Iwan Y.
Google
Last week I have bought for the first time some clothes from Wrong Weather online store. I was attracted to their 15% discount on their sale items. I bought two items; one is twice as expensive as the other one. Everything went smoothly, no human involvement, package arrive very fast to Amsterdam, well wrapped in a sturdy box.
One of the items I bought was away too large, I returned it. I agreed with all the return sending costs - € 18,00. The item arrived, inspected all good and I got my refund back in two days.
The amount of the refund is unfairly calculated as I returned the cheaper product. They simply divide the total 15% discount of both item into two, while the returning item is cheaper than the one I keep.
Attached you will find the invoice
Their calculation:
222,51€ - Item price
108€ - discount of 2 items (one item is 54€)
18€ - return cost
So, 222,51€ - 54€ - 18€ = 150,51€
My calculation:
€ 222.51 - item price
-/- 33.37 15% discount
-/- € 18.00 return costs
€ 225.51 - € 33.37 - € 18 = € 171.14
€ 20.63 higher than their calculation
I am not going to drag on € 20.63 - it is peanut comparing to what I spent with them. It is the principal - their refund policy.
Communication wise, the customer service is very responsive and polite. Their refund policy is unacceptable.
I decided not to shop here anymore and will not recommend this online store.
Now, you decide whether you want to take the risks :)