Rusutsu Resort Hotel & Convention

I stayed and skied here recently. Location is perfect! Its basically a ski in ski out resort, and ski rentals locker and dining facilities are all great. The onsen is big enough and the outdoor setting is fantastic. We needed to travel back to Sapporo at the end of the stay but had trouble with the bus booking apps. Luckily the resort staff by the name of 林明霖 at the reception hall went all the way out to help us make the booking. A staff that made a great difference. Thank you !!!

Excellent ski in ski out family friendly resort! Various of restaurants, inside hotel and nearby. Not too crowded slopes, and much bigger skiiing area in the east side just a gondola ride away. Also with indoor wave pool and a long water slide, perfect for young kids to play apart from skiing. There's also a top rated ski school, available in English or Mandarin, but make sure reserve the slots as it can get quite busy, and then you can enjoy the kids free skiing time! Highly recommend!

It is a good ski in and out resort. The ski area is just at the resort itself, very convenient. there are many toilets and lockers around the resort. The room is dated though, they are still using turning knob for taps and mixer. I thought they should upgrade their rooms given the price we paid for the rooms. Toothbrushes and toothpastes and cotton pads. things, eg ski equipment rental and food, are expensive in the resort. There is nothing much to do other than skiing and snow play. Recommended for family stay.

Stayed for 3 nights and wouldn't mind staying another 3 months. Great service, easy to explore, and lots of attractions. The skiing is amazing (so much powder) and the rooms are very comfortable (although I did hit my head a couple times on the door top, awareness needed if taller than 6').

Easy to get to the resort from Sapporo using the Rusutsu Resort shuttle - pick up near Sapporo station and drop off at resort entrance. Ski and snowboarding right outside the resort, very convenient to access lockers, toilets and lunch in between activities. International ski school located right at the resort for private coaching. However, need to book your coach early as they are very hot in demand. Lots of little souvenir shops around to get trinkets. In addition, facilities such as onsen and wave pool are available, although we didn't have time to try them. There's also a canteen opened in the earlier part of the day.

This place is like a fairy tale. Excellent place to ski and food was amazing with various available restaurants. October fest restaurant was really fab. Cricket is also another great place to have drink and food. Ski rentals are easy as well. Overall, amazing place.

We had a 4 bedded room, it is very clean. The toilet is very clean as well and the room is very warm for winter. The ski place is very huge and there are plenty of restaurants and few fast food around for lunch or dinner. The indoor pool is pretty awesome with wave pool... swimming in winter is an experience.

A nice hotel with good distance to the Rusutsu resort and had enough options for food (some food are not good though). Needed to walk a little bit but acceptable. Staff were helpful. The only problem is the toilet in the room! It is the most smelly toilet I have ever had in my life. I don’t know if it was because the toilets are old, but you can constantly smell urine. Please upgrade your toilets to improve the experience.

