Imperial L.
Google
Well what started as a family outing to see the annual Boat Parade this past Saturday in Morro Bay, it kinda went down the tubes at dinner. Dinner for 5, outside seating and $135.14 was ok, but the food was AWFUL! The “Battered” fish were literally “BATTERED”! The chef/cook had to be one, either used fish pieces from the scrap section or two, tiny fish double “Battered” along with quite a few EXTRA minutes in the deep fryer swimming. It was to late to complain because they closed before we finished our dinner. For the price, service and food, ONE STAR! So if your take is that the restaurant was closing and that’s why our food was bad, your wrong! During business hours open to close, quality, experience and service are major factors in the business. I truly believe that this should help the owners know that this party of 5, not 1, 2, 3, 4 but 5 people were NOT satisfied
PART 2 TO YOUR RESPONSE;
Key phrases from you, "That’s simply not how we run things. If something wasn’t right, we wish we’d had the chance to address it on the spot. We stand behind our food and service, and we hope you’ll give us an opportunity to earn back your business."
Here,,,,your on the spot, no excuses! It's pretty clear in the picture and my verbal description that, that's how your kitchen was ran! Standing behind your food is NOT "hoping" for an opportunity for us to be back! You mean your asking me to double down another $135.14???? Your kidding right? Your verbal response is kinda insulting. Think about this, if there we're 100 receipts for $135.14 in 1 month and all of them would never return, that's $13,514 in 1 month. Now in one year not having 1,200 people NOT return equals to $162,168.00, that just has to hurt! Your stars should NOT be 4.3, they should be a 5 or close to it, not 4.3! Look not everyone is going to right a review or take the time to stand in line and ask you to make it right, they just aren't. Take this review as a valuable learning experience. Don't offer an "opportunity" offer your service you talked about. Make Giovanni's stronger, better and maybe just maybe you'll hit the 5 stars sooner than later. Something free is not the answer, inviting someone back SINCERELY, humble and very inviting is what will NOT let you lose out on possibly $162,168.00 every year. Double down on yourself and really process this as "YOUR OPPORTUNITY" to make me want to come back and spend another $135.14.