Ruthin Castle Hotel and Spa

Just returned from a 2 night break in a deluxe double room. Very disappointed at the standard of the room which on arrival was cold and took some time for the room to warm up. The bathroom was very cold throughout our stay as the towel radiator didn't work. The towels and toiletries provided were not of a 4 star standard and the hospitality tray was very basic and no bottled water provided. It was not a 4 star room or bathroom to say the least. The hotel in general is in need of a good clean, decorating and restoration it is very shabby. The food did not live up to expectation, undercooked and cold fish and chips. Some of the crockery was very chipped. Breakfast on the 2nd morning was chaotic due to staff shortages. No bowls for fruit or cereal, no hot water for tea and a number of the hot buffet items had run out and took time to replace. Ruth did her best to compensate for this and deserves a mention. We would not recommend this hotel or stay again.

Lovely building but leaves a bit to be desired. I had a spa day and afternoon tea, the spa was lovely with a comfy chill out room and sauna facilities. The massage therapist was amazing and gave me a bespoke facial which she suggested after looking at my skin. Very knowledgeable and relaxing. The hot tubs in the woods are a lovely idea, nice to be out in nature! The changing room is very small with only one changing booth and no tables really to put your things on so they have to go in a locker or on the wet floor. The lockers are all together so if someone else is using them you're just stood waiting. The changing room was also a bit worn with big patches of paint chipped off the walls. The staff at the spa were lovely and made us feel welcome. For the afternoon tea the service was initially very warm and welcoming. Drinks arrived quick but it's almost like we were forgotten about as we waited almost an hour for our food and had to remind them we were there. A table was served afternoon tea before us despite us being the first to arrive. The staff were very apologetic but it made us have to rush our food before our treatments at the spa. For the price we paid I am a bit unsatisfied in the whole day, but individually I think the parts were good. A shame we had to wait so long for food when it was not busy at all, but when it did arrive it was nice.

Birthday mini break of 2 nights in September. The Hotel is steeped in history with a magical historical ambience. The rooms and decor reflect its history so dont go there expecting all mod cons. A very relaxed, historical break and would have loved to stay a little longer to soak up the atmosphere.

Easy check in, free parking, close to town and local cafes/restaurants. Hotel has on site restaurant. Lovely room (Lillie Suite) decorated in traditional style giving guests a castle experience. Nice breakfast buffet style. Beautiful grounds where you can explore the original castle ruins and meet friendly peacocks. Hotel does not have a lift.

It was amazing staying at Ruthin Castle and hotel. The Castle is absolutely wonderful surrounded by large beautiful gardens. I was able to walk around the whole castle, there were doors open to walk into the gardens at various places of the castle/hotel. The room was large with a superb view. The staff were so lovely in particular Kate that worked at the Reception and Ruth that was working at the breakfast buffet. The breakfast and dinner served was very nice too. This Castle had lots of peacocks and rabbits roaming the garden grounds, that was nice. All in all, I would love to stay here again.

After reading reviews I was a bit sceptical about booking. But we received a really warm welcome. Our room was mostly refurbished. The bathroom was a bit rustic but it was a castle 🏰 after all and not a modern premier inn.|The dinner was excellent. We had lamb which was well cooked and served promptly and hot. |The grounds are stunning and loved 🥰 the peacocks that strut around. |We really liked it. Stayed one night on a secret escapes deal which was great value.

Upon arrival we were greeted by a very friendly receptionist who directed us to our room. We had booked a two night stay in a deluxe double room. The room was cold and the bathroom was very cold. We managed to get the heater in the room on, but the heated towel radiator is the bathroom didn't work, and the bathroom remained cold throughout our stay. The towels that were supplied were two hand towels and two very small bath towels. The provided toiletries were hand soap and shower gel. The hospitality tray was basic and didn't come with any bottled water. The hotel is in need of decoration and was quiet shabby in places. The staff were warm and friendly especially Ruth in the dinning room, but the quality of the food was not up to 4 star standards with the batter on the fish undercooked and soggy and the mushy peas were cold. Breakfast on the second morning was chaotic, no hot water to make tea or coffee, no bowls for the cereals of fruit and some of the hot items had run out. Generally this is not a four star hotel, and i wouldn't stop here again.

Lovely historic hotel set within the beautiful town of Ruthin. Being a former castle there is history at every turn in the hotel and the grounds too. Staff were friendly and helpful. The hotel itself is rough around the edges in places, what I mean is in the corridors there are bits of plaster falling off the wall etc. It's a former castle and up keep must be expensive so I can forgive it. Staff in the restaurant (breakfast) we're super helpful. Rooms, nice. But if you are in rooms 106 and above you are miles away from reception and the exit, it was quite a stretch walking from room to exit. Pain, when I forgot something in the car. Also, the shower is a wet room and after a while the water did reach the wooden door and the carpet of the room and we weren't in the shower that long. There's a gym which is OK, for a hotel if this standard. There's some hot tubs you can hire for a fee. Nice hotel and I would stay again.