WOW! I am beyond impressed with this hotel. I knew this hotel would be top-notched when I received a welcome email from a hotel staff days before my arrival to prepare for my stay. I'm so grateful that my Marriott Platinum status can be used at the Westin as well after the merger. As a member, I was able to check in early, check out late, entitled for a free breakfast each day, and access to the lounge every day at almost all hours. What a treat!! We arrived early Saturday morning, and a staff immediately came out and greeted us with a luggage cart. She was super friendly, seated us at the lounge area to help us with check in, explain the hotel facilities with us, and answer all of our snowboarding questions. Another staff even brought out two glasses of welcome fresh-squeezed orange juice! I felt so spoiled! :) Then another staff guided us to our room, and even explained all the room amenities to us. We were so grateful! The room was insane! It's a two-storied maisonette with two bedroom areas, huge living room with a spacious kitchen and a huge bathroom. The view was out-of-control amazing; we got a clear view of both the East and West Mountains and the amusement park. I was in awed. It was so comfortable! And what really warms our heart was a handwritten note from the general manager welcoming us to the hotel and a delicious box of chocolates. Not to mention, each night, the hotel staff would leave us a weather forecast card and two biscuits by our bedside. Seriously, we were beyond touched by the thoughtfulness. First thing we did was rent winter attires and snowboards. The staff were very patient to help us find the right size jacket, pants and other sports gears. Our assigned locker was huge! We were very impressed at the locker system. Just pushed a card in, and we can set our password for the next 3 days! Heading to the mountains was beyond easy; we can access the West Mountain by a short monorail or to the East Mountain by a quick pair lift. The staff were so nice too! Always there to greet us with a smile! The snowboarding experience was incredible! Even though the weather condition was not the best, we still had loads of fun! The lifts and gondolas were really well-maintained, and the lines were almost non-existent. Even though there was a student trip during our stay, the mountains were almost vacant. We have never witnessed anything like that before. An uncrowded mountain during the start of the season?! We were in heaven! After our many snowboarding trips, we relaxed in the hotel onsen. The onsen was separated by male and female, and they were HUGE! All the washing stations were equipped with shampoos, conditioners, body wash and there were so many baths to choose from! The bubbling jacuzzi-like bath was so comfy, and the outdoor bath was so amazing! There were reclining seats within the outdoor bath so I can lay down and enjoy the view. The food at the hotel was incredible! I expected to get rip off at resorts, but the food here were very reasonably priced and incredibly delicious! There are many Hokkaido themed food and most of the food were sourced locally. So delicious and so satisfying! The breakfast buffet had so many choices and again, servers were incredibly friendly. Lastly, a huge huge huge shout out to Mr. Daichi Sawasaki. Our rental car was unfortunately scratched by another car during out stay (No fault of Westin at all! It's completely the fault of some careless driver). Daichi helped us call the rental car company, and coordinated with the police. During the entire process, he was so friendly, professional, and kept everything under control. Though the accident was unfortunate, we felt very fortunate because we made a new friend during the process! Daichi was just so amazing, it really made our overall experience even more impressive and more personal. I will never forget his kind gesture. Please give this man a raise and a promotion! He's the man!!! Overall, I am seriously in love with Westin Rusutsu! Not only was this the place where I learned snowboarding, Westin Rusutsu Resort's hospitality, facility and overall stay was just over the top wonderful. Marriott and its chain of hotels continue to impress me more and more each stay. I swear I am going to host all my future life events at all Marriott hotels, and I will be a loyal member till I die. I can't wait to come back to the Westin. Expect me to be back whenever there's a cheap ticket to Hokkaido!!!!!

When I booked my hotel, it stated that it was at the Rusutsu Resort and Hotel (RRH). So you can imagine the nervousness I felt when we arrived, asked them to confirm if we were in the north or the south tower, and when they attempted to find my reservation, they were unable to locate it. I stared at my phone, double checked the dates and showed them that it, indeed, said I was at the right place. As the sweet gal at the front desk scrambled, I checked my email to see if I could find a confirmation number for the hotel and realized I had an email (from RRH) and as I scrolled down, it said The Westin and it provided a different address. I was completely confused, explained myself and the gal stated that they used to be one hotel but they recently "split" and the towers (as it used to be called) is now managed by The Westin, located across the street. I asked if we could walk there and she said it would be a 5-10 minute walk but seeing all of our luggage, she recommended we take the monorail. Once we arrived at the correct hotel, I was completely relieved when they pulled up our reservation with no problem. We had two rooms booked for the eight of us, four per room. When you first enter the hotel, there's a bedroom on the left, which had two double beds in them. You'll immediately see stairs leading down to a living room area with a wet bar, small fridge and cups. There are two twin sized murphy beds that were set up for us. There are two single seater lounge chairs and a love seat. The room is very spacious but there is only one bathroom. The awesome thing is that there's a public bath located on the second floor of the hotel, which is free of charge so a couple of us ended up bathing there. Be sure to take your towel from your room since there are no attendants or towels. There are mini lockers to put your valuables in but they're not much bigger than a tiny shoe box so don't bring your purse down. You won't need any money while you're down there. If you've never experience a public bath, definitely check it out. There's an outdoor area where you can sit in the warm water and (if it's winter like it is now) you can see the snow on the trees. super cool! After we settled in and went back to the original hotel to explore, it was a short 7 minute walk across the street. There's an East mountain so even if you stay here, there are slopes that you can access from here, although the West mountain seems to be where lessons are held and all the food options are.

Nice rooms and super helpful staff. The GM was awesome. He came and introduced himself at check in and said hello throughout the stay to make sure everything was cool.