Caitlin
Google
We got a great deal on a large suite which had everything we needed, including a washer/dryer combo which was really handy. The staff were attentive and even brought me a smaller pillow when I asked. Beds are comfy if you like them soft (I’m a bit Goldilocks and prefer mine firmer).
The main letdown was the leisure amenities. I was really looking forward to using the rooftop pool, but it was tiny and there’s no sauna. It’s a bit disappointing for such a large, busy hotel. Rival hotels nearby offer more in that area, and given Melbourne’s unpredictable weather, it would’ve been nice to have somewhere relaxing to hang out other than the room.
Our room was clean, though the glasses tasted faintly of cleaning spray. Room service was average (5/10). The kids pasta was bland, especially for nearly $20. Breakfast had a few hits and misses: lemon pancakes were lovely, but the chocolate croissants were dry and quite bitter. The bar also wasn’t our favourite, with a limited selection, pricey drinks, and not a particularly warm vibe.
All up, a comfortable stay and great location, but with a few tweaks, especially to the leisure facilities and food, it could be much better.