Rydges Darwin Central

Staff is polite and cooperative. Clean facilities. Building, rooms and lobby are old and not modern. I chose room with kitchenette. Onsite parking available at a cost. Location is excellent in Darwin CBD. Its categorised as 4 star hotel but old style building, room and furniture speaks otherwise. Overall stay was fine and had no major issues.

Had an unpleasant experience during my stay. While I was quietly sitting in the lobby, a staff member came over and told me to "sit properly" because of their "new furniture." I wasn't doing anything wrong or causing damage-just sitting comfortably. He said, "Mate, can you sit properly please?" The tone was unnecessarily condescending, and the use of "mate" felt patronizing since I'm not his buddy. On top of that, it was obvious he treated other guests differently. Honestly, the staff at the McDonald's next door are more courteous. As a paying guest, I expect basic respect and common courtesy. Being singled out over something so trivial made me feel uncomfortable and unwelcome-definitely not the treatment I expect from a hotel. The rooms were clean, and most of the staff I interacted with were polite and friendly, but this one incident really ruined my stay.

Helpful service conscious oriented staff helped made stay pleasant. Mr Taylor Nguyen was so helpful with finding tape and even a Woolworths Bag to carry my stuff for onward journey. Kudos, bravo, 👏🏻👏🏻👍👍keep it up

I recently stayed here with my mum, There was so much false advertising for this hotel and we were very disappointed, There is no bar or restaurant attached when we booked we were under the impression that there would be a buffet breakfast available at the restaurant and bar attached to the hotel, they aren't open so instead we where given 3 options a day at a local cafe down stairs and around the corner, while it was nice after 9 days it got boring and we weren't allowed to use the vouchers for any other meals so we ended up loosing money and giving them to the staff at the Rydges to use. We had to pay an extra $29 per night for car parking, the card details were taken upon check in and since leaving we keep receiving phone calls about payment when it has already been paid for! It shouldn't cost any extra to park as it is. The pool is very small and doesn't look at all like the photos online. The shower didn't drain properly so had to stand in about an inch of water during a shower and no body wash was in the container. The beds were really uncomfortable and my back was killing me the whole time we stayed there. There isn't even a microwave available to use in the room. No cutlery to make anything we had to buy plastic knives and forks. When they clean your room they don't clean the room properly. We had to ask for extra toilet paper after they had already been. Overall very disappointed in our stay and the general consensus with other people I spoke to staying there felt similarly. I wouldn't recommend staying here the city was really dead apart from on the weekends.

The hotel is well located to shopping and restaurants, as well as easy vehicular access. Their downside is the limited undercover parking and the need to book a space. Otherwise, you will need to use available, nearby public spaces. The hotel has automated checking, but staff were on hand to make sure all goes smoothly. If a second key is required, it has to be generated by staff.Breakfast is not done in the hotel, but a voucher is provided to go to Salvatores Cafe in the same building. You have a choice of dine in or take-away.Our room was spacious, clean and comfortable.

What’s good: the location. that’s it. The service was non-existent. You have to self check in and check out via a little computer. I mean.. it’s supposed to be a 4 stars hotel ??? I booked by mistake 2 rooms and explained the situation several times to the guys at the reception and absolutely no effort was made to help me get a refund. I really felt like I was bothering them even though I was very calm and nice… that’s a shame. :( all they could say was: “it’s our policy” The room was very basic and the shower was terrible with very very low water flow. I absolutely do not recommend this place. Go to Cavenagh Hotel instead! It’s cheaper and the people are really nice there !!!

We stayed for two nights twice in two weeks either side of a tour. Rooms were clean and comfortable. Expect to use self check-in/out regardless of the day and time using self service terminals. So there is either no or limited personal service to help to your room with luggage or concierge for tours. The breakfast offering is a voucher by way of a cafe down the street as there is no restaurant in the hotel. This is challenging if you have an early morning tour to arrange and collect a breakfast box the night before as a ham and cheese croissant cold was not to our liking. But Salvatore's other food for hot breakfasts (dine in) and dinner was fabulous.

We accidentally made a double booking at this hotel and realized it only when checking in. We immediately explained the situation and asked to cancel one of the two rooms. The second room was never used, and not prepaid. A staff member told us the hotel was fully booked and refused the cancellation. However, this was clearly a lie — we checked online and found multiple room types still available for the same dates. We contacted them twice, politely asking for a goodwill cancellation, but they completely refused — hiding behind policy instead of showing any understanding or flexibility. In the end, they charged us for a room we didn’t use for even one minute. This was not just inflexible — it was deliberately dishonest. This kind of treatment is unacceptable. If you expect honesty and even basic customer service, I recommend you stay far away from this hotel. One of the worst experiences I’ve had in years of traveling.