Glara Y.
Google
The café upstairs was a pleasant place to rest after shopping. The cafe staff was attentive, although the matcha latte took quite a while to arrive.
In contrast, the service on the ground floor was unhelpful. Staff remained behind the counter at the far end of the floor, and I had to walk back and forth several times to ask about a product. Responses were limited to answering direct questions, with no proactive assistance or effort to understand what I was looking for.