Rydges Lakeland Resort Queenstown

They are in the process of updating the hotel but the rooms, bathrooms and hallways are all so dated and tired. The location and wonderful morning buffet are the true highlights of this hotel. Rooms are on the smaller size and you literally have to drag your suitcase up the stairs since the ramp is closed. It’s so thoughtless. Wouldn’t consider again unless it’s to an updated room. Bonus - we were on the second floor and had a large balcony that was like a rooftop with great views.

This is our 2nd visit, but will look elsewhere when we are next in Queenstown. Reception was only manned by one person, and no details were given as to the amenities and thought this would all be in a folder in the room, but no there wasn't. Found the information on the television!! You could not watch the television in real time, very few channels available and you could only watch channels 1 to 3 on plus one. I queried this and they explained there was no sky television, excuse was an update did not work and they were working on getting this sorted. We stayed there a week and on the last night the tv channels crapped out completely. There was no hot water for a night and day. Cleaning staff didn’t replenish the toilet paper when it got low and was continually asking reception for this.

The Rydges Lakeland Resort is a decent hotel with an amazing breakfast, and I would definitely stay there again. The Lakeview King Room was above average, but the decor felt a bit dated. The walls are very thin, so be prepared to hear everything. The water pressure was also quite low, making it difficult to wash my hair. It's worth noting that half the hotel appears to be undergoing renovations, so hopefully, the issues I encountered will be resolved for my next visit.||However, the breakfast was a real highlight. The all-you-can-eat buffet, complete with an egg chef making made-to-order omelettes while overlooking the stunning Lake Wakatipu, was incredible.||Parking on the street in front of the hotel was free, and the hotel's proximity to the town centre meant we could easily walk everywhere, which was a huge plus.

I see complaints about rundown rooms, mediocre food, poor service, etc.||Our experience was just the opposite - lovely, spacious room, everything seemed new, outstanding breakfast buffet, friendly service throughout the hotel. ||Maybe the hotel gave us a newly refurbished room? I don’t know, but this is the nicest hotel I’ve stayed at in New Zealand. And they’ve all been 4-star level properties. ||No air conditioning but who needs it here in Queenstown? And they’ve patio door opens for fresh air. ||Great view of the lake and a short walk to downtown.

Booked 4 night stay, then added on 3 nights for work. I was told the three nights were available but on the last night we would have to swap for a different room. When I checked in I was charged for the whole stay and told we no longer needed to move rooms. The day before the final night, reception staff came into our room asking for us to check out asap and then re check into another room despite being told we did not have to when we checked in and having no waring about this. After talking they agreed we could keep the same room but then changed the locks on our door cards so we had to get our keys reset as they said it was because we had not paid and were asking for the payment asap. When I enquired about this and paid for this extra night (I paid for everything at once though so very confused why this wasn't charged then??) I was asked what had happened and just kept being told it was a separate booking... I made no separate booking? Obviously a mistake on their end but did not admit it and just stood firm. Would have been happy if they explained that it was a simple mistake but just the rudeness and inconvenience that they seemed to not care about even though it was 100% their fault. Just demanding payment asap and no apology for being mislead. Also not sure why I was charged for every single night but this one? when I paid upon check in I confirmed check out was Monday about 3 times during conversation and that we did not have to change rooms. Location was great, rooms were clean but a bit old and no ac which sucked. Pretty shocking hospitality staff though. Bar staff were great though.

Location close to town at reasonable price with nice path across street to walk by water and a pickup spot for some tours + bus stop. Water temperature and pressure variable during week there for shower. Most of staff friendly & willing to help/answer questions. Construction ongoing, but not disturbing at night. Room very spacious.

Rooms are small and basic, considering the price. Construction work is taking place and they do not advise you of this. No parking was available as it was full and street parking was full. TV was not working, breakfast was $39 per person, good quality but not a big selection, but the best thing about the hotel.

The hotel has a nice view, and the restaurant was okay, but their rooms were just a smidge above Motel 6 level. The hotel was not very well staffed and we couldn't get help with our luggage. ||The bed was not comfortable, and the place just looked tired. They are remodeling, but I suspect that it won't make much difference, as they seem to gravitate toward the cheapest elements possible.