of chocolates. Not to mention, each night, the hotel staff would leave us a weather forecast card and two biscuits by our bedside. Seriously, we were beyond touched by the thoughtfulness. First thing we did was rent winter attires and snowboards. The staff were very patient to help us find the right size jacket, pants and other sports gears. Our assigned locker was huge! We were very impressed at the locker system. Just pushed a card in, and we can set our password for the next 3 days! Heading to the mountains was beyond easy; we can access the West Mountain by a short monorail or to the East Mountain by a quick pair lift. The staff were so nice too! Always there to greet us with a smile! The snowboarding experience was incredible! Even though the weather condition was not the best, we still had loads of fun! The lifts and gondolas were really well-maintained, and the lines were almost non-existent. Even though there was a student trip during our stay, the mountains were almost vacant. We have never witnessed anything like that before. An uncrowded mountain during the start of the season?! We were in heaven! After our many snowboarding trips, we relaxed in the hotel onsen. The onsen was separated by male and female, and they were HUGE! All the washing stations were equipped with shampoos, conditioners, body wash and there were so many baths to choose from! The bubbling jacuzzi-like bath was so comfy, and the outdoor bath was so amazing! There were reclining seats within the outdoor bath so I can lay down and enjoy the view. The food at the hotel was incredible! I expected to get rip off at resorts, but the food here were very reasonably priced and incredibly delicious! There are many Hokkaido themed food and most of the food were sourced locally. So delicious and so satisfying! The breakfast buffet had so many choices and again, servers were incredibly friendly. Lastly, a huge huge huge shout out to Mr. Daichi Sawasaki. Our rental car was unfortunately scratched by another car during out stay (No fault of Westin at all! It's completely the fault of some careless driver). Daichi helped us call the rental car company, and coordinated with the police. During the entire process, he was so friendly, professional, and kept everything under control. Though the accident was unfortunate, we felt very fortunate because we made a new friend during the process! Daichi was just so amazing, it really made our overall experience even more impressive and more personal. I will never forget his kind gesture. Please give this man a raise and a promotion! He's the man!!! Overall, I am seriously in love with Westin Rusutsu! Not only was this the place where I learned snowboarding, Westin Rusutsu Resort's hospitality, facility and overall stay was just over the top wonderful. Marriott and its chain of hotels continue to impress me more and more each stay. I swear I am going to host all my future life events at all Marriott hotels, and I will be a loyal member till I die. I can't wait to come back to the Westin. Expect me to be back whenever there's a cheap ticket to Hokkaido!!!!!

When I booked my hotel, it stated that it was at the Rusutsu Resort and Hotel (RRH). So you can imagine the nervousness I felt when we arrived, asked them to confirm if we were in the north or the south tower, and when they attempted to find my reservation, they were unable to locate it. I stared at my phone, double checked the dates and showed them that it, indeed, said I was at the right place. As the sweet gal at the front desk scrambled, I checked my email to see if I could find a confirmation number for the hotel and realized I had an email (from RRH) and as I scrolled down, it said The Westin and it provided a different address. I was completely confused, explained myself and the gal stated that they used to be one hotel but they recently "split" and the towers (as it used to be called) is now managed by The Westin, located across the street. I asked if we could walk there and she said it would be a 5-10 minute walk but seeing all of our luggage, she recommended we take the monorail. Once we arrived at the correct hotel, I was completely relieved when they pulled up our reservation with no problem. We had two rooms booked for the eight of us, four per room. When you first enter the hotel, there's a bedroom on the left, which had two double beds in them. You'll immediately see stairs leading down to a living room area with a wet bar, small fridge and cups. There are two twin sized murphy beds that were set up for us. There are two single seater lounge chairs and a love seat. The room is very spacious but there is only one bathroom. The awesome thing is that there's a public bath located on the second floor of the hotel, which is free of charge so a couple of us ended up bathing there. Be sure to take your towel from your room since there are no attendants or towels. There are mini lockers to put your valuables in but they're not much bigger than a tiny shoe box so don't bring your purse down. You won't need any money while you're down there. If you've never experience a public bath, definitely check it out. There's an outdoor area where you can sit in the warm water and (if it's winter like it is now) you can see the snow on the trees. super cool! After we settled in and went back to the original hotel to explore, it was a short 7 minute walk across the street. There's an East mountain so even if you stay here, there are slopes that you can access from here, although the West mountain seems to be where lessons are held and all the food options are.

Nice rooms and super helpful staff. The GM was awesome. He came and introduced himself at check in and said hello throughout the stay to make sure everything was cool